Attachment_8-1_PerformanceWorkStatement_LegalReferenceLibrary_2022-06-13.pdf

Federal Trade Commission

Office of the Chief Administrative Services Officer Library Division

Attachment 8.1 - Performance Work Statement Legal Reference Library

Attachment 8.1 – Performance Work Statement

Table of Contents

1.0 – Introduction

1.1 - Background

1.2 – Statement of Need

2.0 – Constraints and Platform Requirements

3.0 – Statement of Work

3.1 – Legal Research

3.1.1 – Mandatory Content (Legal Research)

3.2 – Court Dockets

3.3 – Public Records

3.3.1 – Mandatory Content (Public Records)

3.4 – Expert Witness, Judge, and Lawyer Information

3.5 – Legal News & Analysis Service

3.6 – Business Intelligence

3.7 – U.S. Congressional Serial Set (i.e., Serial Set)

3.8 – Investigative Tool for Law Enforcement

3.8.1 – Mandatory Content (Investigative Tool)

3.9 – Batching (Phone and Person)

3.10 – Transactional Service

3.11 – Telephone Support

3.12 – Training

3.12.1 – General Training Requirements

3.12.2 – Trainers / Instructors

3.13– Separation List

3.14 - Online Legal Know-How Service

3.15—Personal Credit Reporting (Optional CLIN)

3.16 – Drafting Assistant (Optional Service)

4.0 – Performance and Deliverables

4.1 – Deliverables

4.1.1 –Usage Report

4.1.2 – User Update Report

4.1.3 – Training Report

4.1.4 – Reference File Report

4.1.5 – Ad Hoc Reporting

4.1.6 – Status Meetings

4.1.7 – Ad Hoc Meetings

4.2 – Schedule of Deliverables

4.3 – Performance Monitoring

5.0 – Period and Place of Performance

5.1 – Period of Performance

5.2 Place of Performance

5.3 – Hours of Operation

1.0 – Introduction

1.1 - Background

The Federal Trade Commission is an independent federal government law enforcement and regulatory agency with the authority to promote and protect consumers’ welfare through its jurisdiction over both consumer protection and competition issues. The FTC’s mission is to work to protect consumers by preventing anticompetitive, deceptive, and unfair business practices, enhancing informed consumer choice and public understanding of the competitive process, and accomplishing this without unduly burdening legitimate business activity.

Within the FTC, the Office of the Chief Administrative Services Officer (OCASO) enables FTC’s mission by keeping staff and visitors, property, and information safe and secure in a civil and respectful work environment. The mission of the FTC Library is to support the research needs of all Commission staff by providing access to resources in electronic and print format, along with expert assistance in their use.

Attorneys in the Bureau of Competition, the Bureau of Consumer Protection, the Regional Offices, and the Office of General Counsel perform the bulk of the FTC’s legal and litigation work. FTC attorneys regularly practice in administrative proceedings before the Commission and its Administrative Law Judge; in federal district courts and bankruptcy courts throughout the United States; and in the federal courts of appeals. FTC attorneys also work with attorneys from the Solicitor General’s office in the Department of Justice in matters before the Supreme Court; and, in some instances, may represent the FTC before the Supreme Court.

1.2 – Statement of Need

The Federal Trade Commission has a need for the services of a qualified contractor to provide the most cost-effective, reliable, up-to date, 24/7/365 web-based legal and business research platform.

The platform shall include access to legal and business research materials to include federal and state litigation as well as comprehensive financial, business, property, individual (person), news, and other public records information. The platform shall include an investigative tool that allows users to search various records, public data, and legislation.

2.0 – Constraints and Platform Requirements

The contractor shall provide a web-based platform that can be remotely accessed 24/7/365 using a standard internet browser.

The platform shall have the ability to run searches using various search methodology including terms and connectors, natural language, Boolean searching, and retrieval of documents by citation.

The platform shall allow files to be downloaded or emailed in Word, Excel (including csv), or PDF to the end user. File downloads shall be allowable individually or in batches (multiples).

The platform shall include, at a minimum, the mandatory content detailed in:

Section 3.1.1 – Mandatory Content Legal Research Section 3.3.1 – Mandatory Content Public Records Section 3.8.1 – Mandatory Content Investigative Tool

3.0 – Statement of Work

For the duration of this contract, including any exercised option periods, the contractor shall provide all management, personnel, support, supplies, material, and equipment (if applicable) required to provide uninterrupted performance of all tasks as detailed below.

3.1 – Legal Research

The contractor shall provide access to a Legal Research platform that, at a minimum, is capable of the following:

Provides full access to all mandatory content detailed in Section 3.1.1, Mandatory Content (Legal Research) including cases, statutes, regulations, secondary sources, and news

Ability to search across the platform using various search methodology including terms and connectors, natural language, Boolean searching, and retrieval of documents by citation

Ability to filter search results (i.e., by date, court, keyword, reported or unreported status) Ability for platform/system to make recommendations of additional relevant materials based on search activity Ability to save and access previously run searches for a minimum of 90 days Ability to automatically run searches and report results at user specified intervals o Includes setting alerts to run regularly scheduled searches (i.e., daily, weekly, monthly) o Report results sent to end user via email Ability to search for and browse specific documents o Individual documents shall be searchable o Documents shall allow the user to copy text into MS Word with citation o Documents shall be downloadable or have the ability to be sent via email to end user in MS Word, Excel including csv, or PDF formats o Documents shall have the ability to be downloaded individually and in batches o Access to vendor citator services o Shall provide prior and subsequent history for cases and identify all subsequent cases or other materials that cite a particular case (or other source) o Should also indicate the type of treatment (i.e., followed, explained, distinguished, overruled) and the depth of treatment, and it should be possible to filter results by type and depth of treatment and court

PDF images of original documents (i.e., images of cases as they appear in National Reporter System or U.S. Reports)

Ability to store cases and other documents in folders and to annotate those materials o Includes the ability to turn this feature (i.e., notes, folders, annotations, and highlighting) on and off, system-wide, upon request

3.1.1 – Mandatory Content (Legal Research)

1) Cases

All cases reported in the United States Reports and the National Reporter System Unpublished decisions from:

o U.S. Courts of Appeals o U.S. District Courts o U.S. Bankruptcy Courts o State appellate courts

All reported decisions of:

o U.S. Court of Federal Claims and its predecessors (i.e., U.S. Claims Court, U.S.

Court of Claims) o U.S. Court of International Trade and its predecessors (i.e., U.S. Customs

Court) o U.S. Tax Court and its predecessors (i.e., Board of Tax Appeals)

2) Statues United States Code (current and historical versions) with annotations to cases United States Statutes at Large (including all public laws) State statutes (current and historical versions) with annotations to cases

3) Regulations Code of Federal Regulations (current and historical versions), with annotations to cases Federal Register State regulations

4) Legislative History Congressional record going back to at least 1985 until the present Congressional committee reports Congressional hearings State legislative history materials

5) Briefs Briefs, pleadings, motions, and memoranda for cases in the Supreme Court (including at the certiorari stage and on the merits), the U.S. Courts of Appeals, and the U.S.

District Courts

6) Administrative Materials Decisions of the Federal Trade Commission and its Administrative Law Judges Briefs files with the FTC and its Administrative Law Judges Opinions of the Attorney General and Office of Legal Counsel Decisions of the Comptroller General Administrative decisions for all major federal agencies, including the following:

o Civilian Board of Contract Appeals o Commodity Futures Trading Commission o Consumer Financial Protection Bureau o Consumer Product Safety Commission o Equal Opportunity Employment Commission o Federal Communications Commission o Food and Drug Administration o Interstate Commerce Commission (former) o General Accounting Office o Merit Systems Protection Board o Office of Government Ethics o Securities and Exchange Commission o Veterans Administration

7) Secondary Sources All major law reviews Restatements of the Law American Law Reports Legal Encyclopedias (i.e., American Jurisprudence, Corpus Juris Secundum) Legal Dictionaries Subject matter treatises including, but not limited to, the following:

o Administrative Law o Antitrust o Bankruptcy o Computer and Internet Law o Consumer Protection o Constitutional Law o Contracts o Energy and Utilities o Employment o Evidence o Federal Civil Procedure o Government Contracts o Healthcare o Insurance Law o Intellectual Property; includes patents, trademarks, copyright, and trade secrets o International Trade o Legal Ethics/Professional Responsibility o Privacy Law o Statutory Interpretation o Torts

8) News General News - U.S. & international news wires, newspapers, and magazines Legal News - Newsletters, newspapers, and magazines pertaining to the legal profession Business News – access to newspapers, journals, and magazines that cover business

3.2 – Court Dockets

The Court Dockets platform shall provide the ability to search for cases and/or documentation using, at a minimum, the following criteria:

Keyword Docket Number Document Description

Litigant Plaintiff Defendant Judge Attorney Firm Case Type Case Status Court Opinions

The contractor shall provide access to a Court Docket platform that, at a minimum, is capable of the following:

Ability to retrieve documents from PACER automatically updating the docketing platform within 24 hours

Ability to search for and retrieve current dockets for all federal courts Ability to update dockets at least every 24 hours with user option to update in real time Ability to search for and retrieve state court dockets o State court dockets to be updated automatically based on the frequency of updates from state court systems o Option for user to automatically update in real time.

Ability to track docket activity and deliver updates to cases as they become available Ability to search multiple dockets for specific court documents and filter results by court judge, or document type Ability to search for pleadings and motions including, but not limited to, all FTC complaints filed in federal district courts using specific search terms Ability to search for judgments including, but not limited, to all FTC monetary judgments filed in a specific court Ability to set up alerts for newly filed cases by type of case or party Ability to access search history for at least 30 days and view retained search results for 7 days and save indefinitely, both federal and state Ability to download, e-mail, and print one or more documents in PDF format

3.3 – Public Records

The contractor shall provide access to a Public Records platform that, at a minimum, is capable of providing access to public records databases with mandatory content detailed in Section 3.3.1, Mandatory Content (Public Records) on specific companies and individuals.

The platform shall provide searching, saving, and downloading functionality.

3.3.1 – Mandatory Content (Public Records)

The Public Records platform shall, at a minimum, contain the following content

1) Individual (Person) Search:

Comprehensive Individual (Person) Report Nationwide Individual (Person) Search State Individual (Person) Search Military Service Death Records Voter Registration

2) Assets:

FAA Aircraft Watercraft Motor Vehicle Registration and Title

3) Licenses:

Driver’s Licenses FAA Pilot’s

FCC

Hunting & Fishing Licenses Professional Licenses Health Care Provider Licenses Health Care Provider Sanctions Tax Professionals

4) Real Property:

By Location Real Property Foreclosures Automated valuation models Property history

5) Company / Business Search:

Comprehensive Company / Business Report Nationwide business search State business search Corporate Filings

FEIN

Fictious Business Names UCC Filings

6) Courts and Filings Search:

Bankruptcy, Judgments, Liens Bankruptcy Filings Criminal Records o Federal, state, and local arrest o Conviction, and sentencing records

Judgments & Liens Marriage & Divorce Records OSHA Inspection OFAC & Global Sanctions List Politically Exposed Persons National Financial Sanctions

7) Directories

Phone Look up for People and Businesses

3.4 – Expert Witness, Judge, and Lawyer Information

The contractor shall provide access to Expert Witness, Judge, and Lawyer Information platform that, at a minimum, is capable of the following:

Ability to provide comprehensive information on expert witnesses, including resumes (CV), publications, a listing of cases in which expert has testified, court rulings involving expert, and news articles about expert

Ability to provide comprehensive information on judges, including biographical information; statistics on rulings, jury verdicts, and settlements; information on notable decisions; publications by judge, and news articles about judge

Ability to provide comprehensive information about lawyers, including biographical information, practice history, briefs and pleadings by lawyer, publications by lawyer, news article about lawyer

Ability to search database through methods available through the platform Ability to filter search results Ability to download, e-mail, and print documents in either Microsoft Word or PDF format Ability to access search history for at least 90 days

3.5 – Legal News & Analysis Service

The contractor shall provide legal news and analysis services to include, but is not limited, to the following:

Breaking News Daily Newsletters Daily Alerts on News and Cases Daily In-depth Analysis Expert Third Party Analysis News Articles with coverage including, but not limited to, the following:

o Litigation o Legislation o Regulation o Corporate Transactions o Deals o Judicial Appointments o Law Firm Party Moves o Legal Industry News Trends

In addition to the services noted above, the contractor shall provide, at a minimum, legal news and analysis services in the following areas:

1) Antitrust and Competition Law and Litigation Covers breaking news in antitrust and competition law, litigation, and major deals

2) Intellectual Property (IP) Covers breaking news in copyright, patent, and trademark law, tracking emerging IP litigation, licensing activity, emerging legislation, and regulation

3) Cybersecurity and Privacy Covers breaking news on privacy law and data security, tracking emerging privacy litigation, protection compliance, and security breaches

4) Consumer Protection Covers the range of consumer rights issues affecting business, including litigation over false advertising, deceptive trade practices, predatory lending, and debt collection

3.6 – Business Intelligence

The contractor shall provide access to a Business Intelligence platform that, at a minimum, is capable of the following:

Ability to provide both domestic and international information on companies; private and public

Ability to provide parent company and subsidiary information, corporate hierarchies Ability to list brands and competitors Ability to list contact information for key employees, executive contacts Ability to provide snapshot of company information with links to other data such as up-to-date news, press releases, transcripts, and court cases and litigation (open and closed cases) Ease of searching multiple databases from one portal Ability to search by SIC and NAIC codes Ability to have information put into a workable Excel, Word or .csv report from the portal Ability to find companies and competitors in one report Ability to provide a snapshot of company information with direct links to material from one portal Ability to provide company financial information Access to SEC filings Ability to provide information on mergers and acquisitions Ability to show recent legal cases Ability to show corporate legal counsel Ability to provide market reports with analysis Ability to show recent patents

Ability to show recent trademarks

3.7 – U.S. Congressional Serial Set (i.e., Serial Set)

The contractor shall provide access to the U.S. Serial Set that includes full-text PDFs of all House and Senate documents and reports, including legislative and investigative reports, and Senate Executive Documents from 1818-1978.

The platform shall have the ability to download and/or email full text PDFs. The PDFs shall be searchable without losing their full functionality

The platform shall include searchable Public Law (by number) and Statutes at Large citations that reference enacted bills.

The platform shall include bill and publication number indexing, with bibliographic information.

The contractor shall provide access to U.S. Congressional Serial set including, but limited to the following:

House and Senate Documents and House and Senate Reports bound by session of Congress beginning with the 15th Congress, 1st Session (1817)

Documents before 1817 found in the American State Papers to include:

o Committee Reports related to bills and other matters o Presidential Communications to Congress o Treaty Materials o Certain Executive Department Publications o Certain Nongovernmental Publications

Content from 1789-1969 including:

o Congressional Journals, and Administrative Reports o Directories o Manuals, and Related Internal Publications o Congressional Reports on Public and Private Legislation considered during each

Congress o Reports Resulting from Congressionally Commissioned or Conducted

Investigations o Annually Submitted Reports from Federal Executive Agencies o Survey, Research, and Statistical Publications developed by Executive Agencies o Selected Annual or Special Reports of Non-governmental Agencies

American State Papers, 1789-1838 House Executive Documents 1847-1895 House Miscellaneous Documents, 1847-1895 Nongovernmental Organization Reports Senate Executive Documents, 1847-1895 Senate Miscellaneous Documents, 1847-1895 Historic government maps for applications in areas including:

o Boundary Claims Resolution o Documentation of Environmental Change o Native American Rights and Land Use Litigation

Subject areas to conduct Legislative History and Legislative Intent shall include:

o Antitrust o Banking o Bankruptcy o Copyright o Immigration o Labor o Tax

3.8 – Investigative Tool for Law Enforcement

The contractor shall provide access to an Investigative Tool for Law Enforcement platform that, at a minimum, is capable of the following:

World-Check Integration OFAC and Sanctions to identify potential financial crime activity including ALM and Financing Terrorism

Ability to identify people and their assets (i.e., property, motor vehicles, aircraft, businesses)

Ability to reveal evidence of financial distress Ability to reveal prior criminal activities Ability to provide links between people, businesses, assets, and locations Ability to process thousands of records at a time to locate suspects, witnesses, fugitives Ability to search by name, address, or phone number to access both cellular and land line carrier records and self-reported phone data to locate additional identifying information on a subject.

Ability to provide comprehensive database of public records to identify people, their assets, addresses, relatives, and business associates

Ability to provide access to variety of news sources Ability to provide current and historical sources that cannot be found in Public Records Ability to provide Batch (multiple) volume searching Ability to provide Real Time Phone Searches (cellular, landline, self-reported phone data Ability to provide Current and Historical Sources that cannot be found in Public Records Ability to identify and validate subject identities through interface using provided data

3.8.1 – Mandatory Content (Investigative Tool)

The contractor shall provide access to an Investigative Tool platform that contains all information as detailed in Section 3.3.1 Mandatory Content (Public Records) plus the following:

Telecom provider information Live cell phone records Social media accounts, including handles

Ability to search, redact, and securely transmit confidential, proprietary, or sensitive information o Personal Identifiable Information (PII) o Social Security Number o Date of Birth o Arrest and Conviction Records

Healthcare and NPI (National Provider Identifier) records o Professional Licensing Information o National Provider Identifier (NPI) Records o Sanction Records o Healthcare License Records across all professional taxonomies by state

Real-time incarceration and arrest gateway License plate recognition

Not required but highly desirable content includes:

Ability to search email addresses and history Ability to search social media and internet for web profile

3.9 – Batching (Phone and Person)

The contractor shall provide the ability to upload Excel or .csv (batch) file that allows the user to search numerous individuals, phone numbers, and/or address in a single search.

3.10 – Transactional Service

The contractor shall allow for the purchase/access of data outside of purchased plans.

3.11 – Telephone Support

The contractor shall provide 24/7/365 live telephone support and troubleshooting assistance to FTC users at no additional cost. Telephone support shall be available via a toll-free number to provide technical assistance and answer FTC questions about use of the subscription services, research strategies, database structures, software usage, and other types of information related to the use of the service.

3.12 – Training

3.12.1 – General Training Requirements

At a minimum of twice per month, the contractor shall provide training, either remotely or on site, on the legal reference library platform, including content, use, and functionality of the platform.

Training topics shall be approved by the Contracting Officer’s Representative (COR) or other authorized FTC personal in advance. Any specialized training (i.e., paralegal certificate program) requiring more than two training sessions per month shall be approved by the COR in advance.

The contractor shall provide all training material (i.e., manuals, course outlines, literature, samples) required during training sessions.

Training topics include, but are not limited to, the following:

Content and use of platform and its various databases Use of search and retrieval function Use of specialized system access including:

o Downloading, printing, and emailing functions o Creating automatic search runs o Creating folders for document storage o Setting up email alerts

Effective legal research strategies Platform updates and/or changes in content or functionality Profile updates

If requested, the contractor shall conduct individual one-on-one training sessions as approved by the COR.

When training is provided in FTC-provided facilities, the FTC will provide all workstations, network configurations, software, and audiovisual equipment deemed appropriate by FTC.

3.12.2 – Trainers / Instructors

The contractor shall provide a dedicated trainer/instructor responsible for the coordination of the schedule, content, and delivery of all training sessions with the COR.

The trainer/instructor shall be experienced with all platforms, services, functionality, and products detailed in Section 3.0 – Performance Work Statement.

The trainer shall have the ability to provide reasonable accommodations for disabled users during training sessions, including specialized or customization of material and technology (i.e., assistive technology, macros).

3.13– Separation List

The contractor shall make user ID deletions using the separation lists emailed by the Contracting Officer’s Representative (COR). Within ten (10) business days of receiving the list of those employees who have left the agency, the contractor shall email the COR confirmation of completion.

3.14 - Online Legal Know-How Service

The contractor shall provide an online resource with insights and know-how from experts in the field of law to provide authoritative overviews that include:

practice notes current awareness (including legal and regulatory information) standard documents peer reviewed resources updates to material by experts practice guides and overviews

3.15—Personal Credit Reporting (Optional Service)

If required by local, state, or federal statue or law the contractor shall mask specific information as necessary.

The contractor shall provide access to a Personal Credit Reporting platform that, at a minimum, is capable of providing the following:

High Level Credit Summary including inquiries, collections, public records, and disputed accounts

Breakdown of credit totals by Credit Codes with hit/no hit indicator General Overview including process exceptions and Fair Credit Report Act compliance messages Number of Inquiries including name, address, and account type with date of inquiry Historical and current record of buying and payment activity including any collections

Contractor shall provide access to a platform capable of providing full personal credit reports from all three (3) major credit reporting agencies (Equifax, Transunion, Experian) to include, but is not limited to the following:

Full Name including any known aliases Date of Birth Social Security Number Current Address Phone Numbers Previous Addresses Employment Information, both current and previous Public Record Information including Chapter 7 and 13 filings Credit Activity o Creditor name, address, and account type with date of last activity o Credit Code o No Hit Flag o Total Credit including number of accounts, credit history, and credit usage o Combined Reports o Past Due Payments o Bad Debts o Collections o Bankruptcies

Tax Liens including local, county, state, and federal

3.16 – Drafting Assistant (Optional Service)

The contractor shall provide Drafting Assistance that is, at a minimum, capable of the following:

Plug-in for Microsoft Word that meets FTC security and IT requirements Ability to identify all citations in document and provide information as to whether those cases are good law Ability to check quotations Ability to generate table of authorities Ability to analyze document for drafting irregularities Other features of commercially available plug-in tools

4.0 – Performance and Deliverables

Unless otherwise specified, all monthly reports and deliverables are due to the Contracting Officer’s Representative (COR) via email in electronic format (PDF, Word, Excel) no later than the tenth (10th) of each month for the previous month’s reporting period activities (i.e., September’s reporting activities are due no later than October 10th). Quarterly reports are due January 10th, April 10th, July 10th, and October 10th. Annual reports are due within 15 calendar days of the start of a period of performance.

4.1 – Deliverables

4.1.1 –Usage Report

The contractor shall provide a monthly usage report to include the following:

Number of batch searches run Number of docket searches runs Number of inquiries/logins by user ID Number of inquiries /logins by program office (i.e., Bureaus, Offices) Number of calls to telephone support line to include topic/reason for call

User statistic to indicate usage by content/category (i.e., U.S. Cases, Court Dockets, News, Treatises, Statutory Codes, Public Records, Citation Services)

4.1.2 – User Update Report

The contractor shall provide a monthly report that details additions, deletions, or changes to any user IDs and/log in information (i.e., users activated or deactivated) to include individuals noted on the separation list (see Section 3.13 – Separation List).

4.1.3 – Training Report

The contractor shall provide a monthly training report to include:

Number of training sessions Number of trainees by name per session Name and topics of training sessions

Date of training sessions

4.1.4 – Reference File Report

The contractor shall provide a quarterly reference file report detailing any changes, deletions, or additions to the various databases and systems covered by this performance work statement.

4.1.5 – Ad Hoc Reporting

On occasion, the Contracting Officer’s Representative or other authorized FTC personnel may request ad hoc reports. The content, format, and due date of all ad hoc requests will be agreed to by the contractor and COR.

4.1.6 – Status Meetings

On a quarterly basis, the contractor shall attend a status meeting with the COR and other FTC authorized personnel, either remotely or in person. Topics to be reviewed include, but are not limited to the following:

Usage report statistics User access issues, concerns, and problems Platform changes including content and functionality Platform issues (i.e., availability, accuracy)

4.1.7 – Ad Hoc Meetings

On occasion, the Contracting Officer’s Representative or other authorized FTC personnel may request ad hoc meetings, either remotely or in person. The content, format, and date of all ad hoc meetings will be agreed to by the contractor and COR.

4.2 – Schedule of Deliverables

Section Deliverable Format Frequency Due

4.1.1 Usage Report

Word, Excel via email

Monthly No later than the 10th of each month for the previous month’s activity

4.1.2 User Update Report

Word, Excel via email

Monthly No later than the 10th of each month for the previous month’s activity

4.1.3 Training Report

Word, Excel via email

Quarterly Jan 10, April 10 July 10, Oct 10

4.1.4 Reference File Report

Word, Excel via email

Quarterly Jan 10, April 10 July 10, Oct 10

4.1.5 Ad Hoc Reporting As agreed to

As requested, As agreed to by the contactor and FTC

Section Deliverable Format Frequency Due

4.1.6 Status Meeting As agreed to Quarterly

Jan 10, April 10 July 10, Oct 10

4.1.7 Ad Hoc Meeting As agreed to

As requested, As agreed to by the contactor and FTC

4.3 – Performance Monitoring

The COR will engage in routine inspection and random sampling of work to monitor the contractor’s performance. Monitoring methods include, but are not limited to:

Direct observation Verbal communications with customers Collected data validation Periodic inspections Program status reviews Deliverable reviews Customer surveys/complaints Periodic/Random samplings

5.0 – Period and Place of Performance

5.1 – Period of Performance

FTC anticipates awarding a 12-month base, with three 12-month option periods. The anticipated start date is October 1, 2022.

5.2 Place of Performance

The place of performance is at the contractor’s discretion.

5.3 – Hours of Operation

The contractor shall provide 365 days, 24-hour access to all on-line material.