Award Letter and Synopsis.docx
DOCX document 91 KB Posted
- Attached to
- Recommendation to award PEAS Call Center RFP
- Solicitation number
- NIA1-761-190000000518-1
- Issued by
- Michigan
About this file
This is an Award Letter and Synopsis from the Michigan Department of Environment, Great Lakes, and Energy (EGLE) for RFP #190000001368 soliciting telephone answering services for the PEAS system. The Request for Proposal was posted on SIGMA VSS on March 13, 2019, with proposals due by April 3, 2019. Five bidders submitted proposals: Allegheny Answering Service, Inc., AMBS Message Center, Inc., Answer Carolina, Inc., McGhee and Associates, LLC, and Exela Technologies, Inc. The contract term is three years with two one-year renewal options, and the award recommendation is for Allegheny Answering Service, Inc.
The recommended award is for $30,000.00, pending State Administrative Board approval. The evaluation was conducted using a pass/fail criteria by a Joint Evaluation Committee consisting of Dana Bradt and Lisa VanOstran. Pricing was a key factor in the selection, with Allegheny Answering Service offering the lowest monthly charge at $25.00 and per-minute charges of $0.60 for various call types. None of the bidders were Service-Disabled Veteran Owned Businesses (SDVOB), and the evaluation process focused on the vendors' ability to meet the specified requirements in the solicitation's Schedule A sections.
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Text version
STATE OF MICHIGAN
| Department of Environment, Great Lakes, and Energy |
| 525 West Allegan Street |
| Lansing, MI 48915 |
Award Recommendation
The Department of Environment, Great Lakes, and Energy’s (EGLE), Procurement office has completed the evaluation of RFP# 190000001368 for the Telephone Answering Service for PEAS and has recommended an award to Allegheny Answering Service, Inc. in the amount of $30,000.00, pending State Administrative Board approval, if applicable.
Bidders who were not recommended for the award may schedule a debriefing session with the Solicitation Manager. The debriefing session will provide the bidder with the State’s rationale on why the bidder was not recommended for the award. The Solicitation Manager may be contacted as follows:
Lisa VanOstran, Solicitation Manager vanostranl@michigan.gov
(517) 284-5012 or (517) 599-7680
Background Information:
This Request for Proposal (RFP) was to solicit responses for selection of a Contractor to provide telephone answering services for the PEAS system. The term of this contract is three years, with two one-year renewal options.
Bidders:
The RFP was posted on SIGMA VSS on March 13, 2019 for 21 days. The following bidders submitted proposals by the published due date of April 3, 2019.
| Bidder |
| Address |
City, State Zip
SDVOB*
Allegheny Answering Service, Inc.
539 Rochester Road Pittsburgh, PA 15237 No
AMBS Message Center, Inc.
338 West Franklin Street Jackson, MI 49201 No
Answer Carolina, Inc.
217 Latonea Drive Columbia, SC 29210 No
| McGhee and Associates, LLC |
| 4424 Grande Bluffs Lane |
Manhattan, KS 66503 No
| Exela Technologies, Inc. |
| 4145 Shackleford Road, Suite 330B |
Norcross, GA 30093 No
*SDVOB: Service-Disabled Veteran Owned Business Evaluation Synopsis I. Evaluation Process A Responsible Vendor is a vendor that demonstrates it has the ability to successfully perform the duties identified by the solicitation. A Responsive proposal is one that is submitted in accordance with the solicitation instructions and meets all mandatory requirements identified in the solicitation.
The State will evaluate each proposal based on a pass/fail basis. Responses will be evaluated as follows:
[X] Contractor will comply as specified with no exceptions:
PASS
[X] Contractor has noted exceptions to the specification:
PASS if the exception(s), at the sole discretion of the State, is evaluated as acceptable.
FAIL if the exception(s), at the sole discretion of the State, is evaluated as unacceptable.
| Section |
| Criteria |
| Schedule A Section 3. |
| Staffing |
| Schedule A Section 3.3 |
| Technical Support, Repairs and Maintenance |
| Schedule A Section 3.4 |
| Work Hours |
| Schedule A Section 4.1 |
| Project Plan |
| Schedule A Section 4.3 |
| Reporting |
| Standard Contract Terms |
| Note: The State strongly encourages strict adherence to the Standard Contract Terms. The State reserves the right to deem a bid non-responsive for failure to honor the Standard Contract Terms. Nevertheless, the bidder may submit proposed changes to the Standard Contract Terms accompanied by a detailed explanation as to each change for State consideration; failure to do so will constitute the bidder’s acceptance of the Standard Contract Terms. General statements, such as that the bidder reserves the right to negotiate the terms and conditions, may also be considered non-responsive. |
II. Evaluation Method Responses to this solicitation were reviewed by a Joint Evaluation Committee, which consisted of the following individuals:
Voting
Dana Bradt, PEAS Administrator EGLE/Administration Division
Lisa VanOstran, Procurement Manager EGLE/Administration Division
III. Evaluation Results
A. Allegheny Answering Service, Inc.
The Evaluation Team determined that Allegheny Answering Service, Inc. did meet the requirements of this RFP using the Pass/Fail evaluation criteria. This determination was accomplished by acceptance without any exceptions of the sections in Schedule A listed above.
B. AMBS Message Center, Inc.
The Evaluation Team determined that AMBS Message Center, Inc. did meet the requirements of this RFP using the Pass/Fail evaluation criteria. This determination was accomplished by acceptance without any exceptions of the sections in Schedule A listed above.
C. Answer Carolina, Inc.
The Evaluation Team determined that Answer Carolina, Inc. did meet the requirements of this RFP using the Pass/Fail evaluation criteria. This determination was accomplished by acceptance without any exceptions of the sections in Schedule A listed above.
D. McGhee and Associates, LLC
The Evaluation Team determined that McGhee and Associates, LLC did meet the requirements of this RFP using the Pass/Fail evaluation criteria. This determination was accomplished by acceptance without any exceptions of the sections in Schedule A listed above.
E. Exela Technologies, Inc.
The Evaluation Team determined that Exela Technologies, Inc. did meet the requirements of this RFP using the Pass/Fail evaluation criteria. This determination was accomplished by acceptance without any exceptions of the sections in Schedule A listed above.
IV. Pricing Summary Pricing was evaluated for the bidders who passed the pass/fail evaluation criteria. The following is a summary of their price proposals:
| Deliverable |
| Allegheny Answering Service, Inc. |
| AMBS Message Center, Inc. |
| Answer Carolina, Inc. |
| McGhee and Associates, LLC |
| Exela Technologies, Inc. |
| 1 |
| Monthly Charge |
| $25.00 |
| $479.00 |
| $385.00 |
| $0.00 |
| $150.00 |
| 2 |
| Per Minute Charge for Message of Call Charge |
| $.60 |
| $.97 |
| $.83 |
| $.77 |
| $.38 |
| 3 |
| Per Minute Charge for Out-Dial Charge |
| $.60 |
| $.97 |
| $.83 |
| $.77 |
| $.38 |
| 4 |
| Per Minute Charge for Operator Time Charge |
| $.60 |
| $.97 |
| $.83 |
| $.77 |
| $.00 |
VIII. Award Recommendation:
Award recommendation is made to the responsive and responsible Bidder who offers the lowest price to the State of Michigan. Low price is determined by the Bidder who meets the requirements and offers the lowest overall price as demonstrated by its proposal. Award Recommendation is made to Allegheny Answering Service, Inc. in the amount of $30,000.00.
Version 2 Revised: 2/2019
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