Attachment B_Acceptable Quality Level.pdf

Requirement Acceptable Quality Level

On-time Delivery

Deliver 99% of all orders on time (within 45 days of placing the order). The contractor is responsible for informing the COR in writing if delivery will be delayed for any reason. The contractor shall provide a reason for the delay no later than 10 days before the order’s due date

Repair and Return

Repair 99.5% of all items returned for repair correctly and within 30 days of receipt.

The contractor shall inform the COR no later than 3 days prior to the repair’s due date and provide a reason for the delay.

Warranty Support

90% of all single unit items shall operate properly in accordance with contract and product specifications during the warranty period.

If it is determined that ten percent or more of the new radios are not meeting the manufacturer’s specifications (and the contract requirements) the Contractor shall pay for all transportation (to and from the government facility) and correct the deficiencies at no cost to the Government.

In addition, the Contractor shall submit a plan to correct the deficiencies within 14 days of notification and the Government will approve the plan within 14 days of receipt. The contractor shall implement the plan within 90 days of notification.

Certificate of Conformity

The supplier shall provide for each supply a Certificate of Conformity (CoC) certifying that the product complies with the contractual requirements. The CoC shall include the following information as a minimum:

• Reference to the REACH PO number

• Manufacturer’s Part Number

• Applicable data for product traceability (quantity, S/N, batch nr, manufacturing date, … etc.)

• Explicit declaration of compliance with contractual requirements

• Shipment date of the supply

• Compliance with John S. McCain National Defense Authorization Act for Fiscal Year 2019 - Sec 889

Counterfeit Parts

To prevent the supply of counterfeit parts, the supplier shall ensure REACH has the full traceability of the sources used for the procurement of materials and components, and the availability of the related documentation chain.

Limited Life Materials

Residual life:

Unless otherwise requested in the PO, limited life materials shall have, upon receipt in REACH, a residual life of not less than 80% of the useful life indicated by the manufacturer.

Manufacturing and Expiry Date:

In the case of limited life materials, the manufacturing date and the expiry date shall be indicated on the product or on the packaging of each individual item.

Acceptance of the Supply

The supplier will conduct final tests to certify the conformity of the supply to the PO requirements.

Reporting Of Faulty Products

The supplier shall notify REACH, within 30 days of discovery of any defects found on products already delivered previously. The requirement applies to all possible defects detected by the manufacturer, the distributor (if different from the manufacturer), or other users of the same product.

Specific Requirements for Electrical and Electronic Components

Date of shipment:

Unless otherwise indicated in the PO, less than 1 year shall have elapsed between the manufacturing date and the shipping date.

Obsolescence:

For electrical / electronic components that have entered the obsolescence phase, it is required that this status be declared together with the production end date.

Requirements for the distributor

Original products:

The products supplied shall be original and shall not be subject to alteration or modification respect to those made by the manufacturer.