Attachment I_Statement of Work.pdf

DHS Management Directorate’s

Business Resource Integration Dashboard for Government Efficiency (BRIDGE) Statement of Work

1. Introduction

The Department of Homeland Security (DHS) was established in 2002, combining 22 different federal departments and agencies into a unified, integrated Cabinet agency.

The Management Directorate is the Department’s operational support entity that supports asset management and logistics, budget and finance, human resources, information technology, procurement, and security functions.

The Department of Homeland Security lines of business house data and information across hundreds of disparate systems and tools that are siloed. One of the Management Directorate’s top priorities is standing up and maintaining a centralized information sharing environment with fully integrated and automated technical, oversight, governance, and business processes.

2. Scope

A holistic view of the Management Directorate’s data will enable the Department to better understand the health and effectiveness of the organization, improve data driven decisions, and reduce siloes that exist. Therefore, developing and implementing an innovative roadmap that will enable Management’s operational use of emerging technologies is also a requirement. The Management Directorate’s Business Resource Integration Dashboard for Government Efficiency (BRIDGE) would provide this capability. The existing data sets for budget and finance, procurement, human capital, security, information technology, and operations are not connected, presenting a challenge when multi-dimensional data viewpoints are necessary to inform efficient decisions.

Risk exists in the present approach of manually managing legacy processes and maintaining compliance with federal standards. Management would benefit from automation. Therefore, Management seeks to implement a digital analytics and data integration platform to bring together data from disparate systems and data sets to assist leaders in making more informed and data driven decisions while ensuring compliance. Data analytics and system integration services will be leveraged to build the BRIDGE capability to close gaps between legacy and traditional government data systems and a modern artificial intelligence powered decision intelligent platform. The capability will enhance operational efficiency, ensure compliance with federal standards, and improve overall organizational performance. A vendor with a successful approach will be instrumental in providing the overarching architecture, concept implementation, and skill sets needed to successfully deliver on this Management Directorate vision.

The Management Directorate requires skilled technologists to support the BRIDGE efforts which includes information technology services for planning, developing, deploying, and monitoring data sets and capabilities across the Management Directorate, leveraging existing, emerging, and innovative technologies to deliver data-driven solutions to users, increasing the automation of manual and partially manual processes, facilitating new analytical insights, and applying repeatable business processes to ensure that these activities and initiatives advance the Management Directorate’s mission, while maintaining compliance with applicable laws and privacy standards. The scope of these technology services spans the areas of asset management and logistics, budget and finance, human capital, information technology, procurement, and security functions.

3. Functional Support Requirements

The government is seeking streamlined, technology driven ways to automate manual, required tasks and workstreams through the capability to be delivered. Additionally, the government seeks to ensure compliance with all federal laws, regulations, and standards across the various lines of business. The data analytics and systems integration services needed to facilitate the BRIDGE effort spanning the following functional support requirements and capabilities.

3.1 Asset Management and Logistics Support

o Asset management systems reviews and process optimization;

o Space utilization audits and facilities management;

o Records management systems evaluations in line with NARA requirements;

o Internal service desk performance management audits; and o Standard Operating Procedures development and documentation.

3.2 Budget and Financial Management Support

o Internal control evaluations and risk assessments for A-123 compliance;

o Financial systems auditing and reconciliation;

o Budget execution and variance analysis;

o Cost allocations and reporting validations;

o Audit trail creation and transactions validation; and o Compliance with CFO Act, GAAP, and other federal standards.

3.3 Human Capital Management Support

o HR systems and access control audits;

o Position classification and personnel actions reviews;

o Payroll system reviews and compliance testing;

o Training systems evaluations and recordkeeping validations; and o Program analysis and policy compliance validation.

3.4 Information Technology and Systems Support

o IT systems auditing, and control assessments aligned with NIST SP 800-53 and

FISMA;

o Cloud infrastructure assessments and FedRAMP advisory services;

o Network and endpoint configuration assessments;

o Application change management and software lifecycle development;

o Cybersecurity and risk posture evaluations; and o System documentation and compliance reports development.

3.5 Procurement and Acquisition Support

o Procurement process audits and compliance reviews;

o Lifecycle contract management and vendor oversight;

o Acquisition planning and documentation management support;

o Requirements development and document generation;

o Audit readiness and compliance preparation; and o Performance and cost tracking tool development for contract oversight.

3.6 Security Program Support

o Physical and information security program audits;

o Personnel security clearance tracking and compliance support;

o Insider threat detection systems reviews;

o Access control systems evaluations; and o Security incident reporting and audit preparation.