Attachment G-QASP Quality Assurance Surveillance Plan.docx

Attachment G

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

JANITORIAL SERVICES FOR THE POPLAR BLUFF RANGER STATION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the PWS. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective in Section 2.0, Quality of Performance.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the contractor’s quality control plan is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control plan approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the QCP is approved, careful application of the process and standards presented in the remainder of this document will ensure a high quality control program.

The contractor’s QCP must include all elements of the PWS. The COR will inspect services using a checklist containing all elements of performance and are met in accordance with the QCP.

Periodic Inspections: The COR or designated Inspector will use the attached checklist to periodically check to see if services have been performed in accordance with the PWS and the contractors QCP. The contractor or on-site manager/supervisor will sign acknowledgment of completed checklist and make any comments and corrections of deficiencies. A copy will be provided to the contractor through the CO. Periodic inspections may be reduced or increased depending on the contractor’s performance.

Customer Complaints: The COR will validate or reject any customer complaint and document the complaint with the PWS section reference. The contractor will be allowed to comment. Re-performance, if needed, shall be performed immediately. Any validated complaint will be sent to the contractor to file with their QCP.

The Contractor’s Quality Control Plan: The COR will periodically review contractor’s approved QCP to ensure the contractor is meeting all requirements of QCP. Deficiencies will be reported to the CO for a review of the plan. Review of the QCP may be rare if level of performance is consistently acceptable.

COR INSPECTION QUALITY ASSURANCE CHECKLIST

IN CONFORMANCE

BASIC CLEANING SERVICES:

Maintain tiled and linoleum floors

Vacuum carpets and floor mats

Remove trash

General spot cleaning

Clean interior glass/mirrors

Dust/remove cobwebs

RESTROOM CLEANING SERVICES:

Clean and disinfect

Sweep and mop floors

De-scale sinks and toilet fixtures

Remove trash

Stock restroom supplies

BREAK/CONFERENCE ROOM CLEANING SERVICES:

Maintain floors

Remove trash

Kitchen area

Computer room

PERIODIC SERVICES:

Wash and disinfect trash cans

QUALITY CONTROL PLAN:

Contractor following QCP

COMMENTS: