Attachment II_Offeror Question and Response.pdf

SUBFACTOR 1: BASE YEAR CLIN 0001 - 0008, the Contractor (Offeror) shall perform the schedule

Preventive Maintenance Inspection (PMI) within 3 (three) weeks after the award of the contract in October

2023 and a second within 6 (six months) NLT end of April 2024.

Subfactor 1 Response Type:

a) “Y” = YES

b) “N” = NO

c) Offerors statement regarding availability for Services/PMI within three (3) weeks of award, in or around

01 October 2023.

d) Offerors statement regarding availability for Services/PMI within six (6) months of award, in or around

01 April 2024.

SUBFACTOR 2: Contractor shall provide for all replacements of worn and/or defective parts necessary to restore the equipment to 100% operational condition as specified by the OEM.

Subfactor 2 Response Type:

a) “Y” = YES

b) “N” = NO

c) Offerors statement on replacements of worn and/or defective parts

SUBFACTOR 3: The Contractor shall provide a total of six (6) preventive maintenance(s) (PM) services as follows: CLIN 0001 - CLIN 0008 "BASE YEAR" March and September 2024. CLIN 1001 - 1008 OPTION

YEAR 1 (one) "OY1" March and September 2025. CLIN 2001- 2008 OPTION YEAR 2 (two) "OY2" March and September 2026. The Contractor shall perform CVC in conjunction with the preventive maintenance

(PM) services (see subfactor 4).

Subfactor 3 Response Type:

a) “Y” = YES

b) “N” = NO

c) Offerors statement regarding performing CVC in conjunction with the preventive maintenance (PM) services.

SUBFACTOR 4: One (1) annual calibration verification check (CVC): BASE YEAR (CLIN 0001 - CLIN

0008) March 2024. OY1 (CLIN 1001 - 1008) March 2025. OY2 (CLIN 2001- 2008) March and September.

The Contractor shall perform preventive maintenance services in conjunction with CVC (see subfactor 3).

Subfactor 4 Response Type:

a) “Y” = YES

b) “N” = NO

c) Offerors statement regarding performing preventive maintenance (PM) services in conjunction with calibration verification check (CVC).

SUBFACTOR 5: Services during the entirety of the contract will include ONE (1) ELECTRICAL SAFETY current leakage test prior to starting ANY and ALL CVC, PM, Calibration, Service, or any type of work done on a laser to determine the amount of electrical current electrical leakage to the case of the unit.

Subfactor 5 Response Type:

a) “C” = Complaint (1-2 sentences)

b) “N” = non-compliant and brief explanation (1-2 sentences)

Attachment II Question and Response:

W81K0023R0022

SUBFACTOR 6: Contractor shall respond telephonically within four (4) hours during normal duty hours days and within six (6) hours after normal duty hours/or weekends/holidays

Subfactor 6 Response Type:

a) Offerors Normal Hours of Operations, points of contact, emails and/or phone numbers are not required however, offer a more robust response product

b) Offerors After hours Operations, points of contact, emails and/or phone numbers are not required however offer a more robust response product

c) Offerors Holiday hours Operations, points of contact contacts, emails and/or phone numbers are not required however, offer a more robust response product

d) “Y” = YES: Contractor shall respond telephonically within four (4) hours during normal duty hours days and within six (6) hours after normal duty hours/or weekends/holidays

e) “N” = NO: Contractor is not able to respond telephonically within four (4) hours during normal duty hours days and within six (6) hours after normal duty hours/or weekends/holidays

SUBFACTOR 7: Contractor shall complete all required scheduled services within four (4) working days after starting each scheduled service.

Subfactor 7 Response Type:

a) “Y” = YES, Offerors statement

b) “N” = NO, if NO brief explanation, synopsis of schedules services policy from offeror (1-3 sentences).

Offeror may attach offerors schedules services policy or therefore anything same/similar to such as offeror deems to this solicitation under Subfactor 7.

SUBFACTOR 8: Contractor shall coordinate with the Contracting Officer Representative (COR), to ensure access to the equipment to be serviced, no later than the fourth (4th) working day of the month scheduled for service.

Subfactor 8 Response Type:

a) “C” = Complaint

b) “N” = non-compliant and brief explanation (1-3 sentences) referencing response under Subfactor 8.

SUBFACTOR 9: Contractor shall provide unlimited unscheduled maintenance services for the equipment covered under the contract and as outlined in subfactors one (1) through four (4).

Subfactor 9 Response Type:

a) “Y” = YES, offeror can add additional comments (1-3 sentences).

b) “N” = NO, if NO brief explanation, synopsis of schedules services policy from offeror (1-3 sentences).

Offeror can attach unscheduled services policy or therefore anything same/similar to such as offeror deems to this solicitation under Subfactor 9.

SUBFACTOR 10: Contractor shall perform scheduled preventive maintenance inspection two (2) times per year and calibrated/verification/certification as needed.

Subfactor 10 Response Type:

a) “C” = Complaint

b) “N” = non-compliant and brief explanation (1-2 sentences) under Subfactor 10 as offeror deems.

SUBFACTOR 11: Contractor shall ensure that all maintenance services meet or exceed accreditation requirements/standards of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) during this solicitation process.

Subfactor 11 Response Type:

a) “C” = Complaint, Offeror can attach any certifications or working knowledge with JCAHO to this solicitation under Subfactor 11 as offeror deems.

b) “N” = non-compliant and brief explanation (1-2 sentences).

SUBFACTOR 12: Contractor shall provide technically qualified technicians to accomplish all maintenance services required by the contract. Repair technician must have received formal training presented by the original equipment manufacturer specific or like make and model of equipment listed herein within the last twenty-four (24) month or received a combination of formal training presented by the original equipment manufacturer specific or like the make and model of equipment listed herein and has had repair experience on this equipment within last twelve (12) months during this solicitation process. Contractor is subject to “on the spot checks” for certification/certificates of

Contractors Technicians by the contracting officer’s representative (COR) at any time during the period of the contract.

Subfactor 12 Response Type:

a) “C” = Complaint, Offeror can attach any certifications or accreditations to this solicitation under

Subfactor 12 as offeror deems.

b) “N” = non-compliant and brief explanation (1-3 sentences).

SUBFACTOR 13: Contractor's service representative will be factory trained and have a minimum of two (2) years of experience working on the contracted equipment during this solicitation process.

Subfactor 13 Response Type:

a) “C” = Complaint, Offeror can attach any certifications or accreditations of Technicians to this solicitation under Subfactor 13 as offeror deems.

b) “N” = non-compliant and brief explanation (1-3 sentences).

Example: “Technicians are required only a one (1) year certification by industry standards.”