Attachment 6 - List of Questions and Answers CO R.pdf

List of Questions and Answers

FA448622R0014 – Portuguese Civilian Employee Insurance Coverage Services

Question 1 – In reference to the Statement of Work, in accordance with 6.1.1 and 6.1.2 as stated, the contractor must appoint a primary and alternate with full authority to act for the contractor on all contract matters. According to 6.2.1 an incident POC is also requires, please clarify the difference between the contract Point of Contact (POC) and the incident POC.

Answer: Correction this contract does not contain a Statement of Work, it contains a Performance

Work Statement (PWS). The contract requires a primary and an alternate Contract Manager, with full authority to act for the contractor on all contract matters relating to the daily operation of this contract, that have the authority to sign the Solicitation, Solicitation Amendment, the Contact and

Modification. The Incident Point of Contact must be able to answer any question concerning incident/claims status covered by this contract.

Question 2 – In reference to the solicitation page 74 of 85, (b)(8) it is required to complete the provisions, although it is also requesting to provide a document listing the name and title and phone number of individuals to make decision on behalf of the company, please clarify what is being required, is this the position of the contract POC?

Answer: This is the position of the Contract Manager. Please read the answer above for further clarifications.

Question 3 - In accordance with “Injury Report Data” please specify how many lost work days existed based on those job incidents/injuries, and provide the actual policy number.

Answer: The Injury Report Data has been updated to include the number of lost workdays. All necessary data to provide an offer has been provided.

Question 4 – We would like to thank you for letting us know if you will be providing us with a monthly list of workers, in accordance with the information provided, also, to social security.

Answer: Yes. The Government will provide you the monthly list of workers in accordance with what is required with the social security.

Question 5 - Given that what is wanted is to comply with the mandatory Portuguese legislation on accidents at work, and there are request coverage not guaranteed by it, can we submit insurance proposals from other branches, namely Health and Personal Accidents?

Answer: No. This is a follow-on contract, for accidents at work coverage.

Question 6 - Does the written communications between the company and USFORAZORES all have to be in English? Has we are a Portuguese company, we do not have procedures of this nature instituted.

Answer: Yes, it has to be in English.

Question 7 - In order to comply with Portuguese law, the participation of claims must be made on our website, regardless of other documentation that may attach. Currently, it is already the procedure performed by USFORAZORES.

Answer: The USFORAZORES has the capability to provide the participation of claims via website.

Question 8 - In paragraphs 3.4 and 3.6, based on the general data protection regulation, we cannot give clinical information directly to USFORAZORES. From this information, can only be given to the doctor of medicine at work.

Answer: The information that is being requested from the written medical certification is to know what are the limitations or restrictions that the injured employee will have to come back to work for example cannot lift boxes or use a ladder.

Question 9 - In paragraph 3.7, the costs must be reasonably appropriate to the nature of the injury. The typology of transport costs must be justified by the attending physician.

Answer: Paragraph 3.7. states that “The contractor shall ensure that injured employees are reimbursed for all transportation/ travel expenses and other expenses associated to the insurance claim”, in accordance with Portuguese law.

Question 10 - We do not have paragraph 3.10 in place, so it will have to be the injured employee to make that communication.

Answer: The insurance company shall set paragraph 3.10 in place.

Question 11- In paragraph 7.4, it cannot be complied with in full, given the general data protection regulation.

Answer: It can be complied with concurrence of the employee.

Question 12- What is intended with point 7.5. A claim refused, will it have to be accepted by decision of the CO?

Answer: No.

Question 13 - Is it possible to provide the IBAN and proof of it, at the time of the claim's participation?

Answer: As long the injured employee concurs it will be provided with the claim's participation.

Question 14 - For confirmation of the monthly items paid with the salary, can they send a statement by rubric, namely monthly gross wage, Christmas subsidy, leave subsidy, and other wages earned on a regular basis?

Answer: IAW PWS 2.1.2. “The contract POC’s will provide the contractor, a copy of the monthly wage/pay report, throughout the contract period of performance”.

Question 15 - The contract will be for 5 years, renewable annually. Can it be denounced by both parties? On what deadline?

Answer: The Government can unilaterally extend the term of the contract. In accordance with

52.217-9, Option to Extend the Term of the Contract. (a) The Government may extend the term of this contract by written notice to the Contractor within 30 calendar days; provided that the

Government gives the Contractor a preliminary written notice of its intent to extend at least 60 calendar days days before the contract expires. The preliminary notice does not commit the

Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 66 months.

Question 16 - If the contract is awarded to Generali Seguros, can we, if requested, disclose that they are our customers?

Answer: Shall be discussed with contract awardee.

Question 17 - I see the solicitation has been posted this morning NAICS 524126. Can you advise if you are accepting proposals from Brokers as well 524198 etc?

Answer: Our system only accepts one NAICS. Therefore, the Government will only accept

Proposals with the NAICS 524126.