Attachment A_SOW Updated.pdf

Statement of Work

PREVENTIVE MAINTENANCE & SUPPLIES

Colorado River Service Unit

PURPOSE:

The Parker Indian Health Center is seeking a service provider with the capability to be the main provider of Printer equipment, monthly services, maintenance and supplies (not including paper) to CRSU of the following locations:

Location of Service: Parker Indian Health Center Peach Springs Health Center

12033 Agency Road 943 Hualapai Way Parker, Az. 85344 Peach Springs, Az. 86434-0190

Supai Clinic 1 Main St Supai, Az. 86435

GENERAL REQUIREMENTS:

Equipment performance maintenance and quantity required for specific brand name and will accept alternative products with the same features due to the location of the service unit and compatibility for usage uniformity within the service location as Ricoh or equal brand maintenance, service and supplier as listed below.

Recommending other maintenance service and supplies other than Ricoh, must be supported by full maintenance services within one (1) hour response time and two (2) hours on site. Must be able to provide toner, parts, labor, technical support and software upgrade within the Service Unit location. Current equipment on-site are as follows:

a. (2) each – Ricoh MPC6503 – Product Code 417667

• Location: Parker Indian Health Center

i. Property & Supply Department – SN: C86227749

ii. Administration – SN: C86227748

b. (12) each – Ricoh MP5055 – Product Code 417115

• Location: Parker Indian Health Center

i. HIM Department – SN: C86228467

ii. Laboratory Department – SN: C86228459

iii. Maintenance Department – SN: C86228004

iv. Patient Business Department – SN: C86228004

v. Human Resources Department – SN: C86228466

vi. Patient / Referred Care Department – SN:86228458

• Location: Peach Springs Health Center

i. Patient Registration Department – SN: C86228464

ii. Property & Supply Department – SN: C86228463

iii. IT Department – SN: C86228460

iv. Outpatient Department – SN: C86228465

v. Medical Records Department – SN: C86228461

vi. Administration Department – SN: C86228462

c. (6) each – Ricoh MP4055 – Product Code 417800

• Location: Parker Indian Health Center:

i. Emergency Department – SN: C86227705

ii. Inpatient Department – SN: C86228008

iii. Outpatient Department – SN: C86228006

iv. Pharmacy Department – SN: C86227704

v. Quality Assurance Department – SN: C86228005

vi. Radiology Department – SN: C86228007

d. (1) each – Ricoh MP9003 – Product Code 417919

• Location: Parker Indian Health Center Administration

i. Medical Records Department – SN: C86228037

e. (1) each – Ricoh MP601SPF – Product Code 407812

• Location: Supai Health Station

i. Supai – SN: C86228570

f. Support and maintenance services.

• All work performed on-site during normal business hours 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

• Repairs provided in accordance with manufacturer’s specifications to ensure continued operation of equipment to include but not limited to diagnostics, providing and installing replacement parts, clearing persistent or severe paper jams and correction cause of error messages.

• Provide any necessary parts to include parts, toner, maintenance, labor and other associated costs for all copiers.

• Maintain printers/copiers in accordance with manufacturer’s recommendations using factory-recommended replacement of worn parts includes vacuuming inside as needed.

• Provide annual scheduled maintenance and periodic maintenance plan for equipment.

• Provide on-site service calls with qualified technicians within 2-4 working hours after service reported, business hours 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

• Provide a service report each time the Contractor accomplishes an inspection, which includes both the Contract Number and the Purchase Order Number.

• Flat monthly rate for services with unlimited amount of copies on black & white and colored copies. No excess charges of copies.

g. Consumable Supplies

• Provide consumable supplies to include but not limited to developer, printer heads, toner cartridges, drums, etc.

• Automatically replenish consumable supplies inventory based on monthly production levels.

h. Meter Readings

• Provide approach for tracking number of pages and providing meter readings.

i. Period of Performance

• Performance of the short-term contract is estimated to begin 21 July 2022 through 20 July 2023 for continued services for one (1) year for currently printers in place.

POINT OF CONTACT:

TPOC: Francisco Harper, Francisco.harper@ihs.gov 928-669-3346 Property & Supply Deliver to: Parker Indian Health Center/Indian Health Service; 12033 Agency Road, Parker, Az 85344

COR: Erica Deysie, erica.deysie@ihs.gov 928-669-3354 Property & Supply

INVOICING:

Original Invoice To:

Phoenix Area Indian Health Service Division of Financial Management Two Renaissance Square 40 North Central Avenue, Suite 512 Phoenix, Arizona 85004 Phone: (602) 364-5131 mailto:Francisco.harper@ihs.gov mailto:erica.deysie@ihs.gov