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Attachment B: FY 2020 Resettlement Support Center (RSC) Objectives and Indicators
RSCs are required to propose additional outcome-based indicators for each objective, including at least one indicator each for cultural orientation, scheduling & coordinating medicals, and coordinating departures under Objective #1.
Objective #1: RSC completes processing for refugee applicants in accordance with USRAP guidelines and the cooperative agreement.
| Indicator |
| Type |
| Target (annual) |
| Baseline |
| How measured/ documented/collected |
| Progress (to be reported quarterly) |
| Percent of target number of refugee applicants pre-screened |
| Output |
| 90% |
| [RSC specific] |
| WRAPS reports |
| Percent of circuit rides with an average score of 4 or 5 on the DHS Mission Support Feedback Form |
| Outcome |
| 100% |
| [RSC specific] |
| Collation of feedback form results |
Objective #2: RSC maintains program integrity and protects against fraud and malfeasance, in accordance with PRM Program Integrity Guidelines and the cooperative agreement.
| Indicator |
| Type |
| Target (annual) |
| Baseline |
| How measured/ documented/collected |
| Progress (to be reported quarterly) |
| Percent compliance with required measures under Program Integrity Guidelines |
| Output |
| 100% |
| [RSC specific] |
| Annual Program Integrity Compliance Report |
| Percent of staff and refugee applicants aware of fraud reporting channels |
| Outcome |
| 100% |
| [RSC specific] |
| Posting of literature, applicant and staff surveys |
Objective #3: RSC management provides oversight and support to maintain a trained and knowledgeable workforce.
| Indicator |
| Type |
| Target (annual) |
| Baseline |
| How measured/ documented/collected |
| Progress (to be reported quarterly) |
| Percent of RSC staff receiving on-boarding training, and specialized training as needed, to achieve USRAP objectives |
| Output |
| 100% |
| [RSC specific] |
| HR reports |
| Percent of staff able to demonstrate knowledge required to fulfil their job |
| Outcome |
| 100% |
| [RSC specific] |
| RSC quality check results |
Objective #4: RSC maintains professional and respectful services, environment, and communications with refugee applicants.
| Indicator |
| Type |
| Target (annual) |
| Baseline |
| How measured/ documented/collected |
| Progress (to be reported quarterly) |
| Percent of refugee applicant inquiries responded to within two weeks |
| Output |
| 75% |
| [RSC specific] |
| RSC logs, reports |
| Percent of refugee applicants reporting satisfaction with quality of interactions with RSC |
| Outcome |
| 85% |
| [RSC specific] |
| Refugee applicant surveys |
Department of State