Attachment I - Statement of Work.docx

Statement of Work for Maintenance and Repair Plan for 75 Indus 4601-11 Microfilm Readers

1.0 SCOPE

Objective:

1.1 The Social Security Administration’s Office of Earnings and International Operations (OEIO) is seeking to obtain a maintenance and repair plan that covers maintenance and repair services, parts and labor for 125 government-owned Indus Microfilm Readers, Model Number 4601-11.

Background:

1.2 OEIO maintains and houses a variety of microfilm used for establishing and correcting workers’ earnings records, furnishing earnings statements, and resolving individual and employer earnings problems. This is a major workload for OEIO, which involves using microfilm readers. Since the employees are required to use microfilm readers for part of workload processing, it is imperative that each microfilm reader is operating properly and available for use at all times.

1.3 The Indus microfilm readers are located in Baltimore, Maryland.

1.4 OEIO owns 75 microfilm readers; however, approximately thirteen of the readers have not been located, but are believed to be on the premises. In the event any of the misplaced equipment is located, that equipment will be maintained and repaired under this agreement at no additional cost to the Government.

1.5 Fifty (50) of the microfilm readers were manufactured in 2014 and twenty-five (25) in 2015. An equipment listing including the serial numbers for the 75 microfilm readers is attached.

2.0 TASKS:

2.1 When SSA places a service call and must leave a message, the contractor must call back within 24 hours of the SSA service call.

2.2 The contractor shall provide onsite service within one business day from the day of the service call within the business service hours listed in Section 2.4.

2.3 The contractor shall perform all maintenance and repairs of equipment on the premises located in Baltimore, Maryland, unless offsite repair work of equipment is necessary.

2.4 Maintenance and repairs shall include service calls on an as-needed basis, during business service hours, Monday through Friday, excluding Federal holidays.

2.5 The contactor shall furnish all labor, parts and components, and related material necessary for the maintenance and repair of the equipment covered by the agreement.

3.0 DEFINITIONS:

3.1 Maintenance of equipment means to preserve or maintain operating equipment in its existing working condition.

3.2 Repair equipment means to restore or fix broken equipment back into a good condition or make it work again.

3.3 Business Service hours refers to the hours that SSA is open for business, which is between the hours of 6:00 am and 6:00 pm.

4.0 DELIVERABLES:

Service/Incident Reports

4.5 The contractor shall provide an electronic version (Excel, PDF, etc.,) of the service/incident report and provide it to the COR, via email, within one day of the service call.

4.6 The service/incident report shall contain the following information:

· Service report number.

· SSA caller’s name and telephone number.

· Date and time of SSA’s service call.

· Date and time of contractor’s arrival at the site.

· Location/address of the serviced equipment.

· Serial number(s) and part name(s) for each piece of equipment serviced.

· Description of the malfunction and the maintenance and repair work performed.

· Description of any replaced parts or components.

· The date and time the service was successfully completed.

· Signature of SSA caller or point-of-contact, showing date and time of successful completion of maintenance and repair work performed.

· Service technician’s name and contact number.

5.0 PERIOD OF PERFORMANCE:

5.1 September 1, 2020 through August 31, 2021.