B.08 QASP for W81XWH20Q0028.pdf

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Facility Management Technical Support Services at the Walter Reed Army Institute of Research (WRAIR)
Solicitation number
W81XWH20Q0028
Issued by

About this file

This document contains a Quality Assurance Surveillance Plan (QASP) and related federal contract opportunity solicitation for facility management technical support services. The QASP outlines performance standards and monitoring procedures for a follow-on contract to provide two project manager positions and related technical support for facilities and operations at the Walter Reed Army Institute of Research (WRAIR). Key personnel roles and responsibilities are defined. Acceptable quality levels and methods for evaluating performance, incentives, and corrective actions are included in the performance requirements summary matrix. The related solicitation is set aside for a Service-Disabled Veteran-Owned Small Business and seeks quotes for non-personal facility management support services to maintain operations and allow continued facilities support for the WRAIR and Navy Medical Research Center located at Forest Glen Annex in Silver Spring, Maryland.

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QUALITY ASSURANCE AND SURVEILLANCE PLAN

For Facilities Management Department Technical Support Services Contract Number: < upon award, enter contract number>

Contract Description: The requirement is intended to re-compete contract W81XWH-15-C-0065 for technical support services. Two project manager positions are provided through the current contract.

Contractor’s name: < upon award, enter contractor name > (hereafter referred to as the contractor).

Contents

1. PURPOSE

2. GOVERNMENT ROLES AND RESPONSIBILITIES

3. CONTRACTOR REPRESENTATIVES

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

PERFORMANCE REPORT

CONTRACT DISCREPENCY REPORT (CDR)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored How monitoring will take place Who will conduct the monitoring; and How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.212-4 –Contract Terms and Conditions – Commercial Items

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Jennifer Jackson Organization or Agency: United States Army Medical Research Acquisition Activity (USAMRAA) Telephone: 301-619-2054 Email: jennifer.c.jackson18.civ@mail.mil

Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between the contract office and Walter Reed Army Institute of Research (WRAIR).

Assigned CS: Brenda Mena Telephone: 301-619-1013 Email: brenda.i.mena.civ@mail.mil

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a “QASP and Performance” file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: TBD Telephone:

Email:

Other Key Government Personnel - <enter name or delete these lines if not applicable. This may include Performance Monitors, Inspectors, etc. who act on behalf of the COR to monitor performance.> Title: <enter title> Telephone: <enter number> Email: <enter address>

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version. You may delete the stated roles or change the naming convention if applicable. >

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

# PWS Ref.

Performance Objective

Acceptable Quality Level

Performance Measurement

Method of Surveillance Incentive

1 6.2 Weekly Status Meetings

100% Completion of Meeting Direct observation and participation by COR

Past performance

2 6..2 Monthly Progress Report

100% Receipt of Monthly Progress Report

Receipt and acceptance of report by COR

Past performance

3 6.2 Quality Control Plan 100% QC Plan included in Proposal

Receipt and acceptance of report by COR

Past performance

4 6.2 Contractor Manpower Reporting

100% Review of Annual Report

Receipt and acceptance of report by COR

Past performance

5 9.1 Incoming Transition Plan

100% Approval of Plan Receipt and acceptance of report by COR

Past performance

6 9.2 Outgoing Transition Plan

100% Approval of Plan Receipt and acceptance of report by COR

Past performance

7 12.3 Updated Inventory Report

100% Submittal of Report Receipt and acceptance of report by COR

Past performance

8 14.1.2 OSHA 300A 100% Report submitted by February 1 of each year of the contract

Receipt and acceptance of by COR

Past performance

9 16.9.12

TARP Training

< 90 calendar10 days after contract award

Number of calendar days after contract award that the contractor submits documentation to COR

COR receipt of documentation of completed training

Past performance

10 16.10 Information

Assurance – Contractor information assurance workforce personnel are trained in accordance with DoD and Army policy

< 30 calendar days

Number of calendar days after contract award in which the contractor submits training certifications for all personnel requirement information assurance training

COR receipt of all certifications

Past performance

11 16.11 Health Insurance Portability and

Accountability Act (HIPAA) Training

100% Completion of annual required HIPAA training

COR receipt of documentation of completed training

Past performance

12 16.16 Sexual Assault Prevention Response

(SAPR) Reporting The contractor shall immediately report the incident in writing to the Government's COR or Contracting

Officer.

100%

Within 24 hours of a SAPR related incident

COR or KO receipt of documented incident.

Past performance

13 16.16 Sexual Assault

Prevention Response Training

< 60 calendar days after contract award

Number of calendar days after contract award that the contractor submits documentation to COR

COR receipt of documentation of completed training

Past performance

PERFORMANCE REPORT

Contract Number: <insert number>

Prepared by: (Name of COR) <insert name>

Date and time of observation: <insert date>

Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results (Exceeds, Meets, Does Not Meet).

- Number of observations.>

Prepared by: <Enter COR’s name>

COR’s Signature Date

CONTRACT DISCREPENCY REPORT (CDR)

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects; anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>

Contract Number: <insert number>

Contractor Project Manager: <insert name>

From: <insert name of COR>

Date and time observed discrepancy:

Contract Discrepancy:

<Describe in detail. Identify any attachments.>

Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The contractor shall provide the COR with the Corrective Action Plan not later than < # days after receipt of this CDR. >

Prepared by: <Enter COR’s name>

COR’s Signature Date

Received by: <Enter contractor project manager’s name>

Contractor Project Manager’s Signature Date

File details come from the government source that posted it. Updated .