Attachment D1_MT Full Maintenance Spec - DRAFT.pdf

Dr aft

October 30, 2025

Operations and Maintenance Specification

RFQ: TBD

SERVICE: OPERATIONS & MAINTENANCE, CUSTODIAL AND RELATED SERVICES

MONTANA TSA LOCATION(S):

City/State Building Address Building Name Building #

Billings, MT 59105 291 SOUTH VIEW DRIVE BILLINGS LOGAN INT'L AIRPORT 1. MT5531ZZ (LMT15029)

NOTE: This contract consists of a total of 1 property within the TSA vicinity

MONTANA I-90 LOCATION(S):

City/State Building Name Building Number Building Address

Billings, MT 59101 James F. Battin U.S. Courthouse 1. MT0050ZZ 2601 2nd Ave. N.

Bozeman, MT 59715 Bozeman Federal Building and U.S. Post Office 2. MT0046ZZ 10 E. Babcock St.

Butte, MT 59701 Mike Mansfield Federal Building and U.S. Courthouse 3. MT0004ZZ 400 N. Main St.

NOTE: This contract consists of a total of 3 properties within the I-90 vicinity.

MONTANA LAND PORT OF ENTRY LOCATION(S):

City/State Building Name Building Number Building Address

Raymond, MT 59256 Raymond Land Port of Entry

(LPOE)

1. MT0653AF Main Port Building w/Canopy

2. MT0654AF Commercial Inspection Building & Firing

Range

3. MT0655AF Non-Commercial Inspection Building

Highway 16 North @ Canadian Border

Roosville via Eureka, MT 59917

Roosville Land Port of Entry

(LPOE)

4. MT0705AG Main Port Building

5. MT0706AG Commercial Inspection Building

6. MT0707AG Secondary Inspection Building

7. MT0708AG Garage/Canopy/Booths

Highway 93 North @ Canadian Border

Piegan via Babb, MT

59411

Piegan Land Port of Entry

(LPOE)

8. MT0555AE Main Port Building

9. MT0557AE Non-Commercial Inspection Building

10. MT0556AE Primary Commercial Inspection Building

11. MT0558AE Secondary Inspection Building/Canopy

12. MT0559AE Vehicle Garage

13. MT0560AE Indoor Firing Range

14. MT0561AE Water Treatment/Pump House

15, MT0563AE Generator Building #1

16. MT0590AE Piegan LPOE Emergency Generator

Building #2

17. MT0591AE Piegan LPOE New Water Treatment

BLDG

18. MT0592AE Piegan LPOE Wastewater treatment

BLDG

Highway 89 North @ Canadian Border

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19. MT0593AE Piegan LPOE Pumphouse @ ST Marys

River

Chief Mountain via

Babb, MT 59411

Chief Mountain Land Port of

Entry (LPOE)

20. MT0501AD Main Port Building

21. MT0502AD Garage

22. MT0502AD Pump House

Highway 17 North @ Canadian Border

Havre, MT 59501

Havre Border Patrol Sector

Headquarters (BPSHQ)

23. MT0042ZZ Border Patrol Sector Headquarters

24. MT0043ZZ Garage Building

25. NBN - Out Buildings

2605 – 5th Avenue SE

Sweetgrass, MT 59484 Sweetgrass Land Port of

Entry (LPOE)

26. MT0767AI Main Port Building

27. MT0768AI Commercial Inspection Building

28. MT0769AI Non-Commercial Inspection Building

29. MT0770AI Armory/Firing Range

30. MT0760AI VACIS

31. (Building # TBD) Hazmat Canopy

32. (Building # TBD) Small Storage Shed II

I-15 North @ Canadian Border

Turner, MT 59542 Turner Land Port of

Entry/Climax Border Station

(LPOE)

33. MT0055AW Main Port Building

34. MT0056AW Pump House/Water Treatment

35. MT0057AW Garage

Highway 241 North @ Canadian Border

NOTE: This contract consists of a total of 40 properties [34 GSA properties and 2 non-GSA properties (25. NBN-Out Buildings located in Havre, MT) within the land port of entry vicinities] and[1 within the TSA location and 3 properties along the I-90 vicinity).

FB – Federal Building, CT – Courthouse, PO – Post Office, LPOE–Land Port of Entry, MPB- Main Port Building

PERIOD OF PERFORMANCE:

October 1, 2026 – September 31, 2027 Base Year October 1, 2027 – September 31, 2028 Option Year (OY) 1 October 1, 2028 – September 31, 2029 Option Year (OY) 2 October 1, 2029 – September 31, 2030 Option Year (OY) 3 October 1, 2030 – September 31, 2031 Option Year (OY) 4 October 1, 2031 – September 31, 2032 Option Year (OY) 5 October 1, 2032 – September 31, 2033 Option Year (OY) 6 October 1, 2033 – September 31, 2034 Option Year (OY) 7 October 1, 2034 – September 31, 2035 Option Year (OY) 8 October 1, 2035 – September 31, 2036 Option Year (OY) 9

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Table of Contents

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK 17

SECTION 1 GENERAL CONTRACT REQUIREMENTS 17

C.1.0 General 17

C.1.0.1 Operations and Maintenance and Custodial 17 C.1.0.2 Systems Thinking 17 C.1.0.3 Partnering 18 C.1.0.4 Tenant Satisfaction 18 C.1.0.5 GSA Programs and Strategic Objectives 18 C.1.0.6 Guiding Principles 19

C.1.1 Scope of Work 20 C.1.1.1 Contract Systems and General Objectives 20 C.1.1.1.1 Specialized Maintenance/Custodial Requirements Portal and Pembina LPOEs 25 C.1.1.2 Scope Exclusions 25 C.1.1.3 Discrepancy in the Specifications 26

C.1.2 Staffing and Ability to Communicate 26 C.1.2.1 Minimum Staffing Plan- Key Personnel 27 C.1.2.1 Qualifications of Project Manager and Onsite Supervisory Personnel 28 C.1.2.2 Authority 29 C.1.2.3 Communication Equipment 29 C.1.2.3.1 Prohibited Telecommunications Equipment 30 C.1.2.3.2 CIO 2100 IT Security Policy 31 C.1.2.4 Language 31 C.1.2.5 Employee Suitability 31 C.1.2.6 Employee Technical Qualifications 32 C.1.2.7 Certifications 33 C.1.2.7.1 Qualifications of Fire Alarm System Technicians 33 C.1.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians34 C.1.2.7.3 Qualifications of Technicians 34 C.1.2.7.4 Qualifications for Electrical Technician 34 C.1.2.7.5 Qualifications of BAS / EMS Technicians 35 C.1.2.7.6 Qualifications of a Production Control Clerk 35 C.1.2.7.8 Qualifications of of a Water Treatment Technician 36 C.1.2.8 Employee Training 36 C.1.2.8.1 Asbestos Awareness Training 36 C.1.2.8.1.1 Asbestos Worker Training 37 C.1.2.8.2 Re-Tuning Training 37

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C.1.2.8.3 Education Requirements and Certifications 37 C.1.2.8.4 NCMMS Training 38 C.1.2.8.5 Lead Awareness Training 39 C.1.8.6 Custodial Training 39 C.1.2.9 Appearance 39 C.1.2.10 Standards of Conduct 40 C.1.2.11 Recording Presence 41 C.1.2.12 Personal Identity Verification Requirements 41 C.1.2.13 Credentials and Identification 41 C.1.2.14 Escorting 42 C.1.2.15 Occupancy Emergency Plan (OEP) 42

C.1.3 Quality Control Program 43 C.1.3.1 Performance Evaluation And Review 43 C.1.3.1.1 General: 43 C.1.3.1.2 Communications Requirements: 43

C.1.4 Quality Assurance 45 C.1.4.1 Contracting Officer's Representative (COR) 45 C.1.4.2 Government Monitoring 46 C.1.4.3 Performance Evaluations – Reserved (For Ability One Contracts Only)46

C.1.5 Physical Security 46 C.1.5.1 Key Control 46 C.1.5.2 Lock Combinations 47

C.1.6 Safeguarding Sensitive Data and Information Technology Resources 47 C.1.6.1 General 47 C.1.6.2 Safeguarding and Dissemination of Controlled Unclassified Information48

C.1.6.2.1 General 48 C.1.6.2.2 Marking CUI 48 C.1.6.2.3 Authorized Recipients 48 C.1.6.2.4 Dissemination of CUI Building Information 49

C.1.6.2.4.1 By Electronic Transmission 49 C.1.6.2.4.2 By Non-electronic Form or on Portable Electronic Data Storage Devices 49 C.1.6.2.4.2.1 By Mail 49 C.1.6.2.4.2.2 In Person 49

C.1.6.2.5 Record Keeping 49 C.1.6.2.6 Safeguarding CUI Documents 50 C.1.6.2.7 Destroying CUI Building Information 50 C.1.6.2.8 Notice of Disposal 50

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C.1.6.2.9 Incidents 50 C.1.6.2.10 Subcontracts 50

C.1.7 Hours of Operation 50 C.1.7.1 Normal Working Hours 50 C.1.7.2 Tenant Working Hours 51 C.1.7.3 Recognized Holidays 51 C.1.7.4 Extended Operating Hours 51 C.1.7.5 Building Access 53

C.1.8 Conservation of Utilities 53 C.1.9 Use of NCMMS 53

C.1.9.1 General 53 C.1.9.2 Operations 54 C.1.9.3 Reporting 57 C.1.10 Documentation and Records 57 C.1.11 Ordinances, Taxes, Permits, and Licenses 57 C.1.12 Other Contractors 57 C.1.13 Government Forms 58

SECTION 2 DEFINITIONS 58

C.2.0 General 58

Energy Conservation Measure (ECM) 63 Energy Savings Performance Contract (ESPC) 63 Water Conservation Measure (WCM) 73

SECTION 3 GOVERNMENT-FURNISHED PROPERTY 73

C.3.0 General 74 C.3.1 Electric Power 74 C.3.2 Water Source 74 C.3.3 Contractor Office Space and Furnishings 74 C.3.4 Storage Space 74 C.3.5 Network Equipment and Computer Hardware 75

SECTION 4 CONTRACTOR-FURNISHED PROPERTY

SUPPLIES/MATERIAL/EQUIPMENT 76

C.4.0 General 76

C.4.1 RESERVED 76

SECTION 5 OPERATION-SPECIFIC REQUIREMENTS 76

C.5.0 General 76 C.5.1 Tenant Environment 76

C.5.1.1 Tenant Furniture 77 C.5.2 Building Operating Plan 77

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C.5.2.1 Components of the Building Operating Plan 78 C.5.3 Equipment Inventory 81

C.5.3.1 General: 81 C.5.3.2 Operations 82 C.5.3.3 Reporting 85

C.5.4 Safety Management 85 C.5.4.1 General 85 C.5.4.2 Workplace Safety and Health Program 86

C.5.4.2.1 Reporting 86 C.5.4.3 Scheduling and Record Keeping 86

C.5.4.3.1 Reporting 86 C.5.4.4 Fall Protection 86

C.5.4.5 Powered Platforms 86 C.5.4.6 Lock Out/Tag Out 87 C.5.4.7 Confined Spaces 87 C.5.4.8 Facility Hazards and Accidents 87

C.5.4.8.1 Hazards 87 C.5.4.8.2 Accidents 87

C.5.4.9 Disruptive or Hazardous Equipment 87 C.5.4.9.1 Tools 87 C.5.4.9.2 Hooks, Cranes, Hoists Chains and Slings 88

C.5.4.10 Scheduled Disruption to Utilities, Lighting, Fire Protection & Life Safety Systems, or Space Conditioning 88

C.5.4.11 Safety Data Sheets and Hazard Communication Plan 88 C.5.4.11.1 Safety Data Sheets 88 C.5.4.11.2 Hazard Communication Plan 88

C.5.4.13 Emergency Shutdown Instructions 89 C.5.4.14 Electrical Safety 89

C.5.4.15 Labeling of Electrical Circuits and Panels 89 C.5.5 Environmental Management 89

C.5.5.1 General 89 C.5.5.2 Refrigerants 90 C.5.5.2.1 Operations 90 C.5.5.2.2 Maintenance (Refrigerant Recycling, Reclamation, and Disposal)90

C.5.5.2.3 Testing/Inspections 90 C.5.5.2.4 Reporting 91 C.5.5.3 Local Air Quality Management Operating Permits 91 C.5.5.4 Stationary Engines 91

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C.5.5.5 Fuel Storage Tank Management 91 C.5.5.5.1 Fuel Storage Tanks 92 C.5.5.5.2 Underground Storage Tanks 92 C.5.5.5.3 Aboveground Storage Tanks 93 C.5.5.6 Solid Waste 94 C.5.5.7 Polychlorinated Biphenyl (PCB) Control 94 C.5.5.8 Asbestos Management 95 C.5.5.9 Facility Hazards 95 C.5.5.10 Disposition of Hazardous Waste 95 C.5.5.11 Backflow Prevention Devices 96 C.5.5.12 Domestic Water Systems 96 C.5.5.12.1 Reserved 96 C.5.5.12.2 Reserved 96 C.5.5.12.3 Reserved 96 C.5.5.12.5 Routine Flushing for Child Care Centers, Health Units or Showers in facilities that do not meet the Applicable Buildings criteria identified in the Public Buildings Service Guidance to Maintain or Restore Water Quality. 96 C.5.5.13 Reporting 97

(a) Waste Reports 97

(b) Environmental Compliance 100

(c) Sustainable Purchasing Practices 100

(d) Sustainable Product Standards 101

(e) Proof of Compliance 101

C.5.6 Energy and Water Efficiency 102 C.5.6.1 General 102 C.5.6.2 Operations 102 C.5.6.3 Reporting 103 C.5.7 Advanced Metering Systems 103 C.5.7.1 General 103 C.5.7.2 Operations 103 C.5.7.3 Maintenance 103 C.5.7.4 Reporting 104

C.5.8 Building Automation Systems and IT Controls 105 C.5.8.1 General 105 C.5.8.2 Operations 105

C.5.8.2.1 GSA-hosted Systems Requirements 106 C.5.8.2.2 Excepted Systems Requirements 108

C.5.8.3 Maintenance 110

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C.5.8.3.1 BAS Control Systems and upgrades 110 C.5.8.3.2 BAS Alarms 111

C.5.8.4 Testing/Inspecting 111 C.5.8.5 Reporting 111 C.5.8.6 Smart Building Technology 111

C.5.9 Fire Protection and Life Safety Equipment and Systems 112 C.5.9.1 General 112 C.5.9.2 Fire Alarm System Services and Emergency Communication Systems C.5.9.3 Water-Based Fire Protection Systems 114

C.5.9.3.1 Five Year Obstruction Test 115 C.5.9.4 Fire-rated Door Assemblies 115 C.5.9.5 Fire Damper and Combination Fire/Smoke Dampers 115 C.5.9.6 Smoke Doors Assemblies 116 C.5.9.7 Smoke Dampers 116 C.5.9.8 Portable Fire Extinguishers 116 C.5.9.9 Non-Water-Based Fire Extinguishing Systems 116 C.5.9.10 Smoke Control Systems 116 C.5.9.11 Emergency and Standby Power Systems 117 C.5.9.12 Emergency Lighting Systems and Exit Signage 117 C.5.9.13 Fire Resistance Rated Construction 117 C.5.9.14 Lightning Protection Systems 117 C.5.9.15 Chemical Sensors 118

C.5.10 Tours 118 C.5.10.1 General 118 C.5.10.2 Proactive Facility Tours 118 C.5.10.3 Minimum Tour Frequencies 119 C.5.10.4 Monitoring of Central Plant Equipment 119 C.5.10.5 Operating Logs and Tour Check Sheets 119 C.5.10.6 Reporting 120

C.5.11 Repairs 120 C.5.11.1 General 120 C.5.11.2 Operations 121

C.5.11.2.1 Non Reimbursable Repair 121 C.5.11.2.2 Partially Reimbursable Repairs 122 C.5.11.2.3 Fully Reimbursable Repairs 123

C.5.11.3 Warranties 123 C.5.11.4 Third-Party Contractors 123

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C.5.12 Work Orders 124 C.5.12.1 General 124 C.5.12.2 Operations 124

C.5.12.2.1 Emergency Work Order (During Hours) 125 C.5.12.2.2 Emergency Callback (Beyond Normal Work Hours) 125 C.5.12.2.3 Urgent Work Order 126

C.5.12.2.4 Routine Work Orders 126 C.5.12.3 Data Maintenance 127 C.5.12.4 Reporting 127

C.5.13 Additional Services Indefinite Quantity Provisions 127 C.5.13.1 General 127 C.5.13.2 Price Proposal for Additional Services Work Request 128

C.5.13.2.1 Parts and Materials 128 C.5.13.2.2 Labor 128

C.5.13.3 Additional (Non-Pricing Schedule) Subcontracts 128 C.5.13.4 Indirect Costs (Markup) 128 C.5.13.5 Proposal Review 129 C.5.13.6 Additional Services Work Request Ordering and Invoicing 129 C.5.13.7 Cost Documentation 129 C.5.13.8 Construction Services 129

C.5.14 Building Management and Support Services 130 C.5.14.1 General 130 C.5.14.2 Miscellaneous Work 130 C.5.14.3 Review of Design Documents 131

C.5.14.3.1 Reporting 131 C.5.14.4 Inspections Assistance for Space Build Outs 131 C.5.14.5 Flag Procedures 132 C.5.14.6 Overtime Utilities 132

C.5.14.8 Technical Program, Property, and Project Support 132 C.5.14.8.1 Alteration Project Assistance 133 C.5.14.8.2 Project Management Assistance 133 C.5.14.8.3 Equipment Engineering & Design Assistance 134 C.5.14.8.4 Program / Property Management Support 134 C.5.14.9 Specialized Asbestos Services 135 C.5.14.9.1 Asbestos Sample and Test 135 C.5.14.9.2 Pre-Alteration Asbestos Assessment Services 136 C.5.14.9.3 Pre-Alteration Asbestos Design Services 137

C.5.15 Monthly Progress Report 137

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C.5.15.1 General 137 C.5.16 Reference Library 139

C.5.16.1 General 139 C.5.17 Healthy Building Continuous Commissioning 139

SECTION 6 MAINTENANCE SPECIFIC REQUIREMENTS 140

C.6.0 General 140 C.6.1 Maintenance Standard 140 C.6.2 Boiler Systems 141

C.6.2.1 General 141 C.6.2.2 Operation 141 C.6.2.3 Boiler Maintenance 142 C.6.2.4 Testing and Inspecting 142 C.6.2.4.1 Layup of Boilers and Chillers 142 C.6.2.5 Reporting 142

C.6.3 Air Distribution Equipment 143 C.6.3.1 General 143 C.6.3.2 Operation 143 C.6.3.3 Maintenance 143 C.6.3.4 Replacement of Air Filters 144 C.6.3.5 Testing and Inspecting 144 C.6.3.6 Reporting 145

C.6.4 Chiller Systems 145 C.6.4.1 General 145 C.6.4.2 Operation 145 C.6.4.3 Maintenance 145 C.6.4.4 Testing/Inspecting 145 C.6.4.5 Reporting 146

C.6.5 Cooling Towers 146 C.6.5.1 General 146 C.6.5.2 Operations 146 C.6.5.3 Maintenance 146 C.6.5.4 Testing 147 C.6.5.5 Reporting 147

C.6.6 HVAC Water Management 147 C.6.6.1 General 147 C.6.6.2 HVAC Water Management Plan 147 C.6.6.3 Operation 148 C.6.6.4 Maintenance 148

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C.6.6.5 Testing and Inspecting 148 C.6.6.6 Reporting 149 C.6.6.7 Chemical Free Water Treatment System 152

C.6.7 Domestic Plumbing Systems 152 C.6.7.1 General 152 C.6.7.1.1 Green Roof Maintenance 152

C.6.8 Lighting Systems 153 C.6.8.4 Testing and Inspecting 155

C.6.9 Electrical Switchgear and Switchboards 155 C.6.10 Emergency Power Equipment 156

C.6.10.1 General 156 C.6.10.2 Operation 156 C.6.10.3 Maintenance 156 C.6.10.4 Testing and Inspecting 157 C.6.10.5 Reporting 158

C.6.11 Oil Analysis and Oil Changes 158 C.6.11.1 General 158 C.6.11.2 Operations 158 C.6.11.3 Testing and Inspecting 158 C.6.11.4 Reporting 158

C.6.12 Vertical Transportation Systems (VTS) - RESERVED 158 C.6.12.1 General - RESERVED 158 C.6.12.2 OPERATIONS (Elevator Program Administrative and Technical Support)

- RESERVED 158

C.6.12.3.1 Elevator Associated Equipment Maintenance 158

C.6.13 Architectural and Structural Systems 159 C.6.13.1 General 159 C.6.13.2 Replacement Items and Painting 159 C.6.13.3 Machinery Rooms 160 C.6.13.4 Historic Buildings 160 C.6.13.5 Architectural Woodwork 161 C.6.13.6 Directories 161 C.6.13.7 Roofs 161 C.6.13.8 Roof Anchorages (Reserved) 161 C.6.13.9 Green Roof 162 C.6.13.10 Vertical Transportation and Associated Equipment (Contractor Responsibilities) 162

C.6.14 Perimeter Access Control Systems (Security fixtures) 162

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C.6.14.1 General 162

C.6.15 RESERVED 163

C.6.16 RESERVED 163

C.6.17 Commercial Propane Tanks 163

SECTION 7 ADMINISTRATIVE INSTRUCTIONS 166

C.7.0 Initial Inspection 166 C.7.1 Existing Deficiency Inspection/Initial Deficiency Report 166 C.7.2 Transition Phase 167 C.7.3 Phase-out Transition Period 169 C.7.4 Contract Closeout Examination and Withholding of Final Payment 170

SECTION 8 PUBLICATIONS AND STANDARDS 172

C.8.0 General 172 C.8.1 General Publications 172 C.8.2 Federal Publications 175

SECTION 9 CUSTODIAL OBJECTIVES AND SCOPE 179

C.9.0 General 179 C.9.1 Cleaning Hours 181

C.9.1.2 Emergency After Hours Support 181 C.9.2 Sustainable Cleaning 181 C.9.3 Sustainable Cleaning Plan 182 C.9.4 Exposure Control Plan 182 C.9.5 Contractor Pandemic Plan 183 C.9.6 Cleaning Schedule 184 C.9.7 Space Change Methodology 185

SECTION 10 CUSTODIAL STANDARD SERVICES 186

C.10 Standard Services 186

C.10.1 Interior Services 188 C.10.1.1 Floor Care 188 C.10.1.2 Carpets and Rugs 189 C.10.1.3 Floor Mats and Runners 190 C.10.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Holding Cells 190 C.10.1.5 Fixtures 191 C.10.1.6 Surfaces 191

C.10.1.7 RESERVED 192

C.10.1.8 Walls 192 C.10.1.9 Trash and Wastebaskets 192 C.10.1.10 Elevators and Stairways 192

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C.10.1.11 Interior Window and Plate Glass Washing 192 C.10.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 193 C.10.1.13 Fine Arts Collection 193 C.10.1.14 Historic Buildings 193 C.10.1.15 Policing Inside Areas 194 C.10.1.16 Interior and Atrium Plants (Government Furnished Plants) (Reserved) C.10.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas)194 C.10.1.18 United States Postal Space (Reserved) 194 C10.1.19 High Cleaning 194

C.10.2 Exterior Services 194 C.10.2.1 Exterior Plate Glass 194 C.10.2.2 Exterior Window and Plate Glass Washing 195 C.10.2.3 Canopies 195 C.10.2.4 Hard Surface Areas 195 C.10.2.5 Ash Receptacles and Trash Containers 195 C.10.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 195 C.10.2.7 Graffiti Removal 196 C.10.2.8 Excrement Removal (Human, Bird and Animal) 196 C.10.2.9 Policing Outside Areas 196

C.10.3 Snow and Ice Removal 196 Federal Leased Building and Parking Lots Snow and Ice Removal 196 Federal Buildings and Parking Lots Snow and Ice Removal 196

SECTION 11 GROUNDS MAINTENANCE 201

C.11 Grounds Maintenance 203

C.11.1 Landscape Erosion Management 203 C.11.2 Grounds Maintenance Services 203 C.11.3 Composting 203 C.11.4 Trees and Shrubs 203 C.11.5 Mulching 204 C.11.6 Mowing and Edging 205 C.11.7 Leaf Removal 205 C.11.8 Overseeding, Dethatching, Aerating and Plugging 205 C.11.9 Fertilization 205 C.11.10 Flowerbeds and Plants 205 C.11.11 Soil and Ground Covers 206 C.11.12 Unimproved Grounds LPOEs 206 C.11.13 Fence Lines 206

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C.11.14 Weeds 206 C.11.15 Irrigation 206 C.11.16 Watering 207 C.11.17 Integrated Pest Management Plan (IPM) 207 C.11.18 Asphalt Sealing and Striping 207

SECTION 12 SOLID WASTE MANAGEMENT 208

C.12 Solid Waste Management 209

C.12.1 Solid Waste Management Program 209 C.12.1.1 Excluded Waste Types 209 C.12.1.2 Solid Waste Audits 210 C.12.1.3 Solid Waste Removal and Disposal 210 C.12.1.4 Solid Waste Records and Reports 212 C.12.1.5 Pick-ups on Call 212 C.12.1.6 Recycling 212 C.12.1.7 Extent of Work 212 C.12.1.8 Recyclable Materials Disposition 213 C.12.1.9 Recyclables 213 C.12.1.10 Pick-ups on Call 213 C.12.1.11 Recycling Containers 213 C.12.1.12 Restriction on Use 214 C.12.1.13 Recycling Proceeds 214 C.12.1.14 Solid Waste and Recycling Reports 215

SECTION 13 INTEGRATED PEST MANAGEMENT 215

C.13 Integrated Pest Management 215

C.13.0 General 216 C.13.1 Preventive Pest Maintenance 217 C.13.2 Initial Pest Assessment 217 C.13.3 Recommendations for Pest Management and Control 217 C.13.4 General 218 C.13.5 Pests Included and Excluded 218 C.13.6 Integrated Pest Management Plan 218 C.13.7 Pesticide Application 219 C.13.8 Structural and Procedural Recommendations 219 C.13.9 Record Keeping 220 C.13.10 Manner and Time to Conduct Service 220 C.13.11 Insect Control 220 C.13.12 Rodent Control 221 C.13.13 Safety and Health 222

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SECTION 14 CHILD CARE CENTER CLEANING (RESERVED) 222

SECTION 15 CUSTODIAL ABOVE STANDARD SERVICES 222

C.15 Custodial Above Standard Services 222

C.15.1 Carpet Extraction (Private Areas) 222 C.15.2 Interior Window Washing 223 C.15.3 Exterior Window Washing 223 C.15.4 Pressure Washing and Steam Cleaning 223 C.15.5 Tree Thinning 223 C.15.6 Government Furnished Trees and Plants 223 C.15.7 Snow and Ice Removal for Areas Requiring Heavy Equipment-Reserved C.15.8 Sub-Contracted Graffiti Removal 224 C.15.9 High Cleaning 224 C.15.10 Machine Strip and Wax Resilient Office Floors 224 C.15.11 Holding Cell Interiors 224 C.15.12 Cleaning/Polishing of Exterior Brass (Reserved) 224 C.15.13 Postal Service Floor Sealing (Reserved) 224 C.15.14 Additional Disinfecting of Frequently Touched Surfaces 224

C.15.15 RESERVED 225

C.15.16 Exterior Building Washing 225

SECTION 13 EXHIBITS 227

EXHIBIT 1 - Custodial and O&M Building Information Sheets 228 EXHIBIT 2 - Energy and Water Efficiency Monthly Report 229 EXHIBIT 3 - Contractor Chart of Deliverables for COR 236 EXHIBIT 4 – GSA Smart and Sustainable Buildings 243 EXHIBIT 5 – PBS Waste Audits 246 EXHIBIT 6 – Recycling/Solid Waste/Trash Report 250 EXHIBIT 7 - Exposure Control Plan (ECP) Example 252 EXHIBIT 8 - Exterior Building Washing Guidance 255 EXHIBIT 9 - Indoor Firing Range Maintenance Plan (Babb, MT) 266 Exhibit 10 - Indoor Firing Range Maintenance Plan (Raymond, MT) 282 Exhibit 11 - Indoor Firing Range Maintenance Plan (Sweet Grass, MT) 299 Exhibit 12 - Montana LPOE/Havre O&M Requirements 315 Exhibit 13 - Havre Border Patrol Sector Headquarters - Snow Removal, custodial, and pest control services- outbuildings 316 Exhibit 14 - AHU Filter MERV Rating Table 324 Exhibit 15 - TSA Supplemental Performance Work Statement 327

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C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

SECTION 1 GENERAL CONTRACT REQUIREMENTS

C.1.0 General This is a Performance Based Work Statement (PWS) for: Operations, Maintenance, grounds, snow removal, Custodial, and Related Services defined under the scope of this contract. This PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Operations and Maintenance Contractor (known from here on as Contractor). All, or part of, the successful offeror’s Management Plan shall be incorporated into the contract.

C.1.0.1 Operations and Maintenance and Custodial GSA intends to purchase Contractor provided technical and managerial expertise to assist in the holistic management of assets over the long term. The Operations and Maintenance and Custodial model is dependent upon an effective partnership with a highly skilled Contractor whose objectives are based on mutual understanding of the stated requirements and objectives. A higher level of effective communication between the Government and Contractor is essential for partnering and for this performance based service contract to succeed, whereas the success of this contract is shared between the Government and the Contractor. More emphasis is placed on the Contractor’s self-management of quality, not the usual inspection by Government inspectors, although that is a part of this contract as well. The burden of proof shall be on the contractor to provide evidence of contract compliance.

C.1.0.2 Systems Thinking To establish a standard of Operations and Maintenance and Custodial practices, thought processes and problem solving throughout the model, GSA established a program philosophy rooted in “systems thinking” whereby the means and methods for providing building operations and maintenance are established through investigations, metrics, and feedback loops, and by establishing a partnership between the Government and Contractor to achieve joint performance objectives. The goal of applying systems thinking to facility management is to see that every action or decision in operating, maintaining, and retrofitting a building shall result in an impact (financial, environmental or, human resource, or any combination thereof), and to evaluate the “full circle” implications. Long term application of systems thinking throughout GSA has resulted in both Contractor and Government joint command of short-term and long-term cohesive management of real property assets.

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C.1.0.3 Partnering GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives.

Partnering requires that both parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The team shall utilize a Operations and Maintenance and Custodial and systems thinking approach to provide solutions from a global perspective. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing GSA goals and objectives.

GSA team members, as a minimum, shall include the Contracting Officer Representative (COR), Property Manager(s), Facilities Management Subject Management Experts (SME), and if necessary the Contracting Officer.

Recurring partnering meetings will be vital in establishing a complete understanding by all stakeholders of the government's key performance measures and contract requirements, and in communicating means and methods by which the Contractor is working to ensure they are consistently met.

C.1.0.4 Tenant Satisfaction While all GSA measures are important, it is imperative that the Contractor has an understanding of the government’s prioritization of commitment to tenant satisfaction. In order to improve the customer experience, it is necessary that the Contractor ensure that accurate and timely communications on issues that have a global impact on the tenant environment are communicated timely to GSA.

C.1.0.5 GSA Programs and Strategic Objectives The Contractor shall work closely with GSA in management of strategic program goals and objectives. These goals, objectives and measures include but are not limited to the following:

● Assimilate into GSA programs and strategic objectives

○ Management of GSA objectives, performance measures and key performance indicators-KPIs (energy consumption, tenant satisfaction, NCMMS, and sustainability, etc.)

■ Environmental Compliance

■ GSA Sustainability Program

■ Tenant Satisfaction

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○ Leveraging GSA information technology resources (current examples include, but are not limited to, the following)

■ Use of the GSA Google Platform (GMAIL, Google Drive (shared documents, sites, storage)

■ Use of GSA networks and BAS systems on the network (shared document storage, paperless environment)

■ Energy Analysis Utilization System (EAUS)

■ Advanced Metering Technology, ION EEM

■ BIM resources where available

■ GSA Link network where applicable

● To work jointly and/or in stewardship with other facility related initiatives including design, construction and other activities performed by GSA or other 3rd party contractors

○ Architectural and engineering, construction, studies and surveys, environmental and energy assessments, etc.

○ Upon invitation participate in - Design reviews, consultation, punch lists, quality inspections, etc.

● Participate in review of Building Assessment Tool (BATS) surveys, Risk Management Surveys, and Waste Audits

○ Assist in the planning and prioritizing of repairs and long term capital improvements

C.1.0.6 Guiding Principles The Contractor, through innovation, technology, or other means, shall perform the required maintenance of these facilities by following our Guiding Principles for Sustainable Buildings:

1. Employ Integrated Assessment, Operation and Management Principles

a. In conjunction with the CO or his/her designee establish operational performance goals for energy, water, material use and recycling, and indoor environmental quality, and ensure incorporation of these goals throughout the lifecycle of this contract

b. Ensure that operating decisions are carried out with regard to sustainable operations.

c. Meet ASHRAE standards as noted throughout the SOW for thermal comfort and indoor air quality

d. Use low emitting materials for maintenance. In particular, use products that have low pollutant emissions; adhesives, sealants, and solvents.

e. Use products meeting or exceeding EPA’s recycled content recommendations for building maintenance. For other products such as ceiling tiles, use materials with recycled content. For more information see EPA’s Comprehensive Procurement Guideline website.

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f. Use materials with the highest content level per USDA’s biobased content recommendations (website) for maintenance of or use in the building.

g. Use environmentally preferable products that have a lesser or reduced effect on human health and the environment, See the Federal Green Construction Guide.

h. Provide salvage, reuse and recycling services for waste generated from building operations, maintenance, and repair and discarded equipment.

i. Eliminate the use of ozone depleting compounds where alternative environmentally preferable products are available consistent with the Clean Air Act.

2. Optimize Energy Performance – GSA is in the process of optimizing energy performance through many means and processes. Operate all equipment to optimize efficiency to reduce energy use and otherwise seek operating costs reductions wherever possible

3. Protect and Conserve Water where possible inside and outside. Metering systems may be already installed or will be installed in government buildings to aid in reducing consumption. Where available use EPA’s WaterSense-labeled products or other water conserving products, where available.

4. Be aware that the building(s) and management involved with this contract may be in the process of establishing processes, instituting plans, and operational procedures to meet energy efficiency goals either through receiving an ENERGY STAR rating, LEED or comparable programs. The contractor will play an integral part of obtaining these goals and should be aware of the programs and processes.

5. The policy of GSA is to bring existing buildings into conformity with GSA’s Strategic Sustainability Performance Plan (SSPP).

The following sections detail the GSA minimum requirements and acceptable outcomes. The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight.

C.1.1 Scope of Work C.1.1.1 Contract Systems and General Objectives The Contractor shall provide management, supervision, labor, materials, equipment, and supplies (shipping & handling) and shall be responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems,(listed below), grounds maintenance, snow removal, and all custodial related services located within the property line of the locations captured in the chart below:

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MONTANA TSA LOCATION(S):

BILLINGS LOGAN INTERNATIONAL AIRPORT

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT5531ZZ (LMT15029)

7:00am -

6:00pm N Y N Y N Y Y Y

MONTANA I-90 LOCATION(S):

Battin CH

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0050ZZ

8:00am -

5:00pm Y N Y Y Y N Y Y

Bozeman FB/PO

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0046ZZ

7:00am -

5:00pm Y Y Y Y Y Y Y Y

Mike Mansfield FB/CH

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0004ZZ Mike Mansfield Federal

Building/Courthouse

7:00am -

5:00pm Y Y Y Y Y Y Y Y

MONTANA LAND PORT OF ENTRY LOCATION(S):

Raymond Land Port of Entry (LPOE), Highway 16 North @ Canadian Border, Raymond, MT 59256

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0653AF Main Port Building w/Canopy 6:00am -

10:00pm Y Y Y Y Y Y Y Y

MT0654AF Commercial Inspection Building & Firing

Range

6:00am -

10:00pm Y Y Y Y Y Y Y Y

MT0655AF Non-Commercial Inspection Building 6:00am -

10:00pm Y Y Y Y Y Y Y Y

Roosville Land Port of Entry (LPOE), Highway 93 North @ Canadian Border, Roosville via Eureka, MT 59917 Dan Hill to confirm hours

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0705AG Main Port Building 24/7 Y Y Y Y Y Y Y Y

MT0706AG Commercial Inspection Building 24/7 Y Y Y Y Y Y Y Y

MT0707AG Secondary Inspection Building 24/7 Y Y Y Y Y Y Y Y

MT0708AG Garage/Canopy/Booths 24/7 Y Y Y Y Y Y Y Y

Piegan Land Port of Entry (LPOE), Highway 89 North @ Canadian Border, Piegan via Babb, MT 59411

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0555AE Main Port Building 8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0556AE Primary Commercial Inspection Building 8:00am -

6:00pm Y Y Y Y Y Y Y Y

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MT0557AE Non-Commercial Inspection Building 8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0558AE Secondary Inspection Building/Canopy 8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0559AE Vehicle Garage 8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0560AE Firing Range 8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0590AE Piegan LPOE Emergency Generator

Building #2

8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0561AE Water Treatment/Pump House 8:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0591 Piegan New Water Treatment Building 8:00am-

6:00 pm Y Y Y Y Y Y N N

MT0592 Piegan Waste Water Treatment Building 8:00am-

6:00 pm Y Y Y Y Y Y N N

(Building # TBT) Piegan Pump House @ ST Marys

River

8:00am-

6:00 pm Y N N N N N N N

Chief Mountain Land Port of Entry (LPOE), Highway 17 North @ Canadian Border, Chief Mountain via Babb, MT 59411 (Seasonal - Open May 1 - Sep 30)

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0501AD Main Port Building 8:00am -

5:00pm Y Y Y Y Y Y Y Y

MT0502AD Garage 8:00am -

5:00pm Y Y Y Y Y Y Y Y

MT0502AD Pump House 8:00am -

5:00pm Y Y Y Y Y Y Y Y

Havre Border Patrol Sector Headquarters (BPSHQ), 2605 – 5th Avenue SE, Havre, MT 59501

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0042ZZ Border Patrol Sector Headquarters 6:00am -

5:00pm Y Y Y Y Y Y Y Y

MT0043ZZ Garage Building 6:00am -

5:00pm Y Y Y Y Y Y Y Y

Out Building (Via RWA) Dispatch Bldg 24/7 N Y N Y Y Y Y Y

Out Building (Via RWA) Training Center Open as needed N Y N Y Y Y Y Y

Sweetgrass Land Port of Entry (LPOE), I-15 North @ Canadian Border, Sweetgrass, MT 59484

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0767AI Main Port Building 8:00am -

5:00pm N Y Y Y Y Y Y Y

MT0768AI Commercial Inspection Building 8:00am -

5:00pm N Y Y Y Y Y Y Y

MT0769AI Non-Commercial Inspection Building 8:00am -

5:00pm N Y Y Y Y Y Y Y

MT0770AI Armory/Firing Range 8:00am -

5:00pm Y Y Y Y Y Y Y Y

(Building # TBD) Hazmat Canopy 8:00am -

5:00pm N N N Y N N N N

(Building # TBD) Small Storage Shed II 8:00am -

5:00pm N N N Y N N N N

MT0760 Sweetgrass VACIS 8:00am -

5:00pm N Y Y Y Y Y Y Y

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Turner Land Port of Entry/Climax Border Stations, Highway 241 North @ Canadian Border, Turner, MT 59542

Building

Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

Summer Hours (June 1 - September 14)

MT0055AW Main Port Building 8:00am -

9:00pm Y Y Y Y Y Y Y Y

MT0056AW Pump House/Water Treatment 8:00am -

9:00pm Y N Y Y Y N N N

MT0057AW Garage 8:00am -

9:00pm Y N Y Y Y N N N

Winter Hours (September 15 - May 31)

MT0055AW Main Port Building 9:00am -

6:00pm Y Y Y Y Y Y Y Y

MT0056AW Pump House/Water Treatment 9:00am -

6:00pm Y N Y Y Y N N N

MT0057AW Garage 9:00am -

6:00pm Y N Y Y Y N N N

a. Heating, ventilation, and air conditioning (HVAC) systems and equipment

i. Specific routine maintenance of tenant owned air conditioning equipment, identified in the asset inventory list. This is limited to changing air filters, cleaning coils, and adjustment or replacement of belts.

b. Kitchen hoods, toilets, and exhaust systems

c. Electrical systems and equipment, lighting and switchgear systems

d. All control systems that are within the scope of this Contract:

1. Building Automation System (BAS) (where BAS systems are connected to the GSA network, the Contractor’s employees will need to obtain a GSA ENT account to access systems).

2. All Building Control Systems include (BAS), Public Address Systems, and Security Control Systems (Note: Software maintenance and upgrades for BAS is the responsibility of GSA if on the GSA network; Software maintenance and Access and Control for Security Systems such as card readers is the responsibility of GSA. Software maintenance for Fire Alarm Systems is the responsibility of the O&M contractor. The software maintenance of lighting control systems and BAS systems not on the GSA network is the responsibility of the contractor).

e. Plumbing and domestic water equipment and systems to include domestic water fountains and coolers, storage tanks, pumps, backflow preventers, rainwater harvesting systems, filtration systems, reverse osmosis (RO) systems, water heaters and cisterns.

f. Kitchen/concessions/restroom/mechanical area drains and grease traps

g. Maintenance of landscape irrigation systems to include controllers, pumps, timers, and sprinkler nozzles.

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h. Sanitary sewage equipment and systems.

i. Storm drainage equipment and systems -

j. Fire protection and life safety systems and equipment including detection, notification, and communication systems, as well as coordinating with the monitoring service when required, sprinkler systems, standpipes, backflow preventers, water storage tanks, fire extinguishers, etc.

k. Smoke control systems (i.e., building, atrium, stair pressurization, elevator ventilation, etc.)

l. Perimeter and non-tenant security system (locks, gates/arms, operable bollards, wedge plates, keypads, card readers, magnetic locks, etc.…) and its components (hardware only) which includes general building public access and all garage access.

m. Dock levelers, roll-up doors, and sliding gates.

n. Architectural and structural systems, fixtures, doors, windows, roofs, and equipment within the site (to the property line).

o. US Flag pole, lighting and pulley systems.

p. Roofing system investigations, inspections, and repairs.

q. Mechanical equipment for window washing (wall glider, tracks, davits, and associated equipment).

r. Static and dynamic bollard systems, gates, and fences

s. Fire doors and windows (including hinges, closers and latching hardware)

t. Parking Lots, parking lot surfaces, sidewalks and illumination.

u. Parking control equipment, and loading dock equipment.

v. Dispensing equipment in the restrooms and all hand sanitizers in common areas. This includes supplying batteries for all towel dispensers, soap dispensers, automatic operated flush valves, and sink faucets.

w. Window Blind repairs and those Blinds which are part of the architectural structure of the window.

x. Service request desk operations to include asset/equipment records management, real-time production control and dispatching of tenant or any reactive Requests for all types of services, development and scheduling of planned maintenance and repairs, creating and use of query based reports, and record keeping using the National computerized maintenance management system (NCMMS).

y. Custodial and Related Services

z. Snow Removal aa.Grounds Maintenance

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C.1.1.1.1 Specialized Maintenance/Custodial Requirements Portal and Pembina LPOEs There are specialized supplemental contract scope requirements that provide a complete detailed list of these essential services and are supplied in the following exhibits:

Exhibit 11 - Indoor Firing Range Maintenance/Custodial Plan for Portal LPOE

Exhibit 12 - Indoor Firing Range Maintenance/Custodial Plan for Pembina LPOE

C.1.1.2 Scope Exclusions Excluded from this scope are:

a. Agency installed/specific Security systems (does not include mechanical components of the door, closers, keepers, hinges, etc.)

b. LPOEs Only: Security systems and Access Controls such as the electronic perimeter security systems and tenant agency owned security systems software and keycards, gate arms, and ticket readers.

c. Government telecommunication systems.

d. Trouble-shooting or repair of equipment owned and operated by tenant agencies.

e. Furnishings, furniture, portable equipment, office partitions and cubicles unless specifically noted in the asset list (not installed as fixtures).

f. Kitchen appliances and equipment owned by the concessions vendor or installed in tenant breakrooms

g. Equipment owned by servicing public utilities.

h. Maintenance and upgrade of software supported IT software or software licenses (to include building automation systems (BAS), lighting systems, security systems, and advance metering systems that reside on the GSA Network.

i. Upgrade of software and software licenses for NCMMS.

j. Fitness center equipment.

k. Vending machines

l. Elevators Maintenance m.Additional services as needed by various agencies.

GSA Contract No. Page 24 of 323

Additional services may be ordered at the discretion of the Government for work relating to the custodial related issues, operations, maintenance and repair or upgrade of the covered facilities, but not covered in the basic services of the contract, as described in this document.

C.1.1.3 Discrepancy in the Specifications In any cases of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer (CO). The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

C.1.2 Staffing and Ability to Communicate The Contractor must provide all management, supervision, labor, subcontracts, materials, equipment, and supplies as necessary to meet all the requirements and objectives as detailed within this PWS. A staffing plan shall be included as a portion of the Contractor’s Management Plan including key personnel and qualifications.

The Staffing Plan should include at a minimum:

� Positions, their titles, responsibilities and physical locations (including corporate resources

� Daily operation site point of contact � Minimum qualifications for each key position identified � Resumes and references for individuals who will serve in management and supervisory capacities � General approach to accomplishing work given the geographic dispersion of facilities and proposed physical locations of employees � Description of how the Contractor plans to recruit and retain personnel, particularly key personnel � The subcontracted resources to be used, and the work subcontractors will accomplish.

� Approach to staffing coverage due to employee absences and staffing changes.

The Contractor must propose and adhere to a staffing and subcontracting plan that provides sufficient numbers of personnel at the various levels of expertise to ensure all requirements of this contract are achieved. The contractor shall provide staffing to cover all operating hours. Staffing plan shall account for staff on vacation, sick leave, or absent for other reasons.

Provide qualified staff and onsite personnel to ensure services are continued without disruption to the tenant. The Contractor must be able to respond immediately to a variety of service requests involving multiple trades, including the operation, troubleshooting, and maintenance of building control and energy management systems.

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The labor categories in the staffing and subcontracting plan shall correlate with the categories in the Service Contract Act Directory of Occupations. Personnel must be properly licensed and certified to work on facility systems or equipment for which licensed and or certified personnel are required by Federal, State, or local law, codes, or ordinances. Any qualitative or quantitative changes to the proposed staffing or subcontracting plan (including both the number of personnel, qualifications, and/or the areas of expertise or disciplines) must be approved by the COR . Approval may be contingent upon an equitable adjustment in contract payment. Prolonged and/or unjustified vacancies beyond one (1) month will result in an equitable adjustment or payment deduction.

The contractor must submit emergency contact information for key personnel (including subcontractors, as applicable) to the COR or designee during the Transition Phase

A copy of the SCA Directory of Occupations can be found at this link:

https://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf .

C.1.2.1 Minimum Staffing Plan- Key Personnel The Contractor shall:

A. Provide qualified staff and onsite maintenance mechanics to ensure services are continued without disruption to the tenant. The Contractor shall be able to respond immediately to a variety of service requests involving multiple trades, including the operation of building control and energy management systems. Technicians shall be certified and properly licensed to work on building systems, where applicable, in accordance with Federal, State, or Local laws, codes, or ordinances.

1. Onsite Project Manager - The Project Manager is a person, designated in writing, by the Contractor, who has complete authority to act for the Contractor in every detail, on a day-to-day basis, during the term of the contract. This includes authority to accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor. The Onsite Project Manager's physical location should be in a Montana facility that is approved by the CO or their designee.

Onsite Operations and Maintenance Supervisor(s) - Onsite O & M Supervisor is a person(s) designated in writing by the Contractor, who has the authority to direct the workforce, and the work to be accomplished under this contract on behalf of the Contractor. This position(s) is dedicated to workload management, planning, supervision, inspections, and Quality Management; not the performance of service requests or preventive maintenance.

Depending on Minimum Staffing Plan, agreed to by GSA, the Onsite Maintenance Supervisor(s) may be the same person as

GSA Contract No. Page 26 of 323 https://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf

Project Manager. NOTE: If the accepted Minimum Staffing Plan does not include an additional supervisory position, other than the Project Manager, then the Project Manager must be onsite. The Onsite Maintenance Supervisor(s) shall not be the same person as Onsite Project Manager. The Onsite Maintenance Supervisor’s physical location should be in a Montana facility that is approved by the CO or their designee.

If leave is needed for either the Project Manager, or the Onsite Maintenance Supervisor, for 1-5 business days, these positions can cover for each other.

If leave over 5 business days is needed for the onsite Project Manager or the Onsite Maintenance Supervisor, the Contractor shall provide a written plan on how coverage will be provided that does not include a solution where these positions cover for each other.

2. Production Control and Administrative Support - At a minimum the

Contractor shall have two positions of staff dedicated to Production control, asset management, and other administrative duties.

3. Water Treatment Technician - Reference section C.1.2.7.8 Qualifications of a Water Treatment Technician.

C.1.2.1 Qualifications of Project Manager and Onsite Supervisory Personnel The project manager is a person, designated in writing by the Contractor, who has complete authority to act for the Contractor in every detail during the term of the contract.

1. The Onsite Project Manager shall meet the following requirements:

● authority to accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor.

● physical location and availability must be satisfactory to the Contracting Officer and Its Representatives Officer or Representative.

● A minimum ten (10) years of O&M/Facilities Management type experience, with at least 5 years in a project management/supervisory role.

● Experience must be in the operation, management, and supervision of building mechanical maintenance operations for buildings of the approximate size, complexity, and characteristics of the buildings to be covered by this contract. A detailed resume containing the information specified in this document must be submitted to the CO or their for approval during the Transition Phase and prior to the assignment of the project manager to the contract. Both new and replacement project managers must meet these qualification standards.

GSA Contract No. Page 27 of 323

● Minimally the resume must contain:

➢ The full name of the proposed project manager.

➢ A detailed description of…