Attachment II Performance Work Statement Uniform Contract.pdf

ATTACHMENT II

Performance Work Statement (PWS) Uniform Rental and Laundering

Service Contract

1. INTRODUCTION

This is a non-personal services contract to provide uniform rental, repair, and laundering service for several maintenance shops at Tobyhanna Army Depot. The contractor shall provide all personnel, equipment, supplies, transportation, tools, supervision, quality control, and other items and non- personal services necessary to perform work under this contract.

Scope.

Contractor shall furnish all supervision, labor, equipment, transportation, materials, and incidentals necessary to provide full uniform rental and laundering service for Standard and Flame Resistant (FR) uniforms for the period of one year, with four option years, renewable at the discretion of the government. The contractor shall perform all tasks outlined in this PWS.

2. GENERAL REQUIREMENTS

This section describes the general requirements for this effort. The following sub-sections provide details of the various considerations for this effort.

Non-Personal Services.

The services required hereunder are non-personal services. The government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the government assign tasks to or prepare work schedules for individual contractor employees. The contractor, through their employees, shall perform the tasks prescribed herein. The contractor is accountable to the government for the actions of their employees.

Period of Performance The period of performance shall be for one (1) Base Year of 12 months and four (4) additional 12-month option years.

Type of Contract The Government will award a Firm Fixed Price (FFP) contract.

Location and Hours of Work The following subsections specify regular workday hours, place of work, and federal holidays.

Operating Hours The contractor is responsible for conducting business, between the hours of 7:00 AM - 4:30 PM, (no Holidays or weekends) Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

Place of Performance

All pickup and delivery of the Uniform Services within the scope of this effort are located on-site at TYAD

Recognized Holidays.

The Contractor shall not be required to perform services of the following holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

Overtime There is no overtime approved for this contract.

Quality This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure work complies with the requirement of the contract. The contractor shall use its own internal quality control processes to ensure services are performed in accordance with commonly accepted commercial practices and this PWS. The contractor shall inform the COR after the quality control checks are completed, which shall be done at least once per month and the COR shall verify the quality control check. The contractor shall also provide the CO and the COR with a finalized Quality Control Plan within 30 days of award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the Quality Control system.

Quality Assurance The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Contract Administration and Management The following subsections specify requirements for contract, management, and personnel administration.

Key Personnel The following personnel are considered key personnel by the government: Contracting Officers Representative (COR), Contract Specialist, and Contracting Officer (KO). The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 AM - 3:30 PM, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Contracting Officer (KO) The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO shall determine the final assessment of the contractor’s performance.

Contract Specialist The Contract Specialist will assist the KO in the administration and evaluation of the contractor’s performance.

Contracting Officer Representative (COR) The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Contract Manager (CM) The contactor shall designate a CM who shall ensure performance under this contract.

The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

3. PERFORMANCE.

This section describes the performance requirements for this effort. The following sub-sections provide details of the various requirements for this this effort.

Standard Uniform.

- All initial uniforms shall be furnished NEW by the Contractor

- There are approximately 27 people requiring standard uniforms. One uniform equals one shirt and one pair of pants.

- Each employee will be issued eleven (11) new sets of uniforms. Five (5) sets being utilized, while five (5) sets are being laundered, and one (1) set being held in reserve.

- Shirts - The standard uniform will be made of 100% cotton with button front, standard collar, with short or long sleeves.

- Pants - The standard uniform will be made of 100% cotton with pockets, belt loops and zipper.

- Each employee with standard uniforms will have a choice of short sleeve, or long sleeve, or a combination of both.

- Name tags with each person’s first name, or nickname will be placed over the right-hand pocket of each shirt. Names will be supplied by Tobyhanna upon award of contract.

- The standard 100% cotton uniforms shall be laundered in accordance with the uniform manufacturer’s recommendation, using hypo- allergenic detergent.

Arc Flash/Flame Resistant (FR) Uniform:

- All initial uniforms shall be furnished NEW by the Contractor

- Approximately 49 people requiring 11 sets of uniforms. One set equals one shirt and pants.

- Each employee will be issued eleven (11) new sets of uniforms. Five (5) sets being utilized, while five (5) sets are being laundered, and one (1) set being held in reserve.

- The Arc Flash/Flame Resistant (FR) uniform will be rated for a Hazard Risk Category 2, and a minimum PPE rating of eight (8) Calories/cm2.

- FR Shirts – These will have a standard collar, button down front, shirt pockets, and long sleeves.

- FR Pants- These will be standard pants with pockets, belt loops, and zipper.

- Names tags with each person’s first name, or nickname, will be placed over the right-hand pocket of each shirt. Names will be supplied by Tobyhanna upon award of contract.

- Strict adherence to the manufacturer’s washing instructions on the fire-resistant clothing is critical.

- Important: Washing Fire Resistant (FR) clothing with other items, such as cotton undergarments, can cause fibers-which are also flammable to attach, significantly compromising the very fire-resistant properties of the clothing that our employees rely on for their safety.

Cleaning/Repair.

- Each employee’s uniforms shall be properly laundered and neatly pressed and returned on hangers and delivered to the appropriate work location. Laundering and Pressing of uniforms will be in accordance with acceptable standards and the best industry practices.

- All uniforms shall be maintained in a reasonable condition including the replacement of buttons and sewing of any rips. All badly damaged garments during the contract period or garments deemed to be faded, shabby or unfit to wear by Tobyhanna Army Depot, shall be replaced. If the employee intentionally damages the uniform, the cost of repair or replacement will be the responsibility of the employee. The contractor shall adhere to the highest standards of cleanliness and sanitary practices.

- The contractor shall maintain a continuing inspection and repair program to ensure the prompt replacement of missing or broken fastening items, repair of snags, tears, seam defects, pocket liners, and other problems.

- Repairs will be made in the most appropriate manner for that defect by mending, heat-patch, or sewn-patch method, with the requirement that the repair must be neat in appearance, color-matched, and not uncomfortable to the wearer.

Replacements.

- Uniforms identified by either the government or the contractor for replacement due to extenuating on-the-job circumstances, or employee neglect will be replaced with a new uniform at the governments’ expense.

- Uniforms identified by either the government, or the contractor for replacement due to normal wear and tear will be replaced with a new uniform at the contractor’s expense.

- At the discretion of the COR or the Contractor, numerous small patches, or patches in the knee or fly area of men’s garments or which have unsightly stains or grease marks, must be replaced by a garment of like size, design, and color, and of a quality considered comparable to the group in service with that employee.

Pick-up and Delivery:

- Pick-up and deliveries will be made on a weekly basis.

- Weekly pick-up and deliveries will be made Monday thru Friday, excluding Saturday, Sunday, and Holidays.

- Pick-up and deliveries will be made at the following five (5) locations: Bldgs. 15, 19, 24, 701, and 1C-Bay 5.

Miscellaneous:

- To expedite the fitting process, Tobyhanna will supply the Contractor with current uniform sizes and name tag requirements for each employee. The Attachment of name tags shall be included in the price of garments, unless specified otherwise.

- The effort to procure all new uniforms will commence immediately upon award of the contract and contractor will make every reasonable effort to expedite this process.

- The contractor shall furnish suitable printed forms (repair Ticket) at each delivery point for the purpose of communicating service needs, such as, alteration and repair request, addition or deletion of items, or other instructions.

- When an employee accepts their new uniforms, they will sign a form stating they received eleven (11) sets of uniforms, and they are responsible for any missing particles of clothing at a time when all their uniforms are being turned in due to changing of contractors, job changes, loss of employment, retirement, etc.

- For tracking purposes, the contractor will furnish and label each piece of clothing with the employee’s name and location.

- When required to turn in their uniforms, the contractor shall provide a receipt stating the employee name, and the number of shirts, and pants being turned in.

- The receipt shall also require a signature by either the employee, the POC, or ALT POC, of that building, verifying the count to be correct.

- A hard copy or digital copy of the receipt will then be forwarded to the COR.

- The contractor shall have full responsibility for the costs of any damage or loss to their equipment. The contractor is also responsible for damages to any government property caused by the negligence of the contractor or their employees.

- Invoices: Billing and payment will be processed on a monthly basis in Wide Area Work Flow (WAWF).

- The COR and the contractor will coordinate the pickup/delivery schedule.

- At no time will the contractor make a pickup/delivery without a prearranged Schedule.

- Contractors must comply with all Department of Labor and OSHA Rules and Regulations, 29 Code of Federal Regulations (CFRs) 1910 (General Industries), and/or 1926 (Construction), and all applicable sections of the National Fire Protection Association (NFPA) Codes

4. Definitions and Acronyms

Definitions CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. 7 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

Acronyms ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AQL Acceptable Quality Level AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation FFP Firm Fixed Price HIPAA Health Insurance Portability and Accountability Act of 1996 IAW In Accordance With ICIDS Integrated Commercial Intrusion Detection System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PVT Performance Verification Testing PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Program RADC Remote Area Data Collector TE Technical Exhibit T&M Time and Material TYAD Tobyhanna Army Depot WAWF Wide Area Work Flow

Rejection of Work Rejection of Work: Indication of lack of quality workmanship on the part of the contractor shall be sufficient grounds for the Government to reject the work and to require its immediate removal and complete redo at no additional cost to the Government.

Applicable Publications The Contractor shall abide by all applicable regulations, publications, manuals, local policies and procedures for repairs and installations. The manufacturer’s specifications and methods are priority. See these Security, Safety, and Environmental attachments to this PWS.

SEC OPS REQUIREMENTS

“Construction Contractor Safety Standards January 2023” “Standard NEPA Specifications for Projects May 2020”