Attachment 4 - PRS.pdf

PERFORMANCE REQUIREMENT SUMMARY

(PRS)

FOR

(PRS) PERFORMANCE REQUIREMENT SUMMARY

The Government expects the Contractor to perform all services required in the Performance Work Statement (PWS) at an acceptable level. Whenever the Government learns of substandard performance, either through direct observation, customer complaints, or any other mechanism, the preferred course of action will be discussions with the Contractor to inform the Contractor of a problem. Discussions should effectively prevent recurrences of substandard performance. However, this Performance Requirement Summary (PRS) provides an alternative mechanism by which the performance.

Criteria for acceptable and unacceptable levels of performance are as follows: Certain tasks will be considered critical to the Government performance of its duty to its personnel as well as for safety, well being and health and welfare. Because of this, the Government has listed certain tasks as critical and must be completed properly every time as scheduled. Coast Guard Training Center has identified the below listed items as critical contract requirements and will be considered as defects if not met per contract requirements:

Trash, Garbage, Single Stream Recycling containers not emptied on scheduled date as required by PWS para 5.1

Scrap Metal, Bulk Items, Wood Wastes and Wood Pallets not emptied as required by PWS para 5.

The standards for the above items must not exceed 3 defects per month because of this criticality. However, any complaints received thereafter will cause the services to be unacceptable for that month.

3. The Govern scheduled inspections and validated customer complaints by the Customer Representative/Unit Point of Contact (CR/POC). One complaint will be counted for each reported and verified unacceptable performance of service (as listed in the PWS). Thus, if one person complains that an cubic yard front load trash container was not emptied during a scheduled pick up period and a 6 cubic yard single stream recycle container was not emptied for the same period, this would count as two complaints, one for each unsatisfactory performance of service. However, if two different people complain about the same cubic yard front load container not emptied during a scheduled pickup period;

this would only count as one complaint because both complaints stemmed from the same unsatisfactory performance.

4.

number of defects, the CR/POC shall initiate a Contract Discrepancy Report (CDR). In response to the CDR the Contractor will be required to explain, in writing, why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented.

reduced by 25% of one days pay. If the Contractor is required to rework services found by the Government to be unsatisfactory

5. The Contractor shall be paid for all work performed to the contract standards. Monthly payment may be reduced for unsatisfactory performance, using the following computations:

Example: The Contractor performs required services during the month. The CR/POC receives 4 complaints in a non critical area. These 4 errors compute as unacceptable. The CR/POC takes the Contract Price (Total invoiced amount for the month) and divides it by the number of days worked that month; then multiplies that number by the deduction rate (25%) which becomes the deduction for that month.

Contract Price: $801.75/ 5 times in the month = $160.35 X 25% = $40.09.

6. A defect will not be counted when the service is re-performed within 2 hours after notification by the CR/POC and receives an acceptable rating by the CR/POC.

7. Deductions shall not be deemed to waive or limit any right of the Government under the

8. If more than 4 deductions are taken per fiscal year, Contractor Performance Evaluations may reflect poor performance ratings.

Contract Discrepancy Report

1. Contract Number 2. Report Serial No. 3. Report # this Discrepancy

4. To: (Contractor and Managers Name) 5. From: (Name of QAE)

DATES

6. Prepared Oral Notification Returned by Contractor Action Complete

7. Discrepancy or Problem (Describe in detail: include reference to PMS/Directive: attach continuation sheet if needed.

8. Signature of Contracting Officer

9. To: (Contracting Officer) From: (Contractor)

10. Contractor response as to cause, corrective action and actions to prevent recurrence. Attach continuation sheet if needed (Cite applicable QC program procedures(s) or new QC procedures(s).)

11. Signature of Contractor Representative Date

12. Government Evaluation (Acceptance, rejection: Attach continuation sheet if needed)

13. Government Action (Payment deductions, cure notice, show cause, other)

14. Final Disposition

CLOSE OUT

Name Title Signature Date

Contractor Notified

QAE

Contracting Officer