Attachment 3 - SOW.pdf
PDF 197 KB Posted
- Attached to
- Cisco Smartnet Network Equipment Maintenance Federal contract opportunity
- Solicitation number
- 75H70423Q00067
About this file
This statement of work outlines requirements for a Cisco Smartnet network equipment maintenance contract to provide hardware and software support for the Indian Health Service. The contract will provide technical assistance, next business day replacement of defective hardware, software updates and upgrades, and software subscription renewals for routers, switches, firewalls, wireless controllers and management applications. Coverage is required for 12 months beginning when existing contracts expire on August 31, 2023. Responses must include maintenance and subscription costs by item and identify any exclusions. Offerors must be authorized Cisco partners eligible to quote Cisco coverage, with third party maintenance excluded. Services will be electronically delivered to the designated IHS email and Cisco portal account. The hardware and software requiring coverage is listed in an attachment.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 6-Additional Provisions_Clauses.pdf | ||
| Combined-Synopsis RFQ 75H70423Q00067.pdf | ||
| Attachment 4 - BNJ__Redacted.pdf | ||
| Attachment 5 - 52.212-5.pdf | ||
| Attachment 1 - IEE Representation Form.pdf | ||
| Attachment 2-BoM - Pricing Schedule.xlsx | XLSX spreadsheet |
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Text version
SOW Network Equipment and Software Maintenance
1. Introduction
The Indian Health Service (IHS) uses Cisco network equipment to provide network connectivity for IT systems. The network equipment includes Cisco routers, switches, firewalls, wireless controllers and network management applications.
2. Maintenance Coverage Required
IHS requires a Cisco Smartnet maintenance contract to provide hardware and software support for the Cisco network equipment used on the network. The Smartnet maintenance contract will provide IHS with:
• Access to Cisco’s Technical Assistance Center (TAC) for technical support.
• Next business day replacement for defecting hardware components.
• Software updates for both major and minor software releases.
• Software Application Support Service with Upgrades (SASU) for relevant products.
• Software subscription renewals for relevant products.
3. Service Coverage Period and Duration
For hardware items, service coverage is for 12 months and should begin when the existing Cisco maintenance contracts expire. The majority of the items are currently covered under Cisco contract number 204940487 which expires 31 August 2023.
4. Information to Include in Responses
Vendors should include the following information in their response.
• Maintenance and subscription costs for each item specified in the list of equipment requiring coverage.
• Identify and indicate any hardware and software items that cannot be quoted for coverage and include an explanation on why coverage cannot be provided.
5. Third Party Maintenance Coverage
Offerors must be an authorized Cisco partner and eligible to quote the costs for Cisco provided coverage.
• Third party maintenance coverage shall not be considered.
SOW Network Equipment and Software Maintenance
6. Delivery
Services and subscriptions acquired through this acquisition shall be electronically delivered via email or assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal.
After contract award, the contractor shall contact the IHS Contractor Officer Representative (COR) to verify the email address and Cisco.com user id for E-Delivery. The contractor shall provide the COR with an export from the Cisco maintenance database, listing the serial numbers, support contract number(s) and service duration to confirm maintenance coverage.
7. Hardware & Software Requiring Coverage
The hardware and software requiring maintenance and subscription coverage is listed in the Attachment 1 – Network Equipment Maintenance Contract – Equipment List.
• The address for equipment located in Albuquerque is:
o 1011 Indian School Rd. NW Albuquerque NM 87104
• The address for the equipment located in Rockville MD is:
o 5600 Fishers Lane, Rockville, MD 20857
| 1. Introduction |
| 2. Maintenance Coverage Required |
| 3. Service Coverage Period and Duration |
| 4. Information to Include in Responses |
| 5. Third Party Maintenance Coverage |
| 6. Delivery |
| 7. Hardware & Software Requiring Coverage |
File details come from the government source that posted it. Updated .