Attachment I PWS 23R0017 HR Credentialing Program 19 May 2023.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Adjutant General School (AGS) CREDENTIALING

PROGRAM

PART 1 GENERAL INFORMATION

1. General: This is a supply requirement to provide Adjutant General School (AGS) service members with the study materials to pursue and secure a credential from the menu of options: Human

Resources Credentialing Program. The Government shall not exercise any supervision or control over the contract provider.

1.1. Description of Requirement/Introduction: The contractor shall provide study materials and exam vouchers for each credential.

Human Resources Certification:

Study materials for personnel in either hardcopy or digital (electronic) format, as well as an exam voucher for the student to complete the required certification exam.

- Exam vouchers.

- Study Guides (digital and hard copy)

1.2.1. Background: Army Directive 2015-12 (Implementation Guidance for Credentialing Program and Career

Skills Program), 11 Mar 2015. The purpose of this directive is to bolster professional technical competency within Army formations by validating Soldiers’ professional skills, training, and work experience. The

Financial Management School will have a menu of mission essential career development credentialing opportunities for their personnel.

1.2.2. The Human Resources Certification is a professional certification recognizing a comprehensive understanding of Human Resources, providing professional self-development opportunities to impact Army HR and Music through the education of AG Soldiers, as well as improving Soldiers’ private sector marketability during and after transition from the military. The self-directed study materials will prepare the user for the certification examination. Users must complete and pass three exam to earn a credentialing.

1.3. Objectives: The objective of this credentialing program is to develop Soldiers and bolster professional, technical competence within Army formations by validating Soldiers professional skills, training, and work experience.

1.4.1. Scope: Vendor will provide the independent study materials for personnel in either hardcopy or digital (electronic) format, as well as an exam voucher for the student to complete the required certification exam.

1.4.2. HR Credentials.

1.4.2.1. The HR Credentialing Learning and Exam Bundle consist of:

- Exam vouchers.

- Study Guides (digital copy and hard copy)

1.4.3. Adjutant General School Scope. Will market and identify potential students for the

Credential program.

1.5. Place of Performance: Various.

1.6. General Information.

1.6.1. Quality Control: The contractor shall maintain a quality assurance program that complies with industry standards; the contractors approved ground procedures and local standard operating procedures. The contractor will be subject to daily surveillance from qualified government representatives. The Contractor shall ensure quality service is maintained throughout the life of the contract, and shall prepare and implement a Quality Control Plan (QCP). The plan shall reflect the

Contractor’s overall approach, internal controls and establishment of procedures for evaluating each of the major service areas (who, method, how often), for reporting to the Government, for resolving deficiencies, for identifying potential improvements, and for maintaining and making available to the Government.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate.

1.6.3. Type of Contract: The Government will award a Firm Fixed Price contract.

1.6.4. Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must have a favorable background investigation to access the non-classified internet protocol router network (NIPRNET).

1.6.4.1. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.5. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Government will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.6. Contracting Officer Representative (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.7 Organizational Conflict of Interest: The KO has not identified any OCIs inherent to this requirement. It is the offer’s responsibility to notify the KO, prior to submission of proposals, if a potential OCI is identified.

1.6.8 Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7. Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

PART 2 DEFINITIONS AND ACRONYMS:

2. Definitions and Acronyms:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.9. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.10. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation

GFEBS General Fund Enterprise Business System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3 SPECIFIC TASKS

5. Specific Task.

5.1. Description of Services/Introduction: The contractor shall provide the eLearning study guides, practice exams where applicable, and exam vouchers for HR credentials.

5.1.2. The Adjutant General School objective is to (1) market the opportunity (2) identify suitable candidates (3) verify exam completed in a timely fashion.

5.2. Credentials.

5.2.1. The HR Credential Bundle consist of:

a. MOS Exam vouchers.

b. Study Guides (digital copy and hard copy)

5.2.2. The contractor shall make recommendations on responsive, innovative training/learning solution designs that support CMF42 (Human Resource and Army Career Band) efforts and ensure effective controls development effort in support of NDAA12 and the Presidents Veteran's

Opportunity to Work (VOW) Act and the AG School's credentialing Program. The Army hosts its own website and all programs should be DoD access card enabled. The contractor, as liaison between soldier and credentialing agencies, will provide customized CMF42 credentialing training/learning solutions including the following examples:

(1) Classroom based training programs;

(2) Technology-enabled learning interventions;

(3) Blended learning solutions;

(4) Print-based instructional materials;

(5) Web-based job aids and performance support strategies, including enterprise-wide solutions such as help desk calls or call centers;

(6) Electronic Performance Support Systems;

(7) Multiple device types performance support systems;

(8) Learning systems development and integration;

(9) Training Knowledge Management;

(10) Training implementation and program management office (PMO) support to include such activities as course delivery, web hosting, and copying of instructional materials for such enterprises as training departments, corporate universities, schoolhouses, and human resources department;

(11) Training program evaluations;

5.3. Methods of QA Surveillance. Various methods exist to monitor performance. Regardless of the surveillance method, the COR shall always contact the contractor's program manager or on- site representative when a defect is identified and inform them of the specifics of the problem. The COR shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

The COR shall use the surveillance method listed below in the administration of this QASP: 100%

REVIEW of all written deliverables. When applicable, reviews will be accomplished by the Finance and Comptroller School. Reviews will be accomplished to ensure products meet a high standard.

Products must be in accordance with terms of the contract. Products, i.e., exam vouchers, study guides and practice exams where applicable, must contain accurate content to enable participants to acquire requisite credentials.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.