AttD Reference Check Form.doc

This is a Reference Check Form attachment (Attachment D) for the State of Oregon Department of Administrative Services (DAS) Procurement Services RFP S-73000-00013556 for Turnkey Vanpool Services. The form is designed to evaluate proposers' performance through structured reference checks conducted with previous clients or partner entities. The evaluation focuses on three key service dimensions measured on a 0-10 scale, where 0 indicates no satisfaction and 10 indicates extreme satisfaction.

The reference check form requests contact information for the proposer and a reference entity, including the reference contact name, telephone number, and email address. Evaluators assess the proposer's overall quality of services and relationship with the reference entity, delivery of service performance, and responsiveness to customer service issues and special requests including problem resolution, billing changes, and other modifications. Each rating category includes space for detailed comments to support the numerical scores. This form enables the state to gather qualitative performance data from previous clients to inform the vendor selection decision for statewide vanpool services in both urban and rural areas.