B.01.03 JRL Park Attendant PWS.pdf

PERFORMANCE WORK STATEMENT

PARK ATTENDANT SERVICES

ROBERT W. CRAIG CAMPGROUND

JENNINGS RANDOLPH LAKE

ELK GARDEN, WV 26717

The Jennings Randolph Lake (JRL) Project is located on the upper reaches of the North Branch of the Potomac River near Elk Garden, WV about eight miles upstream of the confluence of the Potomac with the Savage River.

The project is operated for water quality improvement, water supply, flood control and recreation. The dam impounds a lake of 952 surface acres and controls a drainage area of 263 square miles on the border between Garrett County, Maryland and Mineral County, West Virginia. The full recreation lake has a surface area of 952 acres, a shoreline of 13 ½ miles, and extends upstream from the dam 5 ½ miles. The project covers a total area of 4,500 acres, 2,700 in Maryland and 1,800 in West Virginia. The JRL Project has seven developed recreation areas in both West Virginia and Maryland including two boat launches, a picnic area, beach area, two scenic overlooks and a campground. Annual visitation is in the range of 100,000 visitors per year, most of which occurs between Memorial and Labor Day.

The U.S. Army Corps of Engineers at Jennings Randolph Lake intends to contract for live-in Park Attendant Contractors at the Robert W. Craig Memorial Campground. The Contractor shall be required to implement all aspects of a campground reservation program including, but not limited to: registering campers, collecting camping fees, processing reservations using a Windows-based computer system, ensuring reserved sites are physically marked as reserved, and issuing a copy of the receipt to each camper. The Contractor shall perform campground checks, hand out informational pamphlets and copies of p a r k r u l e s , stock the brochure rack, and issue a minor assortment of recreation equipment. The Contractor shall assist the campers/visitors by locating campsites, answering general questions, and by advising them of obvious potential or actual violations of campground regulations.

The Robert W. Craig Memorial Campground is a 68-site facility accessible from West Virginia Route 46 via a blacktopped roadway approximately o n e mile long. The campground complex consists of an Entrance Station, a combination shower house/restroom, a separate smaller restroom station, a children’s playground, a group shelter, nature trails, archery trail and a visitor parking area. The shower house has hot and cold running water in sinks and showers. Toilet facilities at both the shower house and the smaller comfort station are flush type. There are no TV, sewage, or water hookups at individual campsites, but s ix ty-eight sites do have electric service. A post hydrant with potable water is located about every fifth site and a bulk sewage dump station for RVs and camping units is located near the Entrance Station.

Except as noted elsewhere in these specifications there shall be no requirement for significant grounds keeping or janitorial services by the park Contractor. These functions are contracted separately with other vendors.

The Contractor shall be provided with a campsite and access to appropriate facilities within the campground complex. The Contractor shall be furnished with a two-way radio. The Contractor shall be provided a safe for National Recreation Reservation System (NRRS) deposits and documentation only.

This solicitation is for one award as Park Attendant #2.

1. DEFINITIONS:

a. Contract Period – base year and two option years as renewed by the Corps.

b. Contracting Officer – Corps of Engineers employee vested with the authority to approve, modify, and issue this contract.

c. Technical Point of Contact (TPoC) – The person designated by the Contracting Officer as responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding interests of the United States in its contractual relationships.

d. Contractor – The company or individual to whom the Government has awarded this contract for Park Attendant services.

e. Entrance Station – Permanent structure provided at the entrance to Robert W. Craig Campground from which the Contractor shall operate. The building contains an employee restroom and Park Attendant workspace.

f. Field Manager – Campground management computer program developed by Reserve America, to be utilized by the Park Attendant to register campers, record fee collection, and generate reports.

g. Fee Collector – Park attendant designated to collect user fees.

h. National Recreation Reservation Service (NRRS) – A Government entity that provides “one- stop” reservation shopping to the public for a wide range of Federal recreation areas, facilities, and activities, including the US Army Corps of Engineers (USACE), USDA Forest Service, and US Department of the Interior (including at least the National Park Service, Bureau of Land Management, and Bureau of Reclamation).

i. Park attendant – Those persons responsible for the operation of the campground Entrance Station.

j. Park attendant SOP – A manual provided to all successful bidders that describes specific work duties and procedures and outlines project policy.

k. Quality Assurance Evaluator (QAE) – Corps employee responsible for ensuring daily performance of the specific contract duties, conducting periodic meetings with the Park Attendant, and the first person contacted by the Park Attendant in matters concerning contract performance issues.

l. Recreation Fee Cashier (RFC) – Corps employee designated by the Finance and Accounting Office, Baltimore to collect / audit user fees from Contractor employees.

m. Recreation.gov – The campsite reservation website that consolidates the US Forest Service, the National Park Service, the US Army Corps of Engineers, the Bureau of Land Management, and Bureau of Reclamation.

n. Reserve America – The private company that operates the Reservation System for the Corps.

2. CONTRACT PERIOD OF PERFORMANCE

The contract performance period shall consist of one base year and two option years.

a. The Government’s past experience with this campground has demonstrated that, although the work is not particularly difficult or time consuming, there are peak periods (usually occurring on weekends and holidays) when the logistics of the campground and the contractual requirements dictate that two people are necessary to perform the work. The following work schedule is therefore based upon the assumption that the campground park Contractor duties shall be performed by two separate sets of park Contractors, each Contractor with a separate contract with the Government, but each Contractor’s duties requiring interaction and cooperation with the other. A typical workweek shall be as follows:

1) Park Attendant #1 will be off Monday and Tuesday and work Wednesday and Thursday from 7 :00am until 12:00 midnight. On Friday, Saturday, and Sunday the attendants shall alternate every two weeks to fairly share evening work and daytime work. The shifts on Friday, Saturday and Sunday will be 7:00 am until 4:00pm and 4:00pm until midnight. At least one Contractor shall be required to remain with the Contractor’s camper unit overnight Wednesday and Thursday, and when working the late shift on weekends to respond to emergencies or disturbances in the campground.

2) Park Attendant #2 will be off W e d n e s d a y a n d T h u r s d a y , a n d w ork M o n d a y a n d T u e s d a y from 7 :00am until 12:00 midnight. On Friday, Saturday, and Sunday the attendants shall alternate every two weeks to fairly share evening work and daytime work. The shifts on Friday, Saturday and Sunday will be 7:00am until 4:00pm and 4:00pm until midnight. At least one Contractor shall be required to remain with the Contractor’s camper unit overnight Monday and Tuesday, and when working the late shift on weekends to respond to emergencies or disturbances in the campground.

3) Change of shift – for communication purposes the Contractor shall be available for no more than 15 minutes before or after their shift change. If the Contractor is unavailable for the overlay time the Contractor shall be required to leave sufficient shift notes of any issues regarding campers, campground grounds and facilities, and supplies for the next Park Attendant on duty. Any variations should require the approval of the on-duty Park Ranger.

4) Each Contractor’s days off, shift times, and work hours shall remain constant over the e n t i r e c o n t r a c t p e r i o d f o r M o n d a y , T u e s d a y , W e d n e s d a y , a n d T h u r s d a y . However, the Friday, Saturday, Sunday schedule shall alternate every two weeks to fairly share evening work and daytime work.

5) The Contractor that has the evening shift on Friday, Saturday and Sunday shall also be required to provide at least one attendant to remain with the Contractor’s camper unit overnight on these days to respond to emergencies or disturbances in the campground.

6) There shall be three holidays (Memorial Day, Fourth of July, and Labor Day) within the contract period. It is anticipated that if the holiday falls on a day other than Friday, Saturday, or Sunday the Government may alter either or both Contractors’ schedules to provide two-shift coverage on the holiday.

b. All Park Attendants are required to attend a one-day orientation/training at the Robert W. Craig Campground Entrance Station. The orientation will be conducted by the Park Ranger staff on May 1st of each year of the contract. The orientation schedule shall be from 8:00am until 4:00pm The orientation session shall be considered performance days and is mandatory. Lunch shall not be provided. The session(s) shall provide guidance on how to complete user permits and receipts, collect and account for user fees, operate applicable equipment and computer programs, process credit card transactions, reserve facilities, record pertinent data, and effectively deal with customers. An overview of Park Attendant responsibilities and policies outlined in the contract and the Park Attendant SOP shall be presented. (NOTE: At the conclusion of orientation, Park Attendants shall be required to demonstrate their ability to proficiently operate required computer programs and credit card equipment, as applicable.) CONTRACTS SHALL BE TERMINATED IF PARK

ATTENDANTS ARE UNABLE TO DEMONSTRATE THE REQUIRED PROFICIENCY.

c. Based upon this schedule; there are 110 days of performance in the base year of this contract and 110 days of performance in the option years.

3. SCOPE OF WORK

Performance Objective

Performance Standard

Performance Threshold

Method of Surveillance

Fee Collection 100 % of fees collected are accurate and accounted for.

100 % of fees collected are accurate and accounted for.

10% Ranger Inspection

Accuracy of Campground Registration Records

100% of all campsites are registered in accordance with orientation session training.

99% of all campsites are completely and accurately registered and posted with an accurate permit.

Random Inspection

Customer Service 100% of visitors are dealt with in accordance with orientation session training.

99% of customers are appropriately registered and dealt with during their stay.

Validated Customer Complaint

Report Submittals Required reports/invoices are submitted within designated timeframe.

Required reports/invoices are submitted within designated timeframe 95% of the time.

100% Ranger Inspection

Safety Maintained during operations

No accidents or incidents due to Contractor’s failure to take safety precautions.

No accidents or incidents due to Contractor’s failure to take safety precautions.

100% Ranger Inspection

a. The CONTRACTOR shall meet the following requirements:

1) The Contractor will be required to furnish a commercially available self-contained camper trailer, camping motor home, or slide-in, not to exceed 35 feet in length, to be parked at a site designated by the Government. Such unit shall be factory made, neat in appearance, and acceptable by the Government.

Pickup campers, tents, or home-built campers such as restored buses are not acceptable camper units for live-in park Contractors. The area where the trailer/motor home is parked must be maintained in a neat, clean, and sanitary condition always. No animal houses, cages, pens, or similar facilities for pets or raising of animals will be allowed. All pets of Contractor’s personnel will be confined or on a leash of 6 feet or less in length and must behave in a manner that will not pose a threat or a nuisance to the visiting public.

The Contractor will be required to live in the park during the work assignment.

2) Vehicles used by the Contractor for either personal use or in the performance of the requirements of this contract must conform to applicable state and federal licensing and safety regulations. The Government will not furnish any type of transportation, pay transportation-related expenses, or pay mileage for performance of the work stipulated in this contract. Trucks or other vehicles will not be driven or parked in unsafe positions or off designated roadways and parking areas. Drivers of all contractor vehicles will comply with all applicable local, state, and federal laws and regulations. The Contractor shall observe all speed limits and other safety signs posted in the operation of vehicles. Vehicle must be a 4-wheel enclosed vehicle. The TPoC must approve any variation.

3) The Contractor shall perform campground checks, hand out informational pamphlets and copies of Title 36 CFR, stock the brochure rack, issue a minor assortment of recreation equipment, and manage the life jacket loaner program. The Contractor shall assist the campers/visitors by locating campsites, answering general questions, and by advising them of obvious potential or actual violations of campground regulations. The Contractor shall be required to check the NRRS daily arrival report for the RWCC Pavilion reservations and post the “Reserved” sign at the RWCC pavilion the night before it is reserved and remove the “Reserved” sign after completion of the reservation and store the sign in the RWCC Entrance Station. The Contractor shall encourage visitors and campers to complete a customer feedback form. All written comments shall be submitted to the Lead Ranger.

4) The Contractor shall be required to implement all aspects of a campground reservation program to include, but not limited to registering campers, collecting camping fees, processing reservations using a Windows-based computer system, ensuring reserved sites are physically marked as reserved, and issuing a copy of the receipt to the camper. Payment for camping fees may be in the form of cash, check, money order, or credit card. The campground status board shall always be kept up to date. The Contractor shall be required to operate a credit card reader during the process of collection and to provide and maintain, on hand, a change fund. The fund shall not be less than $100.00. Fees collected plus the supporting documentation shall be deposited at shift’s end in a safe provided by the Government. The amount collected by the Cashier must correspond with the camping permits issued and the Contractor shall be required to reimburse the Government for any shortages or loss of funds. Any loss, shortage, or other unexplained imbalance is to be promptly reported to a Corps Ranger. Contractor shall not be authorized to make monetary refunds under any circumstances and shall refer all such requests to the Corps Ranger on duty. The Contractor shall be required to be familiar with the NRRS user fee program and be able to answer routine questions from the public about the program.

5) The Contractor is required to collect camping fees, input applicable data into the computer system or record information manually, and issue camper and vehicle passes to the campers/visitors before they enter the campground. The computer shall be in the Entrance Station to the campground and all camper registrations shall be performed at this location. On Fridays, Saturdays, and all holidays a minimum of two Contractors shall be required to man the Entrance Station continually as well as provide the requisite foot patrols and restroom checks in the campground proper. Staffing of the Entrance Station shall be non-negotiable on the part of the Contractors and shall be solely at the discretion of the Corps Ranger on duty.

Prior to opening the Entrance Station for daily business, the Contractor will conduct a check of the appropriate campground. The check will not exceed one hour in duration. If completed in less than the allotted time the appropriate Entrance Station shall be opened for business when the check is complete. The Contractor shall also have the responsibility of providing campground status and answering questions over the phone. It will be mandatory for at least one attendant to be in the Entrance Station Monday through Thursday from 9:00am – 11:00am and 1:00pm – 3:00pm.

6) Contractors are required to conduct frequent foot patrols of the campground to assure that camping fees have been collected for all occupied sites and that all vehicles have appropriate passes. The minimum number of foot patrols each day of the week shall be as follows: no later than 9:00am, around noon, 3:00pm, 6:00pm, 8:00pm, and after 10:00pm. Busy weekends or holidays may require more frequent patrols. Contractors shall keep a daily log of their activities to account for how they spent their time, including when foot patrols were made, when the Entrance Station was manned, significant events that happened in the park (i.e., “told site 34 to turn down radio”, “asked camper on site 26 to not park car on grass”, “camper on site 17 complained about noise on site 18”, etc.). The Entrance Station shall remain open and manned during the status check.

7) The Contractor will restrict access in each campground to registered campers and their registered guests through the issuance of the appropriate type and number of vehicles permits. These will be issued within the rules and regulations established for operation of the Robert W. Craig Campground. This is a family-oriented campground and particular emphasis shall be given to adherence to non-camper (visitor) access.

8) In addition to paragraph 3a(5), foregoing, Contractors shall assist the Corps Rangers in implementing all the campground regulations. Quiet hours are to be in effect from 10:00pm to 8:00am. Frequent foot patrols shall be made through the campground daily to determine if any trouble areas are developing and to advise the individuals involved of the campground rules. Minor violations observed by the Contractor such as loud or disruptive behavior, pets off leash, lanterns on trees, fires outside of fire ring, too many vehicles per site, parking on the grass, etc., shall be tactfully brought to the attention of the campers and suggestions for corrective action shall be proposed. If the camper fails to comply with the request the Contractor shall refer the matter to a Corps Ranger on duty.

9) The Contractors shall report all disturbances to a Corps Ranger for record keeping purposes on a regular basis. Those disturbances that the attendant is unable to diplomatically control shall be immediately reported to the Ranger on duty or on call. A priority list of home telephone numbers of Corps staff and management shall be furnished for the attendant’s use if a Ranger is not available at the time of the incident. These telephone numbers are for the Contractor’s use in an emergency only and are not public information. If the incident warrants calling a Ranger at home the Contractor shall provide as much detailed information as possible including the type of incident, number of people involved, and the attendant’s evaluation of the seriousness of the incident. If the seriousness merits calling law enforcement officers, the Ranger shall make that determination. Only if the Contractor is unable to contact anyone on the priority call list or if the situation is such that common sense dictates that law enforcement officials are needed immediately the attendant shall call local police without prior approval of the Corps. In the event that the Contractor feels it necessary to call the police based upon his judgment alone, all such communications shall be documented as accurately as possible, noting such things as the time the call was made, to whom the call was made, the time the police arrived and the officers’ names, the names of the campers involved, and the action taken by the police to resolve the incident. This information should then be communicated to the Corps staff as soon as practicable. UNDER NO CIRCUMSTANCES ARE THE ATTENDANTS TO

ATTEMPT TO APPREHEND ANY VIOLATORS OR OTHERWISE PHYSICALLY ENFORCE ANY

CORPS RULES OR REGULATIONS OR ANY FEDERAL, STATE OR LOCAL LAWS. Any serious incident that cannot be resolved by persistence, persuasion, tact, or diplomacy shall be referred to a Corps Ranger or to law enforcement officials.

10) The Contractor shall report all occupied sites which appear to be unattended or abandoned to the Corps Ranger on duty.

11) The Contractor shall check all facilities frequently for proper lighting and for signs of vandalism, malfunctioning equipment, or other irregularities. These checks can be made as part of the foot patrols described in paragraph 3a(6). Report all defects to the Corps Ranger on duty at the first convenient opportunity. Although janitorial, trash removal, and certain other routine maintenance services are performed by other Contractors, Park Attendants shall be required to perform minor services in this regard between regularly scheduled contract works by others. Contractors shall assure that restrooms are stocked with supplies, trash does not accumulate excessively, and random litter is picked up during the routine checks of the facilities. Park attendants need approval from the TPoC to do any mowing of their provided campsites or make any modifications or additions to the campsite provided.

12) The Contractors shall cooperate with Corps employees and other Corps Contractor personnel performing maintenance, repairs, janitorial, refuse removal, septic pumping, and grounds keeping services.

13) All accidents involving the Contractor, campers, or campground visitors shall be promptly reported to the Corps Ranger on duty. Contractors shall be furnished a list of telephone numbers for local fire, rescue, and ambulance service.

14) The Contractor shall keep a written record of all oral complaints or criticism of campground facilities or management. Include the date and time, nature of the complaint/criticism, and the name of the complainer if this information can be obtained without making the situation worse. Written complaints left with the attendants or at the campsite or in the facilities shall be turned over to a Corps Ranger. Corps staff shall use this information when evaluating improvements or modifications to management practices.

15) The Contractor will notify Rangers of bona-fide emergency messages that need to be delivered to campers in the area. Delivery of emergency messages should be coordinated through the Ranger shift leader or the lead dispatcher on duty.

16) A two-way radio will be provided in each of the Entrance Stations. The Contractor shall monitor and operate the radios in accordance with established Corps procedure during the hours the Entrance Station is open. A telephone will be provided in the Entrance Stations and shall be used for business calls only.

Phones will be answered promptly and in a courteous manner.

17) The Contractor shall monitor various items of recreational equipment (furnished by the Corps) that can be checked out for use by the campers. Park attendants shall be responsible for the care and protection of this equipment (except for fair wear and tear) and shall be held liable for replacement of abused, lost, or stolen equipment for which adequate records were not kept that would allow identifying the camper that checked the equipment out for use. A logbook noting the name or site number of the camper and the date and time the equipment is checked out and returned should be all that is required to monitor this service.

Typical equipment may include, but is not limited to, basketballs, horseshoes, and similar items.

18) The Contractors are hired contract labor not directly in the employ of the Corps, but in essence they represent the Corps as an agency in general and the Jennings Randolph Lake project specifically. The visiting public rarely makes any distinction, however, and they usually assume a Contractor is a Corps employee whether this is the case or not. For this reason, Park Attendants shall be required to conduct themselves in a manner that shall enhance the image of the Corps. Tact, diplomacy, courtesy, and a friendly and outgoing manner shall be required any time the attendants are dealing with the public. Personal cleanliness and appropriate attire shall be required of all Contractors while in the campground even when they are off duty. While on duty, Contractor personnel shall be required to wear appropriate clothing approved by the TPoC and nametags furnished by the Corps that identifies them as authorized Park Attendants. Examples of unsuitable attire include, but are not limited to, tank tops, men going shirtless, ladies in very short or very tight shorts or brief halter tops, or any other departure from attire normally worn and generally accepted in a traditional family campground setting. Contractor personnel shall not exhibit strong odors, whether natural or artificial, such as perfumes and cigarettes, while working in or around Corps buildings.

19) The Contractors shall maintain the campsite furnished for their use in a clean, neat, and presentable condition and the attendants shall abide by the same campsite rules regarding pets, parking, and other conditions that apply to the campers.

20) All personnel hired by the Contractor during the contract shall be at least 18 years of age.

21) Contractors, their families, or their visitors shall not use or be under the influence of alcohol and/or drugs at any time while in the campground or performing any duties outlined under this contract.

22) Contractors shall not carry firearms in the park or maintain them in their personal vehicles or camper unit.

23) Contractors, their families, or their visitors shall not sell camping supplies or any other commodity or engage in any form of commercial activity on Corps property.

24) Due to the nature of the services to be rendered, the Contractor shall ensure that employees are in good general health, with eyesight correctable to 20/20 (Snellen), and capable of hearing, either naturally or with correction, normal conversation. Contractor employees must have the ability to walk a minimum of one mile in distance.

25) The Contractor and employees must be able to read and speak the English language with the equivalency of a high school graduate and have the ability to count money, make change, add columns of figures, input computer data, and write legibly.

26) The Contractor shall be computer literate to the degree of basic typing, keyboard operation, and the ability to operate a Windows-based computer program. The Corps of Engineers reserves the right to require the Contractor and employees to demonstrate adequate proficiency prior to the start of each contract year.

27) The Contractor and employees shall be able to demonstrate basic interpersonal skills and the ability to make decisive decisions based on input from visitors, regulations, and computer information.

28) The Contractor must be able to demonstrate that all employees either possess or demonstrate how the employees shall gain skills and abilities to fulfill all the requirements of the contract.

29) The Contractor shall turn in to the Park Office or to a park Ranger all items found in the Public Use Areas and Facilities.

30) The Contractor shall maintain the Entrance Stations and their immediate surrounding area in presentable condition (keep inside and outside litter free; counters, desks, storage areas clean, etc.).

31) Use of tobacco products is prohibited in all Government buildings.

32) No citizen band radios shall be permitted in the Entrance Station. Cots are not permitted. Radios and TVs are permitted but shall be used with discretion and not in a manner that would interfere with performing contract duties. They shall be placed and used in a manner not to be visible or audible to visitors when they are present, and must be turned off when interacting with the public.

33) The Contractor shall not use Corps facilities for storage of personal items. However, the Contractor may install a small storage shed on their site for personal storage with prior approval of the Operations Project Manager.

34) The Contractor and employees shall permit only authorized persons behind the counter in the Entrance Station. Only scheduled on-duty Contractors are allowed in the Entrance Station during their shift.

35) The Contractor must provide one surety bond for contracted work at the Robert W. Craig Campground prior to the 2022 contract period of performance at his own expense. The surety bond shall be for not less than $5,000 for the 2022 contract period of performance for work conducted at the Robert W. Craig Campground and each year thereafter prior to May 1 of each option year. The purpose of the bond is to ensure accountability for funds collected and not for performance of the contract.

4. GENERAL

a. Camping fees and records shall always be subject to audit by Government personnel (RFCs).

b. The Park Attendants shall be able to demonstrate basic interpersonal skills and the ability to make decisive decisions based on input from visitors, regulations, and computer information.

c. Park Attendants must be able to understand the Corps’ interpretation of rules and regulations and thus comply with the same.

d. All accidents involving the Contractor or campers or visitors to the campground shall be promptly reported to the Corps Ranger on duty. Contractors shall be furnished a list of telephone numbers for local fire, rescue, and ambulance service.

e. Overnight visitors of Park Attendants must stay in the Park Attendants’ living quarters - otherwise, they must pay the regular camping fee and occupy the site for which they are registered. No visitors shall be allowed to access Park Attendants’ hook-ups at any time or park additional recreational vehicles at or near the Park Attendants’ designated area. The TPoC or his authorized representatives may limit the number of visitors and length of stays. Visitors shall not be allowed in the vicinity of the gatehouse, except when registering or paying fees, and shall receive no preferential treatment regarding fees, site assignments or Corps and Project policies. NOTE: Park Attendants shall be the sole occupants of their site - other family members and friends shall not live with the Park Attendants.

f. None of the services required by this contract shall be subcontracted, without the prior written permission of the Contracting Officer.

g. Pets are restricted according to Corps of Engineers regulations (Title 36 CFR). Dog yards and runs shall not be permitted at Park Attendants’ sites. Pets are restricted to the interior of Park Attendants’ living quarters.

When outside, pets shall be kept on a leash 6’ or less in length, or otherwise physically restrained, at all times. The TPoC shall have the option of approving portable cages or containers for temporary (daytime) outdoor confinement of pets. All pets shall be confined or restrained in a manner that shall prevent physical contact with visitors that come to the Park Attendants’ living area or quarters for assistance. Pets shall not be allowed in or near the Entrance Station. Park Attendants shall be liable for any damage to Government facilities, park visitors’ property, or personal injuries caused by their pets. Park Attendants shall be responsible for daily cleanup of their pet’s waste and disposing of the same in an approved, sanitary manner.

Pets shall be kept clean, free of foul odors, and have all vaccinations as required by the state laws in effect at the park’s location. Park Attendants are responsible for effectively controlling all pests or parasites associated with pets. Failure to comply with these provisions could result in termination of the contract.

h. Park attendants shall not discriminate against customers based on race, color, religion, sex, national origin, marital status, sexual orientation, or disabilities.

i. Park attendants’ crafts and other personal activities/hobbies shall be restricted to their living quarters.

5. FEE COLLECTION AND DIRECT DEPOSIT PROCEDURES

a. For each registered campsite the Contractor will complete a computer-generated Registration Permit. After each $1,000 collected, after changing of fee collectors, or upon daily closure, the Fee Collector will prepare a reconciliation of fees using the computer-generated software for such purpose. Fees collected will be reconciled, placed in an envelope, and secured in the safe in the Entrance Station. Reconciliation reports (Deposit Summary) will be maintained in the Contractor’s files for Ranger review upon request. The RFC will assure that remittances are correct by verifying that funds collected, and reconciliation reports are correct.

Deposits to NRRS, at the Contractor’s expense, will be made at least weekly, or whenever collections exceed $5,000.

b. Deposits will be made in the form of a money order. Money orders, purchased at the Contractor’s expense, may be obtained at the Westernport, MD Post Office – approximately 20 miles round trip from the campground. The Contractor could reasonably expect the money order fees to cost an average of $40.00 per season. Money orders or certified checks, personal checks, traveler’s checks, and Deposit Summaries will be mailed to a designated NCMO drop box (the address will be provided). Postage will be an expense of the Contractor. First class postage for remittances can be expected to average approximately $1.00 per mailing at current rates. The Contractor could reasonably expect to make between 20 and 25 deposit transactions per year at the Robert W. Craig Campground Entrance Station.

c. All funds collected are the property of the Government immediately upon collection. The Contractor shall be required to reimburse the Government for any unexplained shortages or questioned loss. Any loss is to be reported immediately to the Operations Manager or the senior Ranger on duty. Any overages incurred during business shall be turned over to the Jennings Randolph Lake RFC.

d. All receipts, copies of reports, and any other documentation associated with the deposit must be submitted to the TPoC on a weekly basis for review, and copies must be made and given to the TPoC at the end of the season for the entire 110 days of the contract.

6. SAFETY

a. The Contractor shall provide the Government with a written Accident Prevention Plan, which includes a comprehensive Activity Hazard Analysis, at the orientation session scheduled after award of the contract. The Accident Prevention Plan shall provide all the necessary information required by EM 385-1-1, Safety and Health Requirements Manual which can be accessed at the following site. All safety plans must be acceptable to the Government before work commences.

https://www.usace.army.mil/Missions/Safety-and-Occupational-Health/Safety-and-Health-Requirements- Manual/

b. The Contractor shall comply with all applicable sections of the Corps of Engineers Safety and Health Requirements Manual, EM 385-1-1, to include the use of seat belts and other vehicle operational requirements.

EM 385-1-1 does not preclude in any way the need to adhere to all applicable regulations as publicized by the Occupational Safety and Health Administration (OSHA).

c. The Contractor shall observe all speed limits and other posted traffic signs in the operation of vehicles.

Vehicles shall be operated in a safe manner and shall not be parked in unsafe positions.

7. SECURITY

a. Access and General Protection/Security Policy and Procedures: All Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by Government representative).

The Contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or security office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in Contractor security matters or processes.

b. Suspicious Activity Reporting Training: The Contractor and all associated subcontractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and to instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the TPoC no later than five calendar days after the completion of the training.

c. Contractor personnel will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. The Contractor will coordinate with the TPoC and/or the facility security office for access when required. (Applicable when security clearances are not required, i.e. facility repair or construction). All Contractor employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

d. Pre-screen candidates using E-Verify Program: The Contractor must pre-screen candidates for contracted work using the E-Verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that each candidate has two valid forms of Government-issued identification prior to enrollment to ensure the correct information is entered into the E-Verify system.

An initial list of verified/eligible candidates must be provided to the TPoC no later than three business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

e. Background Checks: The Contractor and contract employees (Park Attendants) shall complete and submit in full all necessary information required by the USACE Baltimore District Security Office (Security Office) to complete a background check or National Agency Check with Inquires (NACI) for each team member (spouse, partner, etc.) who will live onsite and/or assist the Contractor collect Government funds in any way.

The Contractor shall provide a list of Park Attendant names, email addresses, and phone numbers to the TPoC.

The purpose of the investigation is to establish reliability, trustworthiness, conduct, and character.

The Contractor and Park Attendants shall complete Standard Form-87 (Office of Personnel Management Fingerprint Card) including fingerprints, full name including middle name, signature of person fingerprinted, residence of person fingerprinted, social security number, sex, race, height, weight, eyes, hair, date of birth, and place of birth. Standard Form-87 shall be provided by the TPoC for each Contractor and Park Attendant.

Additionally, the Contractor and Gate Attendants shall complete Optional Form-306 (Declaration for Federal Employment), see Attachment 1. Upon completion of the Standard Form-87 and Optional Form-306, each Contractor and Park Attendant shall mail these forms directly to the Security Office for processing. Each Contractor and Park Attendant shall receive a Personnel Security Investigation Portal (PSIP) request via email from the Security Office, which he will have up to five days to complete.

All information received because of a background check shall be held in confidence and handled according to Privacy Act regulation. The USACE Security Office shall process this information and communicate any concerns to the Contracting Officer related to the purpose of the investigation. Initiating the background check or NACI process prior to each Contractor and Park Attendant handling Government funds or living onsite is a prerequisite to work for this contract. Each applicable person is required to complete one background check or NACI, within the designated contract period. The requirement for a new investigation is if there is/was a two-year break in service.

f. The Government shall provide a form that the Contractor must complete for employees to receive keys to access project facilities. These keys are to be used exclusively for executing necessary functions to complete the duties prescribed in this contract. Any use of these keys for other than the performance of this contract is strictly prohibited. Such improprieties shall result in the recommendation of termination of the employee(s) or Contractor. Any loss of keys shall be reported to the TPoC within 24 hours. Failure to do so may result in the Contractor accepting the burden of re-establishing the integrity of the Jennings Randolph Lake lock and key system.

g. At the beginning of the contract period, Park Attendants shall sign for any Government property. All Government property must remain in designated areas of the recreation area and be returned upon official request or upon conclusion of the contract.

h. Park attendants shall take precautions to ensure personal safety and security of fees per guidance provided at orientation. An approved safe shall be used by the Park Attendants to secure all user fees.

i. Security of Park Attendants’ living quarters and all personal property shall remain the Park Attendants’ responsibility throughout the duration of the contract. The Government accepts no responsibility or liability for damage to, or theft of, Park Attendants’ property.

j. Park Attendants shall permit only authorized persons behind the counter in the Entrance Station, except in emergency situations.

k. Park Attendants shall not carry or possess firearms while in a duty status.

8. PRE-BID CONFERENCE AND TOUR

All bidders are encouraged to contact Park Ranger Bill Donnellan at 304-355-2346 to arrange for a tour of the recreation areas and explanation of the contractual responsibilities and requirements prior to submitting a bid.

9. INSPECTIONS

a. All fee collection and campground registration records are subject to daily Government inspection at any given time. At a minimum, current campground registration records will be randomly inspected on a weekly basis. Fee collection records will be inspected on at least a weekly basis by the RFC.

b. Inspections will rate the Contractor on the following categories: accuracy of fee collection, accuracy of campground registration records, safety compliance, and customer service.

c. Park Attendant duties found unsatisfactory and deemed to be the result of inadequate service will be documented. Any errors in fee collection will be referred to the Contractor for immediate correction.

d. Repeated errors in fee collection or in campground registration duties may result in a deduction from the payment based on the amount of time required by a Government representative to correct the errors made by the Contractor.

e. Special care shall be exercised to avoid damaging any facility. The Contractor shall repair or restore any damage to such facilities, buildings, signs, etc., resulting from the Contractor’s failure to exercise reasonable care in the performance of work. If the Contractor fails or refuses to repair any such damage promptly, the Contracting Officer may have the necessary work performed and charge the cost to the Contractor. The Contractor shall exercise extreme care, to protect all visitors from injury and their property from harm and/or damage.

10. DEFICIENCIES IN PERFORMANCE

Default of the contract shall be considered for various reasons relating to nonperformance of the contractual specifications. The following is a partial listing of reasons for which default may be considered:

a. Repetitive pay deductions for nonperformance

b. Repetitive safety violations

c. Excessive occurrences of damage to Government or private property

d. Excessive numbers of substantiated public complaints

e. Repetitive failure to adhere to contract specifications

11. MISCONDUCT

Inappropriate c o n d u c t o r u n a c c e p t a b l e a c t i o n s o f P a r k A t t e n d a n t s m a y b e g r o u n d s f o r termination of the contract. Examples of actions meriting termination include, but are not limited to:

a. Theft, misappropriation, personal use, and/or improper security and accountability of user fees or Government services, property, equipment, facilities and/or supplies

b. Consumption of alcoholic beverages and/or intoxication while on duty, and/or possession or use of illicit drugs at any time

c. Discrimination, harassment, profanity, or other inappropriate behavior perpetrated against, or in the presence of customers, Corps personnel, or other Park Attendants

d. Recurring written or verbal complaints from visitors or project personnel concerning Park Attendants’ attitudes or lack of cooperation in performance of contractual responsibilities

e. Failure to follow security procedures, including the allowance of unauthorized personnel inside the gatehouse or Park Attendant (non-public) area of Entrance Stations

f. Violations of public health and safety, including smoking in the gatehouse

g. Failure to maintain a clean and well-groomed personal appearance

12. QUALITY CONTROL AND QUALITY ASSURANCE

The Contractor will attend a pre-work meeting no later than ten working days after the initial year of the award of the contract, and the third or fourth week of April for each subsequent award year.

During the pre-work meeting the Contractor shall provide a Quality Control Plan to include, but not limited to, the following:

a. The method that the Contractor will employ to complete and document successful completion of employee training regarding knowledge of the contract specifications and safety

b. A demonstration that all employees possess skills and abilities to fulfill all the requirements of the contract, or an explanation of how employees will gain such skills and abilities before work commences

c. The communication method that will be utilized for contacting crews while performing their duties

d. A letter designating the on-site representative

e. An Accident Prevention Plan

All work shall be subject to inspection and approval by the TPoC or his representative. Any deficiency in work shall be corrected at the Contractor’s expense. The Contractor will not be paid for any work not accepted by the TPoC. The Government will utilize a Quality Assurance Surveillance Plan (QASP) to ensure the Contractor’s quality control procedures are in place and working. The Government is responsible for Quality Assurance to ensure the Contractor’s Quality Control procedures are working. The Contractor is responsible for the quality of the work performed for this contract. It is suggested that the Contractor develop a Quality Control Plan to ensure a quality product conforming to the contract requirements specified herein.

13. COMMUNICATIONS

a. The on-site Contract Manager/Quality Control Representative shall make themselves available for a weekly performance meeting with the TPoC or designated representative. A mutually agreeable time and date for the meetings shall be determined after award of the contract.

b. The Contractor shall ensure that the Government has the capability to contact the Park Attendant on duty during the hours the campground office is closed using landline or cellular communications.

14. QUANTITIES

a. The Contractor shall be paid only for the time worked. The Corps of Engineers reserves the right to decrease or increase the number of hours based on actual need at no additional cost. The Contractor shall be given notification via modification to the contract. The effective date of the notice will be the date signed by the Contracting Officer. Services may be verbally deleted by the Contracting Officer because of flood risk management operations or adverse weather conditions and followed by written notification. Park Attendants will not be reimbursed for days that have been deleted from the contract.

b. The TPoC or his representative has the authority to change scheduled performance days and hours as deemed necessary if it does not increase or decrease the number of hours worked. The Contracting Officer shall modify the contract if there are any permanent schedule changes resulting in quantity changes.

c. Park Attendant services may be terminated if the Government determines Park Attendant services are no longer required due to unforeseen closures of a park or its major facilities (e.g., beaches, boat ramps, restrooms, campgrounds, etc.).