Attachment 3 Stratasys Printer Maintenance SOW.pdf

STATEMENT OF WORK (SOW)

FOR

MAINTENANCE PLAN FOR STRATASYS 3D PRINTERS

PREPARED FOR

502d Contracting Squadron (CONS/JBKCA)

PREPARED BY

Air Education Training Command (AETC)

502d Trainer Development Squadron/Trainer Development (502d TDS/TD)

JBSA-RANDOLPH, Texas

DATE

29 November 2022

1.0 Background

Since 2004, the 502 TDS has used the Stratasys brand of 3D printers to meet all of its 3D printing needs. The warranty period on one of the 502 TDS’ existing Stratasys 3D printers lapsed in January 2022 and the second printer will reach its end of warranty period in October 2022. Without warranty coverage, the 502 TDS will be using its 3D printers at-risk until a new maintenance plan is acquired. The 502 TDS requires the procurement of a comprehensive annual maintenance plan which will be used for its Stratasys Fortus 450 MC Gen II System (serial number K11387) and its Stratasys F900 (serial number L2230) 3D printers to continue the effective execution of its unique mission requirements.

2.0 Scope

The scope of this effort includes the procurement of a maintenance plan which will cover the 502 TDS’ existing Stratasys Fortus 450 MC and Stratasys F900 3D printers.

3.0 Objectives

The purpose of this Statement of Work is to set forth the requirements to procure an annual maintenance plan for use on the 502 TDS existing Stratasys 450 MC and Stratasys F900 3D printers.

3.1. Tasks

The Contractor shall complete the following tasks in support of this effort:

• Task 1: Provide a comprehensive maintenance plan which covers the Stratasys 450 MC and Stratasys F900 3D printers at the 502 TDS. Maintenance included as a part maintenance plan shall include the following:

o Technical phone support o On-site support o Preventative maintenance o Unlimited emergency service visits o Priority service scheduling o Non-consumable service and repair parts o Software maintenance releases o Hardware updates and modifications o All necessary travel and per diem related to emergency service or preventative maintenance

3.2. Program Management

No program management is required as a part of this effort.

4.0 Program Requirement

The Contractor shall provide a comprehensive maintenance plan for the 502 TDS Stratasys 450 MC and Stratasys F900 3D printers. Maintenance shall include the following:

• Technical phone support during business hours and on business days

• On-site support within 3 business days

• At least one (1) preventative maintenance effort per year, per machine. Inclusion of a preventative maintenance kit for each machine during every preventative maintenance effort.

• Unlimited emergency service visits

• Priority service scheduling of a field service representative after a problem is reported and the need for an on-site service visit is determined.

• All non-consumable service and repair parts, including spare parts

• Software maintenance releases

• Hardware updates and modifications

• All necessary travel and per diem related to emergency service or preventative maintenance

4.1. Assembly and Installation

When required to perform any assembly or installation to the 502 TDS Stratasys 3D printers as a part of the included emergency services, preventative maintenance, software maintenance releases, and/or hardware updates or modifications, the Contractor shall utilize a technician to assemble and install the components, including the required parts and accessories as required, as recommended by the manufacturer.

4.2. Acceptance Testing

Upon the assembly or installation of any components required as a part of the maintenance plan, the Contractor shall coordinate all inspection and acceptance testing with the Government.

Acceptance testing will be in the form of a complete system test performed by the 502 TDS Machine Shop Supervisor or another Government representative as required.

The Contractor shall utilize a technician who is knowledgeable of the Stratasys Fortus 450 MC and/or Stratasys F900 3D printers to perform acceptance testing.

4.3. Preventative Maintenance

As a part of the maintenance plan, the Contractor shall conduct at least one (1) preventative maintenance trip per year for each of the Stratasys 3D printers.

The Contractor shall perform required calibration on the Stratasys 450 MC and the Stratasys F900 3D printer during the preventative maintenance trip(s) at least once per year.

The Contractor shall provide a preventative maintenance kit for each 3D printer during each preventative maintenance effort.

4.4. Repair Services

The Contractor shall provide unlimited emergency service repairs as a part of the maintenance plan. For emergency service, the Contractor shall provide priority scheduling of a field service representative. “Priority scheduling” is defined as within three (3) business days after the problem is reported and the need for an on-site service visit is determined.

The Contractor shall provide at least one (1) scheduled preventative maintenance per year as a part of the maintenance plan. As a part of the preventative maintenance, the Contractor shall provide a preventative maintenance kit to the Government at no additional cost.

4.5. Parts

The Contractor shall provide replacement parts for defective items or items required as a part of preventative maintenance at no additional cost to the Government.

4.6. Print Heads

The Contractor shall provide replacement print heads as part of preventative maintenance at no additional cost to the Government.

4.7. Training

No training shall be required as a part of this effort.

4.8. Documentation

The Contractor shall provide updated, OEM documentation for the Stratasys Fortus 450 MC and Stratasys F900 3D printers that may result from the included software maintenance releases or hardware updates/modifications. The Contractor shall provide both digital and hard-copy documentation as able. Hard-copy documentation shall be PDF unless otherwise specified by the Government.

After completion of any maintenance or repair efforts, the Contractor shall provide the Government with a service report that notes the following information and data points:

• Reason for visit,

• Services rendered,

• Machine information after service:

o Model o Serial Number o Air Pressure o Vacuum HG o Software Version o Other Machine Notes

4.9. Software

The Contractor shall provide software updates as released by the OEM manufacturer.

4.10. Delivery

The Contractor shall deliver any required components and perform any work on the Stratasys 450 MC and/or Stratasys F900 3D printers at the following location:

502d Trainer Development Squadron 660 A Street West, Hangar 74 Joint Base San Antonio - Randolph, TX 78150-4515

4.11. Warranty

The Contractor shall transfer all available manufacturer warranties to the Government.

5.0 Operational Requirements

5.1. Travel

As a part of the maintenance plan, the Contractor shall perform the required travel necessary to support emergency service and preventative maintenance efforts at no additional cost to the Government.

5.2. Security Requirements

5.2.1. Base Security

While at the 502 TDS Government location, the Contractor shall comply with the JBSA - Randolph Visitor Security procedures and policies, and provide appropriate visitor data, in addition to complying with all local, state, and Federal safety guidelines. Visitor procedures include the background check and verification of United States citizenship for all personnel who require access to the Government site. If Contractor personnel requiring access do not have United States citizenship, the Contractor shall provide a valid passport to coordinate base access with the Visitor Center.

• NOTE: Security Requirements and visitor policy information will be provided upon task order award.

5.2.2. Anti-Terrorism (AT) Force Protections

The work performed on this contract shall comply with DODI O-2000.16 Vol.1_AFI 10-245 para.2.13.20.b. Coordinate with the installation Anti-Terrorism Officers or Anti-Terrorism Program Manager (ATPM) to ensure Level 1 - AT Awareness Training is offered to all contractors. Coordination for training should be done by the requiring unit after contract award and JBSA AT Plan para. 3.2.4.3. Coordination for training will be accomplished by the requiring unit after contract award.

5.2.3. Registration of Vehicles

All Contractor employees’ vehicles used for the performance of this contract shall comply with all local, state, and federal regulations. Additionally, any pass shall be surrendered to Security Forces upon demand to positively identify a person’s need to be on a federal installation.

The Contractor shall obtain a vehicle pass from the JBSA - Randolph Visitor Center for each vehicle that will be utilized on Government property during installation and setup. The Contractor shall provide a valid driver’s license and proof of insurance along with any other additional documentation requirements to the JBSA - Randolph Visitor Center to obtain a vehicle pass.

6.0 Order Requirements Information

6.1. Type of Task

This task is fully funded FFP award.

6.2. Period of Performance

The period of performance for this effort will be one (1) base year plus four (4) years.

6.3. Work Locations and Hours of Performance

Work will be performed at both the Contractor and Government facilities.

In conjunction with any predefined Contractor facility working hours, when working at Government facilities, work will be accomplished during the following hours unless otherwise approved by site personnel:

• Monday through Thursday: 0630 - 1615

• Every other Friday: 0630 - 1515

• NOTE: Every other Friday the Government facility will be closed. A full schedule of working Fridays will be provided to the Contractor upon task order award.

Contractor personnel will not report to Government facilities to work nor remain at the work locations any time the Government is unexpectedly required to close their offices. The Contractor will not be compensated for these Government closures. The Contractor is responsible for all notification of their contractor staff during times of closure.

When work is performed at the 502 TDS, a 502 TDS Government representative will provide the Contractor access to Hangar 74 as needed. The Contractor shall coordinate all work at the 502 TDS with the Machine Shop Supervisor in advance.

6.3.1. Observed Federal Holidays

The following Federal holidays are observed by the Government and affect the Contractor’s ability to access Government’s facilities or Government personnel.

• New Year’s Day: January 1st

• Martin Luther King’s Birthday: 3rd Monday in January

• President’s Day: 3rd Monday in February

• Memorial Day: Last Monday in May

• Juneteenth: June 19th

• Independence Day: July 4th

• Labor Day: 1st Monday in September

• Columbus Day: 2nd Monday in October

• Veterans Day: November 11th

• Thanksgiving Day: 4th Thursday in November

• Christmas: December 21st - 25th

6.4. Government Furnished Property/Government Furnished Equipment (GFP/GFE) No Government Furnished Property/Government Furnished Equipment (GFP/GFE) is required for this effort.

If it is determined that additional GFP/GFE is required, the Contractor shall forward a request to the Government. A modification to the task order and a receipt listing equipment will be used to account for equipment transfer.

All GFP or GFE shall be returned, shipped to a government facility, or included as part of the final deliverable, upon completion of the effort.

6.5. Homeland Security Presidential Directive-12 (HSPD-12)

HSPD-12 was issued to implement the policy of the United States to enhance security, increase Government efficiency, reduce identity fraud, and protect personal privacy by establishing a mandatory, Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and contractors (including contractor employees).

Under this directive, the heads of executive departments and agencies are required to implement programs to ensure that identification issued by their departments and agencies to Federal employees and contractors meets the Standard. This policy can be found at the following website:

https://www.dhs.gov/homeland-security-presidential-directive-12

Table 2: HSPD-12 Security/Identification Point of Contact POC name Eric Davis, GS-11

Office symbol 502 TDS Address 660 A Street West, Hangar 74

City, State, Zip JBSA – Randolph, TX Email address eric.davis.39@us.af.mil

Telephone Number: 210-652-3335 mailto:eric.davis.39@us.af.mil

6.6. Federal Information Security Management Act (FISMA) Compliance:

All information technology that transmits, processes, stores, or displays Department of Defense information must be secured, assessed, and authorized in accordance with the Risk Management Framework and Department of Defense Instruction 8510.01, dated March 12, 2016.

• NOTE: This requirement must be met on any procurement, IT, PS, etc., where the Contractor will have access to Government electronic information.

Agency official for FISMA compliance below:

Table 3: Agency Official for FISMA Compliance POC name Eric Davis, GS-11

Office symbol 502 TDS Address 660 A Street West, Hangar 74

City, State, Zip JBSA – Randolph, TX Email address eric.davis.39@us.af.mil

Telephone Number: 210-652-3335

6.7. Records Management

The Contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF Records Management procedures in Air Force Instruction (AFI) 33-322, Air Force Manual (AFMAN) 33-363 and AFI 33-364 (or their subsequent replacements).

6.8. Contractor Employee Guidelines

The Contractor shall not employ persons on this task order if such employees are identified to the Contractor by the client representative as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

6.9. Special Terms and Conditions/Requirements

6.9.1. Section 508 Compliance

In accordance with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C.

794d), Section 1194.3, General Exceptions, applies:

• These systems are critical to the direct fulfillment of military or intelligence missions and do not include a system that is to be used for routine administrative and business applications (including payroll, finance, logistics, and personnel management applications).

mailto:eric.davis.39@us.af.mil

• Agencies are not required to make products owned by the agency available for access and use by individuals with disabilities at a location other than that where the electronic and information technology is provided to the public.

• Products located in spaces frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment are not required to comply with this part.

6.9.2. Section 889 Compliance

The Contractor shall follow the policies and/or processes with regards to Section 889 of the NDAA of 2019. Any waivers must align with, and be processed within, the funding agency’s process. Waiver approval, processing, and FASC/ODNI/Congressional notification is the responsibility of the funding agency. If the funding agency does not have a waiver approval process, or does not satisfy the requirements to process waivers, then no agency-level waivers may be initiated for the procurement of the requirements of the funding agency.

6.9.3. Privacy Act

Work on this project may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

6.9.4. Uses and Safeguarding Information

Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

7.0 Invoicing / Procedures for Payment

7.1. Electronically Posting Invoice Documents

The Contractor shall electronically transmit/submit invoices and supporting documentation for invoices through the Wide Area Workflow (WAWF) system, the Contractor shall submit invoices electronically by logging into the Procurement Integrated Enterprise Environment (PIEE) portal (https://piee.e.b.mil), navigating to the appropriate contract, and creating the invoice for that order. This is the only acceptable means for invoice submissions.

No paper invoices shall be accepted. For additional assistance, contact the Air Force Finance PIEE Helpdesk at 937-257-3117 or saf.fmpaffso.customerservice@us.af.mil.

7.2. Content of Invoice

• Contract Number

• Prompt Payment Discount

• Remittance Address

• Period of Performance for Billing Period

• Point of Contact and Phone Number

• Invoice Amount

7.2.1. Receiving/Client Agency’s Acceptance

The client agency must accept the services and/or products provided under the terms of the contract.

The client agency may also generate a hard copy acceptance document.

Regardless, of the method of acceptance the contractor shall seek acceptance and electronically post the acceptance document in PIEE. (Written acceptances will be posted as an attachment along with any other supporting documentation.) After acceptance of the invoice by the client agency, the Contractor shall submit a proper invoice in the WAWF portal not later than five (5) workdays after acceptance by the Government of the product, service, and/or cost item. In the absence of Government acceptance within thirty (30) days, the contractor shall submit an invoice.

If the required documentation including, (A) the customer’s signed written acceptance OR (B) the customer’s electronic acceptance, is not received within fifteen (15) calendar days from the date the invoice was submitted to WAWF the invoice may be rejected in whole or in part as determined by the Government.

7.3. Final Invoice

Invoices for final payment must be so identified and submitted within sixty (60) days from task performance completion and no further charges are to be billed. A copy of the written acceptance of task completion must be attached to final invoices. No rates in this task order shall be contingent upon finalized rates, as this is not a forward pricing rate agreement contract.

All rates herein shall be FFP rates. No indirect rates or profit shall be allowed on travel.

The Contractor shall submit the final invoice timely in the PIEE portal.

7.4. Closeout Procedures

The Contractor shall submit a final invoice within sixty (60) calendar days after the end of the task order’s performance period. All invoices shall be received within this period. The Contracting Officer shall not extend the period of performance, or the invoice submittal period to wait on subcontractors to bill the prime contractor. All rates are negotiated at the time of award, and the contractor shall control and account for all time by their own personnel and their subcontractor to allow for timely billing in accordance with the terms expressed in this section. After the final invoice has been paid the Contractor shall furnish a completed and signed Release of Claims form to the Contracting Officer. This release of claims is due within fifteen (15) calendar days of final payment.

8.0 SOW Attachment and Appendix List

Attachment 1: Government and Contractor Furnished Property, Equipment, and Services Document

Attachment 2: Definitions and Acronyms

Attachment 3: Points of Contact

ATTACHEMENT 1

GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES

1.1 Government Furnished Items and Services:

No GFE is required as a part of this effort

If additional GFP/GFE is required, the Contractor shall forward a request to the Government before the need date. All GFE or GFP shall be returned upon completion of the effort.

The Contractor shall document and account for Government property in accordance with Federal Acquisition Regulation (FAR) 52.245-1 (with Alt I) and applicable property clauses.

1.1.1 Contractor Furnished or Acquired Items and Services Contractor Furnished Items and Responsibilities:

General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not specifically listed in this SOW.

ATTACHMENT 2

DEFINITIONS AND ACRONYMS

Abbreviation Full Word(s)

AETC Air Education Training Command

AFI Air Force Instruction

AFMAN Air Force Manual

CDRL Contract Data Requirements List

COTS Commercial Off the Shelf

DoD Department of Defense

EPA Environmental Protection Agency

FAR Federal Acquisition Regulation

FEMP Federal Energy Management Program

FFP Firm Fixed Price

FISMA Federal Information Security Management Act

FMS Foreign Military Sales

FTR Federal Travel Regulation

GFCI Ground-Fault Circuit Interrupter

GFE Government Furnished Equipment

GFP Government Furnished Property

GFS Government Furnished Software

HSPD Homeland Security Presidential Directive

IAW In Accordance With

JBSA Joint Base San Antonio

POC Point of Contact

SOW Statement of Work

TDS Trainer Development Squadron

USAF United States Air Force

WAWF Wide Area Workflow

ATTACHMENT 3

POINTS OF CONTACT

3.1 Contracting Officer

Name:

Organization:

Email:

Phone:

3.2 502 TDS POC

Name: Jimmy Seymour

Organization: 502 TDS

Email: jimmy.seymour@us.af.mil

Phone: 210-652-3253