ATTACHMENT NO. 1-PERFORMANCE WORK STATEMENT.docx

75H71321Q00021

ATTACHMENT NO. 1

PERFORMANCE WORK STATEMENT

LAUNDRY SERVICES

PART 1 GENERAL INFORMATION

1. General:

This is a non-personnel services contract to provide laundry services located at:

Chemawa Indian Health Center (aka) Western Oregon Service Unit (WOSU) 3750 Chemawa Rd NE Salem, Oregon 97305-1119

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in tum is responsible to the Government.

1.1 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Laundry Services as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

1.2 Background:

Chemawa Indian Health Center (WOSU), founded in 1979, is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC). The health center continually demonstrates a clinic-wide effort to maintain the highest standards of care and to improve the health status of their patients. Chemawa specializes in the promotion of comprehensive family health care for federally recognized American Indian and Alaska Native people and their descendants. The clinic also provides health services for the students at the Chemawa Indian School. Chemawa serves tribal members from over 100 tribes.

1.3 Type of Contract:

The Government will award a Firm-Fixed Price Contract.

1.4 Objective:

To provide weekly laundry service for staff and patients’ items.

1.5 Scope of Work:

To provide linen and laundry services to include pick-up of soiled laundry and delivery of clean laundry for the WOSU. The contractor shall comply with all applicable Federal, State and local health regulations.

Delivered articles shall conform to the generally accepted industry standards of the quality of cleanliness, finish and appearance. All work performed shall be done under sanitary conditions. The contractor’s performance will be evaluated In Accordance With (IAW) the performance standards set forth in the Performance Requirement Summary (PRS).

The contractor shall accomplish the following services:

• Handle all soiled laundry as if were contaminated with blood and/or other bodily fluids using standard safety precautions.

• Contractor shall sort, wash and dry laundry by color, fabric and special treatment needs to maintain color, cleanliness and durability of the material.

• Laundry shall be completely dried, folded without wrinkles and plastic wrapped for transportation and storage at WOSU.

• All clean laundry shall be clean, free of soil, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms. Laundry shall be free of lint, debris, stains and offensive odors when delivered to WOSU.

The Contracting Officer’s Representative (COR) will notify the contractor of any revisions or changes to policies regarding infection control, safety and quality assurance procedures by accrediting agencies and regulations.

1.6 Quantities:

The laundry volume, style or size may vary during the year.

1.7 Inventory:

The inventory consists of common types of linens generally used at WOSU.

Scrubs (Gray, Blue, Green, variations of light blue, Teal etc.

Dental Gowns (Reusable)

Patient Gowns

Lab Coats (White)

Dental/Surgical Towels

1.8 Period of Performance:

The Period of Performance (POP) shall be for a one (1) 1-year base period and four (4) 1-year option periods. The POP is up to five years from date of contract award. The estimated POP is from July 19, 2021 through 18th July 18, 2026 (including options).

1.9 Contract Administration:

Contract administration will be performed by the Division of Acquisition Management, Portland Area Office. The COR and Contracting Officer (CO) will be the Government points of contact during the performance period.

1.10 Quality:

1.10.4 Hours of Operation:

The contractor is responsible for conducting business during a normal work week, a normal work day is between the hours of 8:00 AM to 5:00 PM, PST Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.11 Applicable Publications/Documents:

The Contractor shall comply by all applicable regulations, publications, manuals, and local policies and procedures.

Center for Disease Control and Prevention Guidelines for Laundry in Healthcare facilities.

https://www.cdc.gov/infectioncontrol/guidelines/environmental/background/laundry.html

1.12 Payments:

Payments will be made monthly in arrears for all authorized work performed, upon receipt of a properly prepared invoices. Invoices must include purchase order number. Non-performance or late performance may result in delayed or reduced payment under this contract.

1.13 Continuity of service:

A thirty (30) day Phase-in/Phase-out (PIPO) period, effective on the contract commencement date is required in order to facilitate a potential change in Contractors upon expiration of the current contract and to ensure continuity for service. When there is a change in Contractors, it shall be the responsibility of the new Contractor to ensure the transition is accomplished without delays.

1.13.1 Guarantee:

The Contractor agrees to extend to WOSU the same guarantees and warranties for any and all services provided as a result of this contract that he/she would normally offer for similar services and items provided to the general public and other commercial hospitals.

1.13.2 Evidence of insurance coverage:

Prior to award of the contract the prospective contractor shall furnish the Contracting Officer a certificate from his insurance company indicating that the coverage outlined herein has been obtained and that it may not be changed or cancelled without written notice to the Contracting Officer.

1.14 Post Award Conference/Periodic Progress Meetings:

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.15 Contracting Officer Representative (COR):

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

PART 2

DEFINITIONS AND ACRONYMS

2. Definitions and Acronyms:

CDC

Center for Disease Control

PART 3

GOVERNMENT FURNISHED PROPERTY

3. Government Furnished Property:

There are no Government Furnished Property.

3.1 Protection of Government Buildings, Equipment, and Vegetation:

The contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the contractor fails to use reasonable care causes damage to any property the contractor shall replace or repair damage at no expense to the Government as the CO directs. If the contractor fails or refuses to make such repair or replacement the contractor shall be liable for the cost, which may be deducted from the contract price, as well be reflected on its past performance rating.

PART 4

CONTRACTOR FURNISHED PROPERTY

4. Contractor Furnished Property:

4.1 Property:

Except for the property specified in the paragraph 3, the contractor shall provide all facilities, equipment, transportation, scales and supplies.

4.2 Facility Inspections:

The Government reserves the right to conduct inspections of the contractor's laundry facilities.

PART 5

SPECIFIC DELIVERABLES

5. Specific Deliverables. The contractor shall provide all management, supervision, quality control, labor, facilities, equipment, transportation, scales and supplies necessary to perform laundry and linen cleaning services to include pick-up of soiled laundry and delivery of clean laundry for WOSU. The contractors performance will be evaluated IAW the standards set forth in the PRS.

5.1 Pick-up and Delivery:

5.1.1 Delivery: The Contractor will drop off clean laundry at the government’s place of business and pick up dirty laundry weekly. The contractor shall provide pickup and delivery service. This service shall include loading, unloading, segregating, transporting, counting and obtaining necessary documentation for items picked up or delivered. The contractor shall provide his own vehicles and they shall be maintained in safe operating condition at all times. The contractor shall establish routes so as to gain access to the clinic through loading dock entrance and delivery operations shall be made between the hours of 8:00 AM-5:00 PM, PST Monday through Friday (Reference: Attachment No. 1 –Loading Dock Entrance Map).

5.1.2 Non-Scheduled Delivery: The COR is authorized to contact the contractor to report missing items and request a non-scheduled delivery, at no additional cost to the Government.

5.1.3 Holiday Delivery: The contractor shall coordinate holiday deliveries with COR.

5.2 Laundering Process:

5.2.1 The contractor shall sort and wash laundry to maintain color and durability of the laundered items IAW industry standards.

5.2.2 The contractor shall consider manufacturers recommendations (if available) in selecting appropriate laundering processes, products and procedures based on fabric content and nature of soil to ensure cleanliness, soil and stain removal, color and durability.

5.2.3 The contractor shall select laundering processes, products and procedures that comply with all applicable federal, state and local standards of health and safety regulations pertaining to healthcare laundry and facilities.

5.2.4 Standard Precautions: The contractor shall handle all soiled laundry as if potentially contaminated with blood and/or other bodily fluids, as defined by the CDC.

5.2.5 Re-performance: As allowed per FAR 52.212-4(a) Contract Terms and Conditions for Commercial Items, Inspect

5.2.6 Inspection/Acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. Re-performed laundry services will be delivered the next business day.

5.3 Finished laundry: The contractor shall ensure all finished laundry is clean, dried and folded.

5.3.1 The contractor shall prevent contamination of finished laundry.

5.3.2 The contractor shall ensure no two articles are folded together.

5.3.3 The contractor shall ensure that machine and hand finished articles are smooth, without wrinkles and the original shape and dimension are retained.

5.4 Packaging: The contractor shall group, package, label and place all finished laundry to prevent contamination during transportation and delivery to WOSU. The contractor shall ensure finished laundry is:

5.4.1 Grouped by type of article(s) e.g. Gowns, scrubs, towel etc.

5.4.2 Packaged and labeled to identify contents type or articles, unless clear plastic wrap is used.

5.5 Reporting Requirements:

5.5.1 Delivery Ticket: The contractor shall provide the COR with a delivery ticket indicating the number and type and articles of finished laundry being delivered by category for billing purposes.

5.5.2 Clean linen shall be measured by the following criteria:

5.5.3 The contractor’s invoice shall be adjusted by the contractor to reflect any re-performed work IAW FAR 52.214-2(a).

5.5.4 The contractor shall provide the COR with a copy of the laundry wash formulas, including time and temperature specifications, drying specifications, linen processing schedule and most current facility ventilation report if requested. The contractor shall notify the COR when the formula, specification or schedule changes.

5.6 Performance Requirement Summary

5.6.1 Contractor shall be reimbursed 100% of invoice amount when providing contract services within the following performance based conditions.

5.6.1.1 Linen services has zero to three (0-3) deficiencies per month to which contactor corrected or is actively working with the project officer to resolve.

5.7 Invoice Submission

The contractor shall submit a complete invoice with all required documentation to the following:

Attn: TBD, Accounting Technician – Accounts Payable E-mail: TBD Phone: TBD Portland Area Indian Health Service Division of Financial Management 1414 N.W. Northrup St., Suite 800 Portland, Oregon 97209

Attn: TBD, COR Chemawa Indian health Center (WOSU) 3750 Chemawa Rd NE Salem, Oregon 97305

Invoices shall cite delivery ticket numbers, delivery dates and match the information identified on the delivery tickets and any adjustments that may have occurred due to quantity errors, unaccepted linens, (lost, damaged, damp, unclean, etc.).

ATTACHMENT 1-LOADING ENTRANCE MAP

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