ATTACHMENT D - Reference Check Form~1.pdf
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- Attached to
- RFP for Telephonic Interpretation Services
- Solicitation number
- S-47100-00015639
- Issued by
- Marion County, Oregon
About this file
This is a Reference Check Form attachment for RFP S-47100-00015639 for Telephonic Interpretation Services for the Oregon Office of Administrative Hearings (OAH). The form is designed to evaluate offerors' performance based on input from existing clients or references who have utilized the proposer's interpretation services. References are asked to rate proposers across five key service categories on a scale of 0-10, with 0 representing poor performance and 10 representing outstanding performance that exceeds expectations. The evaluation categories include Scheduling and Coordination, Invoice Accuracy, Interpreter Qualifications, Issue Resolution, and Quality Assurance. References must indicate the duration for which the proposer has provided services to their organization and provide signature and date confirmation upon completion of the assessment.
The form requires references to provide quantitative ratings only, with no narrative statements or additional commentary required. The state intends to award up to three contractors to provide pre-scheduled telephonic interpretation services, with selection based on a Best Value Analysis considering the number of languages offered, pricing competitiveness, experience, expertise, references, and resource capacity. The evaluation methodology emphasizes the importance of verified reference performance across operational and quality metrics to inform the final contractor selection decision.
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Text version
RFP S-47100-00015378 – Telephonic Interpretation Services
ATTACHMENT D – REFERENCE CHECK FORM
RFP S-47100-00015639
Telephonic Interpretation Services
Offeror
Reference
How long has the proposer been providing your organization with the Services? Years:
Please download and print this form and rate each of the service categories provided by Offeror. Once you have entered your rating for each category, please print and sign the bottom of the form and scan the completed form and return a scanned copy of the form by replying to the email. It is not necessary to provide a narrative statement. Only your rating of the services provided is required.
The table below is intended only as an example of how the points may be assigned to each of the categories.
10 OUTSTANDING – Performance exceeded all expectations.
7 – 9 VERY GOOD – Performance was better than expected.
4 - 6 ADEQUATE – Performance was as expected.
1 – 3 FAIR – Performance was below expectations.
0 POOR – Performance was not acceptable.
SCHEDULING AND COORDINATION – Did the interpreter call in timely at the scheduled start time? Was the scheduling process with the contractor straightforward and effective?
INVOICE ACCURACY - Were the invoices received representative of the particular services provided? Were the invoices accurate and in alignment with the agreed upon rates?
INTERPRETER QUALIFICATIONS – Were the Interpreters provided by the contractor courteous and professional on all assignments? Did the Interpreters provided by the Proposer possess the knowledge, skills and abilities to perform the service to your satisfaction?
ISSUE RESOLUTION - Did the Proposer have an effective process for addressing customer concerns? Was the Proposer responsive when alerted to performance issues with Interpreters? Was the Proposer responsive when resolving issues with invoices or scheduling matters?
QUALITY ASSURANCE – Did the Proposer have Quality Assurance Processes in place? Did the services provided by the Proposer meet the quality standards of your organization?
Reference Signature Date
RFP S-47100-00015639
Telephonic Interpretation Services
Offeror
Reference
How long has the proposer been providing your organization with the Services? Years:
Please download and print this form and rate each of the service categories provided by Offeror. Once you have entered your rating for each category, please print and sign the bottom of the form and scan the completed form and return a scanned copy of the form by replying to the email. It is not necessary to provide a narrative statement. Only your rating of the services provided is required.
The table below is intended only as an example of how the points may be assigned to each of the categories.
10 OUTSTANDING – Performance exceeded all expectations.
7 – 9 VERY GOOD – Performance was better than expected.
4 - 6 ADEQUATE – Performance was as expected.
1 – 3 FAIR – Performance was below expectations.
0 POOR – Performance was not acceptable.
SCHEDULING AND COORDINATION – Did the interpreter call in timely at the scheduled start time? Was the scheduling process with the contractor straightforward and effective?
INVOICE ACCURACY - Were the invoices received representative of the particular services provided? Were the invoices accurate and in alignment with the agreed upon rates?
INTERPRETER QUALIFICATIONS – Were the Interpreters provided by the contractor courteous and professional on all assignments? Did the Interpreters provided by the Proposer possess the knowledge, skills and abilities to perform the service to your satisfaction?
ISSUE RESOLUTION - Did the Proposer have an effective process for addressing customer concerns? Was the Proposer responsive when alerted to performance issues with Interpreters? Was the Proposer responsive when resolving issues with invoices or scheduling matters?
QUALITY ASSURANCE – Did the Proposer have Quality Assurance Processes in place? Did the services provided by the Proposer meet the quality standards of your organization?
Reference Signature Date
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