Attachment H - Technical Questionnaire.xlsx

This is a Technical Questionnaire attachment for the City of Houston's Pharmacy Benefits Management Services procurement. The questionnaire is designed to evaluate bidders' technical capabilities and qualifications to administer PBM services for the City's self-funded medical benefit plans. The document requests detailed information from prospective vendors regarding their operational infrastructure, clinical programs, formulary management, pharmacy network, data systems, customer service capabilities, and experience serving similar populations. Bidders must demonstrate their ability to manage prescription drug benefits cost-effectively while maintaining service quality for the City's employees and dependents. The questionnaire serves as a critical evaluation tool to assess vendor readiness to support the five-year initial contract term with potential two one-year renewal options.

The Technical Questionnaire requires vendors to provide comprehensive responses addressing specific operational and performance criteria established by the City of Houston. Responses must substantiate bidders' claims with relevant data, case studies, and references demonstrating prior successful PBM administration for municipal or similarly sized self-funded health plans. The questionnaire evaluates factors including pharmacy network adequacy, clinical intervention programs, generic utilization rates, mail service pharmacy capabilities, specialty pharmacy services, and reporting and analytics systems. Vendors must also address their approach to cost management, member satisfaction, provider relations, and compliance with regulatory requirements. The questionnaire format allows the City to conduct a standardized evaluation of all bidders' technical qualifications and operational capabilities to ensure selection of the most qualified PBM administrator.