AttD References.docx

This is an Attachment D Reference Check Form for Request for Proposal S-10000-00016969, issued by the State of Oregon acting through the Oregon Department of Human Services under ORS 279B.060 provisions. The RFP seeks qualified proposers to provide Refugee Employment and Pre-Employment Training Services. The state anticipates awarding one contract for each of two service areas: Area 1 (Portland-Metro with Virtual Services statewide) and Area 2 (Salem-Corvallis-Eugene with Virtual Services statewide). The reference check form is designed to be completed by entities that have previously engaged the proposer's services and serves as an evaluation tool for the selection committee.

The reference form requests contact information for the proposer, reference entity, and reference contact, followed by nine structured questions assessing the quality and scope of services provided. These questions address service type and description, customer service quality, overall satisfaction with the business relationship, problem resolution methods, likelihood of future engagement, satisfaction with specific service aspects, areas for improvement, and adherence to proposed timelines. This standardized evaluation instrument enables the Oregon Department of Human Services to conduct due diligence on proposer qualifications and past performance before contract award.