Attachment C PVAHCS Directory.pdf

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Carl T. Hayden VA Medical Center Facility Directory

(Click on tabs to the left to navigate through booklet) ment

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Welcome to the Carl T. Hayden Medical Center

650 East Indian School Road Phoenix, AZ 85012

(602) 277-5551 www.phoenix.va.gov

Phoenix VA Health Care System offers a variety of health services to meet the needs of our nation’s Veterans.

Appointments and Scheduling To schedule an appointment, please visit our appointments page, https://www.phoenix.va.gov/patients/appointments.asp My HealtheVet, or you may call the VA HelpLine at 602-222-6550 (toll-free in Arizona at 1-888-214-7264) .

Billing and Collections 602-277-5551 (toll-free 1-800-554-7174), then dial ext. 3072.

Caregiver Support Coordinator, 602-277-5551, ext. 7777

Community Mental Health: 602-277-5551, ext. 7887

Compensation and Pension: 602-277-5551 (toll-free 1-800-554-7174), then dial ext. 5804.

Eligibility: 602-222-6508, (or call toll-free at 1-800-554-7174, then dial ext. 6508).

Escort Services: 602-277-5551 ext. 7343 Accompany wheelchair escort of Veterans within PVAMC campus.

Freedom of Information Act (FOIA) / Privacy Officer 602-222-6489, or 602-27-5551 ext. 2342 or email VHAPHOFOIA@VA.GOV

Homeless Vet Coordinator: Community Resource & Referral Center (CRRC), 602-248-6040, 1500 E. Thomas Rd., Phoenix, AZ. Open from 7:30 a.m. to 4:30 p.m., Monday through Friday.

Walk-ins welcome!

Human Resources Management Services: Our 24-hour Job Line is available at 602-222-2703, or visit the Careers page. HR office, 602-277-5551, ext. 7594. HR is located at: 4001 N. 3rd Street, Suite 310, Fairmont Building, Phoenix, AZ 85012

Contents Facility Information...............................................................Page 2 - 3

Facility Directory by Department......................................Page 4 - 5

First Floor Directory..............................................................Page 6

First Floor Map.........................................................................Page 7

Second Floor Directory.............................................................Page 8

Second Floor Map....................................................................Page 9

Third Floor Directory and Map................................................Page 10

Fourth Floor Directory and Map ............................................Page 11

Fifth Floor Directory and Map.................................................Page 12

Sixth Floor Directory and Map............................................... Page 13

Basement Directory and Map.................................................. Page 14

CBOC Map................................................................................ Page 15

Medical Center Parking Map................................................ Page 16

Off-site Parking Map.................................................................. Page 17 ment

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VA Help Line - •Please contact our VA Help Line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

•Within Phoenix metro area: 602-222-6550 •Toll-free in Arizona: 1-888-214-7264 •If you are sick and wish to speak to a nurse, press 3.

Veterans Justice Outreach Coordinator: 602-277-5551, ext. 6965.

Women Veterans Health Program Women Veterans Program Manager. 602-277-5551 (toll-free 1-800-554-7174), then dial ext. 6764. To make a women’s health appointment 602-277-5551, ext. 6359.

Veterans Canteen Service Patriot Café hours: 6 a.m. to 5 p.m. Monday through Friday. It is closed on Saturdays and Sundays. However, there is a small vending area for frozen dinners, snacks, etc. on the north side of the cafeteria near the ATM.

Patriot Brew: 6 a.m. - 6 p.m.

Patriot Store: 7 a.m. - 8 p.m. Sat. 8 a.m. - 3:30 p.m., Sunday 9 a.m. - 2 p.m.

Veteran Resource Center - The Veteran Resource Center (VRC) is an administrative one-stop-shop that provides resources to Veterans and assistance with many administra-tive needs.

• Community Care Billing • MyHealtheVet (MHV) –2 workstations

• Patient Advocates • Veterans Benefit Administration (VBA)

• Social Work • Eligibility;

• Release of Information (ROI) • MSAs - Scheduling questions

• Full-service kiosk • Travel (virtual)

• Prosthetics (virtual) Located in Room 1606 across from Physical Therapy near F Elevator.

Visiting Hours - Families of patients are welcome at anytime on the wards or Commu-nity Living Center. Visitors of patients in the MICU and SICU may have limited intervals depending on care levels needed.

VA’s Provides Patient Centered Care - We welcome Veterans and their family and friends.

VHA follows The Joint Commission guidelines concerning Phoenix VA Health Care Sys-tem Business Hours: 8 a.m. to 4 p.m. Monday through Friday and we closed Saturdays, Sundays and federal holidays.

Military Sexual Trauma (MST), MST coordinator, at 602-234-7157.

MyHealtheVet - Local Help / Authentication: one-on-one assistance is available in room 1109. Please contact MyHealtheVet coordinator between 8 a.m. and 4 p.m. Monday through Friday (excluding federal holidays). Outside of regular hours, call 602-277-5551, ext. 3934 and leave a message giving your name and phone number and we will contact you the next business day.

Parking: Patient parking garage is on the west side of the campus. Free valet parking is avail-able on the north side of the ACC building. Covered parking is available surrounding the buildings on campus. See the parking maps for campus and off-campus parking on page 14-15 of this booklet.

Patient Advocate - The Carl T. Hayden VA Medical Center has a team of highly-skilled pa-tient representatives who are eager to assist. If you have a compliment, complaint, or issues with which you need assistance. The patient representatives: •serve as liaisons between pa-tients and the medical center and act on the patient’s behalf. •help patients understand their rights and responsibilities. You may visit them at our medical center on the first floor in the Veteran Resource Center Room 1606 near Elevator F. Their fax number is 602-222-6489.

Pharmacy: The Outpatient Pharmacy can be reached at 602-222-6598 (toll-free in Arizona at 1-800-359-8262).

Police: VA Police can be reached by dialing 6420 from any courtesy phone.

Release of Information: Please contact the PVAHCS Release of Information (ROI) office to request information from your medical record. It is located in Room 104E on the first floor of Building 1 at the medical center, near the Emergency Room. If you need to get informa-tion from your medical records, please call the medical center at 602-277-5551 ext. 2619 or toll-free 1-800-554-7174. For more information, view our Release of Information brochure.

Medical record information is also available at all clinic kiosks and via the Blue Button fea-ture in MyHealtheVet.

Suicide Prevention Coordinator •If you are in crisis, please call the VA Crisis Line at 1-800-273-8255 and Press 1.

•You can also send a text message to 838255 or enter a live chat online.

•Contact the Phoenix VA’s Suicide Prevention Program Coordinator at 602-277-5551, ext.

5582.

Tobacco Cessation Program: 602-222-6414 (toll-free 1-800-554-7174, then dial ext. 6414 or ext. 5272). For more information, visit the National VA Smoking Cessation Web site. Transi-tion & Care Management Program / Returning Veterans Program manager: (602-277-5551 (toll free 1-800-554-7174), ext. 3950 ment

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Facility Directory by Department A - I

DEPARTMENT FLOOR

NEAREST

ELEVATOR

Acupuncture check-in room D455 4 C & D

Agent Orange/Persian Gulf Registry 3 A

Allergy Clinic (Gold Clinic) 1 G

Amethyst Clinic (Women's Specialty Clinic, OEF/OIF/OND Clinic) 1 B

Audiology/Speech 2 G

Beneficiary Travel 1 G

Buprenorphine Clinic Brite Bldg. 31 NE Campus

Cath Lab and Renal Check-in 4 B

Cardiology (Diamond Clinic) 1 G

Canteen - Patriot Café 1 B

CAT Scan (In-Patient Radiology Rm. D210) 2 C/D

CLC Liberty Diner 1 A

Coagulation (Internal Medicine Clinic) 2 G

Comp’d Work Therapy (CWT) Brite Bldg. 31 NE Campus

Compensation & Pension (Topaz Clinic) Basement G

Conference Rooms ACC NE, SE, NW, & SW Basement G

Conference Room 3134 3 B

Conference Room 4145 4 B

Conference Room A0215 (Education) Basement G

Conference Room A0219 (Education) Basement G

Conference Room D641 6 C/D

Copper Clinic 1 C/D

Dental Clinic (see map on page 27) Bldg. 29 NE Campus

Dermatology (Diamond Clinic) 1 G

Diabetes (Internal Medicine Specialty Clinic) 2 G

Diamond Clinic 1 G

Ear, Nose & Throat (ENT) Room 2213 2 B

Echocardiogram (Diamond Clinic) 1 G

Education Basement G

Electrocardiogram (Diamond Clinic) 1 G

DEPARTMENT FLOOR

NEAREST

ELEVATOR

Eligibility/Enrollment 1 C/D

Emerald Clinic 1 G

Emergency Department (ED) 1 C/D

Employee/Occupational Health 3 B

Endocrine (Internal Medicine Specialty Clinic) 2 G

Epidural Steroid Inj. (ESI) (see map on page 28) Bldg. 21 NE Campus

ERD (Internal Medicine Specialty Clinic) 2 G

Escort & Guest Services 2 F

Executive Offices 6 C/D

Eye Clinic 2 G

Family Waiting Room 3 C/D

Fellowship Hall 1 A

Gastrointestinal (GI) 6 C/D

General Surgery (Surgical Specialty Clinic) 2 G

Gold Clinic 1 G

Hand & Plastics (Turquoise Clinic) 2 G

Hematology/Coagulation (Internal Medicine) 2 G

Hemodialysis (Room 4324) 4 B

High Risk (Surgical Clinic) 2 G

Histology (Pathology & Lab Medicine Services) 2 B

Home Health/Oxygen 6 C/D

Home Telehealth Training (Room B2145) 2 B

HUD-VASH (see map on page 28) Brite Bldg. 31 NE Campus

Immunology (Pathology & Lab Medicine Services) 2 B

Infectious Disease (Internal Medicine Specialty Clinic) 2 G

Information Desk 1 G

Inpatient Mental Health Ward 5D 5 C/D

Inpatient X-Ray (Radiology) Rm. D210 2 C/D

Intensive Care Unit (ICU) 3 C/D

Internal Medicine Specialty 2 G

Interventional Radiology (Rm. D212) 2 C/D ment

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DEPARTMENT FLOOR

NEAREST

ELEVATOR

Jade/Opal Clinic & CSTAT 1 C/D

Laboratory Outpatient-Phlebotomy Service (Blood Draws) 2 G

Lost & Found-Patient valuables (Ward 2C) 2 C/D

Medical Library Basement G

Medical Media Basement G

Mental Health Psychology Service 5C 5 C/D

Minor Procedure/Acupuncture Check-in Rm. D455 4 C/D

My Healthe Vet 1 B

Neurology (Internal Medicine Specialty Clinic) 2 G

Neuropsychology/Health Psychology (Topaz Clinic) Basement G

Nuclear Medicine/PET-CT Basement G

OEF/OIF/OND Clinic (Amethyst Clinic) 1 C/D

Oncology (Internal Medicine Specialty Clinic) 2 G

Optical Shop 2 F

Ortho-Spine (Surgical Specialty Clinic) 1 G

Outpatient Dining (1137) 1 B

Outpatient Laboratory 2 G

Outpatient X-Ray (Radiology) 2 G

Pain Mgmt. Waiting Area 4 C/D

Pathology & Laboratory Medicine Services 2 B

Patient Advocate (Veteran Resource Center Rm. 1606) 1 G

PCT Clinic (PTSD Team - Midtown Clinic (5040 N. 15th Ave.) Midtown 15th Ave

Personal ID Verification (PIV) Rm. 1318 1 B

Pharmacy - Inpatient 3 B

Pharmacy - Outpatient 1 G

Physical Medicine & Rehab 1 F

Podiatry (Surgical Specialty Clinic) 2 G

Pre-Procedure Clinic room E307 3 C/D

Prosthetics Orthotics Lab & Sensory Aids 2 F

Psychiatry Department 5 C/D

Psychology (Topaz Clinic) Basement G

DEPARTMENT FLOOR

NEAREST

ELEVATOR

Psychosocial Rehab & Recovery Clinic (PRRC) Brite Bldg. 31 NE Campus

Public Affairs Basement G

Pulmonary (Internal Medicine Specialty Clinic) 2 G

Pulmonary Function Labs (GI Clinic) 6 C/D

Radiology - Inpatient (CT, Ultrasound, Interventional, Vascular) 2 C/D

Radiology - Outpatient (X-ray, MRI) 2 G

Recreation Therapy (Topaz Clinic) Basement G

Release of Information/Medical Records 1 C/D

Renal Dialysis Check-in 4 B

Research 2 A

Rheumatology (Internal Medicine Specialty Clinic) 2 G

Silver Clinic 1 F

Sleep Clinic Check-in & Labs 6 C/D

Smoking & Tobacco Use Area (Canteen Patio) 1 A

Social Work Offices 5 C/D

SSIU (ICU) 3 B

Substance Abuse Clinic (see map on page 28) Brite Bldg. 31 NE Campus

Surgical Specialty Clinic 2 G

Surgical Suite 3 C/D

Topaz Clinic Basement G

Turquoise Clinic (Urology, Hand & Plastics, Ortho) 1 G

Urology (Turquoise Clinic) 1 G

VA Police (ext. 6420) 1 C/D

Vascular (Surgical Specialty Clinic) 2 G

Vascular Lab (Room D224) 2 C/D

Veteran Resource Center (Rm. 1606) 1 F

Ward 3B Inpatient Beds 3 B

Women’s Specialty Clinic (Amethyst Clinic) 1 B

Wound & Pain Clinic ( Rm. 2202A) 2 B

Facility Directory by Department J - Z ment

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DEPARTMENT

NEAREST

ELEVATOR

Allergy Clinic (Gold Clinic) G

Amethyst Clinic

(Women's Specialty Clinic, OEF/OIF/OND Clinic) B

Beneficiary Travel G

Canteen - Patriot Café B

Cardiology (Diamond Clinic) G

CLC Liberty Diner A

Conference Room K112 A

Conference Room E120 B

Copper Clinic C & D

Dermatology (Diamond Clinic) G

Diamond Clinic G

Echocardiogram (Diamond Clinic) G

Electrocardiogram - EKG (Diamond Clinic) G

Eligibility/Enrollment C & D

Emerald Clinic G

Emergency Department (ED) C & D

Fellowship Hall A

DEPARTMENT NEAREST

ELEVATOR

Gold Clinic G

Hand & Plastics (Turquoise Clinic) G

Information Desk G

Jade/Opal Clinic & CSTAT C & D

My Healthe Vet B

OEF/OIF/OND Clinic (Amethyst Clinic) B

Outpatient Dining (1137) B

Patient Advocate

(Veterans Resource Center Rm. 1606) F

Personal ID Verification (PIV) Rm. 1318 B

Pharmacy G

Physical Medicine & Rehab F

Release of Information/Medical Records C & D

Silver Clinic F

Turquoise Clinic (Hand & Plastics, Ortho & Urology) G

Urology (Turquoise Clinic) G

VA Police (ext. 6420) C & D

Veteran Resource Center (Rm. 1606) F

Women’s Specialty Clinic (Amethyst Clinic) B

FIRST FLOOR DIRECTORY

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FIRST FLOOR

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SECOND FLOOR DIRECTORY

DEPARTMENT

NEAREST

ELEVATOR

Audiology/Speech G

Blood Bank (In-Patient Lab) B

CAT Scan (In-Patient Radiology Rm. D210) C & D

Coagulation (Internal Medicine Clinic) G

Diabetes (Internal Medicine Specialty Clinic) G

Ear, Nose & Throat (ENT) Room 2213 B

Endocrine (Internal Medicine Specialty Clinic) G

ERD (Internal Medicine Specialty Clinic) G

Escort & Guest Services F

Eye Clinic G

General Surgery (Surgical Specialty Clinic) G

Hematology/Coagulation (Internal Medicine) G

High Risk (Surgical Clinic) G

Histology B

Home Telehealth Training (Room B2145) B

Immunology (Inpatient Lab) B

Infectious Disease

(Internal Medicine Specialty Clinic) G

Inpatient X-Ray (Radiology) Rm. D210 C & D

Internal Medicine Specialty G

Interventional Radiology (Rm. D212) C & D

DEPARTMENT NEAREST

ELEVATOR

Laboratory Phlebotomy Service (Blood draws) B

Lost & Found-Patient valuables (Ward 2C) C & D

Neurology (Internal Medicine Specialty Clinic) G

Oncology (Internal Medicine Specialty Clinic) G

Optical Shop F

Ortho-Spine (Surgical Specialty Clinic) G

Outpatient X-Ray (Radiology) G

Pathology & Laboratory Medicine Services

Podiatry (Surgical Specialty Clinic) G

Prosthetics Orthotics Lab & Sensory Aids F

Pulmonary (Internal Medicine Specialty Clinic) G

Radiology

Inpatient (CT, Ultrasound, Interventional, Vascular)

C & D

Radiology - Outpatient (X-ray, MRI) G

Research A

Rheumatology

(Internal Medicine Specialty Clinic) G

Surgical Specialty Clinic G

Vascular (Surgical Specialty Clinic) G

Vascular Lab (Room D224) C & D

Wound & Pain Clinic ( Rm. 2202A) B ment

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SECOND FLOOR

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THIRD FLOOR

DEPARTMENT

NEAREST

ELEVATOR

Agent Orange/Persian Gulf Registry Rm. 3320 A

Conference Room 3134 B

Employee/Occupational Health B

Family Waiting Room C & D

Inpatient Pharmacy B

Intensive Care Unit (ICU) C & D

Pre-Procedure Clinic Room E307 C & D

SSIU (ICU) C & D

Surgical Suite C & D

Ward 3B Inpatient Beds B ment

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FOURTH FLOOR

DEPARTMENT

NEAREST

ELEVATOR

Acupuncture check-in Room D455 C & D

Conference Room 4145 B

Cath Lab & Renal Check-in B

Hemodialysis (Room 4324) A

Minor Procedure/Acupuncture

Check-in Rm. D455 C & D

Pain Mgmt. Waiting Area C & D

Renal Dialysis Clinic B ment

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FIFTH FLOOR

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SIXTH FLOOR

DEPARTMENT

NEAREST

ELEVATOR

Conference Room D641 C & D

Executive Offices C & D

Gastrointestinal (GI) C & D

Home Health/Oxygen C & D

Pulmonary Function Labs C & D

Sleep Lab C & D ment

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BASEMENT

DEPARTMENT

NEAREST

ELEVATOR

Compensation & Pension (Topaz Clinic) G

Conference Rooms (NE, NW, SE, SW) G

Conference Room A0219 (in Education) G

Conference Room A0215 (in Education) G

Education G

Medical Library G

Medical Media G

Neuropsychology/Health Psychology (Topaz Clinic) G

Nuclear Medicine/PET-CT G

Psychology/ Health Psychology (Topaz Clinic) G

Public Affairs G

Recreation Therapy (Topaz Clinic) G

Topaz Clinic G ment

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Carl T. Hayden VA Medical Center 650 E. Indian School Road, Phienix, AZ 85012 602-277-5551

Community Resource & Referral Center

1500 E Thomas Ave . #106 Phoenix, AZ 85014

602-248-6040

Phoenix VA Health Care System Locations

Thunderbird VA

Midtown VA NE VA

SW VA

CRRC

Globe VA Health Care Clinic 5860 S. Hospital Dr.

Globe, AZ 85501 928-425-0027

Midtown VA Health Care Clinic 5040 N. 15th Ave.

Phoenix, AZ 85015 602-234-7080

Northeast VA Health Care Clinic 11390 E. Via Linda Rd. Ste.105

Scottsdale, AZ 85259 Phone: 480-579-2200

Northwest VA Health Care Clinic 13985 W. Grand Avenue, Suite 101

Surprise, AZ 85374 Phone: 623-251-2884

Payson VA Health Care Clinic 903 E Highway 260 Payson, AZ 85541

Phone: 928-468-2100 Or 928-468-2100

Show Low VA Health Care Clinic 5171 Cub Lake Road, Suite C380

Show Low, AZ 85901 Phone: 928-532-1069

Southeast VA Health Care Clinic 3285 S. Val Vista Dr.

Gilbert, AZ 85297

Phone: 480-397-2800

Southwest VA Health Care Clinic

9250 W. Thomas Rd.

Phoenix, AZ 85037

Phone: 623-772-4000

Thunderbird VA Health Care Clinic

9424 N. 25th Street

Phoenix, AZ 85021

Phone: 602-633-6900 ment

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Off-Site Overflow Parking Available at 3030 N. Central and 3443 N. Central.

See PAGE 17

VALET

PARKING

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Off-Site Parking Shuttle Schedule

6 a.m. - Shuttle starts at Mitchel lot

6:10 a.m.- Shuttle moves to Carl T. Hayden VA Medical Center

6:20 a.m. - Shuttle moves to Earl lot

6:30 a.m. - Shuttle moves to Mitchel lot

The cycle continues until 6:00 p.m.

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Phoenix VA Health Care System650 E. Indian School RoadPhoenix, AZ 85012(602) 277-5551www.phoenix.va.gov

August 2019