ATTACHMENT A - PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

TF-46 C2CRE VIASAT Services (4)

1.0 General:

1.1 Scope: The 46th MP CMD is assigned to a Federal mission to maintain and be prepared to provide a domestic CBRN response capability. The mission is in direct support of the Department of Defense. We will maintain a ready force in response to DSCA or CBRN events to save lives and reduce human suffering within the Continental United States. To effectively communicate, we need to have multiple points of communications throughout the formations, ensuring connectivity in any environment. The VIASAT Terminals are spread out in the C2CRE formation to provide communication services to the 46th MP CMD and their down trace units at a moment’s notice.

1.2 Background: The 46th Military Police Command is currently assigned the enduring C2CRE mission. The mission has unique technology requirements that require multiple points of telecommunications. The task force and their down trace units need to be able to support a large number of people with connectivity in any given environment. These terminals are an asset to the C2CRE mission and need a contracted service to operate.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 base year of 12 months and 3 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.3 Reserved

Attachment A Total Pages: 8

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0001-2400 on Monday through Sunday, except when explicitly expressed either verbally or in writing. Performance shall be each terminal location. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

1.4.4.1 When visiting MIARNG facility the contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance.

1.4.5 The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2-Reserved

1.4.5.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.4.7 Reserved.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Reserved

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance and service adequacy.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Sunday, unless specified otherwise.

2.1.14 EQUIPMENT SERVICE. 24/7 Helpdesk support with equipment services for any of the needs of the TF46 VIASAT terminals.

2.2 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security C2CRE Command and Control CBRN Response Element CBRN Chemical, Biological, Radiological, Nuclear CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer MP CMD Military Police Command OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program ROM Rough Order of Magnitude TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment, and Services (GFP/M/E/S): 46th MP CMD will provide the (4) VIASAT terminals. But the government will not provide services for the performance of this contract. The contractor shall provide the services.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: The contractor shall furnish everything required to perform the services as indicated in this PWS.

5.0 Requirements: The contractor shall:

5.0.1 Delivery and Placement: The contractor shall provide the services for the VIASAT Terminals remotely via the MAC addresses and serial numbers on the devices.

The VIASAT services contract should include the following to adequately support our Task Force:

4 Exede Enterprise service – Nomadic Data Plan Pre-Paid, 500 GB usage, valid for 1 year.

Service provider: VIASAT 1- Year of Nomadic Helpdesk/NOCC services and support. 24x7x365 Tier-1 and Tier-2 support

5.0.2 The services shall be set in the designated VIASAT terminals no later than one day after the last contract ended (24 Sept 2020).

5.0.3 All VIASAT services shall be attached to (4) terminals specified by the Government.

There may be a requirement by the government during the period of performance for contractors to provide 24/7 helpdesk services to troubleshoot any connectivity issues with any of the (4) VIASAT terminals.

5.0.4 The contractor shall submit a report to the COR indicating that all services have been set to their designated terminal and will start by the specified date. This report will be submitted no later than 2359 on 23 September 2020. Reports will be sent via email COR.

5.1 Requirements: The government shall:

5.1.1 Personnel assigned the equipment shall validate the services once a month and document whether the services work or not. This report shall be submitted to the COR either during that person’s drill weekend or the 15th of each month if they do not have drill.

5.2 Equipment/Service Servicing:

5.2.1 The Contractor shall provide help desk service support upon being contacted from the hours of 0000-2359 Monday- Sunday until the contract is complete. The contractor shall assist with any equipment deficiencies as well as service deficiencies to ensure these satellite assets are always working properly and ready to deploy at a moment’s notice.

5.3 Contractor Manpower Reporting Application (CMRA):

5.3.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Michigan Army National Guard via a secure data collection site.

5.3.2 The contractor shall completely fill in all required data fields using the following web address: http://www.sam.gov/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through http://www.sam.gov/

September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at http://www.sam.gov.

6.0 Applicable Publications:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current /index.html or http://farsite.hill.af.mil/

DoDM 5200.2 Regulation 5200.02 Procedures for the DoD Personnel

Security Program (PSP)

04/03/2017 http://www.dtic.mil/whs/directives/corres/pub1.htm l

DoDD 5400.11 Department of Defense Privacy

Program

10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 http://www.dtic.mil/whs/directives/corres/pub1.htm l

DoDD 8140.01 Cyberspace Workforce Management

08/11/2015 OK http://www.dtic.mil/whs/directives/corres/dir.html

AR 530-1

Operations Security

09/26/2014 OK http://armypubs.army.mil/ProductMaps/PubForm/ AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD250

Material Inspection and Receiving

Report

AUG 2000 DD 250

Material Inspection and Receiving Report Aug 2000 http://dtic.mil/whs/directives/forms/dd/ddfor ms0001-0499.htm

TECHNICAL EXHIBIT 1

Deliverables Schedule

Deliverable Title Frequency Number of

Copies Medium/Format Submit To

Service Delivery 24/7 1 Electronic Submission

COR

Delivery Report As delivered 1 Electronic Submission

COR

Monthly Equipment and Services Test report

Monthly 1 Electronic Submission

COR

Report of Equipment/Service Option Completion

As Complete 1 Electronic Submission

COR

http://www.sam.gov/ https://www.acquisition.gov/?q=browsefar http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://farsite.hill.af.mil/ http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/dir.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

TECHNICAL EXHIBIT 2

Performance Requirements Summary

Performance

Objective Performance

Standard Acceptable Quality Levels

(AQL)

Surveillance

Method/By Whom

5.0.4 Report when

services are on terminals.

The contractor shall submit a report to the COR indicating that all services have been set to their designated terminal and will start by September 23 2020

Validation should be submitted by the contractor no later than 7 days after the services have been set to each satellite terminal.

COR

5.1.1 Report services capabilities on

a monthly basis.

Monthly reports shall be made available to the G6 to validate the services on the equipment is working properly.

Reports shall be sent electronically on the drill weekend of every month.

If there is not drill that month, they shall be sent on the 15th of every month.

COR