Attachment_B_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

Neal Smith National Wildlife Refuge Janitorial Service

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Janitorial Services at the Neal Smith

National Wildlife Refuge Visitor Center and Administrative Office building, in addition to two outdoor vault toilets located at 9981 Pacific Street, Prairie City, Iowa. (One vault is located in the parking lot located 100 yards south of the Visitor Center on W 117th St Street.) The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the

Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Neal Smith National Wildlife Refuge requires janitorial services four times per week throughout the contract period in the Visitor Center and Administrative Office area. The contract also includes cleaning two outdoor vault toilets three times per week. Work in the Visitor Center and administrative office building will only take place during hours of operation when staff are scheduled to be working. Cleaning of the vault toilets may take place after hours.

1.3 Objectives:

Clean and sanitize designated areas in the Visitor Center and administrative office area to be free of obvious surface dust, dirt, debris, trash, streaks, and smudges.

Clean two outdoor vault toilets to be free of obvious surface dust, dirt, debris, and trash. Replace consumables as needed.

Present an overall appearance of cleanliness.

1.4 Scope: Contractor will provide janitorial services as outlined under Specific Tasks listed below to maintain the cleanliness of the Neal Smith National Wildlife Refuge Visitor Center and the Administration

Area four times per week and Outdoor Vault Toilets three times per week. Hours and days of service will be agreed upon prior to the start of the contract.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year beginning 02/01/2022

– 01/31/2023, and two (2) 12 month option years. The Period of Performance reads as follows:

Base Year

Option Year I

Option Year II

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor may not perform duties during observed federal holidays, except cleaning of the two outdoor vault toilets may be cleaned during observed federal holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day

Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of

8:00 a.m. and 4 p.m. Monday thru Saturday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. A sign-in/sign-out log will be used to record entry and exit times and dates. The log will remain at the Neal Smith National Wildlife Refuge. Any variance in the hours of work scheduled needs to be communicated to the contracting officer representative as soon as possible. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Neal Smith

National Wildlife Refuge Visitor Center and Administrative Office, 9981 Pacific Street, Prairie City, Iowa.

One outdoor vault toilet is located in the parking lot located 100 yards south of the Visitor Center on W

117th St Street, Prairie City, Iowa.

1.6.6 Type of Contract: The government will award a firm fixed price purchase order.

1.6.7 Security Requirements: N/A

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. N/A

1.6.7.3 Lock Combinations. N/A

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative

(COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: Carla

Dykstra, Administrative Officer, Scott Gilje, Refuge Manager and Neil Baalman, Wildlife Refuge

Specialist. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. and 4:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below: N/A

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel N/A

1.6.14 Other Direct Costs N/A

1.6.15 Data Rights N/A.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD N/A

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: The Government will provide storage space on the inside dock area for contractor’s cleaning equipment needed to complete the tasks assigned. This includes mops, rags, brushes, paper towels and power equipment, such as a motorized vacuum cleaner. The equipment must be clearly marked with the contractor’s name. The Government will not be responsible in any way for damage or loss of parts or equipment.

3.3 Utilities: The Government will provide electricity to operate electrical equipment as needed to perform the assigned tasks. All electrical equipment used by the Contractor shall meet all safety requirements of this contract and shall be UL approved. This equipment shall operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits. Inoperable equipment is not cause for cleaning work not to be performed. The Contractor shall furnish and use beater bar type vacuums for carpeted floors. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: N/A

3.5 Materials: The Government will provide:

Cleaning Compounds such as toilet bowl cleaner, floor cleaner, glass cleaner, etc.

Disinfectant

Toilet Paper

Liquid Soap

Sanitary Napkins and Napkin Container Liners

Urinal and Toilet Deodorant Cakes

Trash Can Liners

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: Contractor shall furnish all supervision, labor, supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3. Materials: The following supplies shall be provided by the Contractor:

Mops, rags, brushes

Paper towels for cleaning

4.4. Equipment: The Contractor shall provide:

Power Equipment as needed, such as motorized vacuum cleaner

All applicable Contractor-furnished equipment shall include bumpers/guards to prevent marking or scratching of fixtures or building surfaces.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for cleaning the Visitor Center, Administrative

Office area and two vault toilets per the guidance shown below.

5.2. Visitor Center Entrance, Staff Entrance, Mudroom Entrance, Reception and Corridor Area shall be free of obvious surface dust, dirt, debris, trash, streaks, and smudges, and present an overall appearance of cleanliness. Interior glass doors and windows (excludes upper story) shall be free of obvious dust, dirt, spots, or smudged surfaces. Window sashes, sills, woodwork and metal surfaces shall be free of dust and grime. Counters, display racks, wood/glass surfaces, corners, crevices, moldings and ledges shall be dusted and free of cobwebs and debris. Floor shall be free of obvious removable spots, stains, dirt, mud, debris, gum, and crusted material. Floors shall be damp mopped as the only method of wet cleaning, using a disinfectant cleaner. Floor mats shall be vacuumed and swept under during each visit. Trash shall be collected and placed in the outside dumpster. Trash containers shall be lined and kept relatively free of trash.

5.3. Guest and Staff Restrooms shall be cleaned during each visit with a disinfectant cleaner. Fixtures, metal chrome surfaces, sinks, mirrors, counter tops and dispensers shall maintain a high level of luster, if applicable, and be free of dust, mold, mildew, streaks, rust, and encrustation. Urinals and toilet bowls shall be cleaned as far into the trap as possible and under the inside rim with disinfectant cleaners. Cleaning shall include the seat, interior/exterior of bowl and flush valve. Partitions, doors, vents, lockers, benches and walls shall be free of dust and dirt, fingerprints and hand smudges. The full surface area of all stall partitions and doors shall be damp wiped with a disinfectant cleaner. Restroom supplies, including liquid soap dispensers, shall be replenished as needed to maintain an adequate supply at all times. Sanitary napkin disposal containers shall be emptied, cleaned, disinfected and lined. Baby changing stations shall be disinfected. Restrooms shall be free of discarded material and trash receptacles shall be lined and kept relatively free of trash. Flooring and base molding shall be free of dirt, debris, all types of marks and foreign matter, damp mopped using disinfectant cleaner. Entry door handles on the main restroom doors shall be damp wiped with a disinfectant cleaner. Weekly, pour a gallon bucket of water down the floor drains in all restrooms to remove odor from sewer gases. Malfunctioning toilets or water faucets should be reported to the CO/COR and tagged “Out of Order”.

5.4. Visitor Center Education Area, Exhibits, and Theater shall be free of obvious surface dust, dirt, debris, carpet stains, trash, streaks, cobwebs and smudges, and present an overall appearance of cleanliness.

Windows (excludes upper story) will be free of obvious dust, dirt, oil spots, or smudged surfaces. Window sills, woodwork and bench surfaces shall be free of dust and grime. Carpets shall be free of obvious removable spots, stains, soiled traffic pattern, dirt, debris, gum, and crusted material. Vacuuming and spot cleaning will be done at least twice each week. Exhibits shall be cleaned using the guidelines outlined in

Attachment A – Cleaning of Exhibit Surfaces. Theater benches and floor shall be free of obvious dirt, trash and dust.

5.5. Indoor Eating Area shall be free of obvious dirt debris and extraneous matter. Trash shall be collected and placed in the dumpster outside. Trash containers shall be lined and kept relatively free of trash.

Interior glass doors and windows (excludes upper story) will be free of obvious dust, dirt, oil spots, or smudged surfaces. Window sashes, sills, woodwork and shelving shall be free of dust and grime. Vending machine glass shall be free of obvious smudges and spots. Tables shall be wiped with a disinfectant cleaner during each cleaning. Seats shall be free of dirt, debris, and foreign matter and wiped with disinfectant cleaner each cleaning. Flooring shall be free of dirt, debris, foreign matter and damp mopped using a disinfectant cleaner.

5.6. Offices – Administrative Area shall be free of obvious dirt debris and extraneous matter. Trash shall be collected and placed in the dumpster outside. Trash containers shall be lined and kept relatively free of trash. Weekly vacuum all carpet and area mats. Spot clean walls, doors and doorframes. Dust all tables, file cabinets, windowsill and other flat surfaces. Sanitize telephones, light switches and door handles.

5.7. Vault Toilets shall be shall be free of obvious dirt debris and extraneous matter. Spot clean and sanitize walls, doors, doorframes and any touched surfaces. Restock toilet paper and hand sanitizer. Sweep and mop floors with disinfectant.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) N/A

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment A: Cleaning of Exhibit Surfaces

7.2. Technical Exhibit Listing 1: See Below

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be

“Zero deviation from standard”)

Method of

Surveillance

PRS # 1.

The contractor shall provide an on-site supervisor who shall be responsible for the competent performance of cleaning the facilities outlined in the contract.

The contractor shall follow guidelines listed in the contract to present a clean and sanitized facility.

The Government will document in writing, those instances where the guidelines for cleanliness of the building have not been met.

An internal, random inspection will take place throughout the facility, any deficiencies will be provided with a written notice.

PRS # 2

The contractor shall consistently adhere to the schedule established to be on-site to perform cleaning duties.

The contractor shall be on-site during scheduled hours unless notice has been provided 24 hours in advance.

100% compliance unless an emergency situation occurs.

A sign-in/sign out log will be kept on-site and hours shown will be verified weekly.

PRS # 3

The contractor shall perform all duties in a safe manner, observing all necessary safety precautions.

The contractor shall be knowledgeable regarding safely using cleaning solvents and wear proper personal protective equipment as needed.

100% compliance. All accidents/ incidents will be reported within 24 hours of occurrence.

PRS # 4