Attachment 5 Performance Work Statement (PWS).pdf

PERFORMANCE WORK STATEMENT

BULK LAUNDRY SERVICES

TRIPLER ARMY MEDICAL CENTER AND CPL DESMOND T. DOSS HEALTH

CLINIC, HAWAII

07 MAY 2025

PART 1

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1. Description of Services/Introduction: This is a non-personal service(s) contract to provide labor, equipment, supervision, management, supplies, transportation, and facilities, for the cleaning, processing and finishing of Government Owned Linen for Tripler Army Medical Center (TAMC), located on the Island of Oahu, Hawaii and Cpl. Desmond T. Doss Health Clinic, located on Schofield Barracks on the Island of Oahu, Hawaii. Government Owned Linen consists of white and green sheets, blankets, white and green pillowcases, baby blankets and undershirts, laundry bags, scrubs, gowns, wraps, towels, surgical gowns, pajamas, Lab coats, etc., except as identified elsewhere in this performance work statement (PWS). When there are not sufficient carts available the contractor shall supplement with contractor owned carts at no additional cost. The Government will return the contractor supplied carts on or about the next scheduled delivery. The Contractor services include pickup and delivery of soiled and cleaned linen to the areas designated within this PWS. The Contractor shall establish and maintain a system of records to control and account for all work performed.

1.2. Background: All services shall be provided in accordance with current (a) The Joint Commission (TJC) standards, (b) the Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health Administration standards, (d) Healthcare Laundry Accreditation Council (HLAC) or Textile Rental Services Association (TRSA) Hygienically Clean for Healthcare, best commercial laundry standards/practices, (e) International Fabricare Institute (IFI) and (f) any other applicable Federal, State and local regulations and guidelines. Performance shall be in accordance with the scope of this PWS and other specifications or provisions of the contract. Linen services are considered a mission essential function and an essential contractor service. Requirements for this effort are determined by the pounds/pieces of soiled linen washed daily/monthly.

1.3. Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.4. Objectives: The objective of this contract is to launder all the soiled linen located at Tripler Army Medical Center and Cpl. Desmond Doss Clinic. The services shall be provided in accordance with current (a) The Joint Commission (TJC) standards, (b) the Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health Administration standards, (d) HLAC or TRSA Hygienically Clean for Healthcare, best commercial laundry standards/practices, (e) International Fabricare Institute (IFI) and (f) any other applicable Federal, State and local regulations and guidelines.

1.5. General Information:

1.5.1. Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is how it assures that the work provided complies with the requirements of the contract. The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) business days after date of contract award IAW Technical Exhibit B. The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) Business days. If the Government has provided comments, the Contractor shall then have five (5) Business days to submit a final QCP. After receipt of the final QCP, the Contractor may receive the KO’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance to the KO no later than twenty (20) Business days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals).

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

(e) How the Contractor will inventory and track maintenance of all Government Provided

Equipment / Materials.

(f) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1. Quality Assurance:

1.5.1.2. The Contractor shall inform the COR of issues or potential issues that might affect the performance within twenty-four (24) hours of the of problem/issues has been identifying those issues. Verbal reports shall be followed up by written reports within two (2) Business days.

1.5.2. Quality Assurance Surveillance Plan (QASP): The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether specifically included in the plan. The Government will evaluate the Contractor’s completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.5.3. Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g., deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a Federal Holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Juneteenth Day, 19th June Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas, December 25th

1.5.4. Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1. Government Facility Office Hours: The Government facility office hours are Monday through Friday 0600 through 14:30 hours except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

Location/Bldg./Type Date/Delivery/Pick-up Hours/Delivery/Pick-up TAMC/00001/Clean Monday - Friday 0700 and 1300 TAMC/00001/Soiled Monday - Friday 0730 and 1330

DESMOND/00679/Clean Monday - Friday Between 0800 - 1000 DESMOND/00679/Soiled Monday - Friday Between 0830 - 1030

1.5.4.2. Government Facility Operating Hours: The Government facility is open 24 hours a day seven (7) days a week. The Government facility is open for operations during the recognized Federal Holidays identified in paragraph 1.5.3.1 above. The Government facility will not close due to local or national emergencies, any administrative closings, or similar Government directed facility closings or hours modification will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of Monday through Friday from 0600 to 14:30 unless there is a local or a national emergency hour may vary. The Contractor shall always maintain an adequate workforce, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

Note: Restriction to Contractor Working Hours. If the Contractor wishes to work outside of the Government's regular working hours for the Contractor’s convenience, the Contractor shall submit a written request to work outside the Government’s regular working hours. This request shall be sent to the COR/KO for approval and coordinated with the MTF. There will be no additional compensation for work performed outside regular working hours.

1.5.4.3.1. Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan.

The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) The Contractor will address how he will intend to address and meet increased operations tempo (e.g., Contractor’s need for overtime or extended work hours). The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within 30 calendar days after date of contract award Technical Exhibit B. The Government will review and either accept or return their comments to the Contractor within ten

(10) Business days. The Contractor shall then have three (3) working to submit a final Work Plan. Any proposed change to the accepted final Work Plan is required to be resubmitted via the COR for review and acceptance by the KO at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.5. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the COR/KO his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the COR/KO. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the COR/KO and initiate action under the Contingency Plan.

1.5.6. Place of Performance: The work to be performed under this contract will be performed at Tripler Army Medical Center, 1 Jarrett White Road 2F Loading Dock behind bldg. 1, Honolulu, Hawaii 96859 and Cpl. Desmond T. Doss Health Clinic, 683 Waianae Ave. bldg. 679 Schofield Barracks, Hawaii 96786. Attachment 2 has the pick-up dates, location, frequencies, and hours.

1.6. Security Requirements: The following information is provided on security related matters. Contractor employees shall be trained in accordance with all Federal, State, and local laws and regulations. The Contractor shall maintain personnel certification, training, and licensing records for employee requirements specified in this PWS. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within 4 hours of request during the hospital Joint Commission Accreditation as needed.

1.6.1. In-processing Requirements. Contractors are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.6.2. Regulatory Compliance. The Contractor shall comply with all applicable local, State, and Federal instructions, regulations, standards, and laws. The Contractor shall be required to fully comply with all changes in regulations and laws as they occur during the contract term.

This compliance shall be at no additional cost to the Government.

1.6.3. Installation Access: All contractor and sub-contractor performing tasks on this PWS shall comply with TAMC Regulation 190-1 Security Identification Badge, requirements and applicable installation, facility and area commander installation/facility access and local security policies and procedures which will be provided to the contractor by a Government representative within five working days of contract award. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or TAMC Provost Marshal Office. The vendor shall comply with all personal identity verification requirements as directed by the Department of Defense (DOD), Headquarters Department of the Army (HQDA), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. The Contractor shall provide all information required for background checks EID Passport, INC.

(Rapid Gate), prior to starting work to meet installation access requirements as performed by installation law enforcement, Director of Emergency Services or Security Office. The CSP shall not be permitted to work at the MTF until the security check has been completed.

For Contractors that do not require CAC but require access to a DOD facility or installation. The Government will provide TAMC identification badges for Contractor personnel IAW Section 1, General Requirements and IAW TAMC Regulation 190-1, “Security Identification Badge”.

1.6.3.1. The MTF’s on military installations. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays.

All vehicles are subject to search while on federal installations pursuant to current directives.

Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure his planning for pick-ups and deliveries are scheduled to allow time for these inspections. Any violation of installation regulation, state or federal statue may result in the termination of the privilege to enter one or more military installations.

1.6.3.2. Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) Business days IAW Technical Exhibit A.

1.6.3.3. Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within three (3) Business days IAW Technical Exhibit A.

1.6.3.4. Common Access Cards (CAC): The Contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR with three (3) business days after award (unless circumstances require otherwise and as directed by the Contracting Officer) IAW Technical Exhibit A. The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.23.4.3. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.3.4.1. For Contractors that do not require CAC: Access to a DoD facility or installation is required the Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.

1.6.4. Background Checks: Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags which contain the company name. The Contractor shall provide written notification to the KO/COR of any changes as they occur not later than one (1) business days before the effective date of the change.

Unaccompanied access to the MTF is not authorized without written consent from Government personnel. All personnel entering the medical facility must wear a contractor identification badge which will be provided by the Government.

1.6.5. Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use.

1.6.6. Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside designated facilities where visible to the public.

1.7. Reserved.

1.8. Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9. Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10. Key Personnel: The following personnel are considered key personnel by the Government: Project Manager (PM)/Alternate Project Manager (APM). The Contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Project Manager, who shall act for the Contractor when the Project Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than no later than five (5) business days after contract award or during the post-award meeting. The PM and APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM and APM be available between hours that have been identified in paragraph 1.10. paragraph a. Qualifications for all key personnel are listed below:

a. Project Manager (PM). The Contractor shall designate in writing to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) five business days prior to contract start date the individual that shall function as the Project Manager (PM). The PM shall be available at contractor’s laundry facility from 06:30 hours Hawaii Time Zone until 14:30 hours. Hawaii Time Zone Monday through Friday, excluding Federal Holidays to conduct the overall management of operations at contractor’s facility. The PM shall act as the liaison with the Government and have the authority to act on behalf of the Contractor. The PM shall be responsible safeguarding and for performing all required inspections and inventories of Government property. The PM shall be available to meet, as necessary, with Government personnel designated by the Contracting Officer to discuss contract performance and/or problem areas. The Contractor’s PM shall possess a minimum of three years’ experience in managing a laundry operation of same or similar capacity as this requirement. The vendor’s commercial laundry facility shall be located on island of Oahu and shall be large enough to meet the capacity needs of this requirement

b. Alternate Project Manager (APM). The Contractor shall designate in writing to the KO and COR five business days prior to contract start date the individual that shall function as the APM. The APM shall be authorized to act on behalf of the Contractor in the absence of the PM or when the PM is unavailable. The Contractor’s APM shall possess a minimum of two years’ experience in managing a laundry operation of same or similar capacity as this requirement. The PM and Alternate PM must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements. Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags which contain the company name. The Contractor shall provide written notification to the KO/COR of any PM or APM changes as they occur not later than one (1) business days before the effective date of the change.

1.11. Identification of Contractor Employees: Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags which contain the company name. The Contractor shall provide written notification to the KO/COR of any PM or APM changes as they occur not later than one (1) business days before the effective date of the change.

1.12. Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts will require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes.

1.13. Certification: The Contractor shall comply with Army Supply Bulletin 8-75- 11, Chapter 7, and TAMC Infection Prevention Control Manual, Current Edition, and Healthcare Laundry Accreditation (HLAC) or Textile Rental Services Association (TRSA) Hygienically Clean for Healthcare.

a. The offeror shall provide a valid copy of either their HLAC or TRSA Hygienically Clean for Healthcare certification and shall maintain certification throughout the term of the contract.

Or

b. The laundry facility shall provide proof of the application process for HLAC or TRSA Hygienically Clean for Healthcare certification within one (1) year after the contract is awarded.

Once the certification has been issued, a copy shall be provided.

1.14. Reserved.

1.15. Reserved.

1.16. Reserved.

1.17. Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., http://www.dimoc.mil/resources/limitations/ contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.18. Reserved.

1.19. Reserved.

1.20. Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have ten (30) business days transitional period (unless approved by the COR/KO for a longer period) to ensure proper inventory of laundry. During the phase in period, the Contractor shall become familiar with performance requirements to commence full performance of services on the contract start date.

The new Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.21. Health and Safety Plan. The Contractor shall develop and submit a health and safety plan that describes items such as Personal Protective Equipment (PPE), emergency equipment, personnel training, employee medical surveillance/vaccination program, and sample transportation/handling prior to the commencement of work. The Contractor shall submit a health and safety plan within 14 calendar days after award. The contractor shall submit a revised Health and Safety Plan to the COR within 30 days of any updates or changes IAW Technical Exhibit B. The Contractor shall develop and submit a health and safety plan that describes items such as Personal Protective Equipment (PPE), emergency equipment, personnel training, employee medical surveillance/vaccination program, and sample transportation/handling prior to the commencement of work.

1.21.1. Health Certificate and Physical Examinations and Immunizations – The Contractor shall ensure that employees working under the provisions of this contract have immunization screening as listed below prior to in-processing/initial assignment. This should be submitted within 30 days of contract award and then again annually. Employees (initial and future) shall have the following vaccinations: Measles, Mumps, Rubella, Chicken Pox (Varicella), and annual seasonal influenza. If no documentation of immunizations is available, lab evidence of immunity will be used (antibody titers). Hepatitis B vaccination, post exposure prophylaxis for high-risk exposure is mandatory per Occupational Safety & Health Agency (OSHA) Bloodborne Pathogen Regulation, 29 Code of Federal Regulations (CFR) 1910.1030. The Contractor shall offer the employees the Hepatitis B vaccinations as well as post exposure prophylaxis for high-risk exposure (Human Immunodeficiency Virus (HIV) medication) per current guidelines of OSHA Blood Borne Standard 29 CFR 1910.1030. All employees also shall have initial and annual Tuberculosis (TB) screening. Employees with positive tuberculin reactions shall have documentation of chest x-ray results not older than 60 months. Chest x-ray retesting of positive tuberculin reactors shall be required every 60 months or as needed if symptomatic. The Contractor is responsible for the cost of all vaccines and medications. Contractor personnel shall comply with all Privacy of Protected Health Information standards.

1.22. Environmental Compliance: The following provides information on Environmental Compliance.

1.22.1. Environmental Compliance Plan and Program:

1.22.1.1. Contractor Laundry Facilities. Functional separation of clean and soiled laundry areas shall be always maintained. Physical separation, through the presence of a barrier wall and the use of pass-through equipment is required to maintain positive air pressure in the clean section relative to a negative air pressure in the soiled section. In no case shall clean and soiled linen share the same physical space. The Laundry Plant layout/design must incorporate a “design or asepsis” whereby clean linen does not encounter soiled linens nor share the same physical space, thus avoiding cross-contamination or reintroduction of bacteria once processed.

The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations.

1.22.1.2. Contractor Facility Visits. The COR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor. The COR will provide a minimum of five working days advance notification and coordination, with the contractor, prior to visiting contractor’s facility (see Attachment 5 for an Example of Checklist to be used during the visit). The COR at his or her discretion may be accompanied by other Government representatives.

1.22.1.3. Contingency Plans. The Contractor shall maintain a current Contingency Plan submitted with their proposal and notify the COR/KO of any proposed modifications. The Contractor shall notify the COR/KO of any event that jeopardizes performance under this contract. The contractor shall submit a revised Contingency Plan to the COR within 30 days of any updates or changes IAW Technical Exhibit B. The plan shall include contingency operations for:

1.22.1.4. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the COR/KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

1.22.1.5. Disaster and Public Health:

In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the COR/KO immediately, as directed by the COR/KO. The Government reserves the right to obtain services from other sources in the absence of such action.

Public Health Emergencies. In the event of a public health emergency, to include but not limited to pandemics, declared global, national, or local public health emergencies, Contractor shall determine a feasible alternative method of providing services and make recommendations to the COR/KO immediately, as directed by the COR/KO. The Government reserves the right to obtain services from other sources in the absence of such action.

1.22.1.6. Exposure Control Plan. The Contractor shall develop an Exposure Control Plan that meets OSHA bloodborne exposure control plan standards, review/revise it annually and as necessary, in accordance with 29 CFR 1910.1030. This exposure control plan should identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall make all their personnel aware of this plan not later than contract commencement date and not later than the first day of work for new employees and review it annually or more frequently, as necessary. The Contractor shall submit an exposure control plan within 14 calendar days after award. The contractor shall submit a revised Exposure Control Plan to the COR within 30 days of any updates or changes IAW Technical Exhibit B.

1.22.1.7. Laundry Procedures Manual. The Contractor shall submit a written procedures manual to the COR and KO not later than 15 calendar days after contract award. As necessary, the Contractor shall update/revise the Laundry Procedures Manual and submit the updated/revised document to the COR/KO for review 30 calendar days prior to planned implementation IAW Exhibit B.

1.22.1.8. Inclement Weather Schedule. Linen shall be collected as scheduled during periods of inclement weather unless specific approval to delay collections is requested by the Contractor and received from the COR/KO. Such approval will normally be granted only in cases of particularly severe weather, such as tropical storm, hurricane, etc.

1.22.1.9. Missed Pickups. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location. Contractor shall also notify COR/KO of missed pickups caused by Government delay within 24 hours, or next duty day.

1.22.1.10. Service Interruptions. If any scheduled linen removal services must be discontinued, even temporarily, the Contractor shall notify the COR/KO, affected tenants, and customers verbally and in writing or email as soon as possible before, but not less than 1 hour before known interruption of scheduled services. If the discontinued service is due to an emergency breakdown, the Contractor shall notify the COR/KO, affected tenants and customers as soon as practicable. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

1.23. Required Training: The following provides information on training requirements.

1.23.1. Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within 30 workdays after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or after employment of new personnel.

Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 30 days after completion of this training by all employees and subcontractor personnel IAW Technical Exhibit A. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months except AOR specific AT Level I, training which shall be completed as required by local AT policies. If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer.

Verification of the training shall be provided to the COR within 30 workdays after completion of the training

1.23.2. OPSEC Training: Operations Security (OPSEC) Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within five working days after completion of the training IAW Technical Exhibit A.

1.23.3. iWATCH Training: iWATCH Training. The contractor and all associated sub-contractors shall brief all CSPs on the local iWATCH program (training standards provided by the MTF antiterrorism officer). This local developed training will be used to inform CSPs of the types of behavior to watch for and instruct CSPs to report suspicious activity to the COR. The contractor shall submit documentation of iWATCH training completion to the COR within 30 calendar days after contract award. The contractor shall report iWATCH training of new hires with monthly training reports IAW Technical Exhibit A.

Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.23.4. Information Assurance (IA) Training:

1.23.4.1. DOD Cyber Awareness Training. All CSPs with access to a government information system must successfully complete the DOD Cyber Awareness training prior to access to the information systems and then annually thereafter. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP.

1.23.4.2. All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training Certification and Workforce Management DoD Directive (DoDD) 8570.01, https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp .

1.23.4.3. HIPAA Training. The contractor shall comply with OTSG/MEDCOM Policy Memo 16-035, Privacy Act (PA) and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training. The contractor shall ensure that all persons receive HIPAA training within 30 days of their assignment to the MTF and annually no later than the 12th month anniversary of their previous training. The contractor shall submit course certificates to the COR within five calendar days of completion for each new CSP IAW Technical Exhibit A.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1. Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Acceptable Quality Level (AQL). The maximum number of defects in a lot, wherein performance will still be considered satisfactory. The AQL is allowable leeway or variance from a standard before the Government will reject the line-item service resulting in the issuance of a Contract Discrepancy Report (CDR). An AQL does not say that the Contractor may knowingly offer defective services. It implies that the Government recognizes that defective performance sometimes happens unintentionally. If the defective performance does not exceed the AQL, the Government will not reject the line-item service. However, the Contractor shall re-perform the defective service when directed (at no additional cost to the Government).

Advisory Documents. Directives the Contractor may use for information and guidance, and which are not binding for compliance.

Adverse Condition. An item received from TAMC in a state beyond serviceability as determined by the contract. The KO resolves disputes.

Annual Inventory. Complete 100% inventory of Government owned linen.

Bloodborne Pathogen Standard. The Occupational Safety and Health Administration (OSHA) standard to eliminate or minimize occupational exposure to Hepatitis B Virus (HBV), Human Immunodeficiency Virus (HIV), and other blood borne pathogens.

Clean. Finished articles are dry and free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed without damaging the fabric. Tape and other adhesives shall be removed prior to or during the laundering process.

https://ia.signal.army.mil/DoDIAA/default.asp

Clean Weight. The total weight of clean, dry laundered items that were not processed through individual counts (e.g., special items as defined below) delivered to and accepted by the Government.

Contaminated Laundry. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030, the Contractor is responsible for properly handling contaminated laundry.

Contingency Plan. Contingency Plan is a document describing actions to be implemented or taken in the event of unforeseen circumstances.

Contract Discrepancy Report (CDR). A formal written documentation of Contractor nonperformance or lack of performance for contracted work. A CDR formally notifies the Contractor of unsatisfactory performance that will result in deductions unless the Contractor can provide objective evidence to mitigate these deductions.

Contracting Officer – means a person with the authority to enter, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Damage. Chemical, or physical damage which may shorten the life of the goods while being processed. Damage may occur at any time, by any party involved.

Day – means, unless otherwise specified, a calendar day.

Deduction. A monetary deduction that will be subtracted from the Contractor's invoice for noncompliance with contractual and quality requirements in accordance with the Contract

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property.

Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC).