Attachment A - VSRP DRAFT Statement of Work.docx

STATEMENT OF WORK

Voluntary Safety Reporting Program Support Air Traffic Organization Safety & Technical Training April 29, 2021

Table of Contents

Introduction Background The continuing mission of the Federal Aviation Administration (FAA) is to provide the safest most efficient aerospace system in the world. Within the FAA, the Air Traffic Organization (ATO) is responsible for ensuring the safe, expeditious flow of air traffic throughout the National Airspace System (NAS). ATO Safety and Technical Training (AJI) provides a broad range of support services to meet the FAA’s goal of increased safety and constantly improving its performance.

AJI works with operational service units to lead ATO efforts to manage risks, assure quality standards, instill an open culture of disclosure, educate employees and promote continuous improvement. Voluntary Safety Reporting Programs (VSRPs) are a key component of the ATO Safety Management System (SMS), providing a method to identify and correct potential safety hazards. These important programs encourage voluntarily submitted safety reports from employees involved in the delivery of air traffic services and are foundational to a healthy safety culture. The FAA is currently working to modernize and transform these VSRPs and the platforms on which they reside, while continuing to maintain critical day to day VSRP functions and activities.

Scope of Services The scope of this contract includes technical and programmatic support for the FAA’s VSRPs, to include support for ongoing VSRP modernization efforts as necessary. This contract will support AJI efforts to identify safety concerns in order to utilize information received to identify risk and develop corrective actions.

Location of Service Delivery The Contractor must provide personnel at the following locations.

· Contractor Site with participation in meetings at the FAA Headquarters in Washington, D.C as necessary.

References In providing the VSRP support services required under this contract, the Contractor must comply with the applicable FAA orders, directives, and policies listed in SOW paragraph 2.1. The Contractor’s management personnel are responsible for reviewing all applicable documents and understanding their impact on the delivery of the required services. Applicable documents are subject to revision and it is the Contractor’s responsibility to ensure that the most current version of each document is used and that new applicable documents are adopted.

FAA Orders, Directives and Policies

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/regulations_policies/orders_notices

https://www.faa.gov/about/plans_reports/

https://csrc.nist.gov/publications/sp800

https://csrc.nist.gov/publications/sp800

https://csrc.nist.gov/publications/sp800

https://csrc.nist.gov/publications/sp800

Applicable Documents Conflict Mitigation

a) If the requirements of this SOW and the referenced applicable documents are in conflict, this SOW has precedence over all documents referenced herein.

b) If the Contractor identifies a potential conflict between any referenced applicable documents or sections of this SOW, the Contractor must advise the FAA Contracting Officer (CO) for resolution.

c) If the Contractor believes that any revision to an applicable document is cause for an adjustment to the contract, the Contractor must immediately notify the CO.

Government-Furnished Information (GFI)/Government Furnished Property (GFP) Items The Contractor is responsible and accountable for all FAA property provided to the Contractor under this Contract. The Contractor must comply with associated Government property clauses AMS 3.10.3-2 and contract requirements. Upon Contract expiration, the Contractor must return all GFI and GFP back to the FAA. The Contractor must deliver all FAA property in accordance with this SOW or when requested by the COR.

The FAA will make GFP available for Contractor personnel requiring direct access to GFI and/or systems located behind the FAA’s network firewall. This includes the FAA Contractor PIV card, FAA Contractor email address, and FAA laptop with appropriate software and hardware.

The Contractor must only use FAA approved laptops in the performance of work under this Contract. The Contractor must use Government-furnished items solely for purposes related to the execution of work required within the scope of the VSRP contract. The Contractor must establish and enforce procedures that: (1) safeguard, maintain oversight and control; and (2) prevent unofficial or unauthorized use of all Government-furnished items within its control.

The Government will provide the Contractor with the GFI necessary to perform the requirements of this contract. GFI includes all data collected for VSRP activities such as voluntarily submitted safety reports, personal information, personal records, notes, or diaries, case files, and other reports. GFI is generally outlined in the VSRP joint order 7200.20.

If the Contractor requires Government-furnished items beyond those that can reasonably be furnished by the FAA as described above, the Contractor must submit a request to the COR for approval.

Facilities Access The Government will provide the Contractor with access to FAA facilities where services required under this contract must be performed.

Computers and Computer Networks The Government maintains networks connecting computers throughout its facilities. The Government will furnish access to these computers and computer networks to on-site Contractor personnel as needed. Contractor personnel must adhere to FAA policies for use of Government computers and computer networks.

The contractor must store and access data utilizing only established data storage locations on the FAA secured network, with the exception of the servers mentioned in Section 4.4 and unless otherwise directed and approved by the COR. The Contractor’s network/hosting environment must meet the current National Institute of Standards and Technology (NIST) and Federal Risk and Management Program (FEDRAMP) security standards for protecting, maintaining and accessing this data.

Requirements The purpose of this procurement is to obtain contractor support for the ATO’s VSRP and ongoing VSRP modernization and transformation to include:

Providing technical expertise in support of Event Review Committees including developing PowerPoint presentations, compiling sources events, and completing a preliminary review of VSRP report listings;

Providing support for software and tools development, design, maintenance, integration, and implementation;

Maintaining current VSRP systems and reporting tools;

Maintaining FAA’s confidential data and securing and maintaining all activities associated with the management of databases; and Creating and updating dashboards and other reporting tools in support of reviewing VSRP activities and outcomes.

This section describes the tasks that must be completed by the Contractor. These services include the following:

Task 1 – Transition: Transition-In Activities and Transition-Out Activities Task 2 – Program Management Support Task 3 – Software Support Task 4 – Hardware and Software Support Task 5 – Enterprise Review Committee, Meeting, and Briefing Support Task 6 – Data Management Support

The Contractor must perform the efforts described in this SOW and within the timeframes specified in Section F of this contract.

Task 1 – Transition: Transition-In Activities and Transition-Out Activities Transition The Contractor is responsible for ensuring a smooth transition-in from the incumbent contract to the new VSRP contract. Throughout the transition-in/transition-out periods, the Contractor must minimize interruptions or delays to work in progress that would impact the FAA’s mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the transition-in/out periods.

Transition-In Activities The Contractor must submit a proposed transition strategy as part of their proposal. A final Transition Plan must be submitted within fifteen (15) days after contract award that describes the Contractor’s plan to stand-up the services to be provided under the VSRP Contract.

The Transition Plan must include a comprehensive description of how the Contractor will transfer services from the concluding (incumbent) contract to full performance under VSRP, and a transition schedule that includes a description of the sequence of activities from contract award through the full implementation of the contract services. The Contractor must identify associated risks, issues, and risk mitigation strategies. Contract transition will take place over 30 days, culminating in a one-day full contract change over from the incumbent to the new awardee, in order to maintain continuity of services. The Government reserves the right to shorten this transition period.

The Contractor must complete a Phase-In Inventory 60 days after award. During the Phase-In Inventory, the Contractor must account for all Government Furnished Equipment (GFE) that was brought over from the previous contract and identify which Contractor is in possession of the equipment. The Contractor must submit a Transition-In Inventory Report 3 days after completion of the Phase-In Inventory. The Transition-In Inventory Report must identify all equipment, and document transfer to the incumbent to the new awardee.

Transition-Out Activities / End of Contract Activity The Contractor must recognize that the services under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another Contractor, may continue them. The Contractor must provide a Transition-Out Plan no later than 120 days prior to contract expiration.

The Contractor must furnish transition-out services ninety (90) days prior to contract expiration while continuing to fully provide the services required under this contract. Transition out services may include, but are not limited to:

· Knowledge transfer to the incoming service provider,

· Providing necessary personnel records, and all Contractor-maintained, Government-owned, documentation, developed or maintained under this contract to the FAA, as requested by the CO, and

· Provide a Transition-Out Inventory Report that identifies all equipment and documentation to transfer to the awardee.

Task 2 – Program Management Support Program Management The Contractor must provide and manage all personnel and resources necessary to perform the VSRP support services. The Contractor must:

A. Ensure accurate and timely program management support B. Provide sufficient oversight and supervision of the Contract to ensure all Contractor personnel are functioning within their designated labor categories, at acceptable levels of performance, and performing assignments in a timely manner C. Maintain an inspection system acceptable to the Government covering the services under this Contract D. Participate as a member of a Government-led team as requested by the COR E. Participate in the Contract Kick-Off meeting, scheduled by the COR, between the FAA, the COR, and the Contractor to review the SOW requirements, scope of work, and deliverables F. Inform the CO/COR of any potential problems and make recommendations for solutions G. Ensure that all assignments are completed in a thorough and timely manner, and prepare written documentation of accomplishments as required H. Provide any other required reports I. Track and report activities on a per project, and per Directorate, basis, or by sub-task J. Provide Project Management support for sustainment and development of ATO Safety and Technical Training requirements K. Apply Air Traffic Control (ATC) and safety domain knowledge for managing and reporting task status/problems and progress of work identified in this SOW L. Provide a Master Plan that includes all Project Management activities and is updated regularly and provided to ATO project leads Kickoff Meeting and Project Reporting The Contractor must participate in a Kickoff Meeting scheduled by the COR, post award. In addition, the Contractor must prepare the following report:

· Kickoff Meeting Report (KMR) – Documents meeting minutes and action items.

Meeting Attendance As requested by the CO or COR, the Contractor must participate in technical or programmatic meetings at Government-designated facilities and/or the Contractor’s facilities. The Government will indicate whether participation must be in-person or whether it may be via teleconference depending on the nature of the meeting. The personnel representing the Contractor must have the requisite knowledge and skills to discuss the topics identified on the meeting agenda. As requested by the Government, the Contractor must prepare and submit agendas, minutes, and presentation materials for meetings and reviews.

Program Management Reviews Beginning on the third month of the contract and continuing each quarter of the contract until the end of the period of performance, the Contractor must conduct quarterly Contract-wide Program Management Reviews (PMRs) at an FAA Headquarters office which summarizes the following on a contract-wide basis:

· the Contractor’s accomplishments during the last quarter

· the Contractor’s work planned/identified for the next reporting quarter

· quarterly and year-to-date metrics summarizing the support services provided the financial status of the program

· any risks, issues, and concerns that should be brought to the Government’s attention

· recommended actions to mitigate any risks, issues and concerns that are identified

· Contract Staffing Summary

· Performance Summary

· Action Item Summary

· Review MPP

The Contractor must provide the Government with a final draft electronic copy of all presentation materials for the PMRs three (3) business days prior to the PMR. The contractor must take PMR minutes and provide them to the COR due seven (7) days after PMR.

Project Management Plan The Contractor must provide a discrete Project Management Plan that includes the following:

· Description of the planned schedule including all deliverables and milestones for approval by the COR on a regular basis

· Identification of each step in the process required for completing the work

· The period of time needed to accomplish each step (expressed in calendar dates)

· Description of the staffing resources allocated to each task

· Must accurately reflect specific sustainment and new training milestones

· Rationale for the project organization, staff utilization, and other resource allocations

· Staffing Plan

The Project Plan must be kept current and updated. It must be resubmitted for approval whenever any approved changes result in a schedule impact of more than ten working days Monthly Status Reports The Contractor must provide Monthly Status Reports (MSRs), documenting the activities of the previous month and identifying planned activities for the following month. The reports must be delivered to the COR and must include, at a minimum, the following information.

· Overview of work completed, work in progress, and work planned for each task

· Hours expended by task, labor category, and personnel

· Status of individual deliverables

· Identification of risk areas with recommended remedial actions

· Status of all outstanding risks identified in previous MSRs

· Any additional information pertinent to the Government in administering the performance of this effort or as requested by the COR

· Scheduled deliverables and planned delivery dates

· Actual delivery dates

· Deliverables accepted

· Deliverables rejected with reason and corrective action steps taken Quality Control Plan The Contractor must develop a Quality Control Plan (QCP) that will be reviewed and approved by the COR. The QCP must support any FAA Quality Assurance Surveillance Plans (QASPs) that are put in place to monitor contractor performance. The QCP must, at a minimum:

· Identify the standards that are applicable to this effort

· Include procedures for complying with those standards

· Identify metrics and techniques for measuring quality and performance

· Include an approach for eliminating the causes of unsatisfactory performance

· Address Task Order and SOW task level performance for applicable tasks

The Contractor must perform Quality Assurance (QA) functions in accordance with the approved QCP. The Contractor must review and update the approved QCP upon any changes to the Task Order (e.g., additional duties, staffing changes, new quality assurance measures) or when directed by the COR. QCP updates must be submitted to the COR within 15 business days of the FAA’s request.

Monthly Financial Reports The Contractor must provide Monthly Financial Reports. The Monthly Financial Report is a separate report that must be submitted with the Monthly Status Report, identified in subtask 4.2.5. Each report must include the following for each Task:

· CLINs used during month

· Cost/hours funded or apportioned by CLIN

· Cost/hours used by CLIN

· Projected date when 75% of funds are spent

· Projected date when funds are exhausted

· Funds/hours remaining by CLIN

· Other direct costs (ODCs) estimated, used, and remaining by month

· Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period Project Schedules The Contractor must provide a schedule that aligns with the PMP per Task 4.2.4 and includes the following:

· Depicts the tasks to be performed with key milestones identified

· Identifies task level resource requirements

· End results/deliverables to be produced

Task 3 – Software Support Software Support The Contractor must provide software upgrades and support services including design, programming, and technical documentation support to improve the efficiency and effectiveness of the existing software code and its integration with other used and new applications as required/needed.

Automated tools currently used in support of the VSRPs include: ATSAP Online; Technical Operations Safety Action Program (TSAP) Online; Safer-Federal Contract Towers (SAFER-FCTs); Air Traffic Safety Action Plan–X (ATSAP-X); Confidential Information Share Program (CISP); Traffic Analysis and Review Program (TARP); Partnership for Safety (PFS) Safety Data Portal; MOBI (Mobile version of ATSAP).

The Contractor must also support other related tools, programs, and projects as they are added to the AJI portfolio in the future.

Software Design Support The Contractor must provide software design support necessary to add new features to existing systems and tools. Prior to implementation of any new features, the feature design must be documented according to AJI processes, and be approved by the COR. Once approved, the Contractor must plan, coordinate, integrate, and install the new software components or modules into the existing system and test post-modification performance. The Contractor must perform the following tasks:

A. Maintain the PFS website, the Safety Data Portal and the Air Traffic Control Information Hub (ATC InfoHub), B. Support the creation of tracking systems for program audits and compliance, C. Support the design/redesign and maintenance of the CISP module/database/features, support the web-based system by managing database expansion, and liaise with participating airlines for technical concerns and database enhancements, as follows:

0. Develop and maintain facility, submitter, skill enhancement, recurrent, and refresher training,

0. Identify and maintain source files,

0. Develop functionality for imbedded safety alert activation,

0. Ensure the ability to interface with other aviation safety programs, including providing links to other safety reporting systems/databases/aviation websites, all ATO VSRPs and authorized airline programs,

0. Create data sharing processes for integration with other safety reporting systems including Aviation Risk Identification and Assessment (ARIA),

0. Create and promote programmatic interfaces with AVS and Flight Standards Service, Air Transportation Division, Voluntary Safety Programs Branch, and AFS-230 to aid the Program Office with interoperability frameworks,

0. Develop the interface for Aviation Safety Action Program (ASAP) and ATSAP) data for CISP participants. Create and maintain automatic data transfer service for participating airlines Aviation Safety Action Program (ASAP) reports and dashboards. Ensure the ability to interface with other CISP member aviation safety programs,

0. Ensure the database has trending and analysis capabilities. Standardize and customize data query capability as directed, and

0. Update existing Electronic Reporting Forms and release new versions as requested by CISP members and approved by the COR.

Software Development Support The Contractor must support software development of various automated tools; analyze and develop software code; support the development of graphical user interfaces; provide software integration improvement recommendations, software development plans, and other documentation; conduct software testing, integration, migration to cloud; and support system maintenance activities. This includes support for the development of a systemic verification process for monitoring the implementation of system corrective actions and interface for VSRP data. The Contractor must perform the following tasks:

A. Maintain and update the analyst data File Transfer Protocol (FTP) site, B. Maintain and update source code, files, tools, and other related documentation and recommendations, C. Maintain an ongoing taxonomy of causal factors and attribute list, D. Provide merging, import and export capability for AJI programs, E. Provide standardized and customized data query capability as directed, F. Ensure database has trending and analysis capabilities. These capabilities should allow the identification of the highest areas of risk in the NAS based on the ATSAP reports received, G. Create and maintain a CISP database of aggregate causal factor data, and H. Some development may require interfacing with VSRP.

Software Application & Tools Support The Contractor must support management of tools including software installations and upgrades, troubleshooting and testing for applications, reports and database development, and server administration of VMWare, Windows, Microsoft Office Suite, and ColdFusion Application Servers.

The Contractor must update and maintain the VSRP existing website(s) and IT resources, as follows:

1. Maintain and update facility, submitter, skill enhancement, recurrent and refresher training sections on website,

1. Maintain and update VSRP user-community web-based support center, i.e. technical questions, program questions, resource center,

1. Maintain and update VSRP ATSAP communication center to electronically distribute VSRP findings, redacted reports, safety recommendations, and systemic corrective actions,

1. Facilitate links to other safety reporting systems/databases/aviation websites,

1. Ensure authorized user contact information is current and is supplied to the web site,

1. Update existing Electronic Reporting Forms and release new versions as requested by VSRP Manager or Event Review Committee (ERC) and approved by the VSRP Office,

1. Improve utilization capabilities of existing VSRP SharePoint site for use by VSRP Team members to include: Contact Information, Training Schedule, Informational notices, VSRP calendar, Leave Schedule, and Program resources,

1. Provide and maintain web-based training resources,

1. Develop, maintain, and enhance the VSRP database, tools and features,

1. Support Runway Safety Action Team (RSAT) web tool,

1. Provide support for collection of Safety data from VSRP database into Aviation Safety Information and Analysis (ASIAS),

1. Support data merge between VSRP and ASIAS,

1. Support the integration of VSRP with Aviation Safety Reporting System (ASRS), and

1. Support SMS workshops, safety briefings, runway safety engagement, and partnership for safety

1. Support the integration, development, migration and all other required aspects of tools into a cloud environment.

1. Provide upgrades and maintenance of the tools in the cloud.

D. Support the Confidential Information Share Program (CISP) and provide IT support

a. Maintain and restore services of programs and systems within 24 hours of a failure incident. If restoration will take more than 24 hours, the contractor must notify the COR with an explanation and timeline for the return to service.

Task 4 – Hardware and Software Support Hardware and Software Support The Contractor must develop and maintain an offsite server center for Confidential Information Share Program (CISP) and maintain offsite server center for VSRP (utilizing existing VSRP dedicated servers). The Contractor must provide software support for the following environments:

The Contractor must support any other software, within the scope of the SOW, when directed by the COR.

Task 5 – Enterprise Review Committee, Meeting, and Briefing Support Enterprise Review Committee, Meeting, and Briefing Support The Contractor must provide logistical support for VSRP related conferences, seminars, agendas, workshops, and training activities, documenting results and following up by tracking action items. The Contractor must perform the following:

1. Provide support for meeting logistics, action plans, and correspondence to include information packets;

1. Develop Power Point presentations for approval by the COR prior to each meeting;

1. Develop and assist the FAA with executing and managing stakeholder communication plans; and

1. Provide support for VSRP ERC meetings in up to four (4) FAA regions to include:

· Search available Government databases, compile sole source events, and prepare the Note Database for use during an ERC meeting,

· Contribute to a preliminary review of the VSRP report listing; send permission to share requests to submitters in support of the ERC, and facilitate Skill Enhancement Training coordination, and

· Gather information to close reports after each meeting, including minutes and action items.

Task 6 – Data Management Support Data Management Support The Contractor must maintain the FAA’s confidential data received through a variety of sources including VSRPs, ATSAP, T-SAP, CISP, SAFER-FCTs, ATSAP-X, and MOBI. This work will require in-depth expertise of Air Traffic, Technical Operations, and Runway Safety operations.

The Contractor must perform the following tasks when directed by the COR:

A. Perform data and systems analyses that address safety risks and provide findings, B. Conduct analyses of several databases on incident causal factors, C. Review, edit, and prepare reports by air traffic, technical operations, and runway safety investigations, D. Review data requests and ensure the needed data is supplied to internal and external stakeholders, E. Gather required information and data to perform trend and other analyses for the preparation of formal Document Change Proposals (DCP) used in FAA Orders, Regulations, and Procedures, F. Maintain a data dictionary and documentation relating to data fix and Visual Data Models (VDD), G. Create and maintain data model scripts, H. Automate AJI organizational activities including: Risk Analysis/Barrier Analysis, Runway Safety Tool (RST), Simplified Program Information Reporting and Evaluation (SPIRE), Business Plan Reporting Tool (BPRT), Safety Risk Management and the Event Response, using ColdFusion, SharePoint, JQuery, ORACLE, JavaScript, and/or VB development.

a. The contractor must document the effect to collateral or integrated systems when making changes.

I. When directed by the COR develop, in Safety Action Program (SAP) business object tools, Data Services for repeatable, auditable, and visible Extract Transforms and Loads (ETL):

a. Develop data warehouse models and draft ETL scripts for the safety Business Intelligence reporting needs,

b. Analyze and interpret complex data on all source and target systems and provide resolutions to all data issues,

c. Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications,

d. Perform root cause analysis on all processes and resolve all production issues and validate all data and perform routine tests on databases structures,

e. Collaborate with business users to gather required data and develop and execute all ETL programs and scripts on systems and implement all data warehouse activities,

f. Develop, in SAP, Information Design Tool for Universes, and

g. Provide support to all ETL schedules.

J. Review PHP hypertext preprocessor such as jQuery, JavaScript, Cascading Style Sheets (CSS), and Oracle code in CEDAR to establish data links, develop Business Objects Universes, and provide data integration, K. Maintain IT requirements and security documentation for all current or planned expansions to VSRP programs, L. Provide program documentation and process flows for system corrective action and comprehensive safety data integration, M. Provide, design, develop, and implement data visualizations, dashboards, and other reports to support the FAA in providing business intelligence:

a. Utilize applicable data sets such as Enterprise Data Repository (EDR), Business Objects reporting already in place, and familiarity with the Enterprise Information Management (EIM) to identify reporting needs/tools and visualization of data to enhance the business intelligence capabilities of all data; and

b. Identify specific data targets, as well as preparing appropriate Memorandum of Understanding (MOU) to interface with the needed data sets.

Deliverables This section describes 1) the products and tangible end results that are expected from each task contained in the previous section and 2) the date each deliverable is due. The Contractor must verify that all submitted deliverables conform to applicable FAA policies, standards, and guidelines as listed in Section 2 of this SOW and any specific formatting requirements when directed by the COR.

All days are business days unless otherwise specified. The Government will conduct an initial review of each deliverable in accordance with the “Initial Review” terms listed in the Acceptance Criteria section below. The definitions for the terms are as follows:

1. Technical Performance Execution (TPE): Task activities performed with little to no re-work/re-performance required.

1. Schedule Compliance (SC): Contractor provides deliverables on due dates and meets project milestones or schedules.

1. Deliverable Quality (DQ): Deliverables are complete, accurate and compliant with task requirements.

1. Cost Control (CC): Successful delivery of task requirements within originally specified estimated cost.

General Acceptance Criteria General measures as set forth below shall be applied to each work product received from the contractor under this statement of work.

• Accuracy - Work Products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

• Clarity - Work Products shall be clear and concise. Any/All diagrams shall be easy to understand and be relevant to the supporting narrative.

• Consistency to Requirements - All work products must satisfy the requirements of this statement of work.

• File Editing - All text and diagrammatic files shall be editable by the Government.

• Format - Work Products shall be submitted in hard copy (where applicable) and in media mutually agreed upon prior to submission. Hard copy formats shall follow any specified Directives or Manuals.

• Timeliness - Work Products shall be submitted on or before the due date specified in this statement of work or as described in assigned task Deliverables Schedule

Updates within 5 days whenever any proposed changes are expected to result in a schedule impact of more than 10 days

Every 10th day of each month thereafter

Updates within 15 days of COR request or change to contract

Every 10th day of each month thereafter

Updates every 10th day of the month following initial submission

4.3.2

the COR

Section 4.6, I a.

event

Minutes/Meeting Summaries and Documentation (e.g., Agreements Reached, Points Discussed, Action Items And Holdover Agenda Topics) 2 days after event

Analytical Data and Documentation, Resource Documents, Media Files, Additional Directed Information) When directed by the COR

advance of event

Telework The Government will decide what work, if any, may be performed remotely, i.e., telecommuting, by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. All remotely sited work or telework by Contractor employees must be defined and approved in advance by the COR.

Period of Performance The period of performance for this effort consists of a twelve (12) month base period and two (2) twelve (12) month option periods.

Acronyms and Abbreviations

Glossary Contracting Officer (CO): A Government official warranted with the authority to enter into, administer, or terminate contracts and make related determinations and findings. OR An agent of the U.S. Government responsible for Government contracting activity, specifically as it relates to any contract awarded to accomplish the work outlined in this document.

Contracting Officer's Representative (COR): An agent of the U.S. Government who provides assistance to the Contracting Officer in administering the contract.

Fiscal Year (FY): The U.S. Government's fiscal year, beginning on the first day in October, and ending on the last day of the subsequent September.

Government Property: All property owned by or leased to the Government or acquired by the Government under the terms of this contract. It includes, but is not limited to, any Government-furnished property or Contractor-acquired property identified in the contract.

Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

Quality Assurance: Actions taken by the FAA to ensure Contractor compliance with the existing standards, FAA Orders, and provisions of this SOW, to ensure the compliance of both FAA and contract personnel to applicable orders, policies, and regulations, and to ensure the overall effectiveness of air traffic instruction conducted at the FAA Academy.

Quality Control: Actions taken by the Contractor to ensure compliance with the existing standards, FAA Orders, and provisions of this SOW.

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