Attachment E - Performance Standards.pdf

Attachment E - Performance Standards and Guarantees

Facility Manager must complete and submit this form monthly to the Contract Manager; Facility Manager and Contractor must sign and date this form after completion

Deliverable Guarantee Measurement 1 - Good 2 - Fair 3 - Poor Minimum Result of Noncompliance

Mowing

Attachment A-Statement of Work, Section 2.1: All grassy areas will be mowed a minimum of once weekly during the period of April through November. All grassy areas will be mowed a minimum of once bi-weekly during the period of December through March.

Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment F - Monthly Summary Report).

35% will be deducted from provider's invoice for site associated with non-compliance.

Trimming and Edging

Attachment A-Statement of Work, Section 2.2: Edging and trimming along walks, bed edges, and tree wells shall be done to keep a neat appearance.

Section 2.8.3: All bushes, hedges, flower beds, and ornamental vines will be trimmed and/or shaped at least monthly.

Contract Manager will receive monthly acknowledgement of services from Facility

15% will be deducted from

Debris Removal

Attachment A-Statement of Work, Section 2.3: During routine maintenance visits, trash and debris must be removed from the property including sidewalks, parking lots, and access roads.

Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment F - Monthly Summary

10% will be deducted from

Weed Control / Fertilizer / Herbicide Applications

Attachment A-Statement of Work, Section 2.4: Well balanced fertilizer shall be applied three times per year to maintain a healthy green color. All lawns shall be treated with broadleaf weed control or other applicable pesticides.

2.4: All application of pest control or herbicide products must be performed by or under the direct supervision of a licensed applicator. After each application signage must be posted in accordance with applicable laws or ordinances.

Mulching

Attachment A-Statement of Work, Sections 2.5: Mulch in planting beds must be maintained at a minimum depth of three inches during all seasons of the year. Shrub beds and tree wells are to be mulched a minimum of twice a year.

Contract Manager will receive monthly acknowledgement of services from Facility

Irrigation

Attachment A-Statement of Work, Sections 2.6: All irrigation equipment and repairs in at the facilities in this Agreement, excluding pumps and timers, are to be solely the responsibility of the Contractor. Irrigation system will be maintained by the Contractor through head- to-head checks, balancing, and adjustments.

Spray pattern of each sprinkler head to be maintained for proper water distribution and to minimize overflow of water onto sidewalks, driveways, roads, and facilities.

Miscellaneous

Attachment A-Statement of Work, Section 2.7: Contractor is responsible for monitoring the water needs of all seasonal color beds and coordinating the appropriate irrigation settings.

Contractor shall make provisions to provide watering services up to two times per week for non-irrigated areas such as containers.

2.2: Tree branches must be thinned and elevated as needed.

This applies to tree branches/limbs and palm fronds within 15 feet or less of the ground.

Attachment A-Statement of Work, Contract Manager will receive monthly acknowledgement of services from Facility associated with non-compliance.

Rating definitions:

1 - Good: Performance Acceptable 2 - Fair: Performance Needs Improvement (if Contractor fails to correct deficiencies the following month, Contractor will receive a 3 - Poor rating and invoice deductions will apply pursuant to Attachment E- Performance Standards and Guarantees) 3 - Poor: Below Standards (invoice deductions apply pursuant to Attachment E - Performance Standards and Guarantees)