Attachment E- Past Performance Questionnaire.docx

DOCX document 37 KB Posted

Attached to
CBP Office of Trade Custom Broker License Exam Remote Proctoring Services
Solicitation number
70B06C21Q00000005
Issued by

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File Type Posted
Attachment F- Questions and Answers.pdf PDF
Attachment D- Sample Customs Broker License Exam.pdf PDF
Attachment A- Schedule of Services.xlsx XLSX spreadsheet
Attachment C- Historical Testing Site Data.pdf PDF
70B06C21Q00000005 Request for Quotes.pdf PDF
Attachment B- Performance Work Statement.pdf PDF

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U.S. CBP CBLE Remote Proctoring Services 70B06C21Q00000005

ATTACHMENT E

Past Performance Questionnaire

The company who provided your contact information is bidding on a Department of Homeland Security, Customs and Border Protection solicitation. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important. Please provide an honest assessment to aid us in making an accurate determination.

QUESTIONNAIRE MUST BE SUBMITTED NO LATER THAN 12PM EST DECEMBER 9, 2020

PART ONE: GENERAL INFORMATION

1. CBP QUOTER/COMPANY BEING ASSESSED:

2. CUSTOMER ORGANIZATION/COMPANY NAME:

3. EVALUATOR:

Name:
Title/Role in Contract:
Phone Number:
E-mail address:

4. PROJECT TITLE:

5. CONTRACT NUMBER (if applicable):

6. CONTRACT VALUE:

7. CONTRACT AWARD DATE:

8. CONTRACT COMPLETION DATE:

9. BRIEF DESCRIPTION OF THE SERVICES PROVIDED:

9.1 How many exams were administered on an annual basis?

9.2 Were the exams administered in-person or remotely?

9.3 What was the maximum number of simultaneous exam takers for any one test event?

10. WERE THERE ANY SUBCONTRACTORS? IF YES, PLEASE IDENTIFY THE PERCENTAGE OF WORK PERFORMED BY SUBCONTRACTORS:

PART TWO: COMPANY PERFORMANCE RATING

On the following pages, please summarize the company’s performance for each rating factor as Acceptable/Unacceptable or Not Applicable. Adjectival ratings are defined below and should be used as a reference in assessing performance:

ACCEPTABLE
Company’s performance met customer expectations or contract/task order requirements.
UNACCEPTBLE
Performance did not meet most (or all) contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.
NOT APPLICABLE
No relevant past performance record is available for evaluation.
A
QUALITY OF SERVICE
Acceptable
Unacceptable
Not Applicable
1
How was the overall quality of the program provided?
2
Did the contractor provide quality participant guides/handouts/leadership reference material (i.e., accurate, current, error free, and complete)?
3
Did the contractor provide timely and complete reports?
B
PROJECT MANAGEMENT
Acceptable
Unacceptable
Not Applicable
1
Did the contractor provide effective task order and project management?
2
Was the contractor able to resolve performance problems without extensive guidance from counterparts?
3
How effective was the contractor in understanding and responding to changes in user requirements?
4
Did the contractor establish and maintain effective quality control standards and procedures?

C

PRICE EFFECTIVENESS
Acceptable
Unacceptable
Not Applicable
1
To what extent did the contractor meet the price estimate?
2
Did the contractor effectively plan work to ensure maximum effective utilization of resources?

PART THREE: EVALUATOR’S CERTIFICATION

I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

SIGNATURE OF EVALUATOR

TITLE OF EVALUATOR

Once complete, please email this document to:

Jared A. Tritle Contracting Officer Mission Support Contracting Division- West U.S. Customs and Border Protection 317-381-5447 Jared.A.Tritle@cbp.dhs.gov

File details come from the government source that posted it. Updated .