Attachment E - DRAFT NASA-STD-7900.pdf

DRAFT

NASA-STD-7900.3 - 2021-XX-XX

NASA COMMERCIAL AVIATION SERVICES (CAS) REQUIREMENTS

1) SCOPE

a) Purpose

i) The purpose of this NASA Technical Standard is to provide the technical requirements for the NPR 7900.3, Aircraft Operations Management, in regards to protection of the public, the NASA workforce, and property as it pertains to management and oversight of commercial aviation services (CAS) flight operations in support of NASA requirements.

b) Applicability

i) This standard is approved for use by NASA Headquarters and NASA Centers, including Component Facilities and Technical and Service Support Centers, and may be cited in contract, program, and other Agency documents as a technical requirement. This standard shall also apply to the Jet Propulsion Laboratory or to other contractors, grant recipients, or parties to agreements to the extent specified or referenced in their contracts, grants, or agreements, when these organizations conduct or participate in missions that involve commercial aviation services (CAS) flight operations as defined by NPR 7900.3.

ii) In this standard, all mandatory actions (i.e., requirements) are denoted by statements containing the term “shall.”

c) Deviations

i) Deviations from this standard for application to a specific program or project shall be formally documented and approved by the responsible Flight Operations Chief based on an evaluation by either an Airworthiness Review or Flight Readiness Review Board in accordance with NPR 7900.3, Aircraft Operations Management.

2) 2. APPLICABLE AND REFERENCE DOCUMENTS

a) Applicable Documents

i) The documents listed in this section contain provisions that constitute requirements of this standard as cited in the text. Use of more recent issues of cited documents may be authorized by the responsible Technical Authority.

ii) 14 CFR 135 Operating Requirements: Commuter and On Demand Operations And Rules Governing Persons On Board Such Aircraft

iii) 41 CFR 102.33 Management of Government Aircraft

iv) NPR 7900.3 Aircraft Operations Management

v) NPR 8715.3 NASA General Safety Program Requirements

vi) NPR 8621.1 NASA Procedural Requirements for Mishap and Close Call Reporting,

vii) Investigating, and Recordkeeping

viii) NPR 8735.2B Management of Government Quality Assurance Functions for

NASA Contracts

ix) OCHMO-STD-1880.1 NASA Aviation Medical Certification Standards

x) IS-BAO International Standard for Business Aircraft Operations

b) Reserved

c) Order of Precedence

i) The requirements and practices established in this standard do not supersede or waive existing requirements and standard practices found in other Agency documentation.

ii) Conflicts between this standard and other requirements documents shall be resolved by the Director of the Aircraft Management Division in the Office of Strategic Infrastructure.

3) Reserved

4) General

a) The following sections define the aircraft operations, maintenance and safety management procedures that make up the requirements for commercial aviation services (CAS) operations in support of NASA mission requirements as required by NPR 7900.3 Aircraft Operations Management

b) All commercial aviation services (CAS) operators shall operate in compliance with the regulations set forth in 14 CFR 135 and the requirements set forth in NPR 7900.3 Aircraft Operations Management as delineated in this standard.

c) The operator shall develop and operate in accordance with and have available for review a company manual, flight operations manual, aircraft flight manuals, and maintenance manuals (or equivalent manuals).

d) The operators shall maintain and have available for review aircraft logbooks and personnel training records.

e) The operator will possess the necessary SMS certificate and air operator certificate applicable for international operations.

f) References/Requirement

i) NPR 7900.3D section 1.5 Special Operational Requirements

ii) NPR 7900.3D section 3.11 Flightcrew Documentation Requirements

iii) NPR 7900.3D Aircraft Operations Management Chapter 10 CAS Requirements

iv) 135 Manuals

5) Quality System

a) The operator has a quality system to ensure compliance with NASA’s quality program requirements. These requirements include but not limited to safety, technical, item configuration, reliability, and quality management system requirements to assure delivery of conforming product or services.

b) References/Requirement

i) NPR 8735.2B Management of Government Quality Assurance Functions for NASA

Contracts Requirements

ii) NPR 7900.3D section 2.8 Maintenance Program

6) Safety Requirements

a) Safety Management Systems

i) Implement an effective Safety Management System (SMS), appropriate to the size and complexity of the organization to manage significant safety risks.

ii) References/Requirement

(1) NPR 7900 .3D para. 6.1.3 Safety Management System

(2) NPR 7900 .3D para. 6.1.3.1

(3) NPR 7900 .3D para. 6.1.3.2

(4) NPR 7900 .3D para. 6.1.3.3

(5) NPR 7900 .3D para. 6.1.3.4

(6) FAA AC 120-92B - Safety Management Systems for Aviation Service Providers

b) Safety Policy and Objectives

i) Management Commitment and Responsibility

(1) Provide a safety commitment and policy document with clear responsibilities for safety management.

(2) Develop policies on the use/abuse of alcohol, medical drugs and narcotics and “with cause” testing, that align with NASA regulations.

(3) Safety Performance Indicators (SPIs) are established to monitor and measure the safety performance of the organization and the effectiveness of the Safety Management System.

(4) References/Requirement

(a) NPR 7900.3D Aircraft Operations Management Chapter 6.1.

(b) IS-BAO 3.2.1a Management Commitment and Responsibility

(c) NPR 7900.3.D section 3.13 Tobacco

(d) NPR 7900.3.D section 3.13 Drugs and Alcohol

ii) Safety Accountability and Responsibilities

(1) Identify the Accountable Executive who, irrespective of other functions, has ultimate responsibility on behalf of the organization, for the implementation of the Safety Management System (SMS).

(2) Appoint a Safety Manager.

(3) Establish and maintain governance over the implementation of the Safety

Management System (SMS).

(4) References/Requirement

(a) IS-BAO 3.2.1b Safety Accountability and Responsibilities

(b) IS-BAO 3.2.1c Appointment of Key Safety Personnel

iii) Emergency Response Planning

(1) Establish and maintain country, regional or global Emergency Response Plans

(ERP) to meet the company needs and response objectives covering all aviation emergency scenarios.

(2) Establish an Emergency Response Organization able to manage all aviation emergency scenarios staffed with Emergency responders equipped and trained to a Competence level to match their roles and responsibilities as outlined in the

ERP.

(3) Conduct Emergency Response process reviews and exercises on a scheduled basis.

(4) References/Requirement

(a) IS-BAO 3.2.1d Coordination of Emergency Response Planning

(b) NPR 8621.1C NASA Procedural Requirements for Mishap and Close Call

Reporting, Investigating, and Recordkeeping

(c) NPR 7900.3D Aircraft Operations Management Chapter 6.4 Mishap

Preparedness and Contingency Plans Involving Aircraft

iv) Documented Procedures

(1) Provide documented, detailed procedures appropriate to the size, nature, and complexity of the organization covering all Safety Management System (SMS) activities and processes;

(2) Provide documented procedures for Safety Critical Activities related to aircraft operations, including flight operations, aircraft maintenance and ground operations.

(3) References/Requirement

(a) IS-BAO 3.2.1e SMS Documentation

c) Safety Risk Management

i) Hazard Identification and Incident Reporting, Investigation and Learning

(1) Establish and Maintain an effective hazard management process, appropriate to the size and complexity of the organization;

(2) Establish safety reporting procedures covering all regulatory and non-regulatory reports, including the reporting of lower level incidents or occurrences, including near-miss events.

(3) Assess all the Risks of identified hazards for worst-case scenarios using the company's risk assessment process, and document the assessment of all these risks in a hazards database;

(4) References/Requirement

(a) IS-BAO 3.2.2a Hazard Identification

(b) IS-BAO 3.2.2b Safety Risk Assessment and Mitigation

d) Safety Assurance

i) Safety Performance Monitoring and Measurements

(1) Develop, document and implement an assurance system covering the Safety Management System (SMS) and Safety Risk Management processes, all flight operations, maintenance activities and ground operations.

(2) The assurance system shall detail a program of internal and external audits, using trained personnel, that monitors compliance with all the aircraft operator's published manuals and activities.

(3) Establish Safety Performance Indicators (SPIs) that monitor and measure the safety policy, objectives and the performance of the organization including the effectiveness of the SMS.

(4) References/Requirement

(a) IS-BAO 3.2.3a Safety Performance Monitoring and Measurement

ii) Management of Change

(1) Manage the risk associated with significant changes related to aircraft operations including key personnel changes, through a documented Management of Change (MOC) process that identifies external and internal changes affecting established operations, systems and processes.

(2) References/Requirement

(a) IS-BAO 3.2.3b The Management of Change

e) Safety Promotion

(1) Maintain a range and hierarchy of safety promotion and communication processes to enable an effective, two-way flow of information throughout the company.

(2) Establishes formal safety meetings for all relevant staff.

(3) References/Requirement

(a) NPR 7900.3D Aircraft Operations Management para. 6.1.3.2, 6.3.1.1, 6.3.1.4,

6.3.1.5 and 6.3.1.11

(b) IS-BAO 3.2.4 Safety Promotion

(c) IS-BAO 3.2.4a Training and Education

(d) IS-BAO 3.2.4b Safety Communication

7) Flight Operations Requirements

a) Flight Operations - Organization

i) Air Operator Certificate

(1) Maintain a valid Air Operator Certificate (AOC).

ii) Organization and Personnel

(1) Define and show the organizational structure with clearly identified reporting lines through to the accountable manager.

(2) Define and document the duties and responsibilities of personnel in Management and Operational positions.

(3) Does the operator have an organization structure that clearly defines qualifications, duties, authorities & accountabilities and that is staffed by qualified personnel capable of effectively carrying out their duties, to include the minimum management personnel?

(4) Where the organization has more than one operating base, has the management structure addressed the exercise of the above responsibilities at all locations?

(5) References/Requirement

(a) IS-BAO 4.1 Organization and Personnel

(b) NPD 7900.4D NASA Aircraft Operations Management Chapter 5;

(c) NPR 7900.3D Aircraft Operations Management para. 3.1.1 Flight

Authorization

(d) NPR 7900.3D Aircraft Operations Management Chapters 1, 3, and 6

(e) Part 119 - Certification: Air Carriers And Commercial Operators

iii) Flight Crew Responsibilities

(1) Provide the number of qualified flight crew as specified in the aircraft flight manual or as required by NASA.

(2) Establish and maintain a manual of Standard Operating Procedures (SOPs) that enable crew members, whether as part of a multi-crew or single pilot, to operate the aircraft effectively and within the limitations specified in the aircraft flight manual.

(3) Does the operator have a procedure to ensure that the minimum number of flight crew as specified in the aircraft flight manual or other document associated with the C of A, and the minimum numbers of cabin crew members, as required by State of Registry regulations, are assigned?

(4) Does the operator have procedure for designation of a pilot-in-command and, where the crew includes two pilots, a second-in-command?

(5) Have the duties and responsibilities of the PIC been specified?

(6) Have the duties and responsibilities of the SIC, if required, been specified?

(7) References/Requirement

(a) NPR 7900.3D section 1.5 Special Operational Requirements

(b) IS-BAO 4.1 Organization and Personnel

(c) IS-BAO 4.2 Aircraft Crew Member Duties and Responsibilities

iv) Flight Crew Scheduling

(1) Establish and document a flight crew scheduling process

(2) Is there an initial and recurrent training for schedulers and dispatchers?

(3) References/Requirement

(a) IS-BAO 5.3.d

(b) IS-BAO 9.1.7

b) Flight Preparation

i) Flight Preparation – General

(1) Complete flight preparation and pre-flight planning prior to the commencement of each flight.

(2) Conduct flight operations under Instrument Flight Rules (IFR) when IFR flight is possible.

(3) Permit flight operations under Visual Flight Rules (VFR) only in Visual Meteorological Conditions (VMC) conditions and when IFR flight is not possible.

(4) References/Requirement

(a) NPR 7900.3D section Chapter 3. Flight Operations

ii) Operating and Weather Minima

(1) Provide flightcrews the ability to determine whether airports of intended use are acceptable. Provide flight crew the ability to determine operating minima for airports of intended use. Use weather minima for Instrument Flight Rules (IFR) departures and approaches specified in the approved standard instrument approach procedures. Document Visual Flight Rules (VFR) weather minima.

Document a procedure to determine take-off minima from runways where none is specified. Document a process to prohibit an aircraft from continuing its approach-to-land beyond a point at which the limits of the airport operating minima would be exceeded.

(2) References/Requirement

(a) 135.201 Applicability

(b) 135.203 VFR: Minimum altitudes

(c) 135.205 VFR: Visibility requirements

(d) 135.207 VFR: Helicopter surface reference requirements

(e) 135.209 VFR: Fuel supply

(f) 135.211 VFR: Over-the-top carrying Passengers: Operating limitations

(g) 135.213 Weather reports and forecasts

(h) 135.215 IFR: Operating limitations

(i) 135.217 IFR: Takeoff limitations

(j) 135.219 IFR: Destination airport weather minimums

(k) 135.221 IFR: Alternate airport weather minimums

(l) 135.223 IFR: Alternate airport requirements

(m) 135.225 IFR: Takeoff, approach and landing minimums

(n) 135.227 Icing conditions: Operating limitations

(o) 135.229 Airport requirements

(p) NPR 7900.3D Section 3.2.2 and 4.28

(q) NPR 7900.3D Sections 3.2.2.1.a. and 4.27.7.

(r) NPR 7900.3D Section 3.2.2.3.

iii) Flight Planning

(1) Have a documented process for the calculation of aircraft mass, center of gravity limits, and acceptance criteria for the pilot-in-command (PIC). Procedures to verify that fuel, oil and oxygen requirements are correct prior to take-off.

Describe the Flight Plan Filing procedures for flight crews with air traffic control authorities.

(2) References/Requirement

(a) NPR 7900.3D Sections 3.7.5. and 3.11.5.

(b) NPR 7900.3D Sections 3.2.2 and 4.30.

(c) NPR 7900.3D Section 3.5

(d) NPR 7900.3D Sections 2.7.1, 3.12.1, and 4.32.1

(e) NPR 7900.3D Sections 3.2 Flight Planning

(f) NPR 7900.3D 3.2.2 Weather Planning

(g) NPR 7900.3D 3.2.3 International Operations:

iv) Weight and Balance

(1) TBD

(2) References/Requirement

v) Fuel Requirements

(1) Have a documented fuel policy for flight planning to ensure every aircraft carries sufficient fuel for all flights.

(2) References/Requirement

(a) NPR 7900.3D Sections 4.32, 4.29, and 3.2.1

(b) NPR 7900.3D Section 3.2.

(c) NPR 7900.3D Sections 3.8.4.3 and 4.29.2.

(d) NPR 7900.3D Sections 3.8.4.3 and 4.29.2.

(e) NPR 7900.3D Sections 3.2.1.1, 3.2.1.2, and 4.27.5

(f) NPR 7900.3D Sections 3.2.1 Fuel Planning and Monitoring

vi) Aircraft Acceptance

(1) Define Flight Crew responsibilities for using a Minimum Equipment List (MEL), and Configuration Defect List (CDL).

(2) Prohibit the aircraft to depart with a defect that has not been processed in accordance with the MEL/CDL.

(3) Report and record in the aircraft logbook all known or suspected defects affecting the aircraft after every flight.

(4) Perform an exterior aircraft Pre-Flight Inspection prior to each flight.

(5) Perform an interior aircraft emergency equipment inspection prior to each flight.

(6) References/Requirement

(a) NPR 7900.3D Sections 3.7.5 Pilot in Command of NASA Aircraft

(b) NPR 7900.3D Sections 2.8.6.4

vii) Aircraft Documentation

(1) Carry operational documentation on board the aircraft, with the documents accessible on the flight deck.

(a) Pertinent aeronautical charts;

(b) Pertinent enroute, terminal area, and instrument approach procedure charts;

(c) Aircraft performance data;

(d) Aircraft checklists;

(e) Approved Operations Manuals;

(f) Standard Operating Procedures (SOP), where SOPs are established for the aircraft;

(g) Aircraft flight manual;

(h) Aircraft Minimum Equipment List (MEL) for aircraft being operated in accordance with a MEL;

(i) Aircraft certificate of airworthiness or other flight authorization documents and certificate of registration;

(j) Aircraft radio license;

(k) Insurance certificate;

(l) If Dangerous Goods are carried, the appropriate documentation, forms and guidance material for the Safe Transport of Dangerous Goods by Air;

(2) Maintain all controlled documents up-to-date to the latest amendment

(3) References/Requirement

(a) NPR 7900.3D section 1.5 Special Operational Requirements

(b) NPR 7900.3D Section 3.4 Electronic Publications

c) Flight Procedures

i) In-Flight Operations

(1) Policy to operate the aircraft at all times in accordance with the approved Aircraft Flight Manual (AFM).

(2) References/Requirement

(a) NPR 7900.3D Sections 2.7.1, 3.12.1, and 4.32.1.

(b) NPR 7900.3D Section 2.3.1.

(c) NPR 7900.3D Section 3.7.5.2.

(d) NPR 7900.3D Sections 3.7.5 and 3.2

(e) NPR 7900.3D Section 3.3 TCAS and TAWS Systems

(f) NPR 7900.3D Section 4.28.7

(g) NPR 7900.3D Section 3.3.4

ii) Adverse Weather

(1) Document and implement a policy for the safe operation of aircraft in adverse weather.

(2) Document and implement a policy for flight crews to monitor weather information whilst enroute including destination, destination alternate (when applicable), and enroute alternate (when applicable).

(3) Document and implement a policy for wind shear avoidance and recovery.

(4) References/Requirement

(a) NPR 7900.3D Sections 3.2.2 and 4.30

iii) Ice Protection

(1) Document and implement policies and procedures for de/anti-icing and make these accessible to the Flight Crew.

(2) References/Requirement

(a) NPR 7900.3D Sections 3.7.5.2, 3.12.6.1, 4.5.6.2, 4.27.7.4, and 4.30.6.3.

(b) 135.227. Icing conditions: Operating limitations

iv) Flight Following

(1) Develop and implement a flight following policy and system that records aircraft position when the aircraft is outside an effective Air Traffic Control (ATC) surveillance service (Radar, Voice or Automatic Dependent Surveillance – Broadcast (ADS-B)).

(2) Maintain a record of flight following position reports.

(3) References/Requirement

(a) 41 CFR 102-33.165 Management of Government Aircraft

v) Passenger/QNC Briefings

(1) Brief Passengers/QNC on emergency procedures and other safety matters prior to flight.

(2) Have available safety briefing cards with graphics and international symbols to convey key information about safety equipment and emergency procedures to all Passengers/QNC

(3) References/Requirement

(a) 135.117 Briefing of Passengers/QNC before flight

(b) NPR 7900.3D para. 4.27.2 Passenger/QNC Briefings

vi) Stabilized Approach

(1) Document stabilized approach procedures and define when to conduct a missed approach or to abort a landing if the deviation criteria for a stabilized approach are not met.

(2) References/Requirement

(a) NPR 7900.3D Section 3.2.4. Stabilized Approach

(b) NPR 7900.3D Section 4.30.5.

vii) Use of Oxygen

(1) Require all persons on board the aircraft to wear an oxygen mask and use supplemental oxygen in accordance with NASA policy.

(2) References/Requirement

(a) 135.89 Pilot requirements: Use of oxygen

(b) NPR 7900.3D Section 3.5 Oxygen Requirements

viii) Aircraft Performance

(1) Operate aircraft in accordance with Original Equipment Manufacturer (OEM) performance criteria using Aircraft Flight Manual (AFM) profiles, data and charts.

(2) References/Requirement

(a) 135.83 Performance requirements: Land aircraft operated over water

(b) 135.81 Performance requirements: Aircraft operated over-the-top or in IFR conditions

d) Qualifications and Experience

i) Flight Crew Qualifications

(1) Require Flight Crew to hold a current and valid license, including medical certification, aircraft ratings and radiotelephony license.

(2) References/Requirement

(a) IS-BAO 4.3 Crew Member Qualification

(b) NPR 7900.3C Aircraft Operations Management Ch. 1, 1.5.3, 1.5.4, 2

(c) NPR 7900.3C Aircraft Operations Management Ch. 3.2, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12

(d) NPR 7900.3C Aircraft Operations Management Ch. 4.2, 4.11, 4.12, 4.13, 4.14, 4.16

ii) Flight Crew Qualifications and Experience

(1) Specifications for qualifications and experience for flightcrew:

(2) References/Requirement

(a) 135.241 Applicability

(b) 135.243 Pilot in command qualifications

(c) 135.244 Operating experience

(d) 135.245 Second in command qualifications

(e) 135.247 Pilot qualifications: Recent experience

iii) Pilots Flying Multiple Aircraft Types

(1) Document the requirements for pilots to be qualified to operate multiple aircraft.

(2) References/Requirement

(a) NPR 7900.3D para. 3.8.5.2

(b) NPR 7900.3D para. 4.16 and 4.17.1.3

iv) Crew Complement

(1) No aircraft shall be operated with less than the minimum basic crew specified by

NASA.

(2) References/Requirement

(a) NPR 7900.3C Aircraft Operations Management para. 3.7

e) Flight Crew Training

i) Flight Crew – General Training

(1) Have a documented and approved ground and flight training so that all flightcrew

(to include subcontractors) are trained to act as flight crew on a specific aircraft type and/or in specific roles and operations.

(a) 135.321 Applicability and terms used

(b) 135.323 Training program: General

(c) 135.324 Training program: Special rules

(d) 135.325 Training program and revision: Initial and final approval

(e) 135.327 Training program: Curriculum

(f) 135.329 Crewmember training requirements

(g) 135.341 Pilot and flight attendant crewmember training programs

(h) 135.345 Pilots: Initial, transition, and upgrade ground training.

(i) 135.351 Recurrent training

(j) NPR 7900.3D section 3.10 Evaluation and Exam

ii) Flight Crew – Proficiency Training

(1) Provide pilot training to ensure competency on specific items required for the safe operations of an aircraft to include but not limited to normal operations, abnormal procedures, coordination among flight Crewmembers, drills in emergency evacuation, aircraft upset and abnormal/unusual attitude recovery training.

(2) References/Requirement

(a) 135.330 Crew resource management training

(b) 135.335 Approval of aircraft simulators and other training devices

(c) 135.337 Qualifications: Check airmen (aircraft) and check airmen (simulator)

(d) 135.338 Qualifications: Flight instructors (aircraft) and flight instructors

(simulator)

(e) 135.339 Initial and transition training and checking: Check airmen (aircraft), check airmen (simulator)

(f) 135.340 Initial and transition training and checking: Flight instructors

(aircraft), flight instructors (simulator)

(g) 135.343 Crewmember initial and recurrent training requirements

(h) 135.347 Pilots: Initial, transition, upgrade, and differences flight training

(i) NPR 7900.3D section 3.10 Evaluation and Exam

iii) Flight Crew – Emergency and Safety Equipment Training

(1) Conduct initial emergency and safety equipment training for all aircraft crew members that includes instruction on the location and operation of all emergency equipment.

(2) References/Requirement

(a) 135.331 Crewmember emergency training

iv) Flight Crew – Non-Technical Training

(1) Develop and implement a Crew Resource Management (CRM) training program and aviation physiological training.

(2) References/Requirement

(a) 135.330 Crew resource management training.

(b) NPR 7900.3D para. 3.9

(c) NASA Medical Standard Hypoxia Training

(d) IS-BAO

f) Medical

i) Medical

(1) Require that all pilots and flight crew actively engaged in flying duties hold a valid medical certificate are subject to periodic medical examinations appropriate to their duties.

(2) References/Requirement

(a) OCHMO-STD-1880.1 NASA Aviation Medical Certification Standards

(b) NPR 7900.3D para. 7.2 Primary Aircrew Medical Requirements

(c) NPR 7900.3D para. 7.3 Flight Physical Records

(d) NPR 7900.3D para. 7.4 Review Boards

(e) NPR 7900.3D para. 7.5 Waivers

ii) Pilots’ Maximum Age

(1) Prohibit the use of pilots on commercial air transport operations who have reached 65 years of age.

(2) References/Requirement

(a) NPR 7900.3D para. 3.7.4. Pilot Age

g) Fatigue Management

i) Fatigue Management Program, Flying Hours Limits and Duty Periods

(1) Has the operator established and implemented a fatigue management program designed to ensure that all operator personnel involved in the safe operation of aircraft do not carry out their duties when fatigued

(2) References/Requirement

(a) 135.261 Applicability

(b) 135.263 Flight time limitations and rest requirements: All certificate holders

(c) 135.265 Flight time limitations and rest requirements: Scheduled operations

(d) 135.267 Flight time limitations and rest requirements: Unscheduled one- and two-pilot crews

(e) 135.269 Flight time limitations and rest requirements: Unscheduled three- and four-pilot crews

(f) 135.271 Helicopter hospital emergency medical evacuation service (HEMES).

(g) 135.273 Duty period limitations and rest time requirements

(h) IS-BAO Chapter 11: Fatigue Management Program

(i) NPR 7900.3D Aircraft Operations Management Chapters 2.8.6.4 V.

(operations) and 3.2.5 (maintenance).

(j) NPR 7900.3D Aircraft Operations Management para. 3.2.5 Fatigue

Management.

h) Aircraft and Equipment

i) Use only aircraft that have been approved by NASA through an AFSRB and FRR which are configured in accordance with NASA requirements.

(1) References/Requirement

(a) NPR 7900.3D Chapter 10

ii) Specifications – Aircraft

(1) References/Requirement

(a) 135.141 Applicability

(b) 135.25 Aircraft requirements

(c) 135.143 General requirements

(d) 135.144 Portable electronic devices

(e) 135.145 Aircraft proving and validation tests

(f) 135.147 Dual controls required

(g) 135.149 Equipment requirements: General

(h) 135.150 Public address and crewmember interphone systems

(i) 135.151 Cockpit voice recorders

(j) 135.152 Flight data recorders

(k) 135.156 Flight data recorders: filtered data

(l) 135.154 Terrain awareness and warning system

(m) 135.155 Fire extinguishers: Passenger-carrying aircraft

(n) 135.157 Oxygen equipment requirements

(o) 135.158 Pitot heat indication systems

(p) 135.160 Radio altimeters for rotorcraft operations 135.163

(q) 135.165 Communication and navigation equipment: Extended over-water or

IFR operations

(r) 135.170 Materials for compartment interiors

(s) 135.171 Shoulder harness installation at flight crewmember stations

(t) 135.173 Airborne thunderstorm detection equipment requirements

(u) 135.175 Airborne weather radar equipment requirements

(v) NPR 7900.3D para. 3.3 Traffic Alert and Collision Avoidance System

(w) NPR 7900.3D para. 3.3.1

(x) NPR 7900.3D para 3.3.2

(y) 135.179 Inoperable instruments and equipment

(z) 135.181 Performance requirements: Aircraft operated over-the-top or in IFR conditions

(aa) 135.183 Performance requirements: Land aircraft operated over water

(bb) 135.185 Empty weight and center of gravity: Currency requirement

iii) Specifications – Survival Equipment

(1) Have a documented policy to determine when flight crew and Passengers/QNC wear approved immersion suits, thermal liners and lifejackets for overwater flights. Have available to all Flight Crew and Passengers/QNC with approved lifejackets for all over-water flights stowed in a position that is easily accessible.

(2) References/Requirement

(a) 135.167 Emergency equipment: Extended overwater operations

(b) 135.168 Emergency equipment: Overwater rotorcraft operations

(c) 135.177 Emergency equipment requirements for aircraft having a Passenger seating configuration of more than 19 Passengers

(d) 135.178 Additional emergency equipment

8) Airworthiness Requirements

a) Management

i) Airworthiness Management

(1) Designate an accountable manager with overall responsibility for continuing airworthiness and aircraft maintenance, including both in-house and contracted activities. The aircraft operator shall demonstrate that continuing airworthiness activities and aircraft maintenance are performed in accordance with its approved Aircraft Maintenance Program (AMP) and that the appropriate organizational approvals and certificates are in place

(2) References/Requirement

(a) NPR 7900.3D para. 2.8.3

b) Continuing Airworthiness

i) Continuing Airworthiness Organization

(1) Provide a top-level organizational manual describing the continuing airworthiness processes and procedures for the aircraft types being operated.

(2) Demonstrate that the aircraft are maintained in accordance with type-specific Aircraft Maintenance Program (AMP) that includes Original Equipment Manufacturer (OEM) minimum requirements

(3) Maintain subscriptions with OEMs to receive revisions to all technical data and information related to the maintenance of the aircraft or its components

(4) The review and management of all airworthiness data and instructions including Airworthiness Directives (AD) from applicable NAA and Service Bulletins (SB) from the OEM;

(5) References/Requirement

(a) NPR 7900.3D para. 2.8.6.4

ii) Aircraft Maintenance Program

(1) Develop, document and implement an approved Aircraft Maintenance Program

(AMP) for each of the aircraft types on the Air Operator's Certificate (AOC).

(2) Update the AMP on receipt of revised maintenance requirements from the

Original Equipment Manufacturer (OEM).

(3) Review the AMP for effectiveness routinely and ensure it is updated to incorporate relevant data from reliability programs or their equivalent and the latest available OEM requirements.

(4) References/Requirement

(a) NPR 7900.3D para. 2.8.3

(b) NPR 7900.3D para. 2.8.5

(c) NPR 7900.3D para.2.8.6

iii) Airworthiness Directives and (Alert) Service Bulletins

(1) Comply with all Airworthiness Directives (ADs), Alert Service Bulletins, (ASBs), and appropriate Service Bulletins (SBs) or equivalent, or recommended by the Original Equipment Manufacturer (OEM).

(2) Maintain a technical review process for all incoming directives and bulletins.

(3) Incorporate any additional SBs that are requested by NASA.

(4) References/Requirement

(a) NPR 7900.3D Chap. 2 Airworthiness and Maintenance

(b) NPR 7900.3D para. 10.3.1.1 Airworthiness Directives (ADs) and Manufacturer's Mandatory Service Bulletins (MMSBs)

iv) Aircraft Maintenance Records

(1) Provide a management system to control the forecasting and recording of aircraft and component maintenance as detailed within the approved Aircraft Maintenance Program (AMP).

(2) Maintain a records system for the aircraft, engines and all other components subject to lifelimits or other maintenance requirements.

(3) Employ sufficient staff to maintain the record-keeping process.

(4) References/Requirement

(a) NPR 7900.3D para. 2.7 Airworthiness Documentation and Records

(b) NPR 7900.3D para. 2.7 2.8 Maintenance Program

v) Contracted Maintenance and Services

(1) Document the general requirements and any person(s) or organizations that are contracted to perform aircraft maintenance or other related services supporting the operation of the aircraft.

(2) Detail the scope of contracted activity and the interfaces between the operator and the contracted party.

(3) Demonstrate that an assurance program is in place and functioning for all contracted service.

(4) Document a supplier approval process.

(5) References/Requirement

(a) NPR 8735.2B Management of Government Quality Assurance Functions for NASA Contracts

vi) Maintenance Training

(1) Establish and document training programs for maintenance and management personnel.

(2) Provide continuation training, including human factors training to all maintenance and support personnel on a two-yearly basis.

(3) References/Requirement

(a) NPR 7900.3D section 1.5 Special Operational Requirements

(b) NPR 7900.3D section 2.8.7 Training

c) Maintenance

i) Maintenance Organization Management

(1) Appoint an accountable person to manage all maintenance activities performed by the maintenance organization whether these are performed in-house or by a contracted organization.

(2) Confirm all aircraft maintenance is performed by an approved maintenance organization that has the facilities, capability and scope to maintain the aircraft types operated.

(3) The processes describe how the aircraft maintenance is managed, performed and assured and these are approved, or deemed acceptable, by the FAA.

(4) Organizational charts detail the structure and responsibilities of the maintenance organization and its staff. The charts indicate the necessary personnel required to manage, plan, perform, supervise, inspect and certify aircraft as "Released to service".

(5) Manuals document the maintenance procedures and practices needed to comply with the requirements of the OEM.

(6) The procedures describe how only authorized, trained and competent individuals are permitted to perform maintenance on an aircraft, engine or component.

(7) Manuals include detailed descriptions that demonstrate the adequacy of maintenance facilities, data, equipment, supplies and spares for aircraft maintenance.

(8) Quality assurance or control procedures are described that allow the organization to verify that all maintenance and administration is properly performed and to monitor compliance with procedures and regulatory requirements.

(9) Manuals include a list of current contracted (and sub-contracted) organizations and suppliers describing the type and scope of work, the types of aircraft, engines or components that are maintained and the approved locations for each organization.

(10) References/Requirement

(a) IS-BAO 9.1 Maintenance Control System

ii) Maintenance Control and Release to Service

(1) Implement documented procedures for maintenance control and technical release of all aircraft, whether the maintenance organization, is in-house or a contracted organization.

(2) Implement documented procedures to complete and certify aircraft maintenance releases; and confirm that the work performed has been satisfactorily conducted in accordance with those procedures.

(3) Issue a Minimum Equipment List (MEL) or a Minimum Departure Standard (MDS) that indicates the items that may be inoperative prior to departure and the conditions under which those flights will be operated.

(4) Notify the Pilot-in-Command (PIC) of all deferred defects that affect, or may affect the safe operation of the aircraft and ensure that the Pilot-in-Command (PIC) retains the final decision on acceptance of an aircraft with deferred defects.

(5) Record all recurring defects and highlight them to flight crew and the maintenance organization at all bases where the aircraft is operated.

(6) Develop and document remote location procedures to manage any aircraft unserviceability at a location where maintenance support is not routinely provided.

(7) References/Requirement

(a) NPR 7900.3D para. 2.8.6.4.c and d

(b) IS-BAO 9.1.7 Maintenance Control System

iii) Inspections

(1) A documented aircraft component inspection program to determine the serviceability, authenticity, traceability, and airworthiness of parts, components, accessories, and assemblies by subjecting them to inspections, tests, or operational checks. Inspection is the examination/testing of supplies (including raw materials, documents, data, components, and assemblies) and services to determine if they conform to technical requirements. These aircraft inspections deal with the routine inspections, servicing, and tests performed on aircraft at prescribed intervals. It includes detailed instructions and standards by work cards, work forms, job cards, and similar documents, which serve to control the activity and to record and account for the tasks. It ensures that established standard procedures are observed for conducting scheduled and unscheduled inspections, ground tests, and bench check of components, including engines. Ensure that an inspection is conducted on all equipment parts, and materials received for use, returned for repair, or held awaiting repair to verify satisfactory material condition, identification, packaging, preservation, and configuration and, when applicable, that shelf-life limits are not exceeded.

(2) References/Requirement

(a) NPR 7900.3D para. 2.8.1

(b) NPR 7900.3D para.2.8.4.4.c

(c) NPR 7900.3D para.2.8.5

(d) NPR 7900.3D para.2.8.6.4.t

(e) NPR 7900.3D para.2.8.9.2

(f) NPR 7900.3D para.2.8.9.7

(g) NPR 7900.3D para.2.8.9.9

iv) Tools and Equipment

(1) Ensure that the maintenance organization maintains a system of control for all tools and equipment that are used to perform aircraft maintenance.

(2) Ensure that only the special tooling or test equipment specified by the aircraft or engine manufacturer, or its equivalent, is used to perform maintenance on an aircraft, unless the use of alternative tooling has been agreed by the FAA/NASA and documented.

(3) Ensure those tools and test equipment requiring in-service maintenance and checking are controlled, including registration, servicing and calibration according to an officially recognized standard, and at a frequency to ensure serviceability and accuracy.

(4) References/Requirement

(a) NPR 7900.3D para. 2.8.6.4.f and h

v) Aircraft Facilities and Stores

(1) Maintain adequate facilities and an appropriate working environment for the maintenance tasks to be performed.

(2) Maintain a controlled storage facility for aircraft parts, equipment, tools and material.

(3) References/Requirement

(a) NPR 7900.3D para. 2.8.6.4.s

vi) Work Card System

(1) Use a work card system to track and control all aircraft maintenance.

(2) Use a work card system in the performance of complex maintenance tasks as an integral part of the work card system and document work cards by aircraft type and model.

(3) Design the work card system to reduce the likelihood that steps within a complex task are inadvertently missed.

(4) Work cards contain and make precise reference to the maintenance data required for the task(s) and are protected against unauthorized alteration.

(5) The revision status of the work card system is kept fully aligned with the Aircraft Maintenance Manual (AMM):

(6) The work card system identifies and cross-references the AMM revision in use.

(7) Complex maintenance tasks are sub-divided into clear stages allowing a record of accomplishment at each stage of the complete task.

(8) Complex maintenance tasks:

(a) Include, but are not limited to, those tasks

(b) With multiple stages, such as removal, disassembly, test, inspection, repair and installation

(c) Involving maintenance on multiple systems

(d) That require more than one shift to complete

(e) Involve multiple disciplines and staff

(9) References/Requirement

(a) NPR 7900.3D Chapter 2 Airworthiness and Maintenance

vii) Fatigue Management

(1) Develop and implement policies to minimize the risk of fatigue in aircraft maintenance personnel, with direct consideration given to shift workers.

(2) References/Requirement

(a) NPR 7900.3D para. 2.8.6.4.v

viii) Maintenance Training

(1) Establish and document training programs for maintenance and quality assurance personnel.

(2) Provide continuation training, including human factors training to all maintenance and support personnel on a two-year basis.

(3) Develop and implement an authorization process for all personnel performing and certifying maintenance tasks on aircraft and components.

(4) Maintain a record-keeping system to support the training and authorization processes.

(5) References/Requirement

(a) NPR 7900.3D section 1.5 Special Operational Requirements

ix) Foreign Object Damage

(1) Implement procedures for the prevention of Foreign Object Damage (FOD) during maintenance activities, engine ground running and flight line activities.

(a) NPR 7900.3D para. 2.8.6.4.g

x) Aircraft Fuel Quality

(1) Document policies, processes and procedures to assure Fuel Quality prior to delivery to the aircraft.

(2) Take daily samples from each aircraft sump drain (or, in the case of large aircraft, from each main tank group).

(3) Inspect and test fuel samples for contaminants and water visually and using water detection aids.

(4) Clearly label sample jars such that the aircraft and sump drain or tank group from which the sample was taken can be clearly identified.

(5) Retain samples for a minimum of 24 hours, or until the next sample is taken, whichever is later.

(6) References/Requirement

(a) NPR 7900.3D para. 2.8.6.4.m

9) Aircraft Security

(1) Establish a security program that is proportionate to the threat against the aircraft operator, its personnel, aircraft, facilities and Passengers/QNC.

(2) References/Requirement

(a) 135.125 Aircraft Security

(b) IS-BAO

10) Facility Requirements

a) Passenger Handling

i) Passenger Handling Areas

(1) Provide information about aircraft safety and local procedures in designated

Passenger waiting areas

(2) References/Requirement

(a) NPR 7900.3D Chapter 4 Passenger Transportation

ii) Manifests

(1) Complete manifests for each flight and verify actual names against the manifest.

(2) Revise the manifest for any changes in occupants and/or freight details prior to departure.

(3) References/Requirement

(a) NPR 7900.3D Chapter 4.2.6 Passenger Transportation

b) Cargo and Baggage

i) Cargo and Baggage

(1) Weigh and manifest all cargo and document each item separately.

(2) Verify the contents of each piece of cargo by inspection of the manifest or cargo.

(3) Carry dangerous goods in accordance with ICAO Annex 18 "Safe Transport of

Dangerous Goods by Air" or IATA Dangerous Goods Regulations1.

(4) References/Requirement

(a) 135.87 Carriage of cargo including carry-on baggage

(b) NPR 6200.1D NASA Transportation and General Traffic Management

(c) NPR 7900.3D Chapter 4 Passenger Transportation

c) Aircraft Refueling

i) Aircraft Refueling

(1) Document and implement a procedure which contains provisions to ensure

Passenger/QNC safety and egress after a spillage or fire when refueling aircraft with Passengers/QNC embarking, on board or disembarking.

(2) Prohibit any HF transmission (including HF transmissions via an HF data link) during refueling/defueling operations.

(3) References/Requirement

(a) NPR 7900.3D Section 3.2.1.3. and 4.27.6.