B.08.02 Solicitation W912DR21Q0050.pdf

SEE ADDENDUM

(No Collect Calls)

W912DR21Q0050 24-Mar-2021

b. TELEPHONE NUMBER

410-962-2584

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 09 Apr 2021

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912DR9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

VINCENT J GIER

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

USACE, BALTIMORE

2 HOPKINS PLAZA

BALTIMORE MD 21201

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$8,000,000

NAICS:

721211

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF87

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W912DR21Q0050

Section SF 30 - BLOCK 14 CONTINUATION PAGE

INSTRUCTIONS TO OFFERORS

Quotes can be submitted via e-mail only to vincent.j.gier@usace.army.mil.

Questions concerning this solicitation must be submitted by email no later than 2 April 2021 at 11:00 PM EST. This will allow responses to be posted on BetaSAM prior to solicitation closing. Email: vincent.j.gier@usace.army.mil.

Site Visit - Quotors are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost or contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award. Please bring valid photo identification and a copy of a solicitation for verification purposes to the site visit.

The site visit will take place on March 31, 2021, at 10:00 AM.

All bidders are encouraged to contact Park Ranger Bill Donnellan at BILL.M.DONNELLAN@usace.army.mil or (304) 355-2346 to arrange for a site visit/pre-bid tour/conference.

All potential bidders must wear a mask during the visit/tour.

SUBMISSION REQUIREMENTS

The Government will award a firm-fixed-price (FFP) contract to the responsible quotor whose quote conforms to the requirements as stated in this request for quotation (RFQ). The award will be made based on the following three

(3) evaluation factors: Technical, Past Performance, and Price. All quotors who receive an acceptable rating for the above Factors, the lowest price quotor will be selected for award.

The Government intends to evaluate quotes and make award without questions to quotors.

Therefore, the Quotor's initial quote should contain the Quotor's best terms from a Technical and Cost standpoint. Unclear quotes may not result in questions for clarifications. Quotes with an omission or unclear quote may be judged to mean the contractor does not fully understand the requirements or understand what it takes to meet the requirements, regardless of the proposed cost/price, and will be rated unacceptable. In that case, the Quotor may be found unacceptable, and ineligible for award. The Government reserves the right to ask questions of quotors if the Contracting Officer determines them to be necessary. In order to be considered for this award, all items labeled “MUST” are required.

Evaluation Criteria Factors/Ratings:

Factor I Past Performance -

⦁ Two (2) Past Performance References MUST be provided for similar projects. Projects must have been completed within the previous three (3) years.

⦁ And/or Two (2) Past Performance Questionnaires

Factor II Price -

Price- Price will be evaluated in accordance with FAR 13.106-2. The government may require additional pricing information to assist in determining the extent to which the price is fair, and reasonableness and the pricing information shall be provide if requested. The Government will evaluate quotes for award purposes by adding the total of all CLIN prices to ensure that pricing is not unbalanced.

All line items must be priced. Quotes providing partial pricing may be considered non-responsive.

⦁ Bid Schedule – Government template MUST be provided

Evaluation Criteria rating:

1. Past performance-

RATING DESCRIPTION

ACCEPTABLE Past performance references and /or PPQ has satisfactory ratings and clearly meets the minimum requirements of the solicitation.

UNACCEPTABLE Past performance references and/ or PPQ has unsatisfactory ratings and clearly does not meet the minimum requirements of the solicitation.

NEUTRAL No past performance submitted

PAST PEFORMANCE SUBMISSION: (See Attached Past Performance Questionnaire)

Submission Requirements: Past performance refers to the quality of recent project experience from the customer’s perspective. The Quotor shall arrange for the reference customer point of contact for two projects to fill out the Questionnaire and return directly to Vincent Gier, Contract Specialist, e-mail at vincent.j.gier@usace.army.mil. The questionnaires must be forwarded directly by the references. The Government will not release the questionnaire forms to the Quotor at any time, in order for the Government to solicit candid, unbiased responses and comments.

Two References from previously completed jobs must be submitted and include a point of contact and phone numbers. These references must be relevant to the work which will be performed in this contract. Relevant work is defined as support services. References must be recent within the past 3 years.

Evaluation Criteria: The Government will assess the degree of success of Quotor’s recent, relevant past performance. Owners/references will be asked to comment on items such as quality of support services, timeliness, management of subcontractor work, including timely payment to subs or suppliers, safety, relations between customer and contractor, level of support for such things as correcting errors. Any quotor who has demonstrated satisfactory past performance will be considered eligible for award. Any quotor who demonstrated unsatisfactory past performance will not be considered eligible for award. If the Government does not obtain past performance information for the projects identified by the quotor and cannot establish a past performance record for the quotor through other sources, or if the quotor has no past performance record and cannot tie significant, relevant experience of key personnel proposed for this project to cited experience, past performance will be evaluated neither favorably nor unfavorably.

NAVFAC/USACE PAST PERFORMANCE QUESTIONNAIRE (Form PPQ-0) CONTRACT INFORMATION (Contractor to complete Blocks 1-4)

1. Contractor Information Firm Name: CAGE Code:

Address: DUNs Number:

Phone Number:

Email Address:

Point of Contact: Contact Phone Number:

2. Work Performed as: Prime Contractor Sub Contractor Joint Venture Other (Explain) Percent of project work performed:

If subcontractor, who was the prime (Name/Phone #):

3. Contract Information Contract Number:

Delivery/Task Order Number (if applicable):

Contract Type: Firm Fixed Price Cost Reimbursement Other (Please specify):

Contract Title:

Contract Location:

Award Date (mm/dd/yy):

Contract Completion Date (mm/dd/yy):

Actual Completion Date (mm/dd/yy):

Explain Differences:

Original Contract Price (Award Amount):

Final Contract Price (to include all modifications, if applicable):

Explain Differences:

4. Project Description:

Complexity of Work High Med Routine How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements, conditions, etc.)

CLIENT INFORMATION (Client to complete Blocks 5-8)

5. Client Information Name:

Title:

Phone Number:

Email Address:

6. Describe the client’s role in the project:

7. Date Questionnaire was completed (mm/dd/yy):

8. Client’s Signature:

NOTE: Past performance refers to the quality of recent project experience from the customer’s perspective. The Quotor shall arrange for the reference customer point of contact for two projects to fill out the Questionnaire and return directly to Vincent Gier, Contract Specialist, e-mail at Vincent.J.Gier@usace.army.mil. The questionnaires must be forwarded directly by the references. The Government will not release the questionnaire forms to the Quotor at any time, in order for the Government to solicit candid, unbiased responses and comments. Two References from previously completed jobs must be submitted and include a point of contact and phone numbers. These references must be relevant to the work which will be performed in this contract. Relevant work is defined as park attendant services.

References must be recent within the past 3 years.

ADJECTIVE RATINGS AND DEFINITIONS TO BE USED TO BEST REFLECT

YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE

RATING DEFINITION NOTE

(E) Exceptional Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

An Exceptional rating is appropriate when the Contractor successfully performed multiple significant events that were of benefit to the Government/Owner. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

(VG) Very Good Performance meets contractual requirements and exceeds some to the Government’s/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

A Very Good rating is appropriate when the Contractor successfully performed a significant event that was a benefit to the Government/Owner. There should have been no significant weaknesses identified.

(S) Satisfactory Performance meets minimum contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

A Satisfactory rating is appropriate when there were only minor problems, or major problems that the contractor recovered from without impact to the contract. There should have been NO significant weaknesses identified. Per DOD policy, a fundamental principle of assigning ratings is that contractors will not be assessed a rating lower than Satisfactory solely for not performing beyond the requirements of the contract.

(M) Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

A Marginal is appropriate when a significant event occurred that the contractor had trouble overcoming which impacted the Government/Owner.

(U) Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

An Unsatisfactory rating is appropriate when multiple significant events occurred that the contractor had trouble overcoming and which impacted the Government/Owner. A singular problem, however, could be of such serious magnitude that it alone constitutes an unsatisfactory rating.

(N) Not Applicable

No information or did not apply to your contract

Rating will be neither positive nor negative.

TO BE COMPLETED BY CLIENT

PLEASE CIRCLE THE ADJECTIVE RATING WHICH BEST REFLECTS

YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE.

1. QUALITY:

a) Quality of technical data/report preparation efforts E VG S M U N

b) Ability to meet quality standards specified for technical performance E VG S M U N

c) Timeliness/effectiveness of contract problem resolution without extensive customer guidance

E VG S M U N

d) Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance)

E VG S M U N

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

a) Compliance with contract delivery/completion schedules including any significant intermediate milestones. (If liquidated damages were assessed or the schedule was not met, please address below)

E VG S M U N

b) Rate the contractor’s use of available resources to accomplish tasks identified in the contract

E VG S M U N

3. CUSTOMER SATISFACTION:

a) To what extent were the end users satisfied with the project? E VG S M U N

b) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes;

responsiveness to administrative reports, businesslike and communication)

E VG S M U N

c) To what extent was the contractor cooperative, businesslike, and concerned with the interests of the customer?

E VG S M U N

d) Overall customer satisfaction E VG S M U N

4. MANAGEMENT/ PERSONNEL/LABOR

a) Effectiveness of on-site management, including management of subcontractors, suppliers, materials, and/or labor force?

E VG S M U N

b) Ability to hire, apply, and retain a qualified workforce to this effort E VG S M U N

c) Government Property Control E VG S M U N

d) Knowledge/expertise demonstrated by contractor personnel E VG S M U N

e) Utilization of Small Business concerns E VG S M U N

f) Ability to simultaneously manage multiple projects with multiple disciplines E VG S M U N

g) Ability to assimilate and incorporate changes in requirements and/or priority, including planning, execution and response to Government changes

E VG S M U N

h) Effectiveness of overall management (including ability to effectively lead, manage and control the program)

E VG S M U N

5. COST/FINANCIAL MANAGEMENT

a) Ability to meet the terms and conditions within the contractually agreed price(s)?

E VG S M U N

b) Contractor proposed innovative alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the client

E VG S M U N

c) If this is/was a Government cost type contract, please rate the Contractor’s timeliness and accuracy in submitting monthly invoices with appropriate back-up documentation, monthly status reports/budget variance reports, compliance

E VG S M U N

with established budgets and avoidance of significant and/or unexplained variances (under runs or overruns)

d) Is the Contractor’s accounting system adequate for management and tracking of costs? If no, please explain in Remarks section.

Yes No

e) If this is/was a Government contract, has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? Indicate if show cause or cure notices were issued, or any default action in comment section below.

Yes No

f) Have there been any indications that the contractor has had any financial problems? If yes, please explain below.

Yes No

6. SAFETY/SECURITY

a) To what extent was the contractor able to maintain an environment of safety, adhere to its approved safety plan, and respond to safety issues?

(Includes: following the users rules, regulations, and requirements regarding housekeeping, safety, correction of noted deficiencies, etc.)

E VG S M U N

b) Contractor complied with all security requirements for the project and personnel security requirements.

E VG S M U N

7. GENERAL

a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues).

E VG S M U N

b) Compliance with contractual terms/provisions (explain if specific issues) E VG S M U N

c) Would you hire or work with this firm again? (If no, please explain below) Yes No

d) In summary, provide an overall rating for the work performed by this contractor.

E VG S M U N

Please provide responses to the questions above (if applicable) and/or additional remarks. Furthermore, please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments which may assist our office in evaluating performance risk (please attach additional pages if necessary):

BID SCHEDULE

Jennings Randolph Lake Park Attendant Bid Sheet Park Attendant #1.

ITEM NO

SUPPLIES/SERVICES

QUANITY

UNIT

UNIT PRICE

PER DAY

AMOUNT

0001 Base Year 5/1/2021 – 4/30/2022

Provide Park Attendant #1 duties at the Robert W. Craig Campground

110 Days $ $

0002 Provide Surety Bond for contracted work for not less than $5,000 per year to ensure accountability for funds collected at the Robert W.

Craig Campground for 3 years.

1 Job $ $

0003 Background Investigations completed through the USACE Baltimore District Security Office.

1 Job $ $

1001 Option Year 1 5/1/2022 – 4/30/2023

Provide Park Attendant #1 duties at the Robert W. Craig Campground

110 Days $ $

2001 Option Year 2 5/1/2023 – 4/30/2024

Provide Park Attendant #1 duties at the Robert W. Craig Campground

110 Days $ $

NET AMT

PERFORMANCE WORK STATEMENT

PARK ATTENDANT SERVICES

ROBERT W. CRAIG CAMPGROUND

JENNINGS RANDOLPH LAKE

ELK GARDEN, WV 26717

This solicitation is for one award as Park Attendant #1.

The Jennings Randolph Lake Project is located on the upper reaches of the North Branch of the Potomac River near Elk Garden, WV about eight miles upstream of the confluence of the Potomac with the Savage River. The project is operated for water quality improvement, water supply, flood control and recreation. The dam impounds a lake of 952 surface acres and controls a drainage area of 263 square miles on the border between Garrett County, Maryland and Mineral County, West Virginia. The full recreation lake has a surface area of 952 acres, a shoreline of 13 ½ miles, and extends upstream from the dam 5 ½ miles. The project covers a total area of 4,500 acres, 2,700 in Maryland and 1,800 in West Virginia.

The project has seven developed recreation areas in both West Virginia and Maryland including two boat launches, a picnic area, beach area, two scenic overlooks and a campground. Annual visitation is in the range of 100,000 visitors per year, most of which occurs between Memorial and Labor Day.

The U.S. Army Corps of Engineers at Jennings Randolph Lake intends to contract for live-in park contractors at the Robert W. Craig Memorial Campground. The contractor shall be required to implement all aspects of a campground reservation program to include but not limited to, register campers, collect camping fees, processing reservations, using a Windows based computer system, insuring reserved sites are physically marked as reserved, and issue a copy of the receipt to the camper. The contractor shall perform campground checks, collect camping fees, and hand out informational pamphlets, copies of p a r k r u l e s , stock brochure rack, and issue a minor assortment of recreation equipment.

The contractor shall assist the campers/visitors by locating campsites, answering general questions, and by advising them of obvious potential or actual violations of campground regulations.

The Robert W. Craig Memorial Campground is a 68-site facility accessible from West Virginia Route 46 via a blacktopped roadway approximately 1 mile long.

The campground complex consists of an entrance station, a combination shower house/restroom, a separate smaller restroom station, a children’s playground, a group shelter, nature trails, archery trail and a visitor parking area. The shower house has hot and cold running water in sinks and showers. Toilet facilities at both the shower house and the smaller comfort station are flush type. There are no TV, sewage, or water hookups at individual campsites, but sixty-eight sites do have electric service. A post hydrant with potable water is located about every fifth site and a bulk sewage dump station for RVs and camping units is located near the entrance station.

Except as noted elsewhere in these specifications there shall be no requirement for significant grounds keeping or janitorial services by the park contractor. These functions are contracted separately with other vendors.

The contractor shall be provided with a campsite and access to appropriate facilities within the campground complex. The contractor shall be furnished with a two-way radio. The contractor shall be provided a safe for NRRS deposits and documentation only.

C.1. DEFINITIONS

a. Contract Period - Base Year and 2 option years as renewed by the Corps.

b. Contracting Officer - Corps of Engineers employee vested with the authority to approve, Modify and issue this contract.

c. Contracting Officer's Representative (COR) - The person designated by the Contracting Officer as responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding interests of the United States in its contractual relationships.

d. Contractor – The company or individual to whom the government has awarded this contract for Park Attendant services.

e. Entrance Station - Permanent structure provided at the entrance to Robert W. Craig Campground from which the Contractor shall operate. The building contains an employee restroom and Park Attendant workspace.

f. Field Manager - Campground management computer program developed by Reserve America and utilized by the Park Attendant to register campers, record fee collection, and generate reports.

g. Fee Collector - Person designated by the Finance and Accounting Office, Baltimore to collect user fees.

h. National Recreation Reservation Service (NRRS) – A government entity that provides “one- stop” reservation shopping to the public for a wide range of Federal recreation areas, facilities and activities, including the US Army Corps of Engineers (USACE), USDA Forest Service, and US Department of the Interior (including at least the National Park Service, Bureau of Land Management, and Bureau of Reclamation).

i. Park Attendant – Those persons responsible for the operation of the campground entrance station.

j. Park Attendant SOP – A manual provided to all successful bidders that describes specific work duties and procedures and outlines project policy.

k. Quality Assurance Evaluator (QAE) – Corps employee responsible for ensuring daily performance of the specific contract duties, conducting periodic meetings with the Park Attendant, and the first person contacted by the Park Attendant in matters concerning contract performance issues.

l. Recreation Fee Cashier (RFC) – Corps employee designated by the Finance and Accounting Office, Baltimore to collect user fees from contractor employees.

m. Recreation.gov – The campsite reservation website that consolidates the US Forest Service, the National Park Service, the US Army Corps of Engineers, the Bureau of Land Management, and Bureau of Reclamation.

n. Reserve America - The private company that operates the Reservation System for the Corps.

C.2. CONTRACT PERIOD OF PERFORMANCE

The contract performance period shall consist of one base year and two (2) option years. The beginning and ending dates are as follows:

Base Year May 1, 2021 – April 30, 2022 Option Year 1 May 1, 2022 – April 30, 2023 Option Year 2 May 1, 2023 – April 30, 2024

a. The government’s past experience with this campground has demonstrated that although the work is not particularly difficult or time consuming, there are peak periods (usually occurring on weekends and holidays) when the logistics of the campground and the contractual requirements dictate that two people are necessary to perform the work. The following work schedule is therefore based upon the assumption that the campground park contractor duties shall be performed by two separate sets of park contractors, each contractor with a separate contract with the government, but each contractor’s duties requiring interaction and cooperation with the other. The beginning and ending dates for actual performance for Park Attendant services are 1 May through 30 September. A typical workweek shall be as follows:

1) Park attendant #1 will be off Monday and Tuesday, and work Wednesday and Thursday from 7:00 am until 12:00 midnight. On Friday, Saturday, and Sunday the attendants shall alternate every two weeks to fairly share evening work and daytime work. The shifts on Friday, Saturday and Sunday will be 7:00 am until 4:00 pm and 4:00 pm until midnight. At least one contractor shall be required to remain with the contractor’s camper unit overnight Wednesday and Thursday, and when working the late shift on weekends to respond to emergencies or disturbances in the campground.

2) Park Attendant #2 will be off W e d n e s d a y a n d T h u r s d a y , a n d w ork Mond a y an d Tu esd a y from 7:00 am until 12:00 midnight. On Friday, Saturday, and Sunday the attendants shall alternate every two weeks to fairly share evening work and daytime work. The shifts on Friday, Saturday and Sunday will be 7:00 am until 4:00 pm and 4:00 pm until midnight. At least one contractor shall be required to remain with the contractor’s camper unit overnight Monday and Tuesday, and when working the late shift on weekends to respond to emergencies or disturbances in the campground.

3) Change of shift - for communication purposes the contractor shall be available for no more than 15 minutes before or after their shift change. If the contractor is unavailable for the overlay time the contractor shall be required to leave sufficient shift notes of any issues regarding campers, campground grounds and facilities, and supplies for the next park attendant on duty. Any variations should require the approval of the on-duty Park Ranger.

4) Each contractor’s days off, shift times, and work hours shall remain constant over the e n t i r e c o n t r a c t p e r i o d f o r M o n d a y , T u e s d a y , W e d n e s d a y , a n d T h u r s d a y . However, the Friday, Saturday, Sunday schedule shall alternate every two weeks to fairly share evening work and daytime work.

5) The contractor that has the evening shift on Friday, Saturday and Sunday shall also be required to provide at least one attendant to remain with the contractor’s camper unit overnight on these days to respond to emergencies or disturbances in the campground.

6) There shall be three holidays (Memorial Day, Fourth of July, and Labor Day) within the contract period. It is anticipated that if the holiday falls on a day other than Friday, Saturday, or Sunday the government may alter either or both contractors’ schedules to provide two-shift coverage on the holiday.

b. All Park Attendants are required to attend a one (1) day orientation/training at the Robert W.

Craig Campground Entrance Station. The orientation will be conducted by the Park Ranger staff on May 1st of each year of the contract. The orientation schedule shall be from 8:00 a.m. until 4:00 p.m. The orientation session shall be considered performance days and is mandatory. Lunch shall not be provided. The session(s) shall provide guidance on how to complete user permits and receipts, collect and account for user fees, operate applicable equipment and computer programs, process credit card transactions, reserve facilities, record pertinent data, and effectively deal with customers. An overview of Park Attendant responsibilities and policies outlined in the contract and the Park Attendant SOP shall be presented.

(NOTE: At the conclusion of orientation, Park Attendants shall be required to demonstrate their ability to proficiently operate required computer programs and credit card equipment, as applicable.) CONTRACTS SHALL BE TERMINATED

IF PARK ATTENDANTS ARE UNABLE TO DEMONSTRATE THE

REQUIRED PROFICIENCY.

c. Based upon this schedule; there are 110 days of performance in the base year of this contract and 110 days of performance in the option years.

C.3. SCOPE OF WORK

Performance Objective

Performance Standard

Performance Threshold

Method of Surveillance

Fee Collection 100 % of fees collected are accurate and accounted for.

100 % of fees collected are accurate and accounted for.

10% Ranger Inspection

Accuracy of Campground Registration Records

100% of all campsites are registered in accordance with orientation session training.

99% of all campsites are completely and accurately registered and posted with an accurate permit.

Random Inspection

Customer Service 100% of visitors are dealt with in accordance with orientation session training.

99% of customers are appropriately registered and dealt with during their stay.

Validated Customer Complaint

Report Submittals Required reports/invoices are submitted within designated timeframe.

Required reports/invoices are submitted within designated timeframe 95% of the time.

100% Ranger Inspection

Safety Maintained during operations

No accidents or incidents due to contractor’s failure to take safety precautions.

No accidents or incidents due to contractor’s failure to take safety precautions.

100% Ranger Inspection

a. The CONTRACTOR shall meet the following requirements.

a.1. The contractor will be required to furnish a commercially available self-contained camper trailer, camping motor home, or slide-in, not to exceed 35 feet in length, to be parked at a site designated by the government. Such unit shall be factory made neat in appearance and acceptable by the Government. Pickup campers, tents, or home-built campers such as restored buses are not acceptable camper units for live-in park contractors. The area where the trailer/motor home is parked must be maintained in a neat, clean, and sanitary condition always. No animal houses, cages, pens, or similar facilities for pets or raising of animals will be allowed. All pets of contractor’s personnel will be confined or on a leash of 6 feet or less in length and must behave in a manner that will not pose a threat or a nuisance to the visiting public. The contractor will be required to live in the park during the work assignment.

a.2. Vehicles used by the contractor for either personal use or in the performance of the requirements of this contract must conform to applicable state and federal licensing and safety regulations. The Government will not furnish any type of transportation, pay transportation-related expenses, or pay mileage for performance of the work stipulated in this contract. Trucks or other vehicles will not be driven or parked in unsafe positions or off designated roadways and parking areas. Drivers of all contractor vehicles will comply with all applicable local, state, and federal laws and regulations. The contractor shall observe all speed limits and other safety signs posted in the operation of vehicles. Vehicle must be a 4-wheel enclosed vehicle. The COR must approve any variation.

a.3. The contractor shall perform campground checks, collect camping fees, hand out informational pamphlets, copies of Title 36 CFR, stock brochure rack, issue a minor assortment of recreation equipment, and manage the l i fe jacket loaner program. The contractor shall assist the campers/visitors by locating campsites, answering general questions, and by advising them of obvious potential or actual violations of campground regulations. The contractor shall be required to check the NRRS daily arrival report for the RWCC Pavilion reservations and post the “Reserved” sign at the RWCC pavilion the night before it is reserved and remove the “Reserved” sign after completion of the reservation and store the sign in the

RWCC Entrance Station. The contractor shall encourage visitors and campers to complete a customer feedback form. All written comments shall be submitted to the Lead Ranger.

a.4. The contractor shall be required to implement all aspects of a campground reservation program to include but not limited to, register campers, collect camping fees, processing reservations, using a Windows based computer system, insuring reserved sites are physically marked as reserved, and issue a copy of the receipt to the camper. Payment for camping fees may be in the form of cash, check, money order, or credit card. The campground status board shall always be kept up to date. The contractor shall be required to operate a credit card reader during the process of collection and to provide and maintain, on hand, a change fund. The fund shall not be less than $100.00. Fees collected plus the supporting documentation shall be deposited at shift’s end in a safe provided by the government. The a m o u n t collected by the Cashier must correspond with the camping permits issued and the contractor shall be required to reimburse the government for any shortages or loss of funds. Any loss, shortage, or other unexplained imbalance is to be promptly reported to a Corps ranger. Contractor shall not be authorized to make monetary refunds under any circumstances and shall refer all such requests to the Corps ranger on duty. The contractor shall be required to be familiar with the NRRS user fee program and be able to answer routine questions from the public about the program.

a.5. The contractor is required to collect camping fees, input applicable data into the computer system or record information manually, and issue camper and vehicle passes to the campers/visitors before they enter the campground. The computer shall be in the entrance station to the campground and all camper registration shall be performed at this location. Specifically, F r i d a y ’ s , Saturday’s, and all holidays a minimum of two contractors shall be required to man the entrance station continually as well as provide the requisite foot patrols and restroom checks in the campground proper. Staffing of the entrance station shall be non-negotiable on the part of the contractors and shall be solely at the discretion of the Corps ranger on duty. Prior to opening the entrance station for daily business, the contractor will conduct a check of the appropriate campground. The check will not exceed one (1) hour in duration. If completed in less than the allotted time the appropriate entrance station shall be opened for business when the check is complete. The contractor shall also have the responsibility of providing campground status and answering questions over the phone. It will be mandatory for at least one attendant to be in the entrance station Monday through Thursday from 9:00 am – 11:00 am and 1:00 pm – 3:00 pm.

a.6. Contractors are required to conduct frequent foot patrols of the campground to assure that camping fees have been collected for all occupied sites and that all vehicles have appropriate passes. The minimum number of foot patrols each day of the week shall be as follows: Not later than 9:00 A.M., around noon, 3:00

P.M., 6:00 P.M., 8:00 P.M., and after 10:00 P.M. Busy weekends or holidays may require more frequent patrols. Contractors shall keep a daily log of their activities to account for how they spent their time, including when foot patrols were made, when the entrance station was manned, significant events that happened in the park (example, told site 34 to turn down radio, asked camper on site 26 to not park car on grass, camper on site 17 complained about noise on site 18, etc.). The entrance station shall remain open and manned during the status check.

a.7. The contractor will restrict access in each campground to registered campers and their registered guests through the issuance of the appropriate type and number of vehicles permits. These will be issued within the rules and regulations established for operation of the Robert W. Craig Campground. This is a family-oriented campground and particular emphasis shall be given to adherence to non-camper (visitor) access.

a.8. In addition to paragraph A.5., foregoing, contractors shall assist the Corps rangers in implementing all the campground regulations. Quiet hours are to be in effect from 10:00 pm to 8:00 am. Frequent foot patrols shall be made through the campground daily to determine if any trouble areas are developing and to advise the individuals involved of the campground rules. Minor violations observed by the contractor such as loud or disruptive behavior, pets off leash, lanterns on trees, fires outside of fire ring, too many vehicles per site, parking on the grass, etc., shall be tactfully brought to the attention of the campers and suggestions for corrective action shall be proposed. If the camper fails to comply with the request the contractor shall refer the matter to a Corps ranger on duty.

a.9. The contractors shall report all disturbances to a Corps ranger for record keeping purposes on a regular basis. Those disturbances that the attendant is unable to diplomatically control shall be immediately reported to the ranger on duty or on call. A priority list of home telephone numbers of Corps staff and management shall be furnished for the attendant’s use if a ranger is not available at the time of the incident. These telephone numbers are for the contractor’s use in an emergency only and are not public information. If the incident warrants calling a ranger at home the contractor shall provide as much detailed information as possible including the type of incident, number of people involved, and the attendant’s evaluation of the seriousness of the incident. If the seriousness merits calling law enforcement officers, the ranger shall make that determination. Only if the contractor is unable to contact anyone on the priority call list or if the situation is such that common sense dictates that law enforcement officials are needed immediately the attendant shall call local police without prior approval of the Corps. In the event that the contractor feels it necessary to call the police based upon his judgment alone, all such communications shall be documented as accurately as possible, noting such things as the time the call was made, whom the call was made to, the time the police arrived and their names, the names of the campers involved, and the action taken by the police to resolve the incident. This information should then be communicated to the Corps staff as soon as practicable.

UNDER NO CIRCUMSTANCES ARE THE ATTENDANTS TO

ATTEMPT TO APPREHEND ANY VIOLATORS OR OTHERWISE

PHYSICALLY ENFORCE ANY CORPS RULES OR REGULATIONS OR ANY

FEDERAL, STATE OR LOCAL LAWS. Any serious incident that cannot be resolved by persistence, persuasion, tact, or diplomacy shall be referred to a Corps ranger or to law enforcement officials.

a.10. The contractor shall report all occupied sites which appear to be unattended or abandoned to the Corps ranger on duty.

a.11. Check all facilities frequently, for signs of vandalism, proper lighting, malfunctioning equipment, or other irregularity. These checks can be made as part of the foot patrols described in paragraph A.6. Report all defects to the Corps ranger on duty at the first convenient opportunity. Although janitorial, trash removal, and certain other routine maintenance services are performed by other contractors, park attendants shall be required to perform minor services in this regard between regularly scheduled contract works by others. Contractors shall assure that restrooms are stocked with supplies, trash does not accumulate excessively, and random litter is picked up during the routine checks of the facilities. Park attendants need approval from the COR to do any mowing of their provided campsites or make any modifications or additions to the campsite provided.

a.12. The contractors shall cooperate with Corps employees and Corps contractor personnel performing maintenance, repairs, janitorial, refuse removal, septic pumping, and grounds keeping services.

a.13. All accidents involving the contractor or campers or visitors to the campground shall be promptly reported to the Corps ranger on duty. Contractors shall be furnished a list of telephone numbers for local fire, rescue, and ambulance service.

a.14. The contractor shall keep a written record of all oral complaints or criticism of campground facilities or management. Include the date and time, nature of the complaint/criticism, and the name of the complainer if this information can be obtained without making the situation worse. Written complaints left with the attendants or at the campsite or in the facilities shall be turned over to a Corps ranger.

Corps staff shall use this information when evaluating improvements or modifications to management practices.

a.15. The contractor will notify rangers of bonafide emergency messages that need to be delivered to campers in the area. Delivery of emergency messages should be coordinated through the Ranger shift leader or the lead dispatcher on duty.

a.16 A two-way radio will be provided in each of the entrance stations. The contractor shall monitor and operate the radios in accordance with established Corps procedure during the hours the entrance station is open. A telephone will be provided in the entrance stations and shall be used for business calls only. Phones will be answered promptly and in a courteous manner.

a.17. The contractor shall monitor various items of recreational equipment (furnished by the Corps) that can be checked out for use by the campers. Attendants shall be responsible for the care and protection of this equipment (except for fair wear and tear) and shall be held liable for replacement of abused, lost or stolen equipment for which adequate records were not kept that would allow identifying the camper that checked the equipment out for use. A logbook noting the name or site number of the camper and the date and time the equipment is checked out and returned should be all that is required to monitor this service. Typical equipment may include, but is not limited to, basketballs, horseshoes, and similar items.

a.18. The contractors are hired contract labor not directly in the employ of the Corps, but in essence they represent the Corps as an agency in general and the Jennings Randolph Lake project specifically. The visiting public rarely makes any distinction, however, and they usually assume a contractor is a Corps employee whether this is the case or not. For this reason, park attendants shall be required to conduct themselves in a manner that shall enhance the image of the Corps. Tact, diplomacy, courtesy, and a friendly and outgoing manner shall be required any time the attendants are dealing with the public. Personal cleanliness and appropriate attire shall be required of all contractors while in the campground even when they are off duty. While on duty, contractor shall be required to wear appropriate clothing approved by the COR and nametags furnished by the Corps that identifies them as authorized park attendants. Examples of unsuitable attire include but are not limited to men going shirtless, tank tops, ladies in very short or very tight shorts or brief halter tops, or any other departure from attire normally worn and generally accepted in a traditional family campground setting. Contractor shall not exhibit strong odors, whether natural or artificial, such as perfumes and cigarettes, while working in or around corps buildings.

a.19. The contractors shall maintain the campsite furnished for their use in a clean, neat, and presentable condition and the attendants shall abide by the same campsite rules regarding pets, parking, and other conditions that apply to the campers.

a.20. All personnel hired by the contractor during the contract shall be at least 18 years of age.

a.21. Contractors, their families, or their visitors shall not use or be under the influence of alcohol and/or drugs at any time while in the campground or performing any duties outlined under this contract.

a.22. Contractors shall not carry firearms in the park or maintain them in their personal vehicles or camper unit.

a.23. Contractors, their families, or their visitors shall not sell camping supplies or any other commodity or engage in any form of commercial activity on Corps property.

a.24. Due to the nature of the services to be rendered, the contractor shall insure that employees are in good general health, eyesight correctable to 20/20 (Snellen) and be capable of hearing or correctable to hear normal conversation.

a.25. The contractor and employees must be able to read and speak the English language with the equivalency of a high school graduate and have the ability to count money, make change, add columns of figures, input computer data, and write legibly.

a.26. The contractor shall be computer literate to the degree of basic typing, keyboard operation, and the ability to operate a Windows based computer program. The Corps of Engineers reserves the right to require the contractor and employees to demonstrate adequate proficiency prior to the start of each contract year.

a.27. The contractor and employees shall be able to demonstrate basic interpersonal skills and the ability to make decisive decisions based on input from visitors, regulations, and computer information.

a.28. The contractor must be able to demonstrate that all employees either possess or demonstrate how the employees shall gain skills and abilities to fulfill all the requirements of the contract.

a.29. The contractor shall turn in to the Park Office or to a Park Ranger all items found in the Public Use Areas and Facilities.

a.30. The contractor shall maintain the entrance stations and their immediate surrounding area in presentable condition (keep inside and outside litter free;

counters, desks, storage areas clean, etc.).

a.31. Use of tobacco products is prohibited in all government buildings.

a.32. No citizen band radios shall be permitted in the entrance station. Cots are not permitted. Radios and TV’s are permitted but shall be used with discretion and not in a manner that would interfere with performing contract duties. Radios and TV’s need to be turned off when interacting with the public.

a.33. The contractor shall not use Corps facilities for storage of personal items. However, the contractor may install a small storage shed on their site for personal storage with prior approval of the Operations Project Manager.

a.34. The contractor and employees shall permit only authorized persons behind the counter in the entrance station. Only scheduled on-duty contractors are allowed in the entrance station during their shift.

a.35. Have the ability to walk a minimum of one mile in distance.

a.36. The contractor and employees shall conduct services in accordance with EM 385-

1-1 “Safety and Health Requirements Manual”, to include the use of seat belts and other vehicle operational requirements. The manual can be found at the following website:

http://www.usace.army.mil/inet/usace-docs/eng-manuals/em385-1- 1/toc.htm a.37. The Contractor shall submit an Accident Prevention Plan to the COR prior to work start.

Plans must be approved prior to start of work.

a.38. The Contractor must provide one surety bond for contracted work at the Robert W. Craig Campground prior to the 2021 contract period of performance at his/her own expense; and the surety bond shall be for not less than $5,000 for the 2021 contract period of performance for work conducted at the Robert W. Craig Campground and each year thereafter prior to May 1 of each option year. The purpose of the bond is to ensure accountability for funds collected and not for performance of the contract.

C.4. GENERAL

a.1. Camping fees and records…