Attachment B - Statement of Work StIgJanitorial Rv.pdf

SITE SPECIFIC STATEMENT OF WORK

Requirements: The following shall be performed at the frequency stated at our St. Ignace Ranger District Office and Warehouse located at Wl900 West US-2, ST. Ignace, MI 49781.

1. Twice weekly (Monday and Thursday):

OFFICE BUILDING:

Sweep or vacuum all hard floors (including elevator, janitor room and stairs). Mop all hard floors and remove all black marks (including elevator, janitor room, mechanical room and stairs; excluding hardwood in lobby) using products appropriate for the type of floor covering. Hardwood floor in lobby area shall be swept with broom or dust mop, or vacuumed with brush attachment (not beater bars). Damp mop floor using products appropriate for hardwood floor, do not wax. Turtle room in lobby shall be swept with broom or dust mop, and floor damp mopped floor with plain water or mild vinegar/water solution. Vacuum all carpeting and rugs.

Empty all trash receptacles, (trash receptacles shall be lined at all times), including large trash receptacle outside of back-door and front entrance. All trash is to be placed in the government provided dumpster located in back of the warehouse.

Clean and disinfect drinking fountains, sink in conference/lunch room, table and counter tops in conference/lunch room, team rooms, and reception counter top in lobby. Clean and disinfect all door handles and area around door handles. Clean glass on front entrance doors (inside and out) and glass on display cases with glass cleaner.

Restroom floors shall be damp mopped. Clean and disinfect toilets, toilet fixtures, urinals, sinks, and door handles. Mirrors shall be cleaned with glass cleaner. Replenish paper towels, toilet paper, and soap in dispensers. Replace burned out light bulbs.

WAREHOUSE:

Cleaning applies only to corridors, restrooms, vestibule and office in central area of warehouse. Sweep or vacuum all floors. Mop all floors using cleaning solutions suitable for type of floor covering. Empty trash receptacles. Empty all Recycling bins. Clean and disinfect ice maker and table tops. Clean and disinfect toilets, toilet fixtures, sinks, shower stall and door handles. Clean mirrors. Replenish paper towels, toilet paper, and soap in dispensers. Replace burned out light bulbs.

2. Monthly:

Wash only the outside of the windows in main conference/lunch room for months of June, July, August and September only. Dust furniture: all surfaces shall be dusted/cleaned (unless covered with business materials), such as, but not limited to: file cabinets, shelves, table tops, wall hangings, parts of the building forming flat surfaces, i.e., sills, ledges; chairs, and desks.

OFFICE AND WAREHOUSE:

Buff all hard floors except hardwood and turtle room. Remove floor mats at front and rear entrance, sweep and mop, replace mats. Wash all door kick plates with products appropriate for the material. Wipe down toilet partitions. Clean and disinfect restroom wastepaper receptacles and lunchroom wastepaper receptacle. Flush one gallon of hot water in restroom floor drains.

Attachment B - Statement of Work

3. Twice Yearly (Per COR):

Clean heating/cooling ventilation ceiling and floor grilles. Wash venetian blinds. Wash inside and outside of all office and warehouse windows. Wash all wall & floor areas in the rest rooms with disinfectant using suitable solutions for the type of wall and floor coverings. Stains on conference room chairs shall be pretreated prior to cleaning, cleaned and scotch guarded. Entire carpet and rugs to be scotch guarded after cleaned with rug cleaning equipment, extracting excess detergent and water. Arrangements should be made with Contracting Officers representative (COR) prior to carpet cleaning. COR will ensure that personnel have items removed from floor around desks.

4. Annual (Per COR)

Vacuum or dust with damp cloth all walls in the building within 70" of the floor and remove all marks. Strip, wax, and seal vinyl composite tile with products appropriate for the material. Dust trusses and lattice in front lobby and all picture frames. Clean all light fixtures, doors, and door frames, and door windows.

Cleaning Hours and Dates: Twice weekly and monthly services are to be performed between the hours of 6:00 pm and 6:00 am. Twice weekly services will be performed on Monday and Thursday of each week, monthly services will be performed on the last Thursday of the month, unless other arrangements are agreed to by the government and the contractor. All other services may be performed on weekends.

GENERAL STATEMENT OF WORK

CONTRACTOR RESPONSIBILITIES

The Contractor shall:

o Be responsible for the management and operational decisions to meet the quality standards required under this contract.

o Contractor shall submit a Custodial Work Schedule Plan within 15 days of contract award and must be approved by the Contracting Officer’s Representative (COR). This schedule will show dates of all tasks and deliverables listed in the Performance Work Statement section detailing, daily, weekly, monthly, semi-annual and annual work that will be performed.

o Implement an effective Quality Control Plan (QCP).

o Establish a Project Leader/Manager who is empowered to act with complete authority for the

Contractor and who is responsible for overall management and coordination of work under this contract. The Contractor shall furnish to the COR the Project Leader/Manager’s phone and e-mail contact information with the Custodial Work Schedule Plan.

o The Contractor shall prohibit employees from opening desk drawers or cabinets, or using telephones or office equipment provided for Official Government Use, including but not limited to computers and imaging equipment.

o The Contractor shall prohibit employees from cleaning or disturbing books or exposed documents on desks, tables, shelves, or file cabinets (will not move any documents to clean beneath).

o The Contractor shall prohibit employees from having children, other unapproved individuals or pets in the building during the performance of duties.

o The Contractor or Contractor’s designated Project Leader/Manager shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the COR.

CLEANING SCHEDULE

The janitorial services shall be performed in such a manner that there will be minimal interruptions to or interfere with the normal operation of Government business on the premises.

Daily & Weekly Services, Semi-Annual, Annual and As Needed Services: See individual requirements per location

Holidays: Janitorial services will not be required on Federal holidays. The services may be performed on a Saturday in lieu of the holiday, or other day if agreed upon by the COR.

SECURITY REQUIREMENTS AND BUILDING ACCESS

Contractor’s employees will be provided with access keys or access codes after complying with the AGAR 452.204-71, Alternate I, PERSONAL IDENTITY VERICATION OF CONTRACTOR EMPLOYEES (Oct 2007) and FAR 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011)

The contractor shall submit a list of names and background information of all employees who will have access to the buildings in performance of the contract and will submit this list prior to or with the Custodial Work Schedule Plan. This list needs to be kept current and resubmitted to COR when employees are replaced or substituted in the performance of the work under the contract. If the COR finds an employee unsuitable or unfit for his assigned duties, the contractor shall be advised immediately that such an employee cannot continue to work or be assigned work under the contract.

All applicable contractor employees requiring routine physical access to Federally-controlled facilities and/or routine access to Federally-controlled information systems must go through the identity proofing and registration process, must have been successfully identity proofed, and have a successfully adjudicated National Agency Check with (Written) Inquiries (NACI) or Office of Personnel Management (OPM)/National Security (NS) community background investigation to serve on the contract.

Key Control The contractor must establish and implement methods of ensuring that all keys / door codes that are issued by the Government are not lost, misplaced or used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated. In the event that a key is lost, stolen or duplicated, the contractor shall report the occurrence immediately and all locks and keys for that system shall be replaced by the Government and the total cost shall be deducted from the monthly payment due. The contractor shall develop procedures covering key and/or card control as well enforcement of relock procedures. This shall be incorporated in the Quality Control Plan.

MISCELLANEOUS REQUIREMENTS

The Contractor shall perform the following in conjunction with regular contract specifications on a daily basis:

a. Report fires and hazardous conditions either in person, by phone, or by note, depending on severity.

b. Lights shall be used only in areas where and at the time when work is actually being performed. Insure that all lights are turned off upon completion of cleaning the area.

c. Turn in lost items found to the reception desk or to the COR.

d. Check all doors to be sure they are secure before leaving for the evening. Report any unusual traffic in parking lots to the COR.

Water faucets or valves shall be turned off after the required usage has been accomplished.

Mechanical equipment controls for heating, ventilation, and air-conditioning system will not be adjusted by the cleaning crew workers.

Cleaning of carpet, floors, and counter tops will be performed according to manufacturer’s instructions or industry standards.

The Contractor shall perform the following services to provide for the safety and protection of building personnel and property against injury, molestation, loss and/or damage from any preventable cause, including, but not limited to: fire, theft, espionage, and sabotage.

Protect Government property, buildings, materials, equipment, supplies, records, and data against unauthorized access, loss, or damage.

Make a daily tour on each work-day to ensure that no smoldering, smoking, or burning materials are in trash receptacles or in trash handling room, or holding areas.

Establish a system for custodial force personnel to report potentially hazardous conditions and broken or slippery floor surfaces, etc.

Prepare reports of accidents and fires and submit to the COR; maintain and make available all records in connection with protection activities.

In the event of emergency or unusual occurrences adversely affecting the interest of the Government, summon appropriate assistance, such as the fire and/or police department, and immediately thereafter notify the COR.

Keys / dooe codes to the outside entrance doors and building keys will be issued only to the contractor.

PERFORMANCE WORK STATEMENTS

JANITORIAL DESCRIPTION, PERFORMANCE MEASUREMENT AND SCHEDULE

REQUIREMENT: RESTROOM SERVICES TASKS AND CRITICAL SUBTASKS

Cleaning Restrooms TWICE WEEKLY(unless Quality Standards specify alternate schedule)

QUALITY STANDARDS

-Restroom fixtures, shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors.

-A toilet bowl cleaner shall be used to remove stains from urinals and toilets.

-Cleaning utensils used to clean restroom toilets, urinals, walls, floors, and partitions shall not be used to clean any other part of the facility.

-Floor drains shall be cleaned and flushed with a disinfectant.

-Restroom stall walls shall be cleaned with germicidal solution once a week.

-Restroom floor shall be kept clean of dirt, stains and cobwebs and shall be disinfected.

ACCEPTABLE QUALITY LEVEL No more than 2 percent of all items listed under Restroom Services are missed.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 98 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Servicing Restrooms

TWICE WEEKLY

QUALITY STANDARDS

Inspect and replenish, supply dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, toilet seat covers and soap.

ACCEPTABLE QUALITY LEVEL

-No more than 2 percent of all items listed under Restroom Services are missed.

-The Contractor shall stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints

INCENTIVES/ DISINCENTIVES

-Completion within 98 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

REQUIREMENT - SPACE CLEANING TASKS AND CRITICAL SUBTASKS:

Sweeping/Mopping

TWICE WEEKLY

QUALITY STANDARDS

Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be free of all loose dirt, dust, streaks, smears, stains, and debris. This includes under walk-off mats.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Cleaning Carpets and Rugs

TWICE WEEKLY

QUALITY STANDARDS

-Carpeted areas and rugs shall be free of all loose soil and debris.

This includes under walk-off mats, in and around workspace areas.

-All tears, burns and raveling shall be reported to the Contracting Officer’s Representative.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Cleaning Lunchroom Area

TWICE WEEKLY

QUALITY STANDARDS

All areas, including counters, sink, tables, seating areas, wall behind trash receptacles shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks and soil.

Sink and refrigerator exterior shall be clean and sanitized. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, stains, and encrustation or mineral deposits.

Interior and exterior of microwave shall be wiped clean.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Low Dusting/Cleaning -to a height of seven feet above the floor) TWICE WEEKLY (unless Quality Standards specify alternate schedule)

QUALITY STANDARDS

-All furniture, walls, partitions, doors, radiators, equipment, horizontal ledges, photos, wall décor, mirrors, and sills shall be free of dust (using a feather duster) and smudges. This includes lobby/reception area.

-Drinking fountains shall be cleaned and disinfected. All surfaces of drinking fountains shall be free of stains, smudges, mineral deposits, and debris.

-Phone handsets shall be wiped down with germicidal solution on a monthly basis -Door knobs need to be cleaned with germicidal solution

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

High Dusting/Cleaning (seven feet or more above the floor level)

TWICE WEEKLY

QUALITY STANDARDS

-All surfaces shall be clean and free of dust and smudges.

-Includes ventilating and air conditioning grills, diffusers, etc.

-Includes fluorescent and incandescent light fixture lenses.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Emptying Waste Containers

TWICE WEEKLY

QUALITY STANDARDS

-All waste containers, including, but not limited to partitions, restrooms, lunchrooms and exterior auto receptacle, shall be emptied and free of waste and odors. Plastic liners for all trash containers shall not be torn, worn, or contain residue. Liner shall be fixed in trash container not to fall when objects are placed within. If liner is relatively clean and completely odor free, it may be re-used in lieu of a new trash liner.

-Items placed adjacent to waste containers and marked "TRASH" shall also be removed and disposed of.

-All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

-If trash receptacles are soiled, the receptacles shall be cleaned and washed with a mild soap and water solution.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

SMOKING RECEPTACLES

WEEKLY

QUALITY STANDARDS - Smoking receptacles located outside shall be empty and clear of waste and debris.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Cleaning Walk-off Mats

TWICE WEEKLY

QUALITY STANDARDS

-Walk-off mats shall be cleaned of excess debris.

-The mats shall be returned to their original locations afterwards.

-The Contractor shall report, in writing to the Contracting Officer Representative, all walk-off mats that are worn out to the point of being ineffective.

ACCEPTABLE QUALITY LEVEL

12+ Missed occurrences (of any combination of task/subtask under “Space Cleaning” will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

REQUIREMENT - OTHER SERVICES TASKS AND CRITICAL SUBTASKS:

Windows and Glass Cleaning

QUALITY STANDARDS

- Front entrance glass shall be clean and clear - interior and exterior - weekly.

-All other washed glass shall be clean and clear on both sides of exterior building windows -semiannually.

-Window sashes, sills, woodwork, and other surroundings of interior glass shall be wiped clean.

-Both sides of all windows will be washed during the same inspection period.

-Schedule will be approved by the COR.

ACCEPTABLE QUALITY LEVEL No more than 5 percent of the total surface area of the glass is improperly completed.

MEANS OF MEASUREMENT COR inspections and verification.

INCENTIVES/ DISINCENTIVES

-Completion within 95 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Buffing and Waxing

SEMIANNUALLY

QUALITY STANDARDS

-Floors shall have a uniform gloss finish free from dirt, traffic marks, and stains.

-Furniture or other equipment moved during floor stripping and re-waxing shall be returned to their original positions.

ACCEPTABLE QUALITY LEVEL

-No more than 5 percent of the total surface area is improperly completed per building.

-No more than two validated customer complaints.

MEANS OF MEASUREMENT -Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 95 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

Washing Venetian Blinds

ANNUALLY

QUALITY STANDARDS

-Wash all Venetian blinds on both sides and rehang within three working days.

-Defective cords shall be reported to the COR who will make arrangements for replacement under additional services.

-Cords shall be clean.

ACCEPTABLE QUALITY LEVEL No more than 5 percent of the Venetian blind assembly is improperly completed.

MEANS OF MEASUREMENT COR inspections and verification.

INCENTIVES/ DISINCENTIVES

-Completion within 95 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

Work that needs to be re-performed shall be at no additional cost to the Government.

SERVICE CALL WORK

WEEKLY

QUALITY STANDARDS

- Provide labor and material to perform unscheduled custodial services that are brief in scope.

-The Contractor shall provide adequate procedures for receiving and responding to service calls made during regular working hours.

ACCEPTABLE QUALITY LEVEL

-No more than 10 percent of all calls are missed.

-15+ Occurrences will be considered Unsatisfactory Contract Performance.

MEANS OF MEASUREMENT

- The Government will receive service call requests from employees and notify the Contractor of the work required.

-Random monthly inspections by the COR.

-Validated customer complaints.

INCENTIVES/ DISINCENTIVES

-Completion within 90 percent of allowed contract time (with no defects), contractor will be considered eligible for additional option periods, if options are exercised.

-Performance Rating may be rated as “Exceptional” for future work with Government.

-Work that needs to be re-performed shall be at no additional cost to the Government.

TRASH AND RECYCLING

Trash: The Contractor shall notify the COR of any prohibited or unauthorized items observed in the trash receptacles, including the utility-provided dumpster(s) on site. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, batteries (nickel-cadmium and small, sealed lead acid batteries in electronic equipment, mobile phones, portable computers, and emergency lighting). In addition, electronic equipment such as computers and printers shall not be discarded in the trash containers.

Recycling: It is the intent of the Government that recycling programs shall be used to keep the maximum amount of material from the landfill through aggressive recycling. The Government participates in recycling paper, plastic, glass and metal products. All recycle collection containers will be clearly marked and not mixed with trash.

Dumpsters: All solid waste, trash and debris shall be emptied into the appropriate containers with no overflow of these materials in the area around the container. Any overflow of materials from containers and dumpsters to ground shall be picked up by the Contractor.

GOVERNMENT FURNISHED PROPERTY

The Government will furnish space within the building for the Contractor’s operational requirements. This space must be kept neat and clean and at expiration of the contract it will be in the same condition as at the time of entering into the contract. The Contractor is responsible for any and all repairs or replacement of equipment that is used by the Contractor and furnished by the Government.

Space in the building will be assigned to the Contractor for use and storage of inventoried bulk supplies, equipment, and replacement equipment that will be used in the performance of work under this contract. The Contractor shall maintain this space in neat and orderly condition. The Government will not be responsible in any way for damage or loss to the Contractor’s stored supplies, materials, or replacement parts or equipment.

No reactive, flammable, or explosives such as aerosol cans with flammable propellants or gasoline will be stored in the building. Government property shall remain the property of the Government in all respects.

Government property shall be used only in direct operations of providing Contractor services and shall not be used in any manner for any personal advantage, business gain, or other personal endeavor by the Contractor of the Contractor’s employees. The Government will furnish all utilities.

CONTRACTOR FURNISHED SUPPLIES AND EQUIPMENT

The Contractor shall provide all necessary supplies needed for the performance of the work of this contract in a timely manner. Lack of Contractor furnished supplies or materials shall not be considered an acceptable cause for non-performance of this contract. The Contractor shall be responsible for ordering, determining inventory levels, processing receipts, storing materials, etc.

The Contractor shall furnish all necessary cleaning equipment including: floor scrubbing machines or equipment; waxing and polishing machines or equipment; vacuum cleaners equipped with High Efficiency Particulate Air (HEPA) filters; and all other equipment that may be needed for the performance of work under this contract. Such equipment shall be of the size, type, and condition customarily used in this work, shall conform to all applicable safety codes, and shall meet the approval of the COR. All equipment must be properly guarded and meet all applicable OSHA standards. Floor machines should be equipped with active vacuum attachments to capture fine particles. Filters should be replaced as necessary and in accordance with manufacturer’s directions. The Contractor shall immediately stop using equipment that needs repair. Repair or replacement of damaged equipment must be made within 48 hours. Equipment will be used only for its intended purpose. Contractor shall never use any equipment that has not been approved by the COR, in need of repair, or unsafe.

A minimum two-week supply of restroom supplies shall be kept on site. No flammable liquids shall be stored in the buildings.

It is the responsibility of the Contractor to remove all supplies and equipment on the last day of contract. All items remaining at the Saint Ignace Ranger District office after the last day of the contract will be considered Government property.

If at any time during the contract supplies are depleted or running low creating safety and health concerns the contractor will be liable for any cost to the Government for purchasing required supplies.

PRODUCTS WITH RECOVERED-MATERIAL CONTENT

The offered products must meet requirements as stated below:

o Disposable paper products: The disposable paper products must contain 100% recovered materials with at least 30% post-consumer material.

o Plastic trash liners: Plastic trash bags and other liners with a minimum of 30% post-consumer recycled content.

o General purpose industrial wipes: The general purpose industrial wipes must contain 100% recovered materials with at least 40% post-consumer content.

BIOBASED PRODUCTS

The Contractor must comply with Section 9002 of the Farm Security and Rural Investment Act of 2002 (FSRIA), Executive Order (EO) 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” and the Federal Acquisition Regulation to provide biobased products.

The Contractor shall utilize products and materials made from biobased materials (e.g. biobased cleaners, biobased degreasers, floor wax, etc.) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

For the biobased content products evaluation, all non-chemical products proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Biobased Products List (DBPL) whenever practicable. Contractors should provide data for their biobased solvents and cleaners to document biobased content, and source of biobased material (i.e. particular crop or livestock). Any material which the COR suspects does not meet Federal specifications or standards shall be tested at the Contractor's expense by an independent testing laboratory qualified to perform such tests as are required. A copy of the laboratory report giving the results of the test and a sample of each product, if requested, shall be submitted to the COR.

These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use.

Within 15 days of contract award, the Contractor shall submit to the COR a list giving the name of the manufacturer, the brand name, and Material Safety Data Sheets with the intended use of each of the materials the Contractor proposes to use in the performance of the work. Contractor shall not use any materials which the COR determines to be unsuitable for said purpose, or harmful to the surfaces to which it is to be applied. Any material which the COR suspects of not meeting safety standards shall be tested by a recognized testing laboratory at the Contractor's expense.

The Contractor shall, as part of their Quality Control Plan, develop and maintain a low impact environmental cleaning fluid and housekeeping policy that addresses sustainable cleaning and hard flooring coating systems products and the utilization of concentrated cleaning products.

The following is an example list of products that may be used in this contract for custodial services for which biobased products are available. The list is not all inclusive. It is desirable that vendors be able to supply the greatest number of biobased products listed meeting the health and environmental specifications.

All-purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Carpet shampoo Floor finish Gum remover Floor finish restorer Disinfectant sanitizer Floor sealer Extraction fluid Furniture polish Floor stripper Glass cleaner Neutral cleaner (liquid) Grout sealer Stain remover Stainless steel polish Air freshener including dispenser Toilet bowl cleaner Bathroom cleaner White board cleaner Brass polish/cleaner Wood floor cleaner Chrome polish/cleaner Laundry detergent Liquid hand soap including dispenser Cream cleaner Lime and scale remover (tub and tile cleaner) Solvent

Biobased products that are designated for preferred procurement under USDA’s BioPreferred program must meet the required minimum biobased content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their biobased products such as biobased content. In addition to the biobased products designated by the U.S. Department of Agriculture in the BioPreferred Program, the Contractor is encouraged to use other biobased products. The Contractor shall comply with the provision at FAR 52.223-1, Biobased Product Certification. The Contractor shall comply with the clause at FAR 52.223-2, Affirmative Procurement of Biobased Products under Service and Construction Contracts.

SAFETY

The Contractor shall provide for the safety and protection of building personnel and property against injury, molestation, loss and/or damage from any preventable cause, including, but not limited to: fire, theft, espionage, and sabotage.

The Contractor shall protect Government property, buildings, materials, equipment, supplies, records, and data against unauthorized access, loss, or damage.

Safety Hazards inherent to Janitorial work includes but is not limited to slips and falls, exposure to cleaning chemicals and solvents, hand or eye injuries, and electrical hazards from use of electrical-powered equipment that could lead to minor and even serious injury or loss of life for the contractor and contractor employees.

Contractor or contractor employees shall follow standard Safety and Security requirement such as notify law enforcement/Dial 911 when unauthorized or suspicious person(s) are seen on premises or break in suspected.

If Fire Alarm goes off, exit building; call 911, and then call COR. For other alarms, call COR. Contractor is responsible for awareness of and compliance with all safety requirements of cleaning products proposed for use.

Contractor shall provide a written, job-specific Safety Plan identifying and addressing site specific hazards including mitigation measures for review and approval at the pre-work meeting.

Contractor must monitor observance of "Rules and Regulations Governing Public Buildings and Grounds," which are posted in the building. Problems in this regard should be reported to the COR.

Safe Working Environment: The Contractor must maintain a safe working environment for its employees and customers. The Contractor must establish a system for custodial force personnel to report potentially hazardous conditions and broken or slippery floor surfaces, etc. The Contractor must maintain a stock of safety equipment and hazard signs to meet all safety regulations such as, but not limited to, “wet floor”, “danger”, etc., and other items as applicable to the task/work being performed and as required by OSHA regulations.

The Contractor shall provide adequate first-aid supplies and equipment for the number of personnel and the type of operations at the site.

Accident Reporting: The Contractor shall report all accidents/injuries to the COR as soon as possible and assist and cooperate fully with the COR and other officials, as required, in the investigation of the accident. The contractor must maintain and make available all records in connection with protection activities.

Emergency Instructions: The Contractor shall post telephone numbers and reporting instructions for ambulance, physician, hospital, fire department, police, and hazardous spill-response agencies in a designated location and in a manner easily understood by contract personnel. In the event of emergency or unusual occurrences adversely affecting the interest of the Government, summon appropriate assistance, such as the fire and/or police department, and immediately thereafter notify the COR.

Personnel Protective Equipment (PPE): The Contractor shall provide its personnel with PPE as required by the nature of the assigned activities. The Contractor shall inspect and maintain PPE before use and on a periodic basis to ensure safe operation. As appropriate, personal items must be cleaned, sanitized, and repaired, before being issued to another individual.

Prevention of Personal Injury/Property Damage: The Contractor shall implement all reasonable actions to prevent personal injury to its employees, occupants, or visitors and or damage to property. This includes, but is not limited to, the posting of sufficient and adequate signs to warn occupants of possible hazards (e.g., floor maintenance in progress) and or restricting or limiting the flow of pedestrian traffic within certain areas while work is in progress.

Environmental compliance and hazardous materials: After ten (15) days from contract effective date, the Contractor shall submit copies of Material Safety Data Sheets (MSDS) for all products used in the performance of this contract to the COR for approval.

The Contractor shall never store or use a product or material which the COR has not approved.

The Contractor will be responsible for ensuring that the products or materials are used for their intended purpose and cause no harm to humans, building materials, or landscape. The Contractor shall assume responsibility for compliance with all applicable Federal, State, and local laws, regulations and requirements regarding environmental protection and hazardous materials, including preparing all appropriate compliance documentation, submitting required reports, and obtaining all necessary permits. The Contractor shall be held liable for all fines and penalties imposed by environmental regulators for their non-compliance of applicable Federal, state, and local laws, regulations, requirements, and permits.

Personnel: Access to a Government facility shall be limited to only those individuals employed by the Contractor. While cleaning, no building shall be left unlocked. Contractor shall not admit others to the buildings. The Government reserves the right to remove any Contractor employee or awardee that is, in the Government’s estimation, a security risk for the Government. The personnel employed by the Contractor shall be trained and qualified in the services required under this contract.

STANDARDS OF CONDUCT

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to his employees as may be necessary. The Contractor is responsible for ensuring that his employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones. Each employee is expected to adhere to standards of behavior that reflect favorably on his/her employer, and the Federal Government.

No smoking is allowed in the building. The Contractor is strictly prohibited from having any non-employee persons on the premises (including the parking areas) to either work or accompany the contract-employees during the performance of this contract. The Contractor or employees shall not bring children to the premises while the work is being performed. The Contracting Officer or representative may request the Contractor to immediately remove any employee(s) from the work site. The Contractor must comply with any removal request. The Contractor is responsible for providing replacement employee(s) in cases where contract employee(s) are removed from working at the work site or on the contract.

For clarification, a determination to remove an employee will be made for, but is not limited to, incidents involving the most immediately identifiable types of misconduct or delinquency as set forth below:

o Failure to receive a suitability determination, temporary clearance, or clearance from Government or a tenant agency.

o Violation of Federal, State, or local law.

o Violation of the Rules and Regulations Governing Public Buildings and Grounds, 41 CFR 101-20.3. This includes the carrying or possession of explosives, or items intended to be used to fabricate an explosive or incendiary device.

o Neglect of duty, including sleeping while on duty, unreasonable delays, or failure to carry out assigned tasks, conducting personal affairs during official time, refusing to render assistance, or cooperate in upholding the integrity of the security program at the work site.

o Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records.

o Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, fighting, or participation in disruptive activities, which interferes with the normal efficient operations of the Government.

o Theft, vandalism, immoral conduct, or any other criminal actions.

o Selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects while in or on Federally-controlled property.

o Improper use of Government identification.

o Unauthorized use of communication equipment on Government property.

o Violation of security procedures or regulations.

o Violation of Title 18, U.S.C., Section 930, which prohibits the knowing possession or the causing to be present of firearms or other dangerous weapons in Federal facilities and Court facilities.

MISCELLANEOUS REQUIREMENTS FOR CONTRACTOR

Contractor shall not use telecommunications equipment except with written approval of the COR.

Contractor or contractor employees shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

Contractor or contractor employees shall not turn off, or unplug, Government equipment without prior approval by COR. Contractor or contractor employees shall report any noted hazardous conditions or items in need of repair such as inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, etc.

Any observed hazardous material, or Universal Waste materials, in trash or recycling receptacles shall be reported to COR. Contractor or contractor employees shall turn in lost and found articles to the COR.

The contractor shall perform the following in conjunction with regular contract specifications on a daily basis:

o Lights shall be used only in areas where and at the time when work is actually being performed. Insure that all lights are turned off upon completion of cleaning the area.

o Check all windows and doors to be sure they are secure before leaving. Report any unusual traffic in parking lots to the COR.

Water faucets or valves shall be turned off after the required usage has been accomplished.

Cleaning of all flooring and countertops will be performed according to manufacturer’s instructions or industry standards.

QUALITY CONTROL / QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Contractor shall provide a Quality Control Plan (QCP) as part of this Technical Proposal.

The Plan must demonstrate how the Contractor shall assure that quality of performance meets the objectives and requirements of the contract. The QCP shall specify:

o How quality will be monitored to ensure performance standards are met;

o How the work will be supervised;

o Identify the personnel responsible for performing quality control;

o How results of the monitoring will result in quality performance;

o Create a checklist or plan for inspection of the building that covers all services stated in the

Performance Work Statements;

o A system to ensure that the Contractor’s employees are notified of any deficiencies in their area of responsibility;

o A plan to monitor and correct customer complaints;

o A plan for immediately forwarding customer complaints that are not the responsibility of the

Contractor to the COR;

o A procedure for key control or building access code control; and o Biobased cleaning policy.

Contractor Quality Control Inspection The Contractor shall assure that performance meets contract specifications, in accordance with FAR 52.212-4, Contract Terms and Conditions -- Commercial Items, paragraph (a), prior to requesting the Government to inspect for payment or acceptance. The Contractor shall contact the Contracting Officer upon completion of a unit. The Contracting Officer may observe the Contractor’s inspection at any time and shall otherwise have unlimited access to the inspection data.

Failure by the Contractor to implement the approved plan and pursue it diligently from the commencement of the contract may be considered grounds for default.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Introduction: The purpose of this Quality Assurance Surveillance Plan or QASP for custodial services is to layout in advance what this agency will do to assure that the Contractor’s performance meets the baseline established by the contract in terms of technical requirements, schedule, quality and cost. The QASP provides the basis for the Contracting Officer's Representative (COR) to evaluate the Contractor's performance. The oversight provided for in the QASP and in the contract will help to ensure that the performance levels mandated by the Performance Work Statement are attained throughout the contract term and/or by its end.

Further, QASP provides the COR with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the required annual past performance evaluations. A copy of this QASP will be furnished to the Contractor so that any concerns the Contractor may have can be addressed prior to commencement of work.

Functions of the QASP: The QASP is composed to convey the following:

o The roles and responsibilities of Government officials o The evaluation methods that will be employed by the Government in assessing the Contractor’s performance and o The monitoring forms used to evaluate and document the Contractor’s performance.

Government Roles and Responsibilities: The “technical” Government personnel who will use the QASP is the Contracting Officer Representative (COR). The COR has main technical responsibility for overall performance management of the contract. The COR has the lead in monitoring, assessing, recording and reporting the technical performance of the Contractor. The COR will be the main interface with the Contractor about performance and work closely with the Contractor’s Project Leader/Manager. On the other hand, the Contracting Officer (CO) makes all the key contractual decisions in obligating the Government. Thus, the COR also will keep the CO informed about the emerging performance and seek the CO’s advice and input for non-technical issues that arise.

In carrying out performance monitoring, the following responsibilities are to be noted:

o Inspection can be done at all times and places so long as not to disrupt the Contractor’s effort.

o If the COR discovers performance deficiencies, the Contractor is given the first right to make the corrections.

o If the Contractor is not able to make corrections, either:

The Government or a third party can do so at the Contractor’s expense or The Government can accept the performance and seek an equitable adjustment.

o Acceptance acknowledges that the performance conforms to the requirements and that the Government will take title and ownership of the outputs.

o The ultimate determinant of performance is what is in the contract.

NOTE: The Contractor has a key responsibility here as well: namely, to have a Quality Control Plan in place and be using it to assure the proper performance by correcting deficiencies as performance emerges. The COR (through the CO) can request a copy of the Quality Control Plan at any time.

Performance Evaluation Methods: The primary functions that the COR will carry out are performing inspections, handling nonconformance and acceptance. These functions will be done to the tasking and deliverable facets of the effort. Specifically, such duties will entail the following:

o Carry out periodic inspections by establishing an Inspection Schedule using the Quality checklists from the Contractor’s Quality Control Plan (as appropriate) and/or the set of Government Performance Requirements Summaries.

o Random Inspections will be done on a monthly basis by the COR or evaluator not to exceed four (4) times per month. Report findings obtained from the periodic inspections to the Contracting Officer.

o Use the Contract Discrepancy Report Form (see below), which will be provided to the Contractor, to

(1) Communicate discrepancies discovered during the periodic inspections; (2) note the impacts of what was not completed, and any recommendation for rework or re-performance; and (3) follow up to ensure non-conformances are corrected.

o Hold weekly review meetings.