B Attachment 1_Statement of Work (SOW).pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES)

(SOW)

GENERAL INFORMATION

Title of Project:

Service agreement renewal for NCATS Operetta CLS (1), Opera Phenix (6), Flex 750 and robot fixed cell units at

NCATS.

Statement of Need and Purpose:

An annual service agreement is needed for preventive maintenance visits, adjustments and service calls associated with our existing Operetta CLS, Opera Phenix systems, and the equipment that support them (Flex 750 plate handler and robot fixed cell).

Background Information and Objective:

The National Center for Advancing Translational Sciences (NCATS) Division of Preclinical Innovation (DPI) requires a service maintenance agreement to support our existing high throughput microplate-based automated imaging systems (Operetta CLS; 1), the high throughput confocal imaging system (Opera Phenix; 6), and the Flex 750 plate handler and Robot Fixed Cell.

These instruments are used throughout NCATS DPI for a wide variety of uses, including monitoring and recording cellular-level biological activities or changes in living cells, measuring and analyzing stem cell growth and differentiation, phenotypic screening and high content screening to measure changes in fluorescence and coorimetric data in tissues in respone to drug treatments.

This service agreement would cover critical, highly utilized instruments that will allow us to have continuous service from this equipment, thus preventing costly work stoppages and protecting the integrity of our research.

Period of Performance:

Service is to be initiated upon receipt of order. Coverage period of service agreement is 12 months, optimally 09/02/2025 through 09/01/2026, or upon award. Option Years included if possible:

- 09/02/2026 – 09/01/2027 (Option Year 1)

- 09/02/2027 – 09/01/2028 (Option Year 2)

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform service and preventative maintenance for the Revvity instrumnets listed below (Specific Requirements)

Specific Requirements:

Contractor shall provide Gold Plan coverage for the identified systems below:

- Opera Phenix (SN#1400L4042)

- Opera Phenix (SN#1400L18179)

- Opera Phenix (SN#1400L18183)

- Flex 750 Plate Handler (SN#PHF-030)

- Opera Phenix Plus (SN#2400L20045)

- Robox Fixed Cell for Phenix/CLS (SN#PHF-050)

- Opera Phenix Plus (SN#2400L21112)

- Operetta CLS (SN#1600L16049)

- Opera Phenix (SN#2400L23250)

Service shall include:

- Provide a service agreement with 12 month period of performance

- Perform a minimum of one (1) preventative maintenance visit (PM) by certified

Revvity service technicians

- Performance verification: during preventive maintenance, the technician should verify and document the system’s performance to ensure it meets manufacturer specifications.

- Calibration of all detectors and lasers to ensure accurate and reproducible results

- Provision for on-site repair services by certified Revvity technicians in the event of a system malfunction.

- Priority response time for service calls, ideally within 24-48 hours, to minimize downtime.

- Inclusion of genuine Revvity replacement parts as needed for repairs.

- Access to 24/7 technical support via phone and email for troubleshooting and assistance with operational issues.

- Regular updates/upgrade to software to ensure compatibility with new features and enhancements.

- Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification.

- Use only genuine replacement parts

- Parts, labor and travel included at no additional cost to the Government

LEVEL OF EFFORT:

Only technically qualified factory-trained field service engineers shall perform service to the Revvity instruments covered by this contract.

GOVERNMENT RESPONSIBILITIES

NCATS will coordinate with vendor in regards to scheduling preventative maintenance visits. NCATS will provide access to the facility and access to the units being serviced. Access will be restricted during federal holidays and after business hours (8am – 5pm, Monday through Friday).

DELIVERY OR DELIVERABLES

The vendor will perform preventative maintenance service and necessary repair service and suggest further maintenance as needed. Detailed reports of service performed will be provided. The period of performance is one year from the date of award. Service to be billed quarterly in arrears.

REPORTING REQUIREMENTS

Reports will be emailed to the appropriate NIH staff.

OTHER CONSIDERATIONS -NA

Travel:

N/A

Key Personnel:

Information System Security Plan:

Data Rights:

Section 508—Electronic and Information Technology Standards:

Publications and Publicity:

Confidentiality of Information: