Attachment A 36C24820Q0987.pdf

Attachment A 36C24820Q0987

Salient characteristics

• A web-based/cloud-based messaging platform.

• A software-as-a-service solution that allows log-in to one account on multiple devices to include access from desktop computers as well as iPads.

• Available by access to application website, and no mobile application be required to send or receive messages; no portal shall be required to receive messages; and no charges shall be applied to recipients beyond their local carrier data/text charges, if applicable.

• Able to send and receive text messages from any logged in device to/from one or multiple recipients.

• Allows for templated messages to be easily created and selected from the web service

• Is accessible from multiple areas or departments within each medical center without additional charges/fees

• Provides for unlimited messages

• Without an app that needs to be downloaded to VA owned computer systems

• Able to use system to text any/all cell phones on the market

• Is HIPAA compliant with no PHI information entering system

• Auto-purges/scrubs/wipes data/phone numbers on a regular basis – after 7 days

• Includes consultation, setup, initial and on-going training for staff with no additional costs and 24/7 on-line and hone support

• Meets the Joint Commission standards on Patient Engagement goals - to be used by providers to aid in effective communication when providing care, treatment, and services by effectively communicates with patients when providing care, treatment, and services by:

1. Identification of patient's oral and written communication needs, including the patient's preferred language for discussing health care.

2. Communication with the patient during the provision of care, treatment, and services.

3. Coordination of care, treatment, and services by providing timely SMS messages and email based on the patient’s needs.

4. Coordination process to receive or share patient information when the patient is referred to other internal or external providers of care, treatment, and services, resolving scheduling conflicts and duplication of care, treatment, and services.

5. Delivery of discharge instructions in a manner that the patient and/or the patient’s family or caregiver can understand.

6. Appropriate communication with the patients who have vision, speech, hearing, or cognitive impairments in a manner that meets the patient's needs.

Statement of Need

Attachment A 36C24820Q0987

Supply: Software SMS Messaging System

BACKGROUND

The Department of Veterans Affairs (VA) VISN 8 medical center – Malcom Randall/North Florida/South Georgia requires SMS software-as-a-service support to communicate patient status information

1. SCOPE OF WORK

The contractor shall provide could-based SMS Messaging to patients and family members for the VISN 8 medical center - Malcom Randall/North Florida/South Georgia.

Unlimited messaging, staff users and patients. Includes consultation, setup, inline training, 24/7 support. There will be no specific patient information passed through the vendor SMS messaging portal other than the Veterans and/or family phone number, no names, or protected healthcare related information (PHI). The vision of this project is to allow the Malcom Randall/North Florida/South Georgia Medical Center in VISN 8 to utilize this service independently. The medical center will have its own log-in account and shall have the ability to create their own localized template.

2. CONTRACT TYPE

This is a firm fixed price purchase order.

3. PERIOD OF PERFORMANCE

The period of performance is one base year with four option years.

4. PLACE OF PERFORMANCE

Malcom Randall VA Medical Center/North Florida/South Georgia 1601 SW Archer Road Gainesville, Florida 32608

5. TRAVEL

There is no travel required

6. TASK STATEMENT

Tasks performed shall be of a non-personal nature. VA organizations will not provide supervision of contractor personnel. Contractor personnel shall at no time allow an employer-employee relationship to develop with VA organizations or their staff. VA organizations will refrain from any activities that create the appearance of such a relationship.

Contractors shall not perform inherently governmental functions including: decision-making, supervision of Government employees, supervision of other contractors on other contracts, and activities that create the appearance of performing such functions.

7.1 REPORTING REQUIREMENTS

There is no required reporting

7.2 TASK

Attachment A 36C24820Q0987

The contractor shall provide cloud-based SMS Messaging to patients and family members for the Malcom Randal VA Medical Center. Unlimited messaging, staff users and patients. Includes consultation, setup, training, 24/7 support. There will be no specific patient information passed through the vendor SMS messaging portal other than the Veterans and/or family phone number, no names, or protected healthcare related information (PHI). The Veterans will of course have a choice to participate in this service, it is completely voluntary.

7. DELIVERY SCHEDULE

Task: Provide access to service.

Deliverable: Provide access to text cloud-based text system.

Base year: 6/25/2020 - 9/30/2020 – 3 Months Option Year 1: 10/1/2020 - 9/30/2021 – 12 Months Option Year 2: 10/1/2021 - 9/30/2022 – 12 Months Option Year 3: 10/1/2022 - 9/30/2023 – 12 Months Option Year 4: 10/1/2023 - 9/30/2024 – 12 Months

8. KEY PERSONNEL

There are no key personnel necessary

9. OTHER DIRECT COSTS

No other direct costs

10. GOVERNMENT-FURNISHED EQUIPMENT/MATERIALS/FACILITIES/IMFORMATION

No government furnished equipment/materials/facilities/information required.