Attachment - KOIS PWS Draft.pdf

Kennedy Operational and Institutional Support

(KOIS)

Performance Work Statement

(PWS)

DRAFT

Kennedy Operational & Institutional Support (KOIS)

PWS

Performance Work Statement (PWS)

Table of Contents Page

1.0 Introduction 1

2.0 Management and Administration 2

2.1 Resources Management 2

2.2 Flexible Work Schedule 3

2.3 Collaboration Products, Applications, and Tools 3

2.4 Technical Direction 4

2.5 Telework 5

3.0 Administrative Services 6

3.1 Records Management 6

3.2 Property Coordination 6

4.0 Vehicle Usage 6

5.0 Travel / Training 6

6.0 Overtime 8

7.0 Material 8

8.0 Task Order Technical Services (TOTS) 9

8.1 Internal Controls Analyst Support 9

8.1.1 Physical Demands 9

8.1.2 Travel 10

8.1.3 Property Support 10

8.1.3.1 SEMO Support 10

8.1.3.2 SMS Support 12

8.1.3.3 Program Support 12

8.1.4 Freight Management Support 13

8.2 Logistics Specialist Support 14

8.2.1 Transportation and Fleet Support 14

8.2.2 Physical Demands 14

8.3 American Sign Language (ASL) Interpreter Support – Independent Consultant (I/C) 15 Core Hours 15 Additional Business Hours 15 Non–Business Hours 15 Note 15 Team Support 16 Billing for “Scheduled” 16 Billing for “On–Call” 17

8.4 Institutional Training and Development Support 18

8.4.1 Training Manager Support 18

8.4.2 Training Specialist Support – Employee and Organizational Development 19

8.4.2.1 Specialized Training Support 19

8.4.2.2 Training Assistance Support 20

8.4.3 Training Instructor Lead Support 20

8.4.4 Training Instructor Support 22

8.4.5 Training Specialist Support – Institutional Training 23

8.5 Export Control Support 24

1.0 Introduction

The Contractor shall provide all necessary personnel required for delivery of the services described in the table above.

2.0 Management and Administration

The Contractor shall provide a program management office (PMO), local to the KSC area, that includes supervisor(s)/Program Manager (PM) to satisfy the requirements of this contract. The PM shall have local autonomy, to include management, contractual, and financial authority, to make contract changes and decisions on behalf of the Contractor.

The PM shall, at a minimum, have full autonomy to deal effectively with their respective employees, implement corporate policies, post job announcements, fill vacancies (interview and hire), submit invoices, and data requirements documents (DRDs). Program management includes personnel matters relating to contractor employees, ensuring that the contractor employee relationship with the assigned NASA organization is followed in accordance with the Contractor’s Management Operating Plan, and ensuring that delivered services meet the performance standards identified in this contract.

2.1 Resources Management

(1) The Contractor shall manage the labor, material, and other resources to perform the work described.

(2) The Contractor is expected to take all steps to ensure a seamless transition between employees.

(3) The Contractor shall provide services outside normal business hours (nights, weekends, and holidays) on an as–needed basis to meet the needs required under PWS Section 2.2 Flexible Schedule, page 3.

(4) The Contractor may be required to provide priority services that may also require reprioritization of an organization’s Service Requests.

In the event of a conflict, prioritization of Service Requests shall be resolved by the designated Technical Monitor Representative (TMR) and the initiating customer.

(5) All products and services shall require a Task Order issued by the Contracting Officer (CO).

(6) The Contractor shall provide services according to the work requirements specified on the Kennedy Space Center (KSC) Task Order(s).

(7) For new permanent positions, the Contractor shall begin services within 20 workdays after direction is provided by the COR. Funding will be added to the task order once a start date is established.

(8) Vacancies of existing permanent positions shall be filled within 15 workdays after direction is provided by the COR.

(9) The contractor shall provide cross utilization for personnel absences greater than 5 workdays.

(10) The contractor shall provide a credit proposal within 7 workdays of notification by the COR that a requirement has ended that is already funded and established on the task order.

(11) The contractor shall notify the COR when a position is going on a medical leave of absence (MLOA). The contractor shall provide a credit proposal for personnel absences funded on the task order where positions are in a MLOA or in a leave status for more than 15 workdays or if a requisition is open for more than 15 workdays.

(12) In the case of internal contractor reassignments, the Contractor will provide a minimum of 10 workdays notice to the COR when a contractor employee reassignment results from a Contractor action.

(13) The Contractor shall provide hand-over training, to ensure continuity of service, between the outgoing and incoming contractor employee prior to the permanent transition unless otherwise communicated by the COR that no training is required.

(14) For temporary support, the Contractor shall begin services within 10 workdays of receipt of the Task Order, unless a later start date is requested by NASA or agreement has been reached with the COR for a later start date.

(15) All documentation and files created by Contractors in the fulfillment of ordered services is the property of NASA.

The Contractor shall save and/or store these items in locations specified by the NASA organization.

If a Contractor employee leaves a position under this contract, the documentation and files described above, including desk procedures, shall remain with the NASA organization.

2.2 Flexible Work Schedule

Contractor shall maintain flexible work schedules to include night or daytime hours, weekends, holidays, and/or overtime in order to support the customer’s dynamic events and schedule.

2.3 Collaboration Products, Applications, and Tools

The Contractor may be required to prepare briefing charts, other presentation materials, or documents or desktop word processing services. Contractor personnel, applicable and as needed by their customer, shall be knowledgeable of and remain proficient in software execution of various applications and tools made available by NASA, including but not limited to Office Products, Tools, and collaboration products, such as Microsoft (MS), including but not limited to:

Cisco Jabber Outlook Excel Word

PowerPoint O365 profiles Teams

SharePoint (i.e., including creation of custom lists, cascading drop down menus, subsites, databases, and mail merges) Adobe Acrobat (i.e., including adding headers, footers, Bates numbers, digital signatures, removal of metadata), which will require proficiency in software execution in these areas

2.4 Technical Direction

(1) Performance of the work under the Kennedy Operational & Institutional Support (KOIS) task order is subject to the written technical direction of the NASA KOIS Contracting Officer’s Representative (COR), who shall be specifically appointed by the NASA KOIS Contracting Officer in writing in accordance with NASA FAR Supplement 1801.602.

“Technical Direction” means a directive to the Contractor that approves approaches, solutions, designs, or refinements; fills in details or otherwise completes the general description of work or documentation items; shifts emphasis among work areas or tasks; or furnishes similar instruction to the Contractor. Technical direction includes requiring studies and pursuit of certain lines of inquiry regarding matters within the general tasks and requirements of the KOIS PWS.

(2) The COR may not issue any instruction purporting to be technical direction that:

Constitutes an assignment of additional work outside the scope of the PWS Constitutes a change to the applicable contract Constitutes a basis for any increase or decrease in the total price of the contract, or task order, or the time required for contract performance Changes any of the expressed terms, conditions, or specifications of the contract, or task order Interferes with the Contractor’s rights to perform the terms and conditions of the contract

(3) The Contractor shall proceed promptly with the performance of technical direction duly issued by the COR in the manner prescribed herein and within the COR’s authority. If, in the Contractor’s opinion, any instruction or direction by the COR falls within any of the categories defined in paragraph (2) of this PWS section, the Contractor shall not proceed and instead shall notify the Contracting Officer in writing within 3 business days after receiving it and shall request the Contracting Officer take action as described herein. Upon receiving such notification, the Contracting Officer shall either issue an appropriate contract modification within a reasonable time or advise the Contractor in writing within 30 calendar days that the instruction or direction is:

Rescinded in its entirety Within the requirements of the contract and does not constitute a change under the contract or task order as applicable, and that the Contractor should proceed promptly with its performance

(4) Any action(s) taken by the Contractor in response to any direction given by any person other than the Contracting Officer or the COR shall be at the Contractor’s risk.

2.5 Telework

Contractor personnel may be authorized to work remotely, via telework, on a situational, temporary, or permanent basis. Each Contractor employee authorized to telework shall comply with all of the following conditions:

(1) Telework shall be at no additional cost to the Government.

(2) Perform services under this PWS as a teleworker and understand that the teleworking arrangement is a work alternative.

(3) Unless the center/worksite is under mandatory telework requirements and no exceptions are made for the contractor personnel to return to site, then telework is required to be approved by the customer, Technical Monitor Representative (TMR), and the Contracting Officer Representative (COR) prior to beginning a telework assignment.

(4) Retain the same duties, obligations, and responsibilities without change throughout the telework schedule.

(5) Develop an effective communications strategy with the KOIS Program Manager and work group, including required meetings held and follow that approved strategy throughout the telework schedule.

(6) Designate the Contractor employee’s home or some other alternate work location as the Contractor employee’s official telework location, subject to approval by the KOIS Program Manager.

(7) Acknowledge that teleworking is not an entitlement and may be terminated by the COR or the KOIS Program Manager at any time.

(8) Return any Government-furnished telework equipment, software, data, and supplies upon termination of the telework assignment or upon separation from the KOIS contract for any reason.

(9) Immediately notify the KOIS Program Manager of any equipment malfunction and the impact of the malfunction upon the teleworker’s ability to continue the telework assignment; and obtain instructions from the Program Manager about working at another alternate work location.

(10) Be responsible for the maintenance and repair of all the teleworker’s personal property, and for maintaining appropriate insurance coverage against loss or theft for all Government-furnished equipment/supplies in the possession of the teleworker.

(11) Acknowledge that all work products, including documents, reports, and data created as a result of the teleworker’s work-related activities are owned by the Government and shall be properly secured and returned to the Government as instructed by the KOIS Program Manager.

(12) Acknowledge receipt and compliance with the technology guidelines for securing equipment for telework assignments.

(13) Acknowledge receipt and compliance with Information, Physical Access, and Personal Identity Information (PII) Security provisions applicable to KOIS.

(14) Acknowledge that the Contractor employee’s approved telework location is considered an extension of the Contractor’s worksite.

3.0 Administrative Services

3.1 Records Management

If assigned, the Contractor shall establish, review, maintain, and archive office files/records in accordance with center/agency policy and NASA procedures. Where applicable, the Contractor shall follow procedures in accordance with NASA Procedural Requirement (NPR) 1441.1, NASA Records Management Program Requirements, and NASA Records Retention Schedules (NRRS) 1441.1, as revised.

3.2 Property Coordination

The Contractor shall inform the organization’s property custodian of any property or equipment, including furniture that needs to be moved, obtained, replaced, repaired, or excessed. The Contractor shall follow–up on requests to ensure all required information has been furnished.

4.0 Vehicle Usage

Government owned/leased vehicles usage may be required during the performance of this task order and is authorized if vehicles are available.

5.0 Travel / Training

Travel of Contractor Personnel:

Travel may be required at times during the period of performance. Any required travel shall be pre–approved by NASA prior to expenses being incurred. Travel arrangements shall be in accordance with the conditions of the Basic Contract and the Federal Travel Regulations

(FTR).

A travel form shall be routed to the NASA TMR, contract analyst, and COR for concurrence and the KOIS Program Manager for approval. Final authorization shall be distributed to the Contractor employee. Additionally, it shall be distributed to the NASA team for their records. The travel form shall include the following minimum information:

Date form was completed Contract Name Contractor Name Name of Contractor Employee Labor category position/Job Title

Organization the labor category represents Purpose of travel Travel date(s) Duration Travel destination

List of Expenses and supporting documentation to include:

o Airfare o Lodging o Rental Car o Meals & Incidentals

Explanation as to why the activity cannot be accomplished through a means other than travel (e.g., teleconferencing).

Estimated Trip Cost including contractors’ burdens if any Line items for concurrence for each of the following:

o NASA Customer o NASA TMR o NASA Contract Analyst o NASA COR o KOIS Program Manager

Final travel expense voucher, showing actuals, shall be distributed to the NASA team for their records.

Training of Contractor Personnel:

The Government is only authorized to approve NASA specific training relevant to the function being performed under KOIS. The Government is not legally authorized to approve “soft skills” training to be paid for under the task order, otherwise NASA would be violating the anti-deficiency act to train contractors using appropriated funds because Congress has appropriated funding to NASA in order to train contractors.

A training form shall be completed in the following situations:

If the Contractor personnel is required to register in the System for Administration, Training, and Educational Resources for NASA (SATERN)

If a training class is brought to the center and registration is required due to limited seating and doesn’t require SATERN registration.

If attending a conference or training off-center or virtually

Training requires pre-approval by NASA prior to expenses being incurred and requires the customers validation, TMR validation, and COR validation prior to approval and if funding is involved, requires the contract analyst’s validation. Final authorization shall be distributed to the Contractor employee. Additionally, it shall be distributed to the NASA team for their records.

The training form shall include the following minimum information:

Contractor Name Name of Contractor Employee Labor category position/Job Title

Organization the labor category represents Purpose of training Training date(s) Duration Training Location

Explanation of how the training is:

o specific to NASA and o how it relates to the labor category and o how it relates to the associated PWS (specifically relevant to the function the contractor employee is performing) Estimated Training Cost including contractors’ burdens if any Line items for concurrence for each of the following:

o NASA Customer o NASA TMR o NASA Contract Analyst

Final training expense voucher, showing actuals, shall be distributed to the NASA team for their records.

6.0 Overtime

In accordance with the conditions of the Basic Contract, overtime may be required during the performance of this task order. Any required overtime will be pre–approved by NASA and will be in accordance with the conditions of the Basic Contract.

Overtime requires the customers validation, TMR validation, and COR validation prior to approval and if funding is involved, requires the contract analyst’s validation. Final authorization shall be distributed to the Contractor personnel requesting overtime.

Additionally, it shall be distributed to the NASA team for their records.

The overtime (OT) form shall include the following minimum information:

Contractor Name Name of Contractor Employee Labor category position/Job Title

Organization the labor category represents Purpose of why OT is needed

Estimated OT hours by month, with a grand total hour of OT hours being requested o Overtime forms shall be submitted quarterly for pre-approval for affected positions and as needed Line items for concurrence for each of the following:

o NASA Customer o NASA TMR o NASA Contract Analyst

7.0 Material

Any material purchased will be pre-approved by NASA Technical Monitor Representative (TMR) and Contracting Officer Representative (COR) or Contracting Officer (CO) and will be in accordance with the conditions of the basic contract.

Material requires the customers validation, TMR validation, and COR validation prior to approval and if funding is involved, requires the contract analyst’s validation. Final authorization shall be distributed to the Contractor personnel requesting the purchase of material under the KOIS task order. Additionally, it shall be distributed to the NASA team for their records.

The material form shall include the following minimum information:

Contractor Name Name of Contractor Employee

Labor category position/Job Title Organization the labor category represents

Purpose of why material is needed

Line items for concurrence for each of the following:

o NASA Customer o NASA TMR o NASA Contract Analyst

8.0 Task Order Technical Services (TOTS)

8.1 Internal Controls Analyst Support

Contractor is responsible for providing technical assistance to senior level management in the planning, designing, developing, evaluation and integration of effective internal management controls within the property office. The position has the responsibility to maintain current knowledge on property functions to include equipment and supply and material under the Supply Equipment Management Office (SEMO). Activities will involve interface and/or presentation to Government, technical, program, procurement, and Contractor personnel in senior management positions. Analyze work processes and procedures and recommend continuous improvement changes and/or innovative technical advancements in auditing tools and techniques to enhance the effectiveness and efficiency.

Internal Controls Analyst support may include the following:

8.1.1 Physical Demands

All levels of support have “Physical Demands” placed on the contractor employee by the work assigned. As condition of employment, the frequency or intensity of physical exertion factors must be considered, e.g., a job requiring prolonged standing involves more physical exertion than a job requiring intermittent standing.

The Physical demand factors include:

The work involves moderate risks or discomforts that require special safety precautions while working indoors, outdoors and in facilities that are not climate controlled. These items include:

o Working around moving parts, carts, machines, working on ladders, working on slippery or uneven walking surfaces o Potential exposure to irritant chemicals, Petroleum, Oils, and Lubricants and may encounter equipment that contains hypergolic residues.

o Exposure to heat, cold, humidity, intermittent noise, and dust.

Contractor may be required to use protective clothing or gear, such as Eye Protection, Ear

Protection, Head Protection, Hand Protection, Clean room Protective Covering, and Steel Toe Shoes.

Contractor may be exposed to periodic physical exertion e.g., climbing, lifting, pushing, balancing, stooping, kneeling, crouching, crawling, reaching, or recurring lifting of moderately heavy items.

8.1.2 Travel

There may be some travel related to training activities. Contractor employee must be licensed to drive a motor vehicle.

8.1.3 Internal Controls Analyst Support – Property

Contractor is responsible for providing technical assistance to senior level management in the planning, designing, developing, evaluation and integration of effective internal management controls within the property office. The position has the responsibility to maintain current knowledge on property functions to include both equipment and supply and material under the Supply Equipment Management Office (SEMO), as required. Duties shall include all or some of the following:

8.1.3.1 Property – SEMO Support:

Develop a written annual inventory schedule and plan, including allowances for contingencies, for accomplishing physical tagged property inventories and submit the plan to the Equipment Manager (EM) or the Supply and Equipment Management Officer (SEMO) for approval.

Assist SEMO in implementing a program control document to ensure all end users have the property knowledge needed to operate government property per regulations. Also, responsible to ensure property custodians exercise due diligence in effecting any procedure changes.

o Review and document the quality and effectiveness of existing process controls, training, documentation, and other key aspects of the existing internal control system o Evaluate risk assessments, mitigation plans, and corrective action plans related to program/project/event under review

Ensure affected property custodians are informed in writing of a planned inventory at least 30 days in advance to allow responsible custodians to prepare for the scheduled inventory.

Responsible for reviewing all Property Survey Reports, NASA Form (NF) 598, and ensuring sufficient information is provided to support a clear understanding of the circumstances surrounding the loss, damage, or destruction of Government property. Make the determination of completeness and work with any custodian for any areas that need more information. Provide approved reports to Survey Manager for processing.

The contractor shall submit a quarterly report to the SEMO summarizing lost or missing property and request relief of accountability for losses or damages reported during the period from the Contracting Officer.

Manage the Found-on Station (FOS) process to include Document, designate and record untagged items found as FOS on NF 1618, Found on Station (FOS) Equipment Investigation, and establish a case file which should include the purchase order and any other supporting acquisition documents available.

When all accounts have been inventoried and reconciliations have been completed in accordance with the annual schedule, a summary report shall be prepared and analyzed by the contractor and submitted to the SEMO for acceptance and closure of the inventory schedule.

Act as the Equipment and Supply and Material Cataloger as directed by the customer.

o Establish a reporting and monitoring system of internal control deficiencies and associated corrective action plans o Develop metrics related to internal control goals and objectives for program/project/event audited o Perform cataloging inputs for future equipment input into the System Applications and Products in Data Processing (SAP) system. Also, update all existing equipment currently in SAP to follow the Agency approved language.

o Assign an NSN to all property items for all material and supplies that are repetitively purchased, stocked, stored, or issued.

o Screen part numbers of new items against the Federal Catalog System (FedLog) to determine if an NSN already exists.

o FedLog is accessed at the NASA Business Systems Portal (bReady) via URL (Uniform Resource Locator) https://bready.nasa.gov/web/bready/.

o The cataloger will maintain a local National Stock Number (NSN) assignment log that can be cross referenced to the part number and NSN assigned by the General Services Administration (GSA).

o The cataloger will submit requests to GSA for changes to the Federal Supply Code (FSC). Change requests may consist of new item names, additions or changes, Federal item identification guide changes, and reference drawings updates or changes.

Assist in ensuring requisite Center policies and procedures necessary to comply with the

NASA Procedural Requirement (NPR) 4100, NASA Supply Support and Material Management, and NPR 4200, NASA Equipment Management Procedural, respectively are developed, implemented, and approved by the SEMO as required.

Act as the Precious Metals Monitor responsible for maintaining surveillance over the acquisition and control of precious metals and critical materials in storage.

Designate storage areas and supply points that provide security, preservation, and protection of material inventories. Present and obtain approval from the Supply Officer and

SEMO.

Conduct an annual storage area walk thru to ensure organizational storage areas are in compliance with the requisite Center policy and procedures.

o Document deficiencies in supply and material assessments and provide to Supply Officer.

o Ensure materials, no longer required for the performance of NASA programs, are transferred to disposal using the NASA Property, Plant, and Equipment (PP&E) System NASA Disposal Module.

Act as the Activity Address Code (AAC) Coordinator to submit requests for addition, changes, extension, and deletion of AACs to Headquarters (HQ) NASA Supply Program Manager. Promote economy in acquiring, retaining, and using material.

8.1.3.2 Property – SMS Support:

Ensure monthly inventory detail report is generated from the Supply Management System

(SMS) or similar report when using other approved supply management system to review Type I and II shelf-life material nearing the end of the designated shelf-life period.

Ensure physical inventories of Center materials and supplies are conducted to ensure the physical on–hand quantity and the inventory record quantity are in agreement for all inventory.

Assist with an inventory analysis when the inventory accuracy rate is not met.

Develop a written inventory schedule for accomplishing physical inventories of store, program, and standby stock.

Physical inventories will be conducted and completed by September 30 in the same fiscal year.

The inventory schedule should contain, at a minimum, the data elements listed below:

o Identification of material and supplies under inventory (store, program, or standby stock).

Scheduled inventory start dates.

Estimated completion date.

Method of Inventory (complete or sample) being performed.

Prepare a Fiscal Year (FY) summary report indicating the results of the physical inventories; is prepared each fiscal year for the Supply Officer and approved by the SEMO and Senior Logistics Manager.

Serve as Facility Manager of the Self–storage facility.

8.1.3.3 Property – Program Support:

Contractor will serve as primary point of contact for all Program logistics and property matters, providing services to both civil servant and contractor counterparts at multiple Centers. The Contractor’s performance shall include but not be limited to:

Represent SEMO at all Program meetings pertaining to logistics planning and property issues.

Develop solutions to property issues with Program counterparts, obtain SEMO input and approval as required.

Process all Program property related documents in accordance with NPR 4100.1, NASA

Supply Support and Material Management, and NPR 4200, NASA Equipment Management Procedural, and Program property transfer chart.

Review incoming property to ensure appropriate description and classification and elevate any improper descriptions or misclassifications with recommended changes to SEMO for review and approval.

Develop and implement continuous improvement changes and/or innovative technical advancements to increase process efficiencies related to Program property concerns.

8.1.4 Internal Controls Analysis – Freight Management Support Services

Perform vehicle fleet management tasks to include:

o Primary point of contact for the NASA Fuel Master program. Interfaces with civil servants as needed for direction.

o Maintains the documentation detailing the location, type, organization supported, and sales eligible information for all vehicles within the designated NASA center’s fleet.

o Supports the Transportation Officer (TO) by administering the Low-Speed Electric

Vehicle (LSEV) program. This includes making recommendations to the T.O. for life span of the current fleet, new requirements, and additional requests as required.

o Supports the Vehicle Utilization Review Board as needed and prepares reports/ presentations including summary statistics for biennial fleet usage reviews.

o Utilizes advanced data management skills to combine, manipulate and analyze fleet usage statistics derived from multiple sources including, but not limited to:

Paper logs Online databases Excel spreadsheets o Evaluates new vehicle requests against existing assets and develops recommendations for the Vehicle Utilization Review Board.

Perform freight invoice management task to include:

o Act as the primary point of contact for the following:

Transportation Service Provider (TSP) invoices, employee generated invoices Freight invoices destined for KSC/designated Center from other NASA Centers Inbound vendor shipment invoices o Analyze freight invoices to ensure completeness and timely processing to meet the NASA standards, o Oversees pre-payment auditing activities related to invoices.

o Perform reviews to ensure adherence to NASA and other government processes and procedures.

o Resolve outstanding freight issues, discrepancies and ensure invoice accuracy.

o Review and audit freight statements and invoices in accordance with

Rate tenders Tariffs Quotes Other TSP agreements for freight services Transportation Management Services Solutions (TMSS)

8.2 Logistics Specialist Support

Contractor shall support the existing institutional logistics and civil service workforce, providing services to support a variety of logistics management functions such as freight management, transportation and fleet services, and equipment and property disposal management. The Contractor’s performance shall include but not be limited to:

8.2.1 Transportation and Fleet Support

Perform the necessary actions related to fleet license plate management and implementation activities.

Provide support to fleet vehicle maintenance and assessment activities.

Track vehicle asset records, maintenance history, mileage, and other fleet management details.

Provide planning and coordination support to permit oversized and overweight transportation at the center .

Provide tracking, scheduling, and coordination support for payload arrivals at the KSC

Shuttle Landing Facility (SLF), or other designated locations.

8.2.2 Physical Demands

All logistics support has “Physical Demands” placed on the contractor employee by the work assigned. As condition of employment, the frequency or intensity of physical exertion factors must be considered, e.g., a job requiring prolonged standing involves more physical exertion than a job requiring intermittent standing. The Physical demand factors include:

Moderate risks or discomforts that require special safety precautions while working indoors, outdoors and in facilities that are not climate controlled.

Exposed to periodic physical exertion e.g., climbing, lifting, pushing, balancing, stooping, kneeling, crouching, crawling, reaching, or recurring lifting of moderately heavy items.

Contractor may be required to use protective clothing or gear, such as Eye Protection, Ear Protection, Head Protection, Hand Protection, Clean room Protective Covering, and Steel Toe Shoes.

Exposure to heat, cold, humidity, intermittent noise, and dust.

8.3 American Sign Language (ASL) Interpreter Support – Independent Consultant (IC)

In support of the Office of Diversity and Equal Opportunity (ODEO) programs to accommodate individuals with disabilities, the Contractor will provide real–time American Sign Language (ASL) interpreting to support meetings attended by deaf/hard of hearing NASA employees or others, guests, or viewers of NASA–sponsored gatherings, and direct support to individual deaf/hearing impaired NASA employees in the conduct of their official duties.

The Office of Diversity and Equal Opportunity (ODEO) will establish a calendar (hereinafter referred to as the “Ordering Calendar”) reflecting the times and contacts for services. The need for services will be input to the Ordering Calendar on a real–time basis by NASA personnel. The Ordering Calendar shall serve as the Government’s mechanism for ordering services.

Core Hours –

Core work period is 8 hours per day between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, where an ASL interpreter is scheduled and is effectively on–call to provide services as needed; the core hours allow for a minimum ½ hour lunch break. With prior coordination and concurrence of the parties, on a day–to–day basis, the morning or afternoon Core Hours periods may be

(1) shortened by half–hour increments; or

(2) the need for support waived altogether.

Additional Business Hours – Hours outside of Core Hours.

Additional Business Hours are limited to standard business hours of 7:30 a.m. to 5:30 p.m., Monday through Friday. Additional Business Hours also includes additional hours to support a meeting concurrent to one already supported by the onsite Core Hours interpreter.

Non–Business Hours include hours from 5:30 p.m. to 7:30 a.m., Monday through Friday, and all-day Saturday, Sunday, and Federal holidays.

The contractor shall:

Provide interpreters that possess valid national and/or state certifications (e.g., Certificate of Interpretation, Certificate of Transliteration; or Membership and certification from Registry of Interpreters for the Deaf, Inc., (RID)) to the fullest extent possible.

Monitor the calendar, coordinate with the specified contacts, and assure support of all scheduled needs; NASA personnel inputting the calendar will avoid scheduling concurrent events or meetings outside of the Core Hours (core hours are defined above), to the extent possible, and will mitigate such conflicts directly with those NASA personnel having previously scheduled use of interpreter services.

Coordinate with scheduling parties to suggest schedule or work alternatives to avoid service conflicts.

Note: The Ordering Calendar will be established via Microsoft Outlook on the NASA network.

Ability to call upon interpreter services on a real–time basis will require the availability of an ASL interpreter to provide support during Core Hours. The interpreter would effectively be on demand during the Core Hours periods to provide services.

Additional ASL interpreters will be required for events and activities outside of the Core Hours or events and activities scheduled concurrently during Core Hours (i.e., Additional Business Hours and Non–Business Hours).

Need for services outside of the core work hours or to support concurrent activities will be provided at least 48 hours before the time the support is required. Inclusion on the Ordering Calendar shall constitute this notice. The contractor shall exert its best efforts to support service requirements requested with less than 48–hour notice.

Specific nature and level of services and support required may vary from month–to–month and over the period of the contract or order as a function of funding availability, Center activity level, program expansions or contractions, and/or changes in technology, and program emphasis

Provide continuing services for additional support to an activity that runs beyond the scheduled completion time and extends beyond the Core Hours (e.g., support of an ongoing meeting where the extended hours fall into the Additional Business Hours). In the event services are being provided by an interpreter on duty during Core Hours periods and the activity supported extends beyond the Core Hours period, it is desired that services continue uninterrupted if the interpreter is able to do so.

Provide Team Support:

o Based on demand, the Government will negotiate how many interpreters are needed each day and at what location; the contractor will ensure that there is a least one scheduled interpreter per day. On–call interpreters will be utilized during the Core Hours when the request exceeds the requirement that can be handled by the scheduled interpreters. On those occasions when the ordering calendar indicates a requirement for continuous support in excess of 1.5 hours:

The Government will structure its activities to provide for a 10 – 15-minute break approximately 60 minutes into the activity and a second 10 – 15-minute break approximately 120 minutes into the activity.

Support to activities with a scheduled duration that exceed 1.5 hours (when the ordering calendar reflects the requirement to support an activity with a scheduled duration to exceed 1.5 hours and in the opinion of the contractor the nature or duration of the support requires team interpreting (two interpreters)) the contractor shall so notify the TMR, explain why team interpreting is required, and obtain the TMR’s approval to use a team. No team interpreting shall be provided without the expressed consent of the Government. The first interpreter is considered part of the “Scheduled” support. The additional interpreter(s) is considered “On–Call” support.

Billing for the “Scheduled” interpreter shall be based on actual hours worked.

If working outside of core hours, unless in a planned travel status, a pay differential will be allowed.

Billing for “On–Call” interpreter(s) shall be a minimum of 8 hours. If working outside of core hours, a pay differential will be allowed, unless in a planned travel status.

Actual Hours Worked –, actual “On–Call” hours required for interpreting may be less than the initial negotiated planned work. If the “On–Call” interpreter has been scheduled more hours than is required, the “On–Call” interpreter can use the remaining time to perform “research,” as defined below. The “On–Call” interpreter shall be paid the entire negotiated time if the interpreter is ‘on–call’ performing interpreting services and/or research.

Non–Business hours – If hours for interpreting are less than four (4) hours and the “On–Call” interpreter chooses to forfeit additional hours;

the Government shall pay the greater of actual hours worked or four (4) hours. Non–Business hours may cover a time period before or after Core or Extended Hours and may require continuous support across these time periods. Non–Business Hours shall be included in the totality of actual hours worked.

The Government shall provide 48–hour notice of cancellation of any “On–Call” interpreter support required. Any cancellation of “On–Call” support within the agreed 48– hour notification is not billable. If notice is less than 48 hours, the Government will pay the amount of hours scheduled, up to 8 hours.

o Provide research information for the next interpreting assignment during periods when the interpreter is not occupied with interpreting duties. The interpreter may need to gather handouts, slides, and agendas to ensure proper preparation for the service.

8.4 Institutional Training and Development

8.4.1 Training Manager Support

The contractor shall provide training management support to ensure the identification, design, development and implementation of safety and compliance training and work collaboratively with NASA Human Resources (HR) to support employee and organizational development initiatives to ensure the overall success of the various tasks and responsibilities contained within this Performance Work Statement (PWS). The contractor shall:

Provide oversight and resource management for Human Resources personnel identified within this PWS

Develop annual training plan by course On occasion, as the need arises, conduct, or provide instructor–led, computer–based, and media–based safety training classes Participate in all assigned teams, panels, committees and working groups Ensure integrity of student training records in government provided database Measure the performance of HR in relation to established and contractually mandated metrics and provide quantitative and qualitative input to the Government as requested Identify change management opportunities that will drive and improve productivity and ensure applicable work instructions are developed and adhere to established business system protocols or processes standards

Maintain an Instructor Capability Matrix identifying instructor competency level o Matrix shall identify and ensure training capability and be utilized to assign instructors for classes o Ensure instructor proficiency levels are maintained to meet course curriculum requirements and schedule Ensure all instructors maintain credentials to meet local, state, and federal specialized certification requirements Manage travel and training requirements to ensure instructor certifications are current and managed within the travel budget constraints Request and manage (within the constraints of the budget provided) training material and equipment replacement acquisition plan based on obsolescence and useful life cycle Annually review institutional safety and health training courses taught by KOIS to:

o Perform annual review to ensure the courses are still required Apprise the NASA Government subject matter experts (SMEs) in safety, as well as in institutional training of all proposed course deletions and additions in advance of deleting or adding courses Receive NASA SME concurrence on adding and deleting courses o Perform annual review to ensure the courses accurately reflect Federal, Consensus Standard, NASA, and applicable Center requirements Collaborate with NASA SMEs as needed to ensure compliance o Annually, explore the need for new courses as requirements change Obtain NASA SMEs concurrence in advance to ensure agreement Ensure available funding prior to new courses being added

Correct and update institutional safety and health training courses taught by KOIS based on NASA Government assessments of those courses.

o Collaborate and obtain concurrence from NASA SMEs to ensure corrections and updates are captured

The contractor shall develop, establish, and coordinate a plan to arrange for emergency response notification for all visiting* personnel attending training classes (students/instructors) identified in this PWS in accordance with established Center emergency procedures. Working with Center management, the contractor will provide a method for maintaining 24-hour emergency communication with all visiting students/instructors disseminating information that is provided to Center personnel through the Center emergency notification systems. In the event that the Center has a full or partial closing, the contractor will work with Center management to determine the protective action for all individuals attending training identified in this PWS.

* Visiting students refers to those for whom the Center where the training occurs is not their regular duty station (ex: non KSC personnel in a KSC located course)

8.4.2 Training Specialist Support

– Employee and Organizational Development Support

The contractor shall provide specialized, transactional, administrative, and other processing and functional support to the NASA Human Resources (HR) training and developmental requirements and activities as required. The Center Training Officer or representative(s) will provide general guidance for the accomplishment of day–to–day tasks, planning, and related training activities.

8.4.2.1 Specialized Training Support

The contractor shall provide training administration support for the Center and Human Resources

Support includes but is not limited to the following:

Receive and process government approved Standard Form (SF) SF–182’s (Request, Authorization, and Certification of Training) and ensure all supporting documentation is provided and forwarded to NASA Shared Services Center (NSSC) for processing and payment

Coordinate and process government approved training requests through the NASA Center Procurement Office or the NASA Shared Services Center (NSSC)

Contact NASA Center Training Officer or appropriate NASA customer pertaining to any training requests for review and action that do not appear correct or appropriate

Serve as Facility Manager for NASA Center training facilities (i.e., at KSC: Kennedy Learning Institute (KLI), Space Station Processing Facility (SSPF) Conference Center and the Training Auditorium and associated classrooms) o Ensure overall maintenance, safety, and cleanliness of the facilities o Identify, project, and present to NASA recommended upgrades/modifications for consideration Manages Center requests for room reservations of the Training facilities via room– specific Outlook calendar management Create and submit additional supporting documents for processing procurement purchases made through the NASA Shared Services Center (NSSC) Assist the NASA customer in reconciliation of procurement purchases by certifying that the class participants have completed their training

Provide NASA learning management system data entry support to the Center organizations and Center–wide training program. Support includes but is not limited to:

o updating employee training history in NASA learning management systems upon employee completion of Center training, o creating course offerings in system, o administering the registration and enrollment of employees in onsite courses, o open and close training courses, etc.

Administer the evaluation process of onsite training courses by employees to include confirming attendance, providing, and processing employee evaluation and assessments, and providing evaluation results to the NASA customer

Assists the NASA customer with the input of, tracking, and reconciliation of all training funds expenditures

Create and disseminate monthly organization training budget status reports

8.4.2.2 Training Assistance Support

The contractor shall provide administrative support for Center–sponsored training courses, competitive Agency, or Center development programs, and non–competitive development programs. Support services performed include, but are not limited to, the following:

Consult with employees on program and/or training offerings, seat availability, and application and registration process and procedures, to include answering general program and/or training questions

For training and/or program opportunities, create course and/or program announcements or products and advertise via multiple avenues to proper target audiences

Review application packages and/or training registration requests for accuracy, completeness, and assess individual’s eligibility against criteria

Prepare nomination and/or application packages for scoring panel members and integrate scoring results once attained

Prepare and distribute letters of selection and non–selection to applicants Provide training and development events planning services to Center Human Resource

(HR) customers, e.g., facility scheduling, table (classroom) setup, audio/video coordination and/or setup, exit egress assurances for all NASA Center–designated learning environments to include set–up and deployment of wheelchair ramps where/when necessary

Assist in the market research and completion of the appropriate procurement documentation and provide to Human Resources for approvals prior to NASA Shared Services Center (NSSC) formal purchase request

Provide pre–established informational sessions for Center requested topics such as mentoring and protégé basics for customers such as Pathways Program interns in support of their individual development plan needs

8.4.3 Training Instructor Lead Support

The contractor shall provide relevant experience of a lead instructor emphasizing management and administration of training programs in an operational or industrial environment including record management activities and utilization of a learning management system. The lead instructor shall be an experienced professional with leadership and management expertise in a training environment with knowledge of the principles of adult education and adult learning theory. The lead shall support employees and organizational development initiatives to ensure the overall success of the various Training Instructor Support Service task and responsibilities identified in this Performance Work Statement (PWS).

The lead shall:

Support the Training Manager in administering and executing the training program Verify Instructional assignments for the monthly/weekly schedule Develop and implement instructor training plan using the instructor capability matrix Verify sufficient task coverage to meet instructional demands Conduct in–house training workshops and instructional in–service meetings Evaluate instructional techniques by class observation Assist training manager with development of training budget for instructor continuing education and qualification requirements Review all training assessments conducted by NASA; take required actions to correct deficiencies Assign instructor as Prime for course maintenance and development duties Notify the training manager about all Training Incident Reports Council instructors on all matters of instructional duties Assist instructors on performance and user maintenance for all assigned training equipment Maintain license for class B laser equipment Support requirements for obtaining respirator Porta–Count calibration Perform competent…