Attachment_A_Performance_Work_Statement_(PWS)_-_Pueblo_Janitorial_Services.pdf

Performance Work Statement (PWS) Pueblo Dam Field Office

610 Reservoir Rd Pueblo Co 81005 Office Janitorial Services

Solicitation #: 140R6023Q0042

1. BACKGROUND

The contractor shall provide janitorial services at the Pueblo Dam office in accordance with this Performance Work Statement (PWS). The timely and accurate performance of these services must be recognized as a vital and mandatory requirement of this contract.

The Contractor shall furnish all labor, materials, transportation, supplies (unless otherwise specified), equipment, and supervision to satisfactorily perform janitorial services. The number of square feet of floor space is estimated, and no claim shall be made against the Government for any excess or deficiency therein. There is a total of approximately 2,100 square feet.

Janitorial services shall be performed between the hours of 4:30 p.m. and 6:30 a.m., Tuesdays and Fridays, holidays excepted. All work shall be performed in accordance with the instructions of this performance work statement only authorized contractor employees shall be permitted in the facilities.

This requirement will be subject to the applicable Department of Labor wage rates, as attached, under the Service Contract Act of 1965.

Throughout the life of this Purchase Order, the Contractor is encouraged to continuously seek ways to incorporate innovative and emerging technologies that in the most economic and efficient manner improves mission performance.

2. PERIOD OF PERFORMANCE

The period of performance is July 1, 2023 through June 30, 2024, plus four one-year option periods. The exercising of such option periods will be made at Reclamation’s discretion.

3. TASKS

The Contractor shall provide experienced and qualified professional personnel to provide services to include, but not be limited to, the following:

1. Twice Weekly Services

2. Weekly Services

3. Quarterly Services

4. Semi-Annual Services

Attachment A

Solicitation #: 140R6023Q0042 Bureau of Reclamation Pueblo Janitorial Service Missouri Basin Region

3.1. Twice-Weekly Services

The Contractor shall perform the following tasks on Tuesdays and Fridays:

• Empty trash receptacles and waste baskets into refuse containers and wash containers inside and out as needed, or as directed by the Contracting Officer's Representative (COR).

• Clean and dust all furniture, window wells, mop boards and other trim. Dust as needed or as directed by the COR: copiers, bookcases, file cabinets, print files and venetian blinds.

• Clean glass doors and windows in all entryways, interior and exterior.

• Vacuum and wet-mop 200 square feet of tile floor, using disinfectant in all restrooms. Clean and disinfect all surfaces of shower, toilets, washbasins and dispensers with acceptable germicidal disinfectant.

• Clean all mirrors, frames, ledges and partitions

• Clean and refill all dispensers in restrooms or as otherwise provided.

• Clean sink and counter tops in the kitchen area.

• Clean the lunch and conference room, including tabletops, chairs and fixtures.

• Vacuum 1,434 sq ft of carpeted areas, spot clean where needed.

• Clean drinking fountain using disinfectant.

3.2. Weekly Services

• Dust hard-to-reach areas not covered under above services.

• Remove soiled areas around light switches, doors and door frames, and scuff marks from the walls and floors.

3.3. Quarterly Services

• Clean the inside and outside of all exterior windows and door glass, excluding north exterior windows in shop area.

3.4. Semi-Annual Services

• Completely strip old Finish buildup, remove all residue, refinish and buff shine all uncarpeted floors - twice annually - during the spring and fall. Stripping shall be the complete removal, without damage to the floor surface, of all old finish from all visible floor surfaces, and from those floor surfaces which can be exposed by the removal of non-fixed furnishings. The stripping chemical(s) used shall meet the specifications for the type of finish being stripped and shall be used according to the manufacturer's directions. Some floor areas may require the use of manual scrubbing devices to completely remove the old finish. All floor surfaces shall be cleaned and rinsed before new finish is applied. After the floor surfaces have been refinished and the finish has dried, the finish shall be uniform and leave no streaks, swirls, hair, mop strands, etc. No stripping solution or new finish shall remain on any non-floor surface.

o 1st refinishing will be accomplished 1 month after assuming contract

• Clean and shampoo all carpet areas not covered by furniture or equipment.

o 1st carpet cleaning will be accomplished 1 month after assuming contract.

Special Requirements

• In addition to the above, the main entrance to the building shall be kept clean at all times. This requirement will normally be determined by the volume of traffic and weather conditions.

• All services not specifically covered above but normally performed by a janitorial service shall be a requirement of the contract.

The contractor shall perform the above tasks with no deviation in timeliness or quality. The contractor uses the appropriate equipment, tool, and chemicals that are in good operational condition for completing the required services in a satisfactory manner No more than 3 tasks per year shall result in the need for service re-performance.

4. ENVIRONMENTAL PROTECTION

The contractor shall comply with all federal, state, and local laws, regulations, and standards.

All environmental protection matters shall be coordinated with the CO or COR.

The contractor must comply with Section 9002 of the Farm Security and Rural Investment Act of 2002, Executive Order 13423 and the Federal Acquisition Regulation to provide biobased products. Therefore, the contractor shall utilize products and material made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. The COR must approve all supplies and material used in the performance of the contract.

The contractor shall submit a complete list of biobased products that the contractor will use in carrying out the requirements of the PWS. This list shall include the name of the manufacturer, cost of each material, and the intended use of each of the materials. It is desirable that the contractor supply the greatest number of biobased products listed that meet the health and environmental specifications. The following is an example list of products that the contractor may use in this contract for which biobased products are available. The list is not all-inclusive:

Bathroom and Spa Cleaners Industrial Cleaners General Purpose Cleaners Multi-Purpose Cleaners Glass Cleaners Graffiti and Grease Removers

5. CONTRACTOR PERSONNEL

Contractor employees performing under this contract may be required to show a driver’s license before granted access to a building. In the absence of a driver's license, the employee shall provide an alternate source of official identification that includes: First, Middle, Last Name; date and place of birth; and place of residence. All contractor employees must be U.S.

citizens or have a valid Immigrant Visa Number, Permanent Resident Card, or Resident Alien Card authorizing them to work in the U.S. The contractor shall abide by all Federal, State, and Local laws pertaining to hiring and assigning tasks to personnel.

In accordance with GP-7 Site Security, the contractor shall provide a listing of all personnel performing work under the contract prior to performance. Copies of state issued licenses that pertain to work related tasks may be required. The contractor shall notify the CO or the QAE in writing of any personnel change to this list prior to the implementation of such change(s).

The contractor/or contractor’s personnel shall report any damaged, clogged, or inoperable systems, fixtures, or facilities. All conditions, which prevent the proper performance of the contractor’s duties, shall be reported to the QAE. Notification will be in writing, by telephone, or in person stating the location no later than the following workday.

The contractor shall report to the COR, by telephone, any accidents involving injury, death, damage to Government property, or accidental loss of Government property resulting from the activities of the contractor, their subcontractors, their agents, or their employees. A report shall be forwarded to the CO within 2 working days after the date of the accident. All accident records required by the Occupational Safety and Health Act shall be maintained in accordance with OSHA guidelines. In addition, the contractor shall cooperate and provide data to follow-up investigation of an accident by Reclamation.

6. CONTRACTOR FURNISHED SUPPLIES

The Contractor shall furnish all supplies in accordance with standard industry practices required to perform under the contract to include at least the following:

a. Cleaning Supplies- The contractor shall furnish cleaning supplies as commonly utilized in industry practice to include, but not limited to, such items as mops, brooms, mop buckets, rubber gloves, sponges, wipes, waxes, polishes, cleaners, disinfectants, brushes, trash can liners, etc.

b. Restroom Supplies- The contractor shall furnish supplies for restocking of the restrooms including toilet paper, paper towels, and hand soap.

c. The contractor is responsible for providing all labor, equipment, materials, supplies, and state issued commercial applicator’s license (if applicable) necessary to meet the requirements of the contract. Trucks, vehicles, and personnel will be licensed, insured, and certified as required by the appropriate governing agencies. Trucks shall be operational in accordance with Colorado Department of Transportation requirements.

d. The contractor will not use any government purchased supplies or equipment.

7. SAFETY AND HEALTH

a. Occupational Safety and Health Administration (OSHA) rules and regulations shall be adhered to.

b. The contractor shall follow Reclamation Safety and Health Standards (Revised 2009);

copy available upon request. The contractor is required to practice safety at all times when carrying out contract requirements.

c. The contractor shall contact the COR if these potential conflicts affect, or are anticipated to affect, contract requirements.

d. The contractor will supplying personal protective gear for all employees.

e. The contractor shall erect a sign on the restroom unit being cleaned to indicate the unit is not available for use.

f. The contractor shall immediately report all spills of waste materials to the COR.

g. The contractor shall keep the premises free from debris and accumulated waste.

h. Any vandalism, security, safety, or health issues shall be reported within 24 hours to the

COR. Any crimes against property or people, or need for emergency services, shall first be reported to the appropriate County Sheriff’s Office or emergency medical provider. If possible, also provide the COR any information pertaining to the condition, time, date, place, and description of damages, witnesses, suspects, or other information.

8. GOVERNMENT FURNISHED EQUIPMENT / INFORMATION

The contractor is responsible for providing all labor, equipment, materials, supervision, and supplies necessary to meet the requirements of the contract. All personnel employed by the contractor for performance of the contract, or any representative of the contractor entering the Government installation, shall abide by all security regulations of the installation. The contractor is prohibited from having additional keys made (copied) and is responsible for all costs associated with rekeying; should the assigned key be lost.

9. CONTRACTOR QUALITY CONTROL PLAN

The contractor is responsible for the management and quality control actions necessary to meet the quality standards set forth by the contract. The contractor shall develop and maintain a quality control program to ensure maintenance services are performed in accordance with this contract.

Each phase of the service rendered under the contract is subject to Government inspection by the COR during any or all times of the contractor’s work. The Government’s Quality Assurance program is not a substitute for the QCP. The Government will monitor the contractor’s performance. Non-compliance with the contract will result in a required service being re-performed to the performance standards as stated in the PWS without additional expense to the Government. The Government reserves the right to utilize any method of inspection as necessary to assure contractor performance with all the requirements of the contract.

No materials, supplies, or processes shall be used that will damage floors, floor coverings, woodwork, painted surfaces, structures, or other items being cleaned. Materials and supplies that do not fully comply with environmental regulations or that are of a highly caustic or/of a toxic nature shall not be used or permitted in any building or area covered by this contract. The contractor shall refer the contemplated use of any materials of an unidentified or doubtful nature as to flammable or caustic qualities to the COR for approval, prior to use. The Government will assume no responsibility for contractor materials or supplies which are lost, stolen, or damaged. The contractor shall only provide material and supplies that meet or exceed standard industry practices.

10. PERFORMANCE CRITERIA

The designated COR will document acceptable and unacceptable contract performance. If the COR considers the contractor's performance to be unsatisfactory, the information will be reported to the CO. The CO may require the contractor to explain, in writing, the cause of the poor performance, any corrective actions the contractor has already taken to obtain an acceptable level and any future corrective actions the contractor will utilize to prevent unacceptable performance.

The contractor shall be required to meet with the COR at least weekly during the first month of the contract and as necessary thereafter in an effort to establish a partnering relationship with the contractor to address performance problems encountered and their resolution. The time and location will be mutually agreed upon. The Government reserves the right to change the frequency of the meetings depending upon the quality of service provided by the contractor.

The Government will prepare and distribute minutes of the meetings to all those who attend. If the contractor does not concur with any portion of the minutes, the contractor shall inform the COR within 5 days of receiving the minutes.

Service Delivery Summary

Performance Objective

Services Required

Performance Threshold

Twice-Weekly Services

No more than three customer complaints per month

Weekly Services

No more than three customer complaints per month

Quarterly Services

No more than three customer complaints per quarter

Semi-Annual Services

No more than three customer complaints semi-annually

11. PERFORMANCE REQUIREMENTS SUMMARY TABLE (PRST).

The following table summarizes the tasks, the performance standard, monitoring method, and disincentives/incentives for performance standards.

Task Description Performance Standard Method of Monitoring

Disincentive Incentive

Restrooms Dusting, Drinking fountains Entry doors

No more than 3 tasks per year shall result in the need for service re-performance.

Weekly

1.) Re-work at contractor’s expense

2.) Payment deductions as specified in Section 13

1.)

Exceptional contractor performance will be documented

Kitchen/Meeting/ Breakroom

No more than 3 tasks per year shall result in

Windows No more than 3 tasks per year shall result in

Quarterly

Trash removal No more than 3 validated customer complaints per month.

Floors- Sweeping mopping And spot/ stain

No more than 3 tasks per year shall result in removal performance.

Tile refinishing/ Carpet Cleaning

No more than 3 validated customer complaints per month.

Semi-Annual

12. GOVERNMENT REMEDIES

All work shall be subject to inspection, approval, and acceptance by the Government. The Government will compare the contractor's performance to industry standards and will not exclude common sense considerations as applied by the COR. The Government will consider work incomplete when any one of the following conditions exits:

- The contractor did not perform any or all of the tasks.

- The contractor was not timely.

If the performance of any required service is unsatisfactory, and poor performance is clearly the fault of the contractor, the Government may reduce the contract price to reflect the reduced value of defective services, if the Government notifies the contractor in writing prior to executing such payment deductions.

The CO will determine the payment deduction amount by calculating the percentage of acceptable services performed by the contractor. The Government will use the total number of deficiencies found to determine the percentage found unacceptable. The percentage found unacceptable subtracted from 100 percent will determine the percentage acceptable.

13. INVOICES

Invoices must be submitted electronically through the U.S. Department of the Treasury's Internet Payment Platform System (IPP) located at www.ipp.gov. The contractor shall be registered in the IPP system and maintain an active registration with SAM.gov before any payment is made to the contractor.

14. REQUIRED SUBMITTALS

Submittals from the contractor are required during the term of the contract to ensure quality and safe work under the contract. Required submittals are as follows:

http://www.ipp.gov/

RSN

Clause or Section Title

Submittals Required Due date or delivery time

No. of sets to be sent to:

CO COR

Insurance - Work on a Government Installation 52.228-05

Written certification that the required insurance has been obtained

Within 10 calendar days after award

1 0

Liability Insurance 1452.228-70

Acceptable certificate of liability insurance

Within 10 calendar days after award

1 0

Site Security

GP-7

(1) List of all contactor and subcontractor employees performing work under this contract with supporting documentation

10 days before employee are on-site and continuously for new employees

1 1

(2) List of all vehicles and equipment to be brought onsite with supporting documentation

10 days before employee are on-site and continuously for new vehicles and equipment

1 1

Hazardous Material Identification and Material Safety Data 52.223-03 A1

List of chemicals to be used for this contract and their associated

MSDS

Before the first day of the period of performance

(List Only)

5 Section 5 Contractor’s quality control plan

Within 10 calendar days after award

1 1

6 Section 9

List of biobased products purchased to carry out the contract requirements.

Annually on the anniversary date of the contract award

1 1

7 52.204-10

Reporting Executive Compensation and First-Tier Subcontract Awards

By the end of the month following the month of award, and annually thereafter

1 0

15. RECLAMATION POINTS OF CONTACT

Contracting Officer (CO): Bureau of Reclamation - GP-5000; Attn: Monte Baird; PO Box 36900;

Billings, MT 59101

Contracting Office Representative (COR): Bureau of Reclamation, Attn: Michael Holmberg;

Pueblo Dam

16. CONTRACTOR REQUIREMENTS

The Contractor shall furnish qualified, experienced, drug-free, and safety-oriented personnel to perform the services under this contract. Employees shall promptly correct unsafe working conditions or report them to CO, COR, or other proper authority. Employees shall report all accidents or injuries, no matter how minor they may seem. During any national emergency, the Contractor and employees may be subject to screening for security purposes by governmental agencies charged with the security of the nation. No person who has been found unacceptable by such screening shall be employed in the performance of this contract. Fire prevention shall be exercised at all times by the Contractor and/or his/her employees. Janitor closets, etc., shall be kept clean and free from odors and fumes. All combustible material shall be used and stored in a safe manner. The Contractor shall report any fire hazards to the Government representative in charge of the building and, if possible, correct them. In the event of a fire, call Pueblo Emergency number (911) to report the fire, and notify the Government representative in charge of the building (719-568-9030).

ONLY AUTHORIZED CONTRACTOR EMPLOYEES SHALL BE PERMITTED IN THE FACILITIES. A list of all Contractor employees, vehicles, and equipment to be utilized on-site, in accordance with GP- 7, “Site Security,” will need to be submitted in accordance with the Required Submittal/Delivery table.

The Contractor shall furnish all supplies such as mops, brooms, dust cloths, sweeping compound(s), cleaning agents, floor polishers, buffers, vacuum cleaners, mop buckets, etc. All equipment used in the performance of the contract shall have adequate bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces. All electrical equipment used by the Contractor, or his/her employees, shall meet all applicable safety requirements. The equipment must operate at full-rated performance levels using existing building circuits.

It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

17. CONSTRAINTS

The Contractor must comply with the following rules and regulations governing public building and grounds:

• All contractor personnel proposed to work on the premises shall curb the amount of airborne dust; therefore, no dry sweeping is allowed. Only vacuuming with a HEPA vacuum, wet-mopping, or dry-mopping with the use of dust-collecting cleaning products, are permitted.

• All contractor personnel shall be safety-oriented and familiar with general safety and health guidelines.

18. GOVERNMENT FURNISHED EQUIPMENT/INFORMATION

The Government will furnish where and if required, lights, power and water from regular outlets in the building. Storage space shall be provided by the Government. Wasteful or unauthorized use of government-furnished materials will not be permitted and will not be for use outside of the job requirements of this contract. The Government will not be responsible for the loss of, or damage to, the Contractor's property while in storage on government premises. All equipment used in the performance of the contract shall be of the type and durability used by professional janitorial firms. All property found in the performance of this contract shall become the property of the Pueblo Field Office, and must be turned in to the

COR.

A pre-work meeting will be held at the Pueblo Field Office within 10 days after award of contract, and prior to beginning of any work, at a time mutually agreeable to the Contractor and COR. The purpose will be to review the contract, the work to be performed, established Safety Requirements and procedures and to clarify work areas.

• In addition, the Contractor will be required to submit the following documents to the COR at the pre-work meeting:

▪ List of all employees who will be working on the contract;

▪ List of chemicals to be used on the contract and the materials safety data sheets for each (other than those supplied by the Government).

Cleaning agents and/or chemicals must be approved by COR prior to their use.

Payments will be made to the Contractor monthly for services rendered based on unit price quote. The Contractor shall submit an original invoice monthly in arrears for service performed.

The Contractor shall be liable for any loss or damage to Government property while in his/her possession and shall be responsible for any damage to government buildings or equipment occurring as a result of performance of the contract. It is understood that in the performance of the contract, the Contractor is an independent contractor, and not an agent or employee of the United States. The Contractor shall indemnify, save, and keep harmless, the Government against any or all loss, cost, damage, claim, expense, or liability whatsoever, because of accident or injury to persons or property of others occurring in connection with operations under the contract. The Contractor agrees to comply with the workmen's compensation law of the state of Colorado, and secure public liability insurance with companies satisfactory to the Bureau of Reclamation, in the minimum amount of $50,000 for employer’s liability; $100,000 for each person; $100,000 for each occurrence (bodily injury); and $50,000 aggregate for property damage. The Contractor further agrees to exonerate, indemnify, and hold harmless the United States from and against, and shall assume the responsibility for payment of all federal, state, and local taxes or contributions imposed or required under employment insurance, social security, income tax laws, and workman's compensation law, with respect to the Contractor's employees engaged in the performance of this contract.

19. CONTRACTOR DELIVERABLES/SUBMITTALS

RSN

Clause Or Section Title

Submittals Required Due date or delivery time

No. of sets to be sent to:

CO COR

Liability Insurance 1452.228-70

Acceptable certificate of liability insurance

Within 10 days after contract award

1 0

Security Requirement s 52.204-09 and WBR 1452.237-80

List of Employee’s information (prime contractor and subcontractors) GP Form PIV1

Within 10 days after contract award at the pre-work meeting & continuously for new employees

1 1

Hazardous Material Identification and MSD 52.223-03 A1

List of Chemicals to be used on the contract and associated Material Safety Data Sheets

Pre-work meeting

0 3

20. Quantifiable Service Requirements

The quantities identified below represent an estimation for quote submission details, and no claim shall be made against the Government for any excess or deficiency therein.

Pueblo Dam Office Janitorial - Janitorial Service Requirements Twice-Weekly Requirements

Task Approx SqFt Qty Floor Type

Vacuum (spot cleans as needed) 1,434 Carpet

Trash Removal

Wastebaskets 10 N/A

Shredders 1 N/A

Clean / Dust

Desktops / Workstations 6 N/A

Tabletops 1 N/A

Chairs (non-cloth) 0 N/A

Fixtures (recessed 3" lighting) 30 N/A

Copiers/Printers 1 N/A

Bookcases 7 N/A

File Cabinets 3 N/A

Windowsills 20 N/A

Venetian Blinds 20 N/A

Mop Boards/Trim 65 N/A

Clean Glass Interior/Exterior (entryways)

Doors 2 N/A

Windows 20 N/A

Restrooms

Trash Removal / Liner Replacement / Clean / Sanitize

Wastebaskets 3 N/A

Vacuum / Wet Mop Floor 200 Vinyl Tile

Clean / Dust /Sanitize

Windowsills 0 N/A

Clean / Disinfect

Washbasins 3 N/A

Dispensers 3 N/A

Cabinets 3 N/A

Shower 1 tile

Mirrors 3 N/A

Toilets 3 N/A

Toilet Seats 3 N/A

Partition Surfaces N/A

Refill Dispensers

Soap 3 N/A

Towels 3 N/A

Toilet Paper 3 N/A

Clean Kitchen Area

Sinks 1 N/A

Countertops 1 N/A

Clean Lunch/Conference Room

Tabletops 1 N/A

Chairs 8 N/A

Fixtures (recessed 3" lighting) 6 N/A

Clean water fountain 1 N/A

Quarterly Requirements

Clean Glass (interior & exterior)

Windows 20 N/A

Door Glass 2 N/A

Semi Annual Requirements

Strip/Refinish/Buff Flooring 200 Tile

Clean / Shampoo Flooring 1,434 Carpet

DEFINITIONS/ACRONYMS

As used throughout this contract, the following terms shall have the meaning set forth below and specified as applicable to this contract.

1. Acceptable Quality Level (AQL) - The standard at which service is considered satisfactory as agreed upon by the Contractor and Government.

2. Alternate Dispute Resolution (ADR) - Process for the resolution of disputes regarding work determined to be unsatisfactory.

3. As A Rule - Term that describes the area serviced as being either usually clean, clean in general, clean most of the time and/or generally clean.

4. As Directed, As Required, As Permitted, Approval, Acceptance - Terms that indicate that direction, requirement, permission, approval, or acceptance of the Contracting Officer are intended unless stated otherwise

5. At All Times - Term that describes the area serviced as being either clean all the time, always clean or clean on a continual basis.

6. Clean - The absence of bottles, cloudy film, cobwebs, coffee grounds, debris, dirt, dust, discarded materials, encrustation, fingerprints, graffiti, grease, grime, gum, ink, litter, marks, mold, odors, oil, pieces of paper, rust, scale, scum, smudges, spillage, spots, stains, watermarks, tape, tar, trash, residue, or any other extraneous matter on all surfaces or objects in order to present a lustrous appearance, as applicable, and an overall appearance of cleanliness.

7. Container - Any type of solid waste receptacle approved for use by the Contracting

Officer. This includes cans, wheeled refuse carts, drums, bins, or similar receptacles that can be handled easily.

8. Contracting Officer (CO) - A duly appointed person with the authority to enter into, administer, or terminate contracts, and to make findings and determinations on behalf of the United States Government. This is the only individual authorized to change a contract or any of the requirements stated herein.

9. Contracting Officer's Representative (COR) - A person designated and authorized in writing by the CO to be responsible for surveillance/monitoring of the Contractor's

10. Contractor - The individual, partnership, company, or corporation responsible for the duties and responsibilities under the contract. The term also covers requirements for any subcontractor. The Contractor is ultimately responsible for ensuring that all subcontractors comply with the provisions of the contract.

11. Contractor Owned Property - All property used on this contract that is owned or furnished by the Contractor.

12. Custodial Work Inspector (CWI) - An individual designated to be responsible for conducting inspections of the building and grounds to determine Contractor's compliance with terms and conditions of the contract.

13. Customer Comments - A means for end users to provide comments pertaining to service provided by the contractor.

14. Day - A normal workday, unless otherwise specified

15. Deficiency - A shortcoming in the quality or state of service performed.

16. Disinfect - Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

17. Dumpster - Metal box of various volumes (such as 6 cubic yards, 8 cubic yards, etc.) with two side doors and one top door used to contain non-recyclable solid waste.

18. Emergency/Special Event(s) - Any unforeseen circumstance or combination of circumstances that requires immediate attention.

19. Facility - Any identifiable piece of real property.

20. Facility Manager - The person responsible for the overall operation of a facility.

21. Frequency of Service - A system to identify the quantity of services to be performed (e.g.

monthly, weekly, twice weekly, daily, etc.).

22. Government Owned Property - All property owned by or leased to the Government, or acquired by the Government under the terms of the contract. Government property includes both Government furnished property and Contractor acquired property.

23. Inspection - The critical examination of a facility, system, or procedure to discover and remedy discrepancies and inefficiencies.

24. Maintenance - The work required to preserve and maintain real property or piece of equipment in such a condition that it may be effectively used for its designated functional purpose.

25. Normal - Term that describes the area serviced as being usually clean, typically clean, customarily clean, and/or routinely clean.

26. Office Waste - Solid waste generated in the building, rooms, or service of rooms in which business, professional, or clerical personnel perform their duties. Office waste consists primarily of paper and paper products.

27. Ordinary - Term that describes the area serviced as being normally or usually clean.

28. Performance Requirements - Tasks to be performed by the Contractor.

29. Performance Requirements Summary Table (PRST) - An outline of contract requirements that identifies the key service outputs of the contract that will be inspected or surveyed by the Government, and related performance standards, method(s) of performance assessment and surveillance, and portion of required service to total contract value.

30. Performance Standard - The desired results, expressed by the Government, expected from performance of contract services, to satisfy the requirement.

31. Quality Assurance (QA) - Those actions taken by the Government to assure services meet the acceptable quality level established by the contract between the Contractor and Government.

32. Quality Assurance Surveillance Plan (QASP) - An organized, written, "living” document outlining the Government's methodology for monitoring contractor performance.

33. Quality Control (QC) - Those actions taken by the Contractor to ensure that contractor performance meets the requirements of the contract.

34. Quality Control Program (QCP) - All necessary measures taken by the Contractor to ensure that the quality of service will meet the contractual requirements regarding cleanliness, appearance, consistency, and conformity with standards and requirements.

35. Regularly - Term that describes the area serviced as being either cleaned on a regular basis or habitually clean.

36. Replenish - Re-supply and maintain supply dispensers at a level to amply meet building needs.

37. Sensitive but Unclassified (SBU) Trash - All material that contains taxpayer identification information or an "Official Use Only" designation. All trash collected from work areas to include microfilm cartridges, magnetic tapes, and cardboard.

38. Space - An area to receive custodial service, which may or may not be considered a room by common definition. Examples of space are definable sections of hallways, corridors, lobbies, offices, and entrances.

39. Trash Can - Any solid waste receptacle (also referred to as wastebaskets) located inside a building at such locations as beside or under desks, inside restrooms, and in break rooms.

40. Waste Containers - Trash receptacles, wastebaskets, trash cans, wastepaper baskets, ashtrays, or any container holding trash, paper, or refuse of any type.

41. Work Day - A normal duty day, Monday through Friday, except Federal Government holidays.