Attachment_5_Customer_Reference_Form.pdf
PDF 151 KB Posted
- Attached to
- PAINT, EXTERIOR, RECYCLED REPROCESSED
- Solicitation number
- 0000000353
- Issued by
- California
About this file
This is a Customer Reference Form (Attachment 5) that bidders must complete as part of their contract submittal. The form requires bidders to submit two completed customer references, with each reference providing detailed ratings across multiple performance categories including timeliness, contract management, quality, ordering, reporting, and customer satisfaction.
The form uses a 5-point rating scale ranging from Unsatisfactory (1) to Exceptional (5). References must rate the contractor's performance in 10 specific areas including geographic coverage, product availability, turnaround time, experience managing large accounts, project management, value-added services, product performance compared to competitors, ordering systems, reporting capabilities, and overall satisfaction. Comments are mandatory for any ratings of 1 or 5. The form requires the reference's signature and date, and appears to be revision 1/2/2009 associated with Event ID 0000000353.
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| Attachment_1_Pricing_Worksheet.xlsx | XLSX spreadsheet | |
| Attachment_6_Bidder_Declaration_Form_(08-09).pdf | ||
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Text version
Event ID: 0000000353 Attachment 5
CUSTOMER REFERENCE FORM
Page 1 of 2 REV 1/2/2009
Bidders must submit two (2) completed Customer Reference Forms with their submittal as described in Section 41, Customer References. Refer to requirement for detailed instructions.
Contractor’s (Bidder) Name:
Agency Name (Bidder’s Customer):
Contract Number:
Contract Duration:
Dollar Amount of Contract:
Products/Services Provided:
Customer (Bidder’s Customer) Contact Name and Title:
Customer Phone Number:
Customer Fax Number:
Customer E-mail Address:
Ratings: Please summarize contractor performance and circle in the column on the right the number which best corresponds to the performance rating for each question. If the score is either 1 or 5, please kindly provide an explanation.
Please follow the rating guidelines below for description of rating scale:
Rating Guidelines and Description of Rating Scale:
Exceptional (5) Best-in-class performance. Performance met all contract requirements and exceeded several to the customer’s benefit. No issues were encountered.
Very Good (4) Performance met all contract requirements and exceeded some to the customer’s benefit. There were a few minor issues, which were negligible.
Satisfactory (3) Performance met contract requirements. There were some minor issues, and corrective actions taken by the contractor were acceptable.
Marginal (2) Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective.
Unsatisfactory (1) Performance did not meet contractual requirements. There were serious issues and the contractor’s corrective actions were ineffective.
Event ID: 0000000353 Attachment 5
CUSTOMER REFERENCE FORM
Page 2 of 2 REV 1/2/2009
Factors Rated Questions
Comments (continue on additional sheets if desired) Mandatory if score is either 1 or 5
Rating
Timeliness
1. How would you rate the contractor’s geographic coverage and ability to deliver on time throughout all your locations?
2. How would you rate the contractor’s product availability and fill rate?
3. How would you rate the contractor’s turnaround time when contacted to provide on-site assistance?
Contract Management
4. How would you rate the experience of the contractor in managing large accounts?
5. How would you rate the service provided by the contractor’s assigned Contract Administrator and/or Project Manager?
Quality
6. How would you rate the quality of the contractor’s value-added services (i.e.
installation, assembly, design and CAD input services)?
7. How would you rate the performance of contractor’s products compared to that of its competitors?
Ordering
8. How would you rate the contractor’s ordering system?
Reporting
9. How would you rate the contractor’s ability to provide reports in an accurate and timely manner?
Customer Satisfaction
10. How would you rate your level of overall satisfaction with the contractor?
Rater’s Signature: Date:
File details come from the government source that posted it. Updated .