Attachment 4 - Mission-Essential Services.pdf

Encl 2i, Mission-Essential Contractor Services | 16 Oct 2019

Date: 6 November 2020

Subject: Mission-Essential Contractor Services

In accordance with DFARS 252.237-7023, Continuation of Essential Contractor Services, the Government has identified all or a portion of the contractor services to be performed under this contract as essential contractor services in support of mission essential functions.

6.3 Task 3 - Operations and Maintenance and Sustainment services for fiber and associated assets

6.3.1 Maintenance Plan

The Contractor will be responsible for O&M on the leased fiber. Contractor shall provide, operate, and maintain the dark fiber and facilities, and repair the fiber during the life of the contract by providing support for 24 hours, 7 days a week, and 365 days a year. The overall system availability shall be 99.9% calculated monthly. The Contractor will continue to provide O&M support for amplifiers, regenerators, and terminal equipment.

When a fiber optic cable failure (e.g., cable cut) occurs, the following response and repair times in Table

6.3.1 shall be met.

Table 6.3.1 Response and Repair Time for Fiber Failure

Fiber Path Response Time1 Repair Time2 Terrestrial/Aerial 2 hours 8 hours

1Response time starts upon notification. Response is considered complete when personnel arrives onsite to begin repair. Notification to the DISA Global Operations Center (DGOC) shall be made before any repairs begin. Site Personnel will confirm onsite arrival.

2Repair time starts once personnel arrive on-site, and repair is considered complete when the DGOC confirms it is operational.

The Contractor shall provide a Maintenance Plan that details its fiber operations and maintenance approach, process, and procedures to meet the requirements of this PWS. The Contractor shall submit any proposed changes to the Government for review and concurrence prior to updating the Maintenance Plan.

As part of the Maintenance Plan, the Contractor shall provide a process, subject to Government approval, to notify the Government via a web based tool, telephone, FAX, etc. within 10 minutes of the time the fiber failure is discovered.

6.3.2 OLA Maintenance

The Contractor shall provide maintenance of the OLA equipment in Contractor facilities for the life of the contract. The Contractor’s Maintenance Plan shall outline its plan to provide two (2) types of maintenance support; Corrective and Preventative. In addition, the plan shall include a section on spare equipment management, where the Contractor shall describe how much spare equipment will be required and managed for maintenance purposes based on, but not limited to, the equipment manufacturer’s failure rate Mean Time Between Failures (MTBF), the response and repair times, and the Contractor’s field experience. Corrective and Preventative maintenance requirements are described as follows:

Encl 2i, Mission-Essential Contractor Services | 16 Oct 2019

Corrective maintenance – The OLA equipment located at the Contractor facilities will be managed and controlled by the Government. The Contractor shall have no active or passive monitoring capability of the equipment. Therefore, the Government, through the DGOC, will notify the Contractor of corrective maintenance action needed. The Contractor shall maintain and repair equipment during the life of the contract by providing support 24 hours per day, 7 days per week, and 365 days per year. The Contractor shall respond to equipment failures after notification by the DGOC in accordance with the schedule in Table 6.3.2. Upon completion, the Contractor shall provide a brief report to the DGOC describing the fault and the remedy taken for each event, both telephonically and electronically.

Preventive maintenance – The Contractor shall outline in the Maintenance Plan how it will provide preventative maintenance of OLA equipment in accordance with the equipment vendor’s specifications (i.e., MTBF). The Contractor shall notify the DGOC at least twenty-one (21) working days in advance of preventative maintenance and any potential down time of equipment.

Table 6.3.2 Response and Repair Time for OLA Equipment Failure Event Response Time1 Restore Time2

Co-location OLA Equipment

2 hours 8 hours

1 Indicates maximum Response time after notification by DGOC.

2Indicates maximum Restore time. Restore time starts once personnel arrive on-site.

Restore time of 8 hours does not include time awaiting parts/spares to be delivered. The repair is considered complete when the Global NetOps Support Center DGOC) confirms it is operational