Attachment 5 - Provision 4-2 - REDRESS.pdf

Name: ______________________ Reset Form

Email Address: ______________________

PROVISION 4-2: EVALUATION (FEBRUARY 2025)

a. General. The Postal Service will award a contract resulting from this solicitation to the offerors whose offers conforming to the solicitation are deemed best suited to provide the Postal Service with the best quality, timeliness and other factors, as specified.

NOTE: THIS SOLICITATION IS FOR INDIVIDUALS ONLY. SUBMISSIONS FROM COMPANIES OR

CORPORATIONS WITH EMPLOYEES DESIGNATED TO PERFORM THIS TYPE OF WORK WILL

NOT BE CONSIDERED. SELECTED OFFERORS MUST PERFORM ALL THE WORK ASSOCIATED

WITH THE ASSIGNED TASK ORDER.

Definitions:

Virtual Mediation Platforms are digital tools that facilitate the resolution of disputes through mediation.

They offer a remote process that allows parties to engage in mediation without the need for in-person meetings. These platforms are essential in the digital age, providing a convenient and accessible alternative to traditional mediation methods. Examples of these Virtual Mediation Platforms are Zoom Professional or Microsoft TEAMS.

Digital Signature Platforms are systems that utilize cryptographic methods to verify the authenticity and integrity of digital documents or messages. They serve as a secure method for signing documents, ensuring that the content has not been altered and that the sender's identity is verified. Docusign.com is an example of a Digital Signature Platform.

Facilitative mediation is a conflict resolution process where a neutral third-party mediator assists disputing parties in communicating and negotiating to reach their own mutually acceptable agreement.

The mediator does not impose solutions or make decisions but instead fosters an environment that encourages open dialogue and understanding.

Transformative mediation is a conflict resolution approach that focuses on empowering parties to take control of their disputes and work towards mutually beneficial solutions. It emphasizes the transformation of the parties' relationships and their understanding of the conflict, rather than solely resolving immediate disputes.

A. Technical & Supplier Capability

Offeror capability is evaluated to determine an offeror's ability to perform upon award of a contract. This information will be used to assess the quality, experience, and resources of the offeror to perform. The USPS will evaluate the offeror’s demonstrated understanding of the various functional and technical requirements of the statement of work. The USPS will evaluate the degree to which the offeror’s approach will meet the requirements to provide, on an on-going basis, the services as detailed in the USPS statement of work.

The following Performance Evaluation Factors will be used in the evaluation of offers. Please read and answer all questions thoroughly.

1. The USPS does not award contracts to current USPS and other Federal employees. Are you a current USPS or other Federal employee?

o Yes, I am currently employed o Yes, I am currently employed, but retirement will be effective within 30 days of this solicitation close date o No, not currently employed with the USPS or other Federal Agency

2. Please select your education level:

o Master’s Degree or higher

• Type of Degree: ______________________________________

• Educational Institution: ______________________________________

• Date Awarded: ______________________________________ o Bachelor’s Degree

• Type of Degree: ______________________________________

• Educational Institution: ______________________________________

• Date Awarded: ______________________________________ o Associate Degree

• Type of Degree: ______________________________________

• Educational Institution: ______________________________________

• Date Awarded: ______________________________________ o Certification Program

• Type of Certification: ______________________________________

• Education Institution: ______________________________________

• Date Awarded: ______________________________________ o Currently enrolled in a College or Certification Program

• Type of Degree or Certification: _________________________________

• Education Institution: __________________________________________

• Expected Graduation Date: _________________________________ o No College or Certification

3. Required Equipment – Offeror must provide the following upon being offered a contract:

• Own private workspace.

• Computer with Windows 10 Pro or macOS Big Sur or higher operating system with at least RAM 8 GB and Storage 256GB SSD or larger, with minimum processor Intel Core i5 or equivalent.

• Microsoft Office 2010 or higher software

• Adobe PRO Software

• Document Scanner (Physical/Virtual)

• Internet Connectivity: reliable internet access with a minimum bandwidth of 25 Mbps download/10 Mbps upload and email account.

• Contractor Direct Telephone number

• Security Software: install and maintain up-to-date antivirus and anti-malware software on all equipment used for this contract Anti-Virus Protection for computer system

• Secure Digital Signature Platform such as Docusign.com

• Secure Virtual Meeting Platform such as Zoom Professional or Microsoft TEAMS

☐ By checking this box, you acknowledge that you have read the above required equipment list and agree that you will have all required equipment upon being offered a contract.

4. Offerors must have excellent computer skills.

Please select your level of experience using Virtual Mediation Platforms:

o I have no experience in using Virtual Mediation Platforms, but I am willing to learn.

o I have limited experience in using Virtual Mediation Platforms. I have had exposure to Virtual Mediation Platforms, but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience in using Virtual Mediation Platforms including monitoring the Chat feature, creating and assigning participants to breakrooms, etc., across routine or predictable situations, with minimal supervision or guidance.

o I have experience in using Virtual Mediation Platforms independently across a wide range of situations. I have assisted others in using Virtual Mediation Platforms. I seek guidance in using Virtual Mediation Platforms only in unusually complex situations.

o I am considered an expert in using Virtual Mediation Platforms. I advise and instruct others in using Virtual Mediation Platforms on a regular basis. I am consulted by my colleagues and/or supervisors about using Virtual Mediation Platforms in unusually complex situations.

Please select your level of experience with Microsoft Word:

o I have no experience in using Microsoft Word, but I am willing to learn.

o I have limited experience in using Microsoft Word. I have had exposure to Microsoft Word, but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience in using Microsoft Word across routine or predictable situations with minimal supervision or guidance.

o I have experience in using Microsoft Word independently across a wide range of situations. I have assisted others in using Microsoft Word. I seek guidance in using Microsoft Word only in unusually complex situations.

o I am considered an expert in using Microsoft Word. I advise and instruct others in using Word on a regular basis. I am consulted by my colleagues and/or supervisors in using Microsoft Word in unusually complex situations.

Please select your level of experience with Adobe Acrobat Professional:

o I have no experience in using Adobe Acrobat Professional, but I am willing to learn.

o I have limited experience in using Adobe Acrobat Professional. I have had exposure to Adobe Acrobat Professional, but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience in using Adobe Acrobat Professional across routine or predictable situations with minimal supervision or guidance. I know how to insert and extract pages, bookmark, paginate and redact in Adobe Acrobat Professional.

o I have experience in using Adobe Acrobat Professional independently across a wide range of situations. I have assisted others in using Adobe Acrobat Professional. I seek guidance only in unusually complex situations.

o I am considered an expert in using Adobe Acrobat Professional. I advise and instruct others in using Adobe Acrobat Professional on a regular basis. I am consulted by my colleagues and/or supervisors in using Adobe Acrobat Professional in unusually complex situations.

Please select your level of experience with Digital Signature Platforms o I have no experience in using Digital Signature Platforms, but I am willing to learn.

o I have limited experience in using Digital Signature Platforms. I have had exposure to Digital Signature Platforms, but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience in using Digital Signature Platforms across routine or predictable situations with minimal supervision or guidance. I know how to create, sign, and forward documents in Digital Signature Platforms.

o I have experience in using Digital Signature Platforms independently across a wide range of situations. I have assisted others in using Digital Signature Platforms. I seek guidance only in unusually complex situations.

o I am considered an expert in using Digital Signature Platforms. I advise and instruct others in using Digital Signature Platforms on a regular basis. I am consulted by my colleagues and/or supervisors in using Digital Signature Platforms in unusually complex situations.

5. Offerors must have knowledge of statutes, regulations, current case law and administrative procedures as they relate to federal sector EEO complaints.

o I have no knowledge of statutes, regulations, current case law and administrative procedures as they relate to federal sector EEO complaints, but I am willing to learn.

o I have limited knowledge of statutes, regulations, current case law and administrative procedures as they relate to federal sector EEO complaints o I have a very good understanding of statutes, regulations, current case law and administrative procedures as they relate to federal sector EEO complaints and have utilized this knowledge regularly o I am considered an expert in statutes, regulations, current case law and administrative procedures as they relate to federal sector EEO complaints

6. Offerors must have excellent organizational, and administrative skills, must be able to meet provided timelines.

o I have no experience in performing this work behavior, but I am willing to learn.

o I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

o I have regularly performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

o I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

7. Offerors have the ability to conduct mediations using the Transformative Model.

o I have no experience in performing this work behavior, but I am willing to learn.

o I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

o I have regularly performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

o I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

Have you had training in Transformative Mediation? If so, please provide the dates of training(s). Please identify any certification(s) that you may have. (You are encouraged to attached supporting documentation, i.e. certificate(s), transcript(s), etc.).

8. Offerors have the ability to conduct mediations using the Facilitative Model.

o I have no experience in performing this work behavior, but I am willing to learn.

o I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

o I have regularly performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

o I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

Have you had training in Facilitative Mediation? If so, please provide the dates of training(s). Please identify any certification(s) that you may have. (You are encouraged to attached supporting documentation, i.e. certificate(s), transcript(s), etc.).

B. Past Performance

9. Describe your experience conducting mediations involving workplace disputes involving allegations of discrimination, harassment, and/or hostile work environment:

o I have no experience in performing this work behavior, but I am willing to learn.

o I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

o I have regularly performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

o I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

10. Describe your experience assisting parties with facilitation of solutions to disputes:

o I have no experience in performing this work behavior, but I am willing to learn.

o I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

o I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

o I have regularly performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

o I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

C. Information

11. How did you hear about this contracting opportunity?

o Friend/Family/Acquaintance o Flyer o email Notification o INDEED.COM o SAM.GOV o Other: ___________________________________

D. EEO Mediator Skills Class

The final step is the USPS EEO Mediator Skills Class. It is customary to award a contract if the offeror successfully completes the USPS EEO Mediator Skills class. Currently, the USPS EEO Skills class is an eight (8) hour long class conducted via Zoom.

Please note, the USPS cannot reimburse offerors for any expenses associated with applying for and attending the EEO Mediator Skills class, including, but not limited to fingerprints, drug tests, etc., even if an offeror does not complete the class successfully and thereby becomes ineligible for performing USPS Mediations.

The Supplier will be compensated based upon the stated pricing structure developed by EEO Office, therefore the Supplier will not be submitting Price Proposals.

E. Security Clearance

Offeror must be a U.S. citizen or have permanent resident alien status and successfully complete a background check and drug screening and must be able to obtain a security clearance.