Attachment_A__SOW_FOR_JANITORIAL_SERVICES_Revison_10_08_2024_(1).docx

PERFORMANCE WORK STATEMENT FOR JANITORIAL SERVICES, PATUXENT RESEARCH REFUGE

1. DESCRIPTION OF SERVICES.

The US Fish and Wildlife Service, Region 5 has a requirement for janitorial services for the Patuxent Research Refuge located in Laurel, Maryland. The Contractor shall provide management, labor, equipment, and supplies necessary to perform Janitorial Services at the National Wildlife Visitor Center and all other FWS-occupied facilities on a building-by building basis at Patuxent Research Refuge.

Work shall be executed in a manner that results in a clean, neat, and professional appearance. Facilities to receive janitorial services include: office buildings, visitor centers, contact facilities and outdoor restroom facilities. The areas to be serviced include: hallways, common spaces, office spaces, public/staff bathrooms, auditorium, meeting spaces, classrooms, kitchen areas, lunchrooms, and museum-quality exhibit and display areas. The contractor shall also replenish soap and paper products in all restrooms kitchen and coffee service areas identified in this PWS and the Service Summary (SS).

Estimated square footages for all locations and facilities are listed below under 4.1.4.

All work performed by the contractor shall be in accordance with all applicable laws, OSHA requirements regulations, instructions, and commercial practices.

1.1 National Wildlife Visitor Center (NWVC) and all other FWS-occupied facilities Cleaning Requirements

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Cork, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective cleaning every other day excluding restrooms. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. Note: ALL cleaning products/solutions MUST be pre-approved by the Patuxent Facility Manager before being brought into use. Extreme care must be taken to use cleaning solutions and methods specifically designed for safe use on travertine and dolomitic limestone floors at the NWVC. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Tile floors shall be buffed and waxed on quarterly as daily operation and scheduling allow, Tile floors shall be stripped and re-waxed once a year as daily operation and scheduling allow. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Any spots and/or spills shall be removed by the carpet manufacturer's approved methods or other commercially accepted practices as soon as noticed. All tears, bumps, and raveling shall be brought to the attention of the Contracting Officer Representative (COR).Carpets shall be shampooed thoroughly at least once a year as daily operation and scheduling allow. Chairs, trash receptacles, And other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Drinking Fountains. Contractor shall clean all facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.1.4 Trash Collection/Removal. All trash containers in common areas, kitchen areas, restrooms shall be emptied, trash disposed of in designated central stations, and containers returned to their original locations on an as needed basis. The individual personal office trash containers (mini-bins) shall be emptied stations by FWS employees. Central station trash containers shall be left clean, free of foreign matter and free of odors.

1.1.5 Clean Glass Doors and Windows. All exterior glass doors (inside and outside) shall be clean and have no streaks or other removable matter. All Windows where applicable shall be dusted, cleaned and have no streaks or other removable matter.

1.1.6 Exhibit Area. Clean counter surfaces and exhibit cases with appropriate cleaners. Exhibit dioramas will not be cleaned, however, signage rails, hand held receivers and screen surfaces will be cleaned with appropriate disinfectants/cleaners.

webs.

1.1.7 Dusting. All window sills and doorways shall be kept free of dust and spider

1.1.8 Furniture Cleaning. All tables and chairs in Lunch Rooms and Conference Rooms shall be kept free of soil, dust, stains, spills, debris, litter and other foreign matter by effective routine cleaning. File cabinets and other common furniture in Reception Areas, Kitchens, Conference Rooms and hallways shall be kept free of soil, dust, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method.

1.1.9 Recycle Collection. Daily collection of recycle materials from recycling stations and transportation to the onsite recycle barn.

1.2 All Staff and Public Restrooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, changing stations, plumbing fixtures, partitions, dispensers, mirrors, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a cleaner-disinfectant. Restrooms shall have a clean scent or no odor at all. Toilets and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas.

1.2.4 Restroom Trash Removal. All trash containers and feminine hygiene receptacles in restrooms shall be emptied, trash disposed of in designated areas and containers returned to their original locations. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Contractor Provided Management, Supervision, Personnel, Tools, Equipment and Supplies.

Contractor shall provide all management, supervision, personnel, labor, materials, supplies, tools, and equipment necessary for performance of all custodial services at the buildings and locations listed below under 4.1.4. An onsite supervisor is required to provide interpretive services, if contract personnel do not comprehend or speak English.

1.4 Miscellaneous Requirements

Turn off unnecessary lights Report fire hazards, conditions, and items in need of repair to the COR Turn in lost and found articles to the COR Contractor's personal vehicle must properly display refuge issued parking stickers Notify COR when unauthorized or suspicious persons are seen on the premises Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure. Contractor employees will be required to have background checks prior to receiving entry badges and/or keys.

2. Service Summary (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor's Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions-

Commercial Items, Inspection/Acceptance, shall be used to remedy all deficiencies. During the initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

2.1. Quality Control The contractor shall develop and maintain a quality control program to ensure cleaning services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance or continual repeat of defective service does not occur. As a minimum standard, the contractor shall develop quality control procedures addressing the areas identified.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor's performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR shall use the contractor's work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official record of the Contractor's performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR shall initiate and provide the Contracting Officer a Corrective Action Report (CAR) for issuance to the contractor. The contractor shall respond to the CAR in accordance with instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.3 Safety

The contractor shall comply with all local, state, and federal regulations for safety. The utmost care and diligence shall be shown for all staff, visitors, and contracted personnel while working in all government facilities.

2.3.1 Building Security. Contractor shall comply with all security protocols to ensure that locked doors remain locked upon entry and exit of buildings.

2.3.2 Facility Damage. The contractor shall take all precautionary measures to avoid damage to government property and exhibits.

2.3.3 Personal Safety. The contractor shall ensure the personal safety of his staff and all personnel around them. Extreme care should be practiced around wet floors, cleaning tools, devices, ladders, and other equipment

2.4 Surveillance Methods.

2.4.1 Methods of Assessment. Performance assessment may be performed by the Performance Monitor(s) and/or the COR. Methods are described in section 4 of the Performance Assessment Plan.

2.4.2 Customer Complaints. The COR shall receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The Contracting

Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re performed within 1 day of notification. Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer. Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions- Commercial Items, Inspection/Acceptance.

2.5 Quarterly Review.

A performance review will be conducted quarterly and a written report issued by the COR. The following issues shall be addressed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The COR shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. Should the contractor not concur with the review, the contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

2.6 Environmentally preferred Cleaning Products:

2.6.1 Our cleaning program is intended to comply with LEED 2009 Existing Buildings Operations & Maintenance (EBOM) Indoor environmental quality (IEQ) prerequisite 3 which established Green Cleaning Policy requirements for facilities pursuing EBOM certification.

2.6.2 Certification

Green cleaning products must be third-party certified, deemed safe for humans and the environment by organizations such as Green Seal. General purpose cleaners, bathroom, glass and carpet cleansers must comply with the Green Seal 37 standard. Cleaning solutions should be free of volatile organic compounds, dyes, perfumes or other components or compounds that can adversely affect a hypersensitive individual in a facility. When more aggressive cleaning of a non-routine nature is required, chemicals that do not meet this standard may be used. Examples of non-preferred chemicals include floor finishes containing metal, strippers containing ammonia, red stain removers, metal polish and ceramic tile cleaners. This approach complies with Green Seal GS37 and LEED EBOM IEQ credit 3.3.

Hand soaps shall not contain triclosan. Hand soaps must comply with the Green Seal GS-41 standard. Contractor shall provide and maintain dispensers utilizing alcohol based waterless hand sanitizers. Dispensers shall be in hallways outside the entrance to Bathrooms. Dispensers may be wall mounted or free standing. Locations are to be determined in consultation with Facility Manager.

Paper products and liners must comply with the Green Seal GS-01 (toilet tissue paper) standard and GS-09 (paper towels and napkins) standard. Multifold towels shall not be provided.

Disinfectants, metal polishers and degreasers must comply with the Green Seal GS-40 standard.

2.6.2 Cleaning Materials

Cleaning materials products must be from sustainable sources. Microfiber, lint-free dusting cloths are preferred instead of cotton cloths. Always use a folded cloth and refold when cloth is soiled. Refolding provides more cleaning surface area and maximizes effective use of the cloth. Use designated color cloths for different spaces, for example, cloths used for restrooms and lunch rooms should be different colors. A micro-fiber flat mop is preferred over a dry or chemically treated cotton mop. Floor care products comply with the Green Seal GS-40 standard. Degreasers must be biodegradable.

2.6.3 Cleaning Equipment:

Cleaning equipment such as vacuum cleaners must be certified by the Carpet and Rug Institute (CRI) Green Label Testing Program, operate at less than 70 decibels and be equipped with HEPA filters. Vacuum bags should be checked periodically and changed out when they become 3/4 full.

Carpets are deep cleaned once a year using Deep cleaning extraction equipment that is certified by CRI’s “Seal of Approval” testing program, Electric and battery powered floor buffers and burnishers must be equipped to capture fine particulates and operate at less than 70 decibels.

The contractor must provide Safety Data Sheets for each product proposed for use and maintain copies of said sheets available in both English and Spanish if Spanish speaking personnel are employed. All containers and spray bottles must be clearly labeled. The transfer or storage of cleaning chemicals in unmarked containers, food containers or drink containers is prohibited.

In case of large spills of cleaning products (>2.5 gallons), the facility manager must be contacted and advised of cleanup or need for assistance. Monitoring of effectiveness of cleaning will be done by analyzing ATP bioluminescence. ATP bioluminescence is a rapid, simple, and reliable way to monitor surface contamination. We use the Hygiena UltraSnap ATP luminometer hygiene monitoring system. With this device we can quickly determine the effectiveness of our cleaning procedures. With a pen like testing device it measures adenosine triphosphate (ATP), the universal energy molecule found in all animal, plant, bacterial, yeast and mold cells. After cleaning, all sources of ATP should be significantly reduced. A low reading on the ATP luminometer means low levels of contamination. This tool provides an evidence based method for testing the effectiveness of cleaning systems.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Supplies and Equipment. All cleaning supplies and equipment will be furnished by the Contractor.

3.2 Government Furnished Services. Government will dispose of trash and recycling.

3.3 Government Furnished Utilities. The Government shall furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

4.0 GENERAL INFORMATION

4.1 Hours of Operation. The contractor shall perform the services required under this contract during the following hours.

4.1.1. National Wildlife Visitor Center (Building #740) and its indoor public restrooms will cleaned two (2) days a week Tuesday and Friday, Excluding Federal Holidays) between 10:00 am and 4:00pm. North Tract Contact Station (Building #677) and its indoor public restrooms will be cleaned one (1) day per week on Tuesday or Friday ( excluding Federal Holidays) between 8:00am and 4:00pm. All exceptions to this schedule must be cleared through the COR or his/her designee. The location addresses are in section 4.1.4 below. All specifics will be discussed at the site visit.

4.1.2. All Other FWS-occupied facilities listed herein. Cleaning will take place two (2) days a week (Tuesday and Friday) (Excluding Federal Holidays) between 8:00am and 4:00pm. Exceptions to this schedule must cleared through the COR or his/her designee. The location addresses are in section 4.1.4 below. All specifics will be discussed at the site visit.

4.1.3. All Outdoor Public Restrooms. Buildings #920 and #934 cleaning will take place 2 days a week between 8:00am and 4:00pm on Tuesday and Fridays. Any exceptions to this schedule must cleared through COR or his/her designee. The location addresses are in section 4.1.4 below. All specifics will be discussed at the site visit.

4.1.4. Approximate Square Footage and Scheduling.

The following approximate square footages are estimates only and should be used as such. Prospective contractors should visit facility prior to submitting a quote.

Service Locations................................ US Fish & Wildlife Service 12311 Beech Forest Road (Building #109) Laurel, MD 20708-4036

10901 Scarlett Tanager Loop (Building #740 and restrooms #965) Laurel, MD 20708

10300 Laurel Bowie Road (#934 Cas Lake Public Restrooms) Laurel, MD 20708

230 Bald Eagle Drive (Buildings #677 and #920) Laurel, MD 20708

Service................................................. Cleaning service, Tuesday and Friday

Price.................................................... Per month

Special Notes:

· Special Events are staged throughout the year and occasionally will require additional janitorial support before and after. The FWS is willing to negotiate the cost for additional cleaning, or janitorial support on a case by case basis which will be based on the level of effort required.

· The Visitor Center will require thorough/comprehensive initial cleaning at startup including cleaning windows and door glass inside and out, carpet shampoos, as specified by COR. A complete listing will be provided.

5.0 Security Requirements

Performance of this contract requires contractor personnel to have a Federal government issued personal identification card before being allowed unsupervised access to a Department of the Interior [facility and/or information system]. The Contracting Officer's Representative (COR) will be the sponsoring official, and will make the arrangements for personal identity verification and card issuance.

At least two weeks before start of contract performance, the Contractor will identify all contractor and subcontractor personnel who will require [physical and/or logical] access for performance of work under this contract. The Contractor must make their personnel available at the place and time specified by the COR in order to initiate screening and background investigations. The following forms, or their equivalent, will be used to initiate the credentialing process:

• OPM Standard Form 85 or 85P

• OF 306

• Fingerprint card (local procedures may require the fingerprinting to done at a police station; in this case, any charges are to be home by the contractor)

• Release to Obtain Credit Information

• PIV card application (web-based)

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. Provide the COR with documentation that supports the individual's status.

During performance of the contract, the Contractor will keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes. Cards that have been lost, damaged, or stolen must be reported to the COR and Issuing Office within 24 hours. Replacement will be at the contractor's expense. If reissuance of expired credentials is needed, it will be coordinated through the COR.

At the end of contract performance, or when a contractor employee is no longer working under this contract, the Contractor will ensure that all identification cards are returned to the COR or his/his designee.

Cleaning Contract Checklist

12311 Beech Forest Road

10901 Scarlet Tanager loop

230 Bald Eagle Drive

SCHEDULE OF VALUES

1. Clean Service Building 1099 2x per week______________________________________

2. Clean National Wildlife Visitor Center 2x per week ______________________________

3. North Tract Visitor Contact Station 1x per week ________________________________

4. Clean North tract, Cash Lake and National Wildlife Visitor Center Outside Restrooms 2x per week ________________________________