Attachment A - Statement of Work (SOW).pdf

Solicitation Number: 1333ND25QNB730233

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STATEMENT OF WORK (SOW)

Title: Service Contract for Combustion Ion Chromatography Instrument

I. BACKGROUND INFORMATION

The National Institute of Standards and Technology (NIST), Fire Research Division requires support services for its Metrohm combustion ion chromatography (CIC) instrument. The CIC is an analytical tool that combines combustion with ion chromatography to measure the concentration of specific elements, particularly halogens and sulfur, in various samples. The Fire Research Division is addressing the increasing need to detect total Fluorine, which can indicate the presence of per- and polyfluoroalkyl substances (PFAS) at parts per million levels. PFAS are unique chemicals used in a variety of industrial and consumer products, including carpets, cookware, food packaging, fire suppressants, and more. Human exposure to PFAS residues, especially in water, has been linked to various health issues such as cancer, obesity, endocrine disruption, and other negative effects. The CIC was originally purchased with a one-year warranty covering parts and labor, which has since expired. Recently, the CIC has been extensively used and has encountered several issues, resulting in frequent downtime. To prevent further problems, a preventative maintenance service contract is now needed.

II. PURPOSE

The purpose of this requirement is for a Metrohm CIC instrument service contract, composed of a 920-absorber module (serial # 27001), a 930 compact IC Flex oven (serial # 87458), and a combustion module (serial # M7-474/X).

Place of Performance The place of performance shall be onsite at NIST, 100 Bureau Drive, Building 224, Room A354, Gaithersburg, Maryland. Onsite services shall include inspection, functional cleaning, status assessment, replacement of wearing parts, testing, calibration, and functional check.

Period of Performance The period of performance shall be a base period of twelve (12) months, plus four (4) 12-month option periods.

Regular Business Hours Regular business hours are Monday through Friday, 8am to 6pm. Eastern Time, excluding Federal holidays and NIST closures.

III. SPECIFIC REQUIREMENTS

TASKS

Task 1. Service Contract for a Metrohm CIC instrument

The contractor shall:

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1. Provide a service contract for a Metrohm CIC instrument composed of a 920-absorber module (serial # 27001), a 930 compact IC Flex oven (serial # 87458), and a combustion module (serial # M7-474/X) with service meeting the following minimum requirements:

• One preventative maintenance visit per year.

• Preventative maintenance shall include the following: Inspection, functional cleaning, status assessment, replacement of wearing parts, testing, calibration, and functional check of the CIC.

• Provide calibration certificates.

• Provide customer with priority service over non-agreement customers.

• Provide a preventative maintenance kit for essential wearing parts.

• Provide a discount on consumables during service.

• Include at no additional cost all spare parts for corrective maintenance.

• Guarantee response time within 1 business day via email or telephone.

• Guarantee response time for an onsite visit within 5 working days.

• Have all visits included for corrective maintenance in the service agreement.

NOTE: A service contract must include onsite repair, support, and maintenance services. Repair and support services include virtual technical support for hardware and software, onsite repair visits that include travel and labor, and Metrohm parts required for repair. Maintenance services include annual onsite preventative maintenance, including travel and labor, and Metrohm parts required for preventative maintenance

Task 2. Safety-Related Equipment The Contractor shall provide all safety-related equipment required to perform the work under this award, including personal protective equipment (PPE) and other equipment that is required or appropriate to protect contractor personnel and other personnel on the NIST campus.

Contractor-provided personal protective equipment shall include, at a minimum, hard hats, safety shoes, safety glasses (prescription or standard), respiratory protection (powered air purifying respirator or full-face mask respirator), high visibility clothing and gloves that meet applicable OSHA standards for PPE.

IV. GENERAL REQUIREMENTS

Contract Type Firm-Fixed Price.

Inspection & Acceptance In addition to the inspection and acceptance terms articulated in the specific FAR clause that allows the Government reserves the right to perform such performance tests and evaluations as defined below to verify specified system performance. Such tests and evaluations, if performed, shall be conducted within the environment that the system is to be operated. The Contractor has the right to be present during the tests and evaluations, if performed, at the Contractor’s expense.

Requirements for Contractor Personnel

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All personnel working on this contract must be qualified to work on a Metrohm combustion ion chromatography instrument.

Safety: The Contractor employee must be responsible for knowing and complying with all installation safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.

Security: NIST is a restricted campus. An identification badge is required for access for entry into buildings and is shown to the armed Security Police when entering the campus.

Identification Badges: Contractor employees must comply with NIST identification and access requirements. Each Contractor employee must wear a visible identification badge provided by the NIST Security Office.

V. SCHEDULE OF DELIVERABLES

Item Description Format Due Date

Quantity

1 Provide a calibration certificate that includes the test results.

Word or PDF 1 day after PM visit 1 Each

Standards of Acceptance: The NIST POC or COR shall review all the above deliverables and respond with an acceptance or request for revision email to the Contractor Point of Contact (POC) within 3 days of receipt of deliverable. This section applies to deliverables which must be reviewed and approved for acceptances.

VI. PAYMENT SCHEDULE

The Contractor shall submit an invoice on a firm-fixed price basis for each performance period.

The Contractor will be paid in accordance with the Prompt Payment Act upon receipt of a proper invoice.