Attachment D, Service Level Agreements.docx
DOCX document 170 KB Posted
- Attached to
- Records Retention Center Files Transfer - MDOC
- Solicitation number
- RFP 472 220000000036 2
- Issued by
- Kalamazoo County, Michigan
About this file
This is a Service Level Agreements document between the Maryland Department of Corrections (MDOC) and a to-be-determined contractor for records staffing services. The agreement establishes performance metrics and timelines that the contractor must meet as specified in the finalized contract. The primary metric focuses on project completion timelines, with the contractor required to achieve 100% compliance with mutually agreed-upon project schedules. Compliance will be monitored through ongoing project status reports, approved project plans, and correspondence between the contractor and MDOC Program Manager staff.
The agreement includes a penalty structure for non-compliance whereby the contractor's invoice will be credited by 1% for each calendar week the project exceeds the agreed-upon completion date. However, service credits may be waived if the MDOC Program Manager provides written pre-approval of an alternative timeline, and extenuating circumstances will be reviewed by the MDOC Contract Manager prior to credit assessment. Any service credits assessed may be applied toward future payments due to the contractor or paid directly to the State of Michigan within ten calendar days upon demand.
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Other files
| File | Type | Posted |
|---|---|---|
| Request for Proposal No. 220000000036 Records Retention Center Files Transfer - Questions & Answers.xlsx | XLSX spreadsheet | |
| Attachment A, PREA Standards.doc | DOC document | |
| Request for Proposal No. 220000000036 Records Retention Center Files Transfer - 3.docx | DOCX document | |
| Attachment B, Program A - CFA Security Regulations.docx | DOCX document | |
| Attachment C, Vendor Handbook.doc | DOC document |
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Text version
Agency/Vendor: MDOC/TBD
Contract #: TBD – Records Staffing
Effective Date: *Contract Start Date*
Metric 1: Project Timeline
Definition and Purpose:
The State requires that the contractor meet the mutually agreed upon timelines in the contract. The timeline is pursuant with Section (To be referenced upon finalization of contract).
Data Sources:
1. Ongoing Project Status Reports provided by the Contractor.
2. Approved Project Plan.
3. Project Status correspondence from Contractor.
4. Written pre-approval correspondence of altered timeline from MDOC Program Manager.
5. Correspondence with MDOC Staff.
Methodology:
Acceptable Standard:
The Acceptable Standard is 100% compliance.
Amount for Failing to Meet Service Level Agreement:
If the date of project completion is later that the mutually agreed upon date, the invoice shall be credited by 1% for every calendar week the project is incomplete. If the MDOC Program Manager provides a written pre-approval of an alternative timeline, the Service Credit may not apply.
Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan. Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.
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File details come from the government source that posted it. Updated .