Attachment J9 - Customer Satisfaction Questionnaire.docx

DOCX document 15 KB Posted

Attached to
FBI CJIS Campus Cafe / Food Service
Solicitation number
15F06721R0000064
Issued by

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This document contains a federal contract opportunity solicitation and a customer satisfaction questionnaire regarding cafeteria services. The solicitation seeks to establish a cafeteria and food service contract for the Federal Bureau of Investigation Criminal Justice Information Services Division campus in Clarksburg, West Virginia. The contractor shall operate cafeterias in two buildings with a total of 19,400 square feet of space. Services shall include freshly prepared hot and cold food options, healthful menu items, and catering. Proposals are due February 19, 2021 and shall be submitted electronically. The customer satisfaction questionnaire requests feedback on prior cafeteria service contracts to evaluate potential contractors. Areas of evaluation include equipment maintenance, permits and quality plans, operating hours, staff, menus, sanitation, and transition planning.

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CUSTOMER SATISFACTION QUESTIONNAIRE

Cafeteria Services

THIS AREA IS TO BE FILLED OUT BY OFFEROR

Name of Offeror: __________________________ Contract Title and Number: _________________ Name of Person Contacted: __________________ Phone/email: __________________________ Company/Organization: _____________________ Position: _________________________ Contract Size and Scope ______________________

THIS AREA IS TO BE FILLED OUT BY CUSTOMER: Please email the completed questionnaire to Michael Konchesky mkonchesky@fbi.gov. Please list Cafeteria Services Customer Satisfaction Questionnaire in your subject line.

This information is solicited in support of an evaluation conducted by the FBI to determine the past performance history of a potential FBI contractor. Your candid response is requested in the area of your satisfaction with the services provided to your organization.

1. Describe the services provided by the Offeror:

1. Types of cafeteria services provided.

1. Types of Contracts used:

1. Other Services used:

2. On a Pass/Fail basis, describe your satisfaction with Contractor for the following. If the service was not provided, please state that the area was not applicable to the effort. Please provide illustrative examples for both Pass and Fail ratings.

a. Provided, maintained, and replaced equipment as needed when necessary due to loss, depreciation, wear, breakage, or obsolescence. Followed manufacturer’s guidelines for required preventative maintenance.

Circle one: PASS FAIL N/A

Comments:

b. Provided and maintained applicable Licenses and Permits as required by contract. Additionally, drafted and followed a Quality Assurance Plan that addressesed quality requirements.

Circle one: PASS FAIL N/A

Comments:

c. Followed and maintained set operation hours for a contract.

Circle one: PASS FAIL N/A

Comments:

d. Provided on-site support personnel and management that were courteous, well trained, qualified and capable of providing the required services.

Circle one: PASS FAIL N/A

Comments:

e. Provided menus that included a wide variety of hot, cold foods, including a full array of types of foods with healthful food choices compliant with the USDA’s dietary guidelines. Additionally, provided menus with reasonable prices that were competitive with nearby establishments.

Circle one: PASS FAIL N/A

Comments:

f. Maintained a clean and sanitized food preparation and food servicing area.

Circle one: PASS FAIL N/A

Comments:

g. Followed a strict transition plan in order to meet light deadlines.

Circle one: PASS FAIL N/A

Comments:

3. What aspect of the products and services provided were you most satisfied with?

4. Describe your satisfaction with the operational availability of the delivered products and services.

5. If a similar need arose again, would you recommend this service provider?

File details come from the government source that posted it. Updated .