Attachment A - SOW.pdf
PDF 79 KB Posted
- Attached to
- Analog Telephone Services – Supai Health Station
- Solicitation number
- IHS1528394
About this file
Summary: Statement of Work for Analog Telephone Services
This Statement of Work describes the Indian Health Service (IHS) Colorado River Service Unit's requirement for continuous commercial analog telephone services at the Supai Health Station in Supai, Arizona. The contractor must provide and maintain seven (7) analog Plain Old Telephone Service (POTS) lines with RJ-11 interfaces compatible with existing government equipment, ensuring access to the Public Switched Telephone Network (PSTN) with both local and long-distance calling capability. The service must operate continuously twenty-four hours per day, seven days per week, and remain compatible with existing fax equipment. The contractor is responsible for all labor, facilities, equipment, maintenance, customer support, and telecommunications services necessary to furnish uninterrupted service.
The contract base period runs from September 23, 2026, through September 22, 2027, with four optional renewal periods extending through September 22, 2031. The contractor must maintain seven specific existing telephone numbers throughout the period of performance and ensure no service interruption during contract transitions. Performance requirements include responding to reported service outages within one business day, restoring service as soon as commercially practicable, and notifying the government of any planned maintenance. Monthly invoicing is required with detailed information including contract number, CLIN numbers, description of services, quantity, unit price, and extended amount, submitted electronically through the Invoice Processing Platform (IPP). The Contracting Officer's Representative is JayLynn Saavedra (JayLynn.Saavedra@ihs.gov).
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Text version
STATEMENT OF WORK
Analog Telephone Services
Supai Health Station
Colorado River Service Unit
1. Background
The Indian Health Service (IHS), Colorado River Service Unit, requires continuous commercial analog telephone services for the Supai Health Station located in Supai, Arizona. The Health Station provides healthcare services to the Havasupai community and requires reliable telephone communications to support patient care, administrative operations, emergency response coordination, and communications with other Indian Health Service facilities.
2. Scope of Work
The Contractor shall provide all labor, facilities, equipment, maintenance, customer support, and telecommunications services necessary to furnish uninterrupted analog telephone service for seven (7) existing telephone lines serving the Supai Health Station.
Services shall include continuous local exchange telephone service, maintenance of the existing telephone numbers, troubleshooting, repair of service interruptions, and customer support throughout the period of performance.
3. Place of Performance
Supai Health Station 129 Main Street Supai, Arizona 86435
4. Period of Performance
Base Period: September 23, 2026 – September 22, 2027
Option Period One: September 23, 2027 – September 22, 2028
Option Period Two: September 23, 2028 – September 22, 2029
Option Period Three: September 23, 2029 – September 22, 2030
Option Period Four: September 23, 2030 – September 22, 2031
5. Government Requirements
The Contractor shall provide the following:
• Seven (7) analog Plain Old Telephone Service (POTS) lines.
• Analog RJ-11 interfaces compatible with existing Government equipment.
• Access to the Public Switched Telephone Network (PSTN).
• Local and long-distance calling capability.
• Compatibility with existing fax equipment.
• Continuous telephone service twenty-four (24) hours per day, seven (7) days per week.
• Maintenance and repair of all services provided under this contract.
• Customer support for reporting outages and service issues.
The Contractor shall maintain the Government's existing telephone numbers throughout the period of performance:
• 928-448-2641
• 928-448-2072
• 928-448-2228
• 928-448-2312
• 928-448-2313
• 928-448-2642
• 928-448-2643
The Contractor shall ensure there is no interruption of telephone service resulting from contract transition activities.
6. Performance Requirements
The Contractor shall:
• Maintain continuous telephone service throughout the contract period.
• Respond to reported service outages within one (1) business day.
• Restore service as soon as commercially practicable.
• Notify the Government of any planned maintenance that may interrupt service.
• Coordinate service interruptions with the Contracting Officer's Representative
(COR) whenever possible.
7. Deliverables
Deliverable Frequency
Continuous analog telephone service Continuous
Telephone maintenance and repair services As Required
Outage notifications As Required
Monthly invoice Monthly
8. Government-Furnished Property
The Government will provide reasonable access to the facility and existing telecommunications termination points necessary for maintenance and repair.
No Government-furnished equipment will be provided under this contract.
9. Contractor Qualifications
The Contractor shall be capable of providing commercial analog telephone services to the Supai Health Station and shall possess the necessary facilities, infrastructure, personnel, and technical capability to maintain uninterrupted service throughout the period of performance.
10. Inspection and Acceptance
The Government will inspect services to verify compliance with this Statement of Work.
Services will be considered acceptable when:
• All seven (7) telephone lines remain operational.
• Existing telephone numbers remain active.
• Incoming and outgoing telephone calls function properly.
• Services are provided without recurring deficiencies.
11. Invoicing
Invoices shall be submitted monthly and shall include, at a minimum:
• Contract Number
• Invoice Number
• Invoice Date
• Period of Performance
• CLIN Number(s)
• Description of Services
• Quantity
• Unit Price
• Extended Amount
Invoices shall be submitted electronically through the Invoice Processing Platform (IPP).
12. Government Points of Contact
Contracting Officer's Representative (COR) JayLynn Saavedra, JayLynn.Saavedra@ihs.gov
File details come from the government source that posted it. Updated .