ATTACHMENT A DRAFT PERFORMANCE WORK STATEMENT.docx

?.## DRAFT PERFORMANCE WORK STATEMENT

MiSeqDx Instrument Full Support Maintenance

I. Introduction

a. This is a non-personnel services acquisition to provide full coverage for parts, technical support, software and hardware updates for the MiSeqDx instrument. The Government shall not exercise any supervision or control over the contract service provider performing the service herein. Such contract service provider shall be accountable solely to the Contractor who, in turn is responsible to the Government.

II. Background

a. Officially established in October 2002, the Orlando VA Health Care System (OVAHCS) serves more than 110,000 Veterans in Central Florida and includes a 120-bed Community Living Center, two Mental Health Residential Rehabilitation Treatment Programs/Domiciliary (60-beds located at Lake Nona campus and 58-beds at the Lake Baldwin campus), one Health Care Center in Viera, two large multi-specialty Satellite Outpatient Clinics in Orlando (Lake Baldwin campus) and Daytona Beach. Five Community Based Outpatient Clinics located in Clermont, Kissimmee, Deltona, Palm Bay and Tavares.

b. OVAHCS High Tech Medical (HTM) Department has a bona-fide need for a full support schedule maintenance, repairs, and software updates for the MiSeqDx instrument. Services shall include full coverage for parts, technical support, software and hardware updates. The MiSeqDx instrument is the first food and drug administration regulated in vitro diagnostic marked platform for next generation sequencing that measures fluorescence signals of labeled nucleotides through the use of instrument specific reagents and flow cells. The Instrument is specifically design for clinical laboratory environment that offer a small footprint of 0.3 square meters which is an easy to use workflow and data output tailored to the needs of OVAHCS laboratory (Lab). The MiSeqDx instrument provides accurate, reliable and diagnostic testing.

III. Type of Contract Contemplated

a. The Government is contemplating a firm-fixed-price contract award.

IV. Period of Performance

a. Period of performance is date of award not to exceed 12 months for base period and 4 twelve months option periods.

V. Places of Performance

a. OVAHCS, 13800 Veterans Way, HTM Department, Room 1H107, Orlando, FL 32827.

VI. Government Recognized Holidays

a. The Contactor shall not perform work on federal holidays, or when the government facility closes due to local or national emergencies, administrative changes, or similar government directed facility closings. Government shutdowns occur when the government refuses passage of key bills resulting in the cession of some or all operations by the government. If the Department of Veteran of Affairs is affected by a government shutdown during the period of performance, the contractor shall not provide services or submit claims against the government during and after the shutdown.

b. Table 1.

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VII. Hours of Operations

a. On-site maintenance shall be performed during normal hours of operation Monday through Friday, from 7:30 a.m. to 4:00 p.m. eastern time.

VIII. Scope of Work

a. The contractor shall provide all maintenance services which meets or exceeds OEM recommendations within established response times.

b. The contractor shall provide all telephone support within established response times.

c. Prior to performance, the contractor shall provide a list of phone numbers and contact information for all service points (i.e., troubleshooting support, customer service, scheduling of maintenance & repair services) to the Contracting Officer Representative (COR) no later than ten (10) calendar days after the contract award date. Thereafter, the COR shall receive a revised listing reflecting any changes, updates, or revisions prior to any changes taking effect throughout the duration of the performance period.

d. The contractor shall provide reagent replacement upon hardware failure.

e. The contractor shall provide documentation to the COR and Contracting Officer (CO) for each schedule maintenance, technical support and repairs.

IX. Specific Requirements

a. The Contractor shall procure and maintain for the entire contract period, Workmen's Compensation and employers Public Liability Insurance in accordance with laws of the State of Florida. Before commencing work under this contract, the contractor shall certify to the CO in writing that the required insurance has been obtained. Contractor shall provide the CO with an original signed copy of insurance certification with appropriate coverage, no later than 10 calendar days after contract award. The contractor will notify the VA immediately of any changes in insurance coverage. Failure to submit documentation regarding the above insurance requirement shall be grounds to terminate the contract for default.

b. The COR shall be responsible for monitoring the contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be documented by the COR and reported to the contractor. Upon notification of deficiencies or poor performance, the contractor shall be given a reasonable time to take corrective action. If determined appropriate, the CO, COR and/or other VA staff members shall meet with representatives of the contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified by the CO. The contractor shall notify the CO and the COR when correction(s) have been made. If the appropriate correction is not made within the timeframe specified, the CO shall have the right to terminate the contract in it is entirety.

X. Security Requirements

a. Contractor’s personnel performing work on-site shall be a United States Citizen.

b. The contractor will be escorted by a VA employee or the COR during the performance of all on-site maintenance and repairs.

c. Contractor shall be responsible for safeguarding all Government equipment, information and property.

XI. Deliverables

a. The contractor is encouraged to outline additional and/or more specific deliverables that align with the technical support, software and hardware updates for the MiSeqDx instrument. The Contractor shall provide the deliverables within the due time frame and notify the CO and COR when the time frame cannot be met. The minimum deliverables are described in table 2 below.

b. Table 2.

n for all service.

XII. Quality Control

b. The contractor shall maintain an effective quality control program to ensure services are performed in accordance with the PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he/she assure themselves that their work complies with the requirement of the contract.

XIII. Acceptance of Services

a. The COR will inspect and accept all maintenance and repairs prior to the contractor submitted invoices. The COR shall only certify the contractor’s invoice for payment after verifying services have been completed and accepted.

XIV. Proper Invoicing

a. The contractor shall adhere to Federal Acquisition Regulation (FAR) 32.905 (b) and FAR 52.212-4 herein for proper invoicing. Invoicing shall be submitted no later than five (5) business days after each performance month.

XV. Seasonal Influenza Prevention Program

a. Before the start of contract performance, and by November 30 of each year thereafter, all Contractor personnel providing services at VA locations where patients receive care and all personnel who come in contact with VA patients must sign and submit to the COR the Health Care Personnel Influenza Vaccination Form to indicate whether they have been vaccinated for influenza, provide necessary documentation if they have been vaccinated, and acknowledge that they have read, understood, and agree to comply with the requirement that in the absence of vaccination they will be expected to wear a face mask throughout the influenza season when in VA locations where patients receive care or when expected to come into contact with VA patients including transport.

b. Influenza vaccine is any FDA approved, commercially available product recommended by the Centers of Disease Control and Prevention (CDC) for the prevention of influenza in a particular season. A face mask is a surgical mask worn over the nose and mouth. Fitted N95 respirators or other respirators are not required.

XVI. VHA Supplemental Contract Requirements for Combatting COVID-19

a. Contractor employees who work in or travel to VHA locations must comply with the following documentation requirements:

b. If fully vaccinated, the contractor shall show proof of vaccination. NOTE: Acceptable proof of vaccination includes a signed record of immunization from a health care provider or pharmacy, a copy of the COVID-19 Vaccination Record Card (CDC Form MLS-319813_r, published on September 3, 2020), or a copy of medical records documenting the vaccination.

c. If unvaccinated, contractors shall show negative COVID-19 test results dated within three calendar days prior to desired entry date. Test must be approved by the Food and Drug Administration (FDA) for emergency use or full approval. This includes tests Available by a doctor’s order or an FDA approved over-the-counter test that includes an affiliated telehealth service.

d. Documentation cited in this section shall be digitally or physically maintained on each contractor employee while in a VA facility and is subject to inspection prior to entry to VA facilities and after entry for spot inspections by Contracting Officer Representatives (CORs) or other hospital personnel.

e. Documentation will not be collected by the VA; contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

f. Contractor employees are subject to daily screening for COVID-19 and may be denied entry to VA facilities if they fail to pass screening protocols. As part of the screening process contractors may be asked screening questions found on the following website: COVID-19 Screening Tool. Check regularly for updates.

g. Contractor employees who work away from VA locations, but who will have direct patient contact with VA patients shall self-screen utilizing the COVID-19 Screening Tool, in advance, each day that they will have direct patient contact and in accordance with their person or persons who coordinate COVID-19 workplace safety efforts at covered contractor workplaces. Contractors shall, at all times, adhere to and ensure compliance with federal laws designed to protect contractor employee health information and personally identifiable information.

h. Contractor must immediately notify their COR/ALT COR or Contracting Officer if contract performance is jeopardized due to contractor employees being denied entry into VA Facilities.

i. For indefinite delivery contracts: Contractor agrees to comply with VHA Supplemental Contract Requirements for any task or delivery orders issued prior to this modification when performance has already commenced.

XVII. Performance Requirements Summary (PRS) Matrix

a. The PRS is a performance indicator that is used to measure the acceptable quality of performance that must be met, who is going to check the measurements, and how these measures will define the success of installation. The below performance standards will be measured accordingly.

b. Table 3.

Negative: Delay with invoice processing; adverse performance rating.

COR

Positive. Payment for services rendered; acceptable performance rating.

Negative: Delay with invoice processing; adverse performance rating.

PWS paragraph VIII. e.

Negative: Delay with invoice processing; adverse performance rating.

Positive. Payment for services rendered; acceptable performance rating.

Negative: Delay with invoice processing; adverse performance rating.