Attachment 3 Statement of Work.docx

Appalachian Ranger District Janitorial Services 12444121R0061 Attachment 3 SOW Statement of Work Appalachian Ranger District Performance requirements for the custodial service contract for the main office building at the Appalachian Ranger District include the following and shall be performed in accordance with the custodial services and frequency of services.

Work is to be performed before or after the unit established working hours of 6:00am to 6:00pm and anytime on Saturday or Sunday. No work is to be performed on Federal Holidays. Any changes to the proposed schedule must be mutually agreed upon by the COR and the contractor.

The Government will provide necessary utilities, water, and electricity necessary to perform the requirements of this contract at no additional cost to the contractor.

Contractor will supply all cleaning supplies and other items not listed above, that are needed to perform work requirements of this contract.

(1) Space Cleaning: Space cleaning shall consist of the following services each time the space is cleaned.

a. Emptying waste containers/trash collection: All waste containers shall be emptied, and any plastic liner soiled shall be replaced with a new plastic liner. Waste containers that are soiled or have an odor shall be washed inside and outside utilizing a disinfectant and shall be made free of odors as needed. All waste collected shall be disposed of in the outside disposal container daily.

b. Low Dusting/Cleaning (below 7 ft): All furniture, tabletops and legs, chairs and legs, display cabinets, windowsills, ledges, door jambs, pictures, and all other surfaces. Contractor shall not dust computer screens or keyboards. Contractor shall dust around them with feather duster or cloth. All personal items on desks, shelves, and windowsills shall not be moved by contractor to perform dusting and or cleaning.

c. Drinking Fountains: Drinking fountains shall be cleaned and disinfected twice weekly. All surfaces of drinking fountains shall be free of stains, smudges, and scale.

d. Kitchen/ break room: All counter surfaces shall be wiped clean with a disinfecting cleaner. All tables and chairs shall be wiped clean. The floors shall be swept and mopped. Sink areas shall be cleaned and shall be free of stains, smudges, and scale. The contractor shall replenish the paper towel dispensers and soap supplies as needed.

(2) Floor Care: Floor care shall consist of the following each time services are performed.

a. Vacuuming Carpets: Prior to vacuuming carpets all debris such as staples, paper clips, litter, etc., shall be removed and properly disposed of. Carpeted areas and rugs shall be vacuumed free of all loose soil and debris.

(3) Restroom services: Restroom services shall consist of the following when services are performed.

a. Cleaning Restrooms/showers: Restroom fixtures including water closets, seats, urinals, lavatories, and sinks shall be washed inside and outside utilizing a disinfectant and shall be free of stains (including rust and encrustation) and odors. Pumice sticks and approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories and sinks. Floors shall be swept free of dirt and mopped with a disinfectant. Waste containers shall be emptied, disinfected and plastic liners replaced when soiled. All other tile surfaces will be cleaned with cleaning solutions to remove all stains from surfaces and grouted areas.

Servicing restrooms: Servicing restrooms shall include inspecting, replenishing, and cleaning dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, and soap. The contractor shall restock restrooms with sufficient supplies to ensure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the contractor shall replenish them at no additional cost to the government. Urinal mats in the men’s restrooms are to be replaced monthly.

(4) Service Calls: Service calls for cleaning shall consist of providing miscellaneous minor cleaning tasks within and beyond the scope of basic services. Historically, the activity has experienced approximately one such call per year.

a. The contractor shall respond to service call requests for cleaning within 4 hours during regular working hours. Once begun the cleaning shall continue until completed.

b. Service calls beyond the scope of the basic services include, but are not limited to, such items as:

i. Clean up overflowed restroom fixtures

ii. Clean up spills

iii. Clean up muddy and or wet entrances

iv. Clean up broken glass

c. Service calls within the scope of basic services may include all line items listed in Schedule B, Schedule of Services. These service calls occur when special events will be occurring at the facility.

(5) Other Services: Other services shall consist of providing miscellaneous cleaning tasks within the scope of the contract.

a. Cleaning Light Fixtures: The contractor is required to clean the light fixtures up to 10 feet above the floor level. Globes, reflectors, covers, diffusers, and plastic side panels shall be removed and cleaned. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

b. High Dusting/Cleaning: High cleaning includes cleaning horizontal and vertical surfaces above 7’- 0” but not higher and 10’- 0” from floor level including all overhead vents and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceiling are to be free of cobwebs and loose dirt.

c. Cleaning Interior Glass: The contractor shall thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes up to 10’-0” from floor level. All glass surfaces shall be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed.

d. Cleaning Venetian Blinds: Venetian blinds, including mini-blinds up to 10’-0” from the floor level shall be removed and cleaned free of all dust and embedded dirt and re-hung in working order. The contractor is to clean the venetian blinds in conjunction with cleaning the interior glass. Once removed for cleaning, the blinds shall be re-hung by the contractor within 2 working days.

e. Cleaning Glass Doors: All glass doors and side lights shall be cleaned free of any dirt, dust, smidges, grease, and other foreign matter.

f. Carpet Cleaning: All carpeted areas are to be cleaned with an approved carpet cleaning machine and carpet cleaning solution. Cleaning shall be performed in accordance with the manufacture’s maintenance instructions.

GOVERNMENT

FACILITY INFORMATION

BUILDING: Appalachian District Office LOCATION: 632 Manor Road, Mars Hill, NC 28754

BUILDING SUMMARY:

Square footage, less restrooms…………………….…………………Approx. 9,680 SF Number of employees in building on daily basis……………………. 23 Number of fixtures…………………………………………………….18 Paper towel dispensers………………………………………………...4 Toilet paper dispensers………………………………………………...5 Soap dispensers………………………………………………………...4 Waste receptables………………………………………………………23 Common waste receptables…………………………………………….2 Common Shredder……………………………………………………...1 Walk-off Mats………………………………………………………….3

FLOOR SURFACE CHART

Restrooms

Low

Medium

Medium

Low

Congestion – Traffic and population density of space

Fixtures – Installed items attached to restroom building plumbing system, including drinking fountains, sinks, showers, urinals, and toilets. Kitchen and breakroom fixtures include surface cleaning of the refrigerator, microwave, and stove/range.

Shredder – One located in the open cubicle space near the printer/copier

SUMMARY OF INVENTORY OF FACILITIES

FLOOR AREAS

OTHER

Custodial Requirements

Space Cleaning

Emptying waste containers

X

Low dusting/cleaning

X

Kitchen/breakroom

X

Floor Care

Sweeping/dust mopping

X

Vacuum carpets/rugs

X

Medium congestion areas

Vacuum carpets/rugs

X

All other areas

Damp Mopping

X

Walk-off matts

X

Restroom Services

Cleaning

X

Servicing

X

Other Services

Cleaning light fixtures

X

High dusting/cleaning

X

Cleaning inter/exterior glass doors

X

Cleaning interior glass

X

Cleaning exterior glass

X

Cleaning venetian blinds

X

Shampooing Carpets and Rugs

X

Note:

D5 = Daily Monday through Friday (260 times each year) D3 = Monday, Wednesday, Friday (156 Times a year) W = 1 time each week (on same day each week – 52 times each year) M = 1 time each month (12 times per year on monthly intervals) Q = Performed quarterly each year (4 times per year at 3-month intervals) SA = Semiannually (2 times per year at 6-month intervals) A = Annual (1 time a year) BW = 2 times per week (110 times each year)

AREAS TO RECEIVE SERVICES

*RR = restroom Performance Requirements Work-Center Building Performance requirements for the custodial service contract for the work-center building at the Appalachian Ranger District include the following and shall be performed in accordance with the custodial services and frequency of services.

Work is to be performed before or after the unit established working hours of 6:00am to 6:00pm and anytime on Saturday or Sunday. No work is to be performed on Federal Holidays. Any changes to the proposed schedule must be mutually agreed upon by the COR and the contractor.

The Government will provide necessary utilities, water, and electricity necessary to perform the requirements of this contract at no additional cost to the contractor.

Contractor will supply all cleaning supplies and other items not listed above, that are needed to perform work requirements of this contract.

(6) Space Cleaning: Space cleaning shall consist of the following services each time the space is cleaned.

a. Emptying waste containers/trash collection: Waste containers in the restrooms and kitchen/breakroom shall be emptied, and any plastic liner soiled shall be replaced with a new plastic liner. Waste containers that are soiled or have an odor shall be washed inside and outside utilizing a disinfectant and shall be made free of odors as needed. All waste collected shall be disposed of in the outside disposal container daily.

b. Drinking Fountains: Drinking fountains shall be cleaned and disinfected twice weekly. All surfaces of drinking fountains shall be free of stains, smudges, and scale.

c. Kitchen/ break room: All counter surfaces shall be wiped clean with a disinfecting cleaner. All tables and chairs shall be wiped clean. Sink areas shall be cleaned and shall be free of stains, smudges, and scale. The contractor shall replenish the paper towel dispensers and soap supplies as needed.

(7) Floor Care: Floor care shall consist of the following each time services are performed.

a. Sweeping: Restroom, shower and breakroom floors shall be swept and mopped clean each time spaces are cleaned.

(8) Restroom/Shower Services: Restroom services shall consist of the following when services are performed.

a. Cleaning Restrooms/Shower: Restroom fixtures including water closets, seats, urinals, lavatories, and sinks shall be washed inside and outside utilizing a disinfectant and shall be free of stains (including rust and encrustation) and odors. Pumice sticks and approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories and sinks. Floors shall be swept free of dirt and mopped with a disinfectant. Waste containers shall be emptied, disinfected and plastic liners replaced when soiled. All other tile surfaces will be cleaned with cleaning solutions to remove all stains from surfaces and grouted areas.

Servicing restrooms: Servicing restrooms shall include inspecting, replenishing, and cleaning dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, and soap. The contractor shall restock restrooms with sufficient supplies to ensure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the contractor shall replenish them at no additional cost to the government.

(9) Service Calls: Service calls for cleaning shall consist of providing miscellaneous minor cleaning tasks within and beyond the scope of basic services. Historically, the activity has experienced approximately one such call per year.

a. The contractor shall respond to service call requests for cleaning within 4 hours during regular working hours. Once begun the cleaning shall continue until completed.

b. Service calls beyond the scope of the basic services include, but are not limited to, such items as:

i. Clean up overflowed restroom fixtures

ii. Clean up spills

iii. Clean up muddy and or wet entrances

iv. Clean up broken glass

GOVERNMENT

FACILITY INFORMATION

BUILDING: Appalachian District Work-Center LOCATION: 632 Manor Road, Mars Hill, NC 28754 BUILDING SUMMARY: Summary to include restrooms, shower, and breakroom. All other spaces not included.

Square footage (restrooms, shower, and breakroom) …………………Approx. 348 SF Number of employees in building on daily basis……………………. Up to 20 Number of fixtures…………………………………………………….11 Paper towel dispensers………………………………………………...2 Toilet paper dispensers………………………………………………...2 Soap dispensers………………………………………………………...2 Waste receptables………………………………………………………3

FLOOR SURFACE CHART

Low

Low

Low

Low

Fixtures – installed items attached to restroom building plumbing system, including drinking fountains, sinks, showers, urinals, and toilets. Breakroom fixtures include surface cleaning are of refrigerator and microwave.

Custodial Requirements

Kitchen/Breakroom

Cleaning/servicing

X

Waste container emptied

X

Floor Care

Sweeping/Mopping

X

Restroom Services

Cleaning/ Servicing

X

Waste container emptied

X

Shower

Cleaning surfaces

X

Mopping tiled floor

X

Note:

BW = 2 times per week (110 times each year) M = 1 time each month (12 times per year on monthly intervals)

CONTRACTOR FURNISHED MATERIAL AND EQUIPMENT

Materials and equipment shall be of the type and quality used in low to medium-scale commercial cleaning operations, shall meet the requirements specified herein, and shall be approved by the Contracting Officer before use. This is a LEED certified building and all janitorial products must meet the “Go Green” specifications and requirements. Bio-based cleaning products shall be used. Information on this requirement can be found at https://www.biopreferred.gov/BioPreferred/.

1. Material Requirements: All toilet supplies and custodial materials and supplies provided by the contractor shall conform to the requirements of the latest edition of the applicable requirements listed herein. Those not covered by Federal specifications shall be of commercial grade and quality. Within 10 days of the award of this contract, the contractor shall submit a list of the materials to be used for approval by the Contracting Officer Representative. The list shall include the manufacturers name, brand name, and statement certifying that materials supplied meet or exceed contract requirements.

A. Supplies: Supplies to be furnished by the contractor shall conform to the requirements specified below.

a. Soaps: Soaps for restrooms shall conform to the following requirements. A liquid soap approximately 15% concentrate shall be provided for use in existing soap dispenser. If a different type of dispenser is needed, the contractor will provide this at no additional cost following approval by COR. The soap shall be mildly scented with lotion or emollients.

b. Paper Towels and Toilet Paper: Paper towels and toilet paper shall conform to the following requirements. The contractor is responsible for determining the quantity of supplies needed for this contract.

i. Paper towels shall suit the existing paper towel dispensers. The contractor shall furnish adapters as required to suit the existing paper towel dispensers at no additional cost to the Government. Paper towels shall be commercial grade, highly absorbent, wet strength type. Factory reject type paper shall not be used in this contract. Towels shall be delivered in unopened cartons.

ii. Toilet tissue shall be medium-soft, 2-ply commercial quality. The rolls shall fit existing dispensers. If a different type of dispenser is needed, the contractor will provide this at no additional cost following approval by COR. Factory reject type paper shall not be used in this contract. Paper shall be delivered in unopened cartons.

c. Deodorizer. Deodorizer shall be standard commercial type as approved by COR. Cake and cartridge deodorants shall be non-toxic, with a pleasant smell. Contractor may supply and install new dispensers upon approval of the COR.

d. Disinfectant Germicidal. An approved chemical agent used for cleaning in order to destroy any harmful microorganisms and meet requirements of the go-green products.

e. Urinal Mats. Contractor shall provide standard size commercial urinal mats for the men’s restrooms.

f. Waste container liners. Liners shall be of proper size to fit the containers and be constructed of durable plastic.

B. Equipment. All power-driven equipment for vacuuming and carpet shampooing shall be of the industrial type, mechanically sounds, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings. Storage and use of the approved equipment shall be acceptable to the activity of the building.