ATTACHMENT G.pdf

This is a Reference Check Form (Attachment G) for the Titan Bookstore Operation Management procurement, designed to evaluate proposers based on feedback from their previous clients and service providers. The form requests proposers to provide references including the reference entity name, contact person, telephone number, and email address. Proposers are evaluated on a 0-10 scale across three primary performance criteria: overall quality of services and relationship with the proposer, delivery of service, and responsiveness to customer service issues and special requests including problem resolution, billing changes, and other modifications. The form accommodates multiple references, allowing the contracting entity to gather comprehensive feedback on proposer performance and reliability from various sources with whom the proposer has previously worked.

The Reference Check Form contains no information regarding pricing terms, set-asides, incumbent vendors, funding sources, or contract renewal options. This document functions solely as an evaluation tool to assess proposer qualifications and past performance through structured customer references. The scoring mechanism provides standardized comparison across references, with space for detailed comments to support each rating, enabling the contracting entity to make informed decisions based on demonstrated service quality and customer satisfaction from prior engagements.