Attachment B - Objectives and Indicators Table Template.docx
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- Opportunity number
- SFOP0008932
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Objectives and indicators table
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Attachment B: FY 2023 Resettlement Support Center (RSC) Objectives and Indicators Table Template In addition to the standardized indicators below, applicants are required to propose at least one additional outcome-based indicator for each of the four objectives below. Of the four or more additional indicators, one indicator per year must be related to a) cultural orientation, b) scheduling and coordinating medicals, and c) coordinating departures with the International Organization for Migration (IOM). Applicants may include additional objectives and indicators if they choose. In addition, the Bureau of Population, Refugees, and Migration (PRM) reserves the right to add or change indicators in consultation with applicants during final negotiations prior to award of the cooperative agreement.
Objective #1: RSC completes processing for refugee applicants in accordance with U.S. Refugee Admissions Program (USRAP) guidelines and the cooperative agreement.
| Indicator |
| Type |
| Target (annual) |
| Baseline |
| How measured/ documented/collected |
| Progress (to be reported quarterly in program reports) |
| Percent of target number of refugee applicants pre-screened |
| Output |
| 90% |
| [RSC specific] |
| START reports |
| Percent of circuit rides with an average score of 4 or 5 on the Department of Homeland Security (DHS) Mission Support Feedback Form |
| Outcome |
| 100% |
| [RSC specific] |
| Collation of feedback form results |
| RSC passes quality control checks performed by PRM/Refugee Processing Center (RPC) staff on RSC cases to verify the RSC is following USRAP START processing guidance and has not deviated from this guidance without formally documented approval from PRM as required in RSC local Standard Operating Procedures (SOPs) |
| Outcome |
| 100% |
| [RSC specific] |
| RPC START Usage Monitoring Report Results |
Additional required indicator related
Outcome
Objective #2: RSC maintains program integrity and protects against fraud and malfeasance, in accordance with the PRM Integrity and Compliance module.
| Percentage extent to which RSCs are deemed compliant with PRM’s Integrity and Compliance module based on PRM’s review of RSC annual compliance reports |
| Output |
| 100% |
| [RSC specific] |
| Annual Program Integrity Guidelines Compliance Report |
| Percent of staff and refugee applicants aware of fraud reporting channels |
| Outcome |
| 100% |
| [RSC specific] |
| Posting of literature, applicant, and staff surveys |
Additional required indicator
Outcome
Objective #3: RSC management provides oversight and support to maintain a trained and knowledgeable workforce.
| Percent of RSC staff receiving on-boarding training, and specialized training as needed, to achieve USRAP objectives |
| Output |
| 100% |
| [RSC specific] |
| HR reports |
| Percent of staff able to demonstrate knowledge required to fulfil their job |
| Outcome |
| 100% |
| [RSC specific] |
| RSC quality check results |
START Knowledge Usage Reports provided by RPC
Additional required indicator
Outcome
Objective #4: RSC maintains professional and respectful services, environment, and communications with refugee applicants.
| Percent of refugee applicant inquiries responded to within two weeks |
| Output |
| 75% |
| [RSC specific] |
| RSC logs, reports |
| Percent of refugee applicants reporting satisfaction with quality of interactions with RSC |
| Outcome |
| 85% |
| [RSC specific] |
| Refugee applicant surveys |
Additional required indicator
Outcome
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