B01. Request-for-Information-IT Support Services-Final.pdf

Request for Information (RFI)

1. RFI Number: HT9426-27-LBA-01-RFI

2. RFI Title: Information Technology Services

3. Agency: United States Army Institute of Surgical Research (USAISR)

4. Office: U.S. Army Medical Research and Development Command (USAMRDC) / Defense Health Agency (DHA)

5. Contracting Office: Defense Health Agency Contracting Activity, 808 Schreider Street, Fort Detrick, MD 21702

6. Location: USAISR – 3698 Chambers Pass, Bldg. 3611, Joint Base San Antonio (JBSA) – Fort Sam Houston, Texas 78234.

7. Background: The USAISR’s vision is to lead revolutionary research and care for combat casualties and burns, on the battlefield and throughout the continuum of care-achieving zero preventable deaths, rapid return to duty, and optimal long-term outcomes.

The USAISR requires Information Technology (IT) support services, technical and management expertise, and solution-related enabling products in one or more of the functional categories to meet the mission needs of the USAISR and supported customers. IT services include tier II desktop systems support, radiology & image (R&I) system administrator support, virtual machine infrastructure support, system administrator support and internet/intranet and SharePoint sustainment support.

8. Objective and Purpose: The objective is to sustain IT support services.

Objective 1: Desktop Systems Support Services. This objective encompasses IT Tier II hands on touch labor support. Tasks include but are not limited to installing computer hardware and software to ensure user is fully functional and operational without errors and preserving user's data to be transferred to the new Personal Computer (PC)s. Service requests may require resolution across multiple operating systems such as Windows, Linux, UNIX, and Mac. The Contractor shall provide incident resolution management, problem management, service reporting, service desk management, knowledge management, and asset management support services.

Objective 2: Radiology & Image (R&I) System Administrator Support Services.

The Contractor will perform all related activities to support the organization's Picture Archiving and Communications System (PACS) and document media support.

Objective 3: Virtual Machine Infrastructure Support Services. The Contractor must configure and maintain the organization's internal virtualized computer network. The

Contractor shall utilize DHA approved automated monitoring tools to ensure server and technical room hardware/software systems are fully functional, available and meeting performance specifications and data storage is available for customers. The current USAISR systems supported include but are not limited to: VMWARE vSphere 6.0, Veeam, Site Recovery Manager, Cisco Ethernet switches, Brocade fiber channel switches, a variety of SAN systems, VMWare Horizon virtual desktops, and Cisco firewalls maintaining the separation between production, development, and DMZ security zones.

Objective 4: System Administrator Support Services. The Contractor supports computer systems and mission servers must be operational and running efficiently. The current USAISR systems supported include but are not limited to: Commvault, Windows Active Directory, Windows Server 2012 Application, File, and database servers, What’s up Gold, Defense Information System Agency/Defense Enterprise Email (DISA/DEE) depot console, Remedy, VMWare (configuring VMs mainly) and other Microsoft applications.

Objective 5: Internet/Intranet and SharePoint Sustainment Support Service. This support provides internet/intranet and SharePoint sustainment for the USAISR. The Contractor will provide technical support by performing a wide variety of tasks, providing direct services to the staff and indirect technical services.

9. Information Requested in Capability Statement:

• Describe the company’s ability to provide IT support services

• Provide the company’s experience

• Describe the company’s expertise in the areas of Information technology and information management support services

10. North American Industry Classification System (NAICS) Code: The NAICS code for this potential action is: 541519 – Other Computer Related Services

11. Response Due Date: Interested parties should submit their RFI response electronically by 10:00 am Eastern on 9 October 2026 via e-mail to Lindsey Arthur at lindsey.b.arthur2.civ@health.mil and Jeremy McMurry at Jeremy.l.mcmurry.civ@health.mil.

12. Instructions to Responders:

12.1 The Government appreciates responses from all capable and qualified sources.

12.2 The Government welcomes input and will accept questions pertaining to this RFI;

however, the Government reserves the right to answer or not answer all questions pertaining to this RFI. Only one set of questions per vendor will be accepted. Telephone requests will not be entertained.

12.3 The subject header of the e-mail for submission of questions and/or the RFI response shall be: HT9426-27-LBA-01-RFI.

mailto:lindsey.b.arthur2.civ@health.mil mailto:Jeremy.l.mcmurry.civ@health.mil

12.4 Interested firms should submit a response (Capability Statement) that demonstrates the Offeror’s capabilities identified in this RFI. The Capability Statement shall not exceed five (5) typed pages; additional sheets for cover page, table of contents, tables, and charts will not be counted toward page limitation.

12.5 Fill in the below table when responding to this Sources Sought / RFI.

Question Answer

RFI Number

Company Name

Company Address

Point of Contact

Phone Number

E-mail Address

Tax Identification Number (TIN)

Cage Code

DUNS

Company Web Page

Company Location(s)

Company is / is not a Small Business

Company is / is not SAM Registered

Other Classifications (e.g. 8(a), HubZone, Woman-Owned, Veteran-Owned, Service- Disabled Veteran-Owned)

If 8(a), date that the company graduates from the program.

13. Disclaimer and Important Notes:

In accordance with Revolutionary Federal Acquisition Regulation Overhaul (RFO FAR) 15.101, "Early exchanges with industry," this RFI is for information and planning purposes only, at this time, and shall not be construed as a solicitation or obligation on the part of the USAISR. The purpose of this RFI notice is to gain market knowledge.

This RFI is not expected to be a Request for Proposal or Invitation for Bid, nor does it restrict the Government to an ultimate acquisition approach. The Government is not obliged to award a contract or otherwise pay for the information provided in the responses received.

The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its responses are complete and sufficiently detailed to allow the Government to determine the organization's solution. Responders are advised that the Government is under no obligation to acknowledge receipt of the information received, or to provide feedback to respondents regarding any information submitted.

After a review of the responses received, a pre-solicitation synopsis and solicitation may be published on SAM.gov. At this time, no solicitation exists; therefore, please do not request a copy of the solicitation. NO PHONE CALLS PLEASE. It is the responsibility of any potential vendor to monitor SAM.gov for the release of any solicitation or synopsis.

Responses to this notice will not be considered adequate responses to a solicitation.

14. Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in submitted responses. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s).

Original Point of Contact (POC): Lindsey Arthur, lindsey.b.arthur2.civ@health.mil mailto:lindsey.b.arthur2.civ@health.mil